Holiday Inn Resort Ixtapa All-Inclusive, an IHG Hotel
Boulevard Ixtapa S/N, Ixtapa, Zihuatanejo de Azueta 40880 Mexico
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US$181
US$182
US$144
Free cancellation until 14/08/22
HolidayInn.comUS$181
PricelineUS$181
Hotels.comUS$182
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What you can expect during your stay
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
- Staff required to regularly wash hands
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Updated 19/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Resort Ixtapa All-Inclusive, an IHG Hotel
Updated 19/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#6 of 26 hotels in Ixtapa
Location
Cleanliness
Service
Value
Travellers' Choice
Holiday Inn Resort Ixtapa All Inclusive, is located on the shores of the golden sand of the Pacific Ocean, on the first line of Playa del Palmar, the longest certified coast in the country, in the heart of Ixtapa -Zihuatanejo. Conveniently located in the center of Hotel Zone I, across the street you will find the commercial area that combines restaurants, a craft market and nightlife. Holiday Inn Resort Ixtapa All Inclusive is the perfect hotel for any occasion; as a family with the little ones who will enjoy various activities on the beach or in our ChiquiClub, as a couple to observe the unforgettable Pacific sunsets in a private dinner on the shore of the beach, or with your friends on a weekend getaway, here you will find everything. Holiday Inn Resort Ixtapa All Inclusive has what it takes to spend an unforgettable vacation. Get to know its 431 completely renovated rooms and have fun in a larger pool with a special area for the smallest of the family.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Bicycles available
Kids stay free
Valet parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Shallow end in pool
Yoga classes
Fitness classes
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Vending machine
Swimup bar
Poolside bar
Game room
Tennis court
Aerobics
Bicycle tours
Billiards
Entertainment staff
Evening entertainment
Fishing
Karaoke
Patio
Table tennis
Walking tours
Board games / puzzles
Nightclub / DJ
Video game console
Books, DVDs, music for children
Children's playground
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Couples massage
24-hour security
Baggage storage
Convenience store
Currency exchange
Gift shop
Newspaper
Outdoor furniture
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
24-hour check-in
24-hour front desk
Self-serve laundry
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Extra long beds
Bath / shower
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Radio
Sofa bed
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Landmark view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Centrally Located
Languages Spoken
English, Spanish
Hotel links
Location
Full view
89Good for walkers
Grade: 89 out of 100
51Restaurantswithin 0.5 km
5Attractionswithin 0.5 km
Contact
Boulevard Ixtapa S/N, Ixtapa, Zihuatanejo de Azueta 40880 Mexico
Name/address in local language
Getting there
Car HireSee all Ixtapa car hire
2837Reviews199Q+A100Room tips
Reviews
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Most Recent
This was one of the worst vacations I’ve had that are all inclusive resort. I will describe in detail what the problems were and what some of the good things about the hotel are. The Good: -Nice employees -Great Location -Fabulous beach -Clean hotel -Nice fitness center -Easy to get around -Good cold beer. -Proper temperatures for food. The Bad: -The most hideous low quality food I’ve ever had at all-inclusive resort. No beef, white meat chicken breast, guacamole, etc. -No authentic Mexican food. -Too strict mask enforcement makes me feel like I am lodging at the airport. Very disturbing and irritating. -Way too many kids! Terrible! -No adult section of pool! Disgrace. -Cheap in quantity of water bottles in the room. Water is extremely important. I was so excited to get home and eat normal, high-quality healthy food. This was one of the worst vacations I’ve ever had.…
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Date of stay: March 2022Trip type: Travelled as a couple
Room Tip: Avoid this hotel if you were a couple who wants to have a little romance and peace and quiet with...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Bernard Verones, Director General at Holiday Inn Resort Ixtapa All-Inclusive, an IHG Hotel
Responded 14 Mar 2022
Dear Beemuirman, Thank you for taking the time to tell us about your experience at Hotel Holiday Inn Resort Ixtapa. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
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Yearly family vacation and this is my first time at the holiday and the service has been spectacular. I am traveling with 2 elderly people and everyone is super helpful on top of being very hospitable! The drink service is in point always checking on drinks! Highly recommended would recommend the Holiday Inn!
