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Hard Rock Hotel Riviera Maya

Traveller (8742)
Pool & Beach (1463)
Room & Suite (959)
Overview
Km 72, Carretera Cancun-Chetumal Solidaridad, Puerto Aventuras 77710 Mexico See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.5 Star accommodation
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Rooms
4 Dec5 Dec
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (12,049)
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8,305 results
Traveller rating
5,701
1,448
640
253
263
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LanguageEnglish
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5,701
1,448
640
253
263
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1 - 5 of 8,305 reviews
Reviewed yesterday

We had the best time at this hotel. The staff are amazing, friendly and very helpful. We thoroughly loved our stay and enjoyed every single minute here. The pool is immaculate and cleaned all day. The towels were changed if they got too wet. The...More

Review collected in partnership with Hard Rock Hotels & Casinos
Thank Lisa M
Reviewed yesterday

Extremely satisfied with the trip.Weather and food was great all through our stay and really enjoyed. Would love to come back. Great room service and housekeeping. Bonus attraction was Swimsuit Competition with 68 beautiful young women.More

Review collected in partnership with this hotel
Thank Tom O
Response from Jan_Hundrieser, General Manager at Hard Rock Hotel Riviera MayaResponded yesterday

Hola Tom O, Full guest satisfaction is exactly what we aim for, that swimsuit competition was a success female models from all over the globe came to make our resort look even prettier, we will have many other concerts and events all year long next...More

Reviewed 2 days ago

We just returned from a week at Hard Rock Riviera Maya. Our driver from the airport to the hotel, Ivan Ortiz was pleasant and made a beer stop for us on the way! We enjoyed the pool activities and participated in water aerobics each day...More

Thank kathyBenn
Response from Jan_Hundrieser, General Manager at Hard Rock Hotel Riviera MayaResponded yesterday

Hey kathyBenn, Thank you for taking the time to share this review, I am very happy to learn that your experience with us was good and that you remember members of our staff by name that is a great sign that they did a good...More

Reviewed 2 days ago

This review is a bit late as I thought I had posted this as soon as we got back. We stayed here for one week in March 2018 right before Easter. The resort is HUGE, there are 2 sections one is adults only called HEAVEN...More

Thank ViajeradeCanada
Response from Jan_Hundrieser, General Manager at Hard Rock Hotel Riviera MayaResponded yesterday

ViajeradeCanada, Wow, thank you for providing trip advisors users with this detailed review I am glad to learn that you got to visit and experience so many spots in our resort, I am sure it will help others greatly, our staff is very talented and...More

Reviewed 2 days ago

I was very impressed with the level of service offered at the Hard Rock Riviera Maya. There is something offered for everyone. There is lots of activities offered but also quiet little areas to get away and relax. The food was amazing and the service...More

Review collected in partnership with Hard Rock Hotels & Casinos
Thank 794alexisd
Response from Jan_Hundrieser, General Manager at Hard Rock Hotel Riviera MayaResponded yesterday

794alexisd, I would like to thank you for taking the time to share this comment I very much appreciate the good comments it is a sign that our staff is performing good, quality and service are priorities in this place, hopefully we will get to...More

View more reviews
About
Description
This is the 1,264-room Hard Rock Hotel Riviera Maya. And this is where luxury meets satisfaction on a stage of stunning tropical views, a private white sand beach, and exclusive saltwater snorkeling areas. It's More all capped off with an inviting traditional design, legendary Hard Rock hospitality, and undeniable excess at every turn. Live large at the Hard Rock Hotel Riviera Maya and enjoy the very best of paradise for all. Or, pack your appetite for opulence and hit Heaven - an elevated and exclusive retreat for adult guests only featuring a private adult beach, superlative amenities, and dining at its finest. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Room Service
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Beachfront
Free Parking
Breakfast included
Adult pool
Air Conditioning
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Outdoor pool
Shuttle Bus Service
Tennis Court
Wheelchair Access
Awards & Recognition
GreenLeaders Platinum level
Certificate of Excellence
GreenLeaders Platinum level
Certificate of Excellence
Hotel Style
Business
,
Family
,
Luxury
,
Top resorts Hotels
,
On the Beach
,
Spa
,
Romantic
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Awards & Recognition
GreenLeaders Platinum level
Certificate of Excellence
GreenLeaders Platinum level
Certificate of Excellence
Hotel Style
Business
,
Family
,
Luxury
,
Top resorts Hotels
,
On the Beach
,
Spa
,
Romantic
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
1,264
Price range
US$322 - US$765 (Based on Average Rates for a Standard Room)
Formerly known as
Aventura Cove Palace
Also Known As
Aventura Cove Palace Hotel Puerto Aventuras
Location
Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Hotel class
Awards & Recognition
GreenLeaders Platinum level
Certificate of Excellence
GreenLeaders Platinum level
Certificate of Excellence
Hotel Style
Business
,
Family
,
Luxury
,
Top resorts Hotels
,
On the Beach
,
Spa
,
Romantic
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
1,264
Price range
US$322 - US$765 (Based on Average Rates for a Standard Room)
Formerly known as
Aventura Cove Palace
Also Known As
Aventura Cove Palace Hotel Puerto Aventuras
Location
Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Photos
Traveller (8,742)
Pool & Beach (1,463)
Room & Suite (959)
Dining (430)
Family and Play Areas (155)
Business Centre & Event Rooms (34)
Amenities (12)
Nearby
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Nearby RestaurantsSee all 73 nearby restaurants
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Nearby AttractionsSee all 64 nearby attractions
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Questions & Answers
Ask a question
atripadaddict
19 November 2018|
AnswerShow all 3 answers
Response from Traci G | Reviewed this property |
Construction has started, the waterpark is being built over on the Hacienda side near Woodward. Estimated completion date is late spring.
0
Votes
kipark79
13 November 2018|
AnswerShow all 8 answers
Response from Mlbergeron | Reviewed this property |
The resort does have snorkeling gear, on the family side, and it is free.
0
Votes
lisaann818
4 November 2018|
AnswerShow all 7 answers
Response from SanWalker | Reviewed this property |
Hi, The service is fantastic at Hard Rock RM - the staff works so hard and are always kind and friendly. We always tip the staff at all meals and for drinks daily; we also tip housekeeping and our butler service at the end... More
0
Votes
Room Tips
"Very nice and well kept with the linens being changed every day. Enjoyed our stay and would definitely like..."
tomo506
yesterday
Read review
"Heaven side is for adults, Hacienda is for families"
kathyBenn
2 days ago
Read review
"Stay on the adults side for peace and quiet, its called Heaven"
FreakboyChicago
3 days ago
Read review
"Avoid the first floor."
219samanthaa
4 days ago
Read review
Show More 
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