Not the normal USA Marriott experience. Good spot for a short stay. The shower is roomy, ok water pressure, luke warm. The beds are comfortable. Asked for extra pillows and a blanket and was told they did not have enough. Next door is a Costco knock off-25 pesos for a day pass. A walking distance to downtown & the beach-Good location. The breakfast is good and basic. The outdoor pool is nice and small. No cups or ice bucket in the room-we had to ask for this. We had to ask for extra towels. Wifi is good. We had to ask for an iron & ironing board. Computer access at the front desk. Staff are friendly and helpful. Felt safe and quiet area for a couole nights stay.
The manager Juan would not change my room. I wanted to be on the back of the hotel and asked every day and he lied about it being sold out. I was there for 5 days and the hotel was barely occupied. The hallways need to be vacuumed. So dirty. I am a Marriott Gold and only booked this property knowing I would get an upgrade. Poor service and I'd rarely leave a review like this having spent 5 years in the hospitality business and now running international events. The breakfast was the only highlight of the entire experience. Lots of solid options. Gordon Bufton author of The Connection Effect
We needed to spend one night before checking in into our original hotel (by the Ocean). We have picked this one because the location was very convenient- we went out to town for dinner, and the ATM, bank and other services are near by, if you need them. The hotel has a nice breakfast, good coffee and even pancakes! Maybe the pillows a little uncomfortable and small, and no warm blanket (duvet) in the closet, so I was a bit freezing at night. But overall we liked it a lot- the room was clean and spacious, city view:) We recommend!
- Nice clean hotel - Took a lot longer to check in we were supposed to get a room at 3 PM ;, was told it would be another half an hour finally all got checked in at 5 PM - Good selection at the breakfast ; quite busy so go a little earlier than you think you need to - Fridge and safe in the room
My ‘typical’ review goes like this: When traveling, we consider several factors in choosing lodging, then rating it afterwards. Reviews by others are very important, and we do our homework. Other considerations are location, price, available breakfast, and communication. Comfort, adequate lighting, bathroom counter space, shower water pressure…are all things that make a stay comfortable or not. We try and get hotels that have character or a feel for where we are, for the type of trip we are on. In other words, when in Prague, we don't want the Hilton. Exceptions are when we need a place to just sleep while passing thru an area. My reviews are based on these factors. This was an exception for an adult siblings and spouses reunion. Several in our group are world travelers. A few are more comfortable at home. Hubby is a platinum member. We use Marriott a lot. In order to have the ‘home’ feel we choose to stay in a Marriott Fairfield where there wouldn’t be any surprises. We thought. I personally booked 3 rooms thru Booking.com, others used their preferred sights, but we had 6 total and one stayed elsewhere more to his liking. Right at the start I was concerned because I requested many times that all of us in our group be placed in close proximity to each other. I never got an answer. I also asked if we could use the conference room and the cost. No answer. I contacted booking.com and they agreed I had not got an answer and contacted the hotel to answer. They answered we could use the breakfast area and the conference room for a fee. No price. Nothing about the group of us. I asked again. No answer. 3 couples arrived first. The staff had no clue they were to be together and were assigned rooms where available. The first night there (Saturday) there was a VERY loud all night awful Karaoke party. The only one who slept some was the one who turned down his hearing aid and programed his tunes…it helped. The other 5 were wide awake all night. The next day they complained and asked that their rooms be moved and were relocated to non city view/some double beds but they didn’t care. (There isn’t really a view so ask for the side AWAY from the noisy restaurant…it’s more important to have sleep than a minimal view) They texted and warned us to ask for a quiet side on our arrival on Sunday. We did but were placed away from the others. They still had no idea we were part of the group. As the others arrived, we warned them of the same thing. Quiet room. They also were not acknowledged as being part of the group no matter how many times we told the hotel more were coming. Once one asked if her brother …..had arrived and was told no. Turns out he was in his room. We found out on day 2 (3 for some) when I asked if the water in the hotel was purified that it isn’t. Nobody else in the group had been told. They had been using it as any hotel. Drinking, brushing teeth, taking meds…I have traveled in Mexico and purified water has always been provided in the rooms or the hotel had its own system. I expected Marriott to do better. We all went and bought water at the nearby ‘sams/costco’ like store (worth going to). By day 5 I found out that some of the rooms were getting fresh water bottles in their rooms each day. I think we got 1. Anyway, when we checked in I was asked if we got a bottle of water and were handed one, not one each. OK. Did I say were were platinum? Our room was OK, not great, not bad. One of the rooms had cracked, missing, and lifting floor tiles. Bathroom had a mini hairdryer that worked ok, but every time I moved the cord the housing fell off the wall. Lots of water pressure in sink, minimal in shower- hard to get hair wet. OK counter space. OK lighting. 