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Date of stay: February 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Bernard Verones, Director General at Holiday Inn Resort Ixtapa All-Inclusive, an IHG Hotel
Responded 28 Feb 2022
Dear mayrarocks, Thanks for your preference. For our team it was a pleasure to serve you during your stay, we hope you continue giving us the opportunity to make this happen again. We look forward to seeing you soon.
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We recently stayed at the Holiday Inn from Feb. 2-16, 2022. This was not our first stay at this hotel, but it was certainly had a different feel than our past visits. Let me start by saying that Carlos H., the waiter on the beach, keeps us coming back. He is personable, always ready to give advice or recommendations, and makes everyone feel welcome and well taken care of. He makes you feel like he is sincerely a friend. Adan, a waiter at a restaurant, also stood out because we like pico de gallo, and after one day of ordering it, made sure to make some fresh for our table when he saw us coming. Every single staff member goes out of their way to be friendly and helpful. The only staff that weren't as friendly or helpful were the women at the front desk. The men working at the front desk were always friendly and tried to help and I always tried to make my contact with them. The difference between this stay and others...the amount of guests and noise. I understand that there is a difference between the type of vacation you want when you are coming from below zero temps for two weeks vs. arriving for two nights for a wedding celebration or a weekend of fun. One group is looking for relaxation and the other is looking to loudly party until five a.m., leave their garbage everywhere, and then party all day drinking in the pool without ever getting out. (The chlorine had to work overtime. I have never been so happy to be a beach lover.) I understand the different types of vacationers, but this was excessive and not what we had expected compared to our past stays. Between the weddings and up to four busloads of guests showing up every other day, there was no respite for the staff or other guests looking for relaxation. I get it. In these days of covid, you need to fill the rooms any and every way that you can, but this was not the same hotel I have stayed at in the past. While we all had a good time and the beach is absolutely gorgeous, Carlos would be the deciding factor why we would return to the Holiday Inn versus going back to the Park Royal, where relaxation seemed to be more of the goal for guests.…
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Date of stay: February 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Bernard Verones, Director General at Holiday Inn Resort Ixtapa All-Inclusive, an IHG Hotel
Responded 28 Feb 2022
Dear lynnyj13, Thank you for being your choice to take a well-deserved break and for taking the time to write us about your experience. We have read your comments and offer our sincerest apologies that your stay was not what you expected. In our resort we strive to offer a quality stay where everyone can enjoy and this time this was not represented correctly. We have shared your comments with our management and action has been taken in the departments involved. I hope you will allow us to serve you on your next trip.
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I have been to this hotel at least 7 times and have always found the staff to be extremely helpful, friendly and wonderful and for the desk staff to speak at least basic English. They now appear to be catering more to the vacationers from other parts of Mexico as only 1 staff member at the desk could speak fluent English. I realize that when in Mexico one should speak Spanish, and I do at a very elementary level; but, this is a resort town that used to cater to US and Canadian citizens. That was not the case on this trip. I had an issue with my luggage that was essentially ignored for nearly a week. When I was given a phone number for the taxi service the person there did not speak English and the staff was reluctant to assist, and at times I found them to be rude. It all worked out fine and much of the trip was lovely as ever. The entertainment staff was wonderful as always. A special shout out to Cleofus the towel guy who is one of the kindest, sweetest people you will ever meet, to Carlos at the pool bar and the cleaning staff who were all amazing. I will give this hotel another chance, chalk up the less-than-stellar food and other issues to COVID.…
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Date of stay: February 2022
Location
Service
Sleep Quality
Room Tip: Tower rooms are quieter. Non-tower rooms are closer to the beach.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Bernard Verones, Director General at Holiday Inn Resort Ixtapa All-Inclusive, an IHG Hotel
Responded 24 Feb 2022
Dear ColleenIxtpapa, Thank you for your opinion regarding your recent visit to our hotel. We offer our sincere apologies for the inconvenience you suffered during your stay due to the attitude of our staff. Please feel free to look into these issues. We value your feedback and welcome the opportunity to serve you again in the future.
