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Hard Rock Hotel Riviera Maya

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Traveller (8115)
Pool & Beach (1419)
Storyboard
Ratings and reviews
Certificate of Excellence
  • Excellent75%
  • Very good15%
  • Average6%
  • Poor2%
  • Terrible2%
Travellers talk about
“sun bar”(89 reviews)
“zen restaurant”(80 reviews)
“rock royalty”(99 reviews)
View all reviews
What's included
Free Wifi
Free Parking
Free Breakfast
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
Room Service
Suites
Poolside Bar
Fitness centre
Concierge
4 Star Hotel
This is the 1,264-room Hard Rock Hotel Riviera Maya. And this is where luxury meets satisfaction on a stage of stunning tropical views, a private white sand beach, and exclusive saltwater snorkeling areas. It's all capped off with an inviting traditional design, legendary Hard Rock...
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Location and contact
Km 72, Carretera Cancun-Chetumal | Solidaridad, Puerto Aventuras 77710, Mexico
Hotel website
29 km to Cozumel Airport
43 restaurants are within a 2 km radius
View nearby attractions and restaurants
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Rooms
5 Aug6 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (11,478)
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7,933 results
Traveller rating
5,443
1,390
611
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5,443
1,390
611
244
245
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All reviewssun barzen restaurantrock royaltyrock spavacation plannerssuper mariosky terraceheaven poolrock starmonkey tourle petit cochonresort creditriviera mayaheaven sectionfoam partylos gallospublic relations
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1 - 5 of 7,933 reviews
Reviewed today

This place is totally amazing! I can’t say enough about it! The only major drawback for me is that there is no access to the sea. On both sides access to the sea is blocked by huge rocks that form a lagoon. There is a...More

Thank oceanblue715
Hotel's Favourite
Reviewed 5 March 2018 via mobile

This was my second time to hard Rock Hotel’s Riviera Maya. I was so impressed the first trtime, I brought my children back 22 and 24. We stayed on the Heaven side- adults only. The restaurants were great! They have a French restaurant- it was...More

7  Thank Joyce K
Response from Jan_Hundrieser, General Manager at Hard Rock Hotel Riviera MayaResponded 6 March 2018

Dear Joyce K, First, we would like to thank your loyalty to Hard Rock Hotel Riviera Maya. Rockers like you know well how to live the stunning experience. Our team really appreciate your words, they help us to improve every day to keep on giving...More

Reviewed yesterday

Overall great staff great time nice clean facilities..... only area of improvement was less food and more healthy options.... Salads... meats vegetables.... hummus.... less fried food .... and burgers get enough of that in AmericaMore

Review collected in partnership with Hard Rock Hotels & Casinos
1  Thank lift37
Response from Jan_Hundrieser, Director General at Hard Rock Hotel Riviera MayaResponded yesterday

Dear lift37, Thank you for your comments it makes us happy to know you are happy with your overall experience in our resorts, our chefs around the property are always looking for ways to improve, your comments are very useful and always contribute to our...More

Reviewed 2 days ago

We booked in to the Rock Royalty Suite but it was really just a room with a bathtub in it. We weren't fans of the decor. It just seems so 90's and dated. We had a side ocean view but the BA site said it...More

1  Thank Jenniflowerweddings
Response from Jan_Hundrieser, Director General at Hard Rock Hotel Riviera MayaResponded yesterday

Hello Jenniflowerweddings, Thank you for sharing your comments with us, your opinion helps us improve, it makes all our band members continue doing their best every single day here at Hard Rock Hotel Riviera Maya!. Nevertheless, there are a few points that may require our...More

Reviewed 2 days ago

By far the best place I have ever stayed in my life. Beautiful resort. Friendly, courteous, and helpful staff. Fantastic food and service. I have travelled a lot in my 56 years....all over the world....I cannot say enough positive about this place. I found not...More

Review collected in partnership with Hard Rock Hotels & Casinos
4  Thank gswilx
Response from Jan_Hundrieser, Director General at Hard Rock Hotel Riviera MayaResponded yesterday

Hello gswilx, Thank you for taking the time to write this review, I am very happy to read that your last visit was good, we are constantly working and training to provide excellent service I am glad to know that we achieved that goal for...More

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About
Awards & Recognition
GreenLeaders Platinum level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Beachfront
Free Parking
Breakfast included
Hotel Amenities
Room Service
Wheelchair Access
Dry Cleaning
Meeting Rooms
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Free Parking
Airport Transportation
Breakfast included
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Tennis Court
Adult pool
Outdoor pool
Details
Price range
US$305 - US$761 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Puerto Aventuras
#3 Top resorts Hotel in Puerto Aventuras
#3 Family Hotel in Puerto Aventuras
#3 On the Beach Hotel in Puerto Aventuras
#3 Luxury Hotel in Puerto Aventuras
#4 Spa Hotel in Puerto Aventuras
#7 Romantic Hotel in Puerto Aventuras
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$305 - US$761 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Puerto Aventuras
#3 Top resorts Hotel in Puerto Aventuras
#3 Family Hotel in Puerto Aventuras
#3 On the Beach Hotel in Puerto Aventuras
#3 Luxury Hotel in Puerto Aventuras
#4 Spa Hotel in Puerto Aventuras
#7 Romantic Hotel in Puerto Aventuras
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (8115)
Pool & Beach (1419)
Room & Suite (914)
Dining (406)
Family and Play Areas (151)
Business Centre & Event Rooms (30)
Amenities (12)
Questions & Answers
Ask a question
Ccoughlin92
22 July 2018|
AnswerShow all 2 answers
Response from Jan_Hundrieser | Property representative |
Hello, thank you for contacting us, yes Snorfhood is right our resort has many options for you to eat all you want all day long, we hope to see you soon.
0
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nichall10
21 July 2018|
AnswerShow all 3 answers
Response from michaelmelnick | Reviewed this property |
I can state, they will make anything you ask for, provided the ingredients ar there. Staffva is very accommodating. The Pina Colata’s were awesome. A gentleman named Charlie served us on the beach and he will make... More
1
Vote
Colleenh40
19 July 2018|
AnswerShow all 5 answers
Response from bboppin68 | Reviewed this property |
Have not stayed at moon palace, looks amazing and big! Have stayed at hard rock riviera maya. Did not bring children but it is a great resort. They have so much to offer for children. Best to YouTube both and see what... More
1
Vote
Room Tips
"I didn't think the suite was anything to write home about. It was loud with people walking in the..."
Read review
"Building 1 is farther away from all the action but was really quiet at night"