2 bath towels, 2 hand, 1 washcloth. Room was ok. darkening curtains, TV with sometimes 3 english channels, bed ok, pillows ok but each was different. I had to ask for 2 luggage racks and a blanket because the room was so cold. After hours of trying to warm it up (yes Cabo was cold the first week in Feb for this Californian) I had maintenance come up who told us that it was set. The only option was turn the fan off, then it got stuffy. The windows didn’t open, which would have helped as the hotel hall was freezing on the 3rd floor. Lighting was ok. It was uncomfortable to stay in the room during breaks or at night because there was only 1 real chair to sit on, and a desk chair. I don’t like sitting on the bed. Good wifi connections. One night we had to remake the bed. The extra blanket had been put over the bottom sheet with blanket and top sheet then coverlet. Housekeeping did a good job of getting any accidental sand spills cleaned up right away. We tried hard to not spill but it happens. Double rooms family had been moved to (from K city view) were larger as far as floor space. On Monday the other 4 arrived. It was also the day the hotel didn’t have any water. We had been swimming, and others had been traveling. No showers or toilet. Going to bed dirty. Hotel kept saying it would be back on. 6 rooms and we were all without. We were playing games and could see several guests coming down to ask what was going on with no water. No answers or solutions. We were without most of the day/night. A few days later all rooms had notices posted that fire alarms were being tested during the day. I get it. It is necessary, but right after the no water incident? A few had interrupted naps. Breakfast was ok, not bad, not great. I am happy with oatmeal. This was a huge pot of liquid and maybe 3” of oats at the bottom. Different tasting. Not sure what it was but like directions weren’t understood? I was told the juice was made with purified water. None of us got sick so I suppose it was. Always fruit, bread/rolls, cereal, beans, eggs (often dry), some mexican dish and sautéed veggies. Enough. The room was comfortable enough unless a big group was there, then some were put in conference room. Nice to have computer access and ability to print at the front desk. We did rent the conference room 2 nights for $30 each nite. It is a room, big table, chairs, no windows. It was good for our family to meet for discussions before playing games at the breakfast area, where we spent most of our evening, gathering time together. There also was no other option of a place to meet. The pool had no draw for us because we were there for the beach. Surrounded by cement and a wall with a few tables and chairs. Actually right outside the hotel wasn’t nice at all. There was a mini ‘dump’ outside one wall and parking. That is what we saw out the windows. One night the lobby ladies bathroom was in serous need. I mentioned it and came back several hours later and it hadn’t been taken care of. ewwww. The breakfast ladies were very nice, cheerful, and helpful.The desk staff were also very nice. We appreciated their bright smiles and willingness to help us with all of our constant questions. We also appreciated a few of the eating recommendations. (But they need to add the Cabo Bakery to the list!). We just couldn’t ask any detailed questions about the area and activities. Often they just didn’t have an answer for us. Also, because of the ‘glitches’ and casual way it was not really handled. The online write ups glorify the hotel. There were also NO pamphlets or brochures or ways to look up activities in the area. Your phone is your friend. Gym is a few pieces of equipment. Photo is deceptive with mirrors. Location was OK. We rode the Ruta del Desierto airport bus from the airport for $5 each and it stopped across the street. Hubby had old directions. Basically the stop is right outside of each terminal 1 and 2. Others took costly taxi’s. Everyone took the bus back to airport. They were more comfortable after a day trip to San Jose on it. Beach is a walk but it is nice to avoid all the ‘tourism’ hype by going straight down Paseo de Pescador. Turn right at the beach to avoid the paid seating. Water taxis are right there. OK, so this is a very negative review. I didn’t intend for it to be that way. It was a decent place to stay but mainly it is because this location was NOT up to Marriott standards and we were disappointed. If we had booked a local mexican hotel we would have been unhappy about no water, but not misled. Maybe it is the Mexican way but there was no compensation for no sleep and no water. That isn’t acceptable for a Marriott where you expect a flawless visit.”…