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This is our 3rd time staying at the Holiday Inn. We were very happy to have met Victor and his crew from IxtaZihua Tours, they booked our tours and PCR tests (at better prices than our rep) they make sure everything goes smoothly and are there to welcome you when you return. You will find him in the lobby every day. However, the resort atmosphere has changed since we were there last. Breakfast was awesome, lunches were average, the evening meal was repetitive and cold. There was only one À la cart during our stay, it was very good. The resort was very busy, the pools were full of families, which is awesome, however I feel that one of the pools should be adult only. The resort is in a great location, the beach is amazing and of course you cannot beat the beautiful sunsets. We recommend the Sunset Cruise (talk to Victor) The resort is walking distance to shopping and restaurant’s. We love Ixtapa, but may try a different resort on our next visit.…
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Date of stay: February 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Bernard Verones, Director General at Holiday Inn Resort Ixtapa All-Inclusive, an IHG Hotel
Responded 22 Feb 2022
Dear aplacelle, Thank you for taking the time to tell us about your experience at Hotel Holiday Inn Resort Ixtapa. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
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+1
We spent 9 days with friends at this resort. The positives: Great location, beautiful beach, very friendly and helpful staff, clean, comfortable room and bed. Clean linens. Good drinks at the pool bar. Friendly beach waiter. Nice palapas and chairs on the beach. The not-so-positive: The resort was extremely noisy and the pool was heavily used by families with a lot of children. We assumed there was an adult pool but there were lots of families with children in there too. The majority of patrons are Mexican nationals and every day several bus loads of people would arrive. The pool areas and restaurants became very congested. Initially we were in the tower building but with so many people the elevators became very congested with long line ups. We asked to be moved to the low rise building by the pool (accessible by stairs) and the staff were most helpful in making this happen for us. The new room was super comfortable and we had a lovely deck with a good view. The only downside was that this new room was close to the pool and activity area. Most nights were quiet as the pool closed by 8 pm. However, there were 3 weddings while we were there. The music played loudly until midnight and the custom seems to be that the MC shouts loudly into a microphone throughout the dancing. We had to wear earplugs. It’s unfortunate that the wedding/party area is in the central part of the outdoor area. The only other aspect of our visit we weren’t completely satisfied with was that the food in the resort restaurants was not very good. It was hit and miss. A few things were good. Breakfasts were good, lunch was passable, but the dinners were not good. The food was often cold. We mentioned this to one of the waiters but I don’t think he understood what we said. Our Spanish is limited. I think perhaps, due to the pandemic, the resort catered heavily to Mexican nationals and locals. Understandable that hotels must do what they need to do to survive when tourism is impacted. Some of the waiters in the restaurants didn’t understand much English, but they were always friendly. Some waiters were excellent. After a couple of dinners at the resort we then started eating at the restaurants across the street. They were amazing. Delicious food and lots of choices! Lots of Canadians and ex-pats at these restaurants. Lots of live music which was very entertaining. We didn’t mind spending the extra cash at these restaurants as it helps support the local economy. Overall, we made the best of our first trip (from Canada) in two years and appreciated the friendly staff at the resort and the beauty of our surroundings. The hotel is old (built in the 70’s) but we found it to be clean, well maintained and very comfortable.…
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Date of stay: February 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Bernard Verones, Director General at Holiday Inn Resort Ixtapa All-Inclusive, an IHG Hotel
Responded 22 Feb 2022
Dera Kande58, Thank you for taking the time to tell us about your experience at Hotel Holiday Inn Resort Ixtapa. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at +52 755 530018 or to email bernard_verones@grupopresidente.com
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Victor with Ixtazihua tours was amazing during our stay February 3-10. He took very good care of us when it came to booking our PCR tests,making the stressful time better. He set us up on a sea turtle release excursion for my two daughters ages 8 and 10, my husband and myself. It was a beautiful experience! Victor kept checking in to see what else he could do to make our trip the best it could be. We exchanged numbers and messaged me to make sure we made it home to Edmonton safely. I recommend everyone who visits to deal with Victor, you won't be disappointed!
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Date of stay: February 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Bernard Verones, Director General at Holiday Inn Resort Ixtapa All-Inclusive, an IHG Hotel
Responded 14 Feb 2022
Dear 708kristinez, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us, and the rides. The travel agency is very efficient with our visitors. So we value your feedback. We hope you will visit us again.
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Victor Hugo Amaro Medina with Ixtazihua tour is an extremely helpful and caring for your well being making sure your experience is enjoyable while you are visiting Mexico and Holiday Inn Resort Victor used a no pressure sales as well for any other questions issues especially during Covid he was extremely helpful and went above and beyond his role of tour guide
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Date of stay: January 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Bernard Verones, Director General at Holiday Inn Resort Ixtapa All-Inclusive, an IHG Hotel
Responded 8 Feb 2022
Dear Jarrterrboys, Gracias por dedicarnos parte de su tiempo para hablarnos acerca de su experiencia en Holiday Inn Resort Ixtapa. Debe saber que su opinión es muy valiosa para nosotros. Utilizamos opiniones como la suya para hacer cambios continuamente en nuestra marca con el objetivo de mejorar la experiencia de nuestros huéspedes. Esperamos que nos dé la oportunidad de servirle de nuevo en el futuro.
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+1
We had a lovely time at the Holiday Inn Resort Ixtapa. Very friendly and helpful staff, fun activities, great food and service! The view was magnificent! Shout out to Hugo, Ulysses, Abril, Carlos, Lourdes, Adan, Cleophas, Manuel, Idelefonzo + many more!
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Date of stay: January 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Bernard Verones, Director General at Holiday Inn Resort Ixtapa All-Inclusive, an IHG Hotel
Responded 24 Jan 2022
Dear mareadventure, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
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Great Asesor De Venta, very helpful, with excellent knowledge of the area, highly recommended, stayed in touch over the Holliday, new his excursions very well, also his team of advisers were friendly and knowledgeable, did what ever it took to make everything perfect
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Date of stay: December 2021
Value
Cleanliness
Service
Room Tip: Book beach or garden view, little more expensive, but worth it, separate suites
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Bernard Verones, Director General at Holiday Inn Resort Ixtapa All-Inclusive, an IHG Hotel
Responded 6 Jan 2022
Dear terrydH8924LC, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We will get your message to Victor. We hope you will visit us again.
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PRICE RANGE
US$152 - US$222 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental presidente ixtapa hotel ixtapa, presidente intercontinental ixtapa, intercontinental ixtapa, ixtapa presidente, presidente hotel ixtapa, presidente ixtapa
FORMERLY KNOWN AS
InterContinental Presidente
LOCATION
MexicoPacific CoastGuerreroZihuatanejo de AzuetaIxtapa
NUMBER OF ROOMS
431
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Claim Your Listing Frequently Asked Questions about Holiday Inn Resort Ixtapa All-Inclusive, an IHG Hotel
Which popular attractions are close to Holiday Inn Resort Ixtapa All-Inclusive, an IHG Hotel?
Nearby attractions include Zorros Bar Ixtapa (0.3 km), Cocodrilario Tamakun (0.2 km), and Tequila Por Favor Ixtapa (0.2 km).
What are some of the property amenities at Holiday Inn Resort Ixtapa All-Inclusive, an IHG Hotel?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Holiday Inn Resort Ixtapa All-Inclusive, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Holiday Inn Resort Ixtapa All-Inclusive, an IHG Hotel?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Holiday Inn Resort Ixtapa All-Inclusive, an IHG Hotel?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to Holiday Inn Resort Ixtapa All-Inclusive, an IHG Hotel?
Conveniently located restaurants include Restaurante Condimento Hotel Emporio Ixtapa, The General's Sports Bar & Restaurant, and Franks bar and grill.
Are there opportunities to exercise at Holiday Inn Resort Ixtapa All-Inclusive, an IHG Hotel?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Is Holiday Inn Resort Ixtapa All-Inclusive, an IHG Hotel located near the city centre?
Yes, it is 0.2 km away from the centre of Ixtapa.
Does Holiday Inn Resort Ixtapa All-Inclusive, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Holiday Inn Resort Ixtapa All-Inclusive, an IHG Hotel?
The staff speaks multiple languages, including English and Spanish.
Does Holiday Inn Resort Ixtapa All-Inclusive, an IHG Hotel have any great views?
Yes, guests often enjoy the ocean view available here.