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The Royal Playa del Carmen

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Traveller (16286)
Room & Suite (3754)
Pool & Beach (2757)
Overview
  • Excellent81%
  • Very good13%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“maria marie”(1,526 reviews)
“chef's plate”(882 reviews)
“coffee house”(607 reviews)
AMENITIES
Free Wifi
Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star accommodation
All hotel details
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Rooms
26 Aug27 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (18,049)
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15,302 results
Traveller rating
11,912
2,198
664
302
226
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LanguageEnglish
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11,912
2,198
664
302
226
Show reviews that mention
All reviewsmaria mariechef's platecoffee houseromance conciergespice restaurantdanny boyjose garciafrozen grapeshour loungeocean viewturn down servicetequila barour honeymoonlobby barbeach butlerpresidential suiteil pescatore
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1 - 5 of 15,302 reviews
Reviewed yesterday

I returned to the Royal Playa Del Carmen only 3 months after my first visit...not something we usually do. The first visit was with my husband (you can read that review from March 18 2018). This time I returned with my 3 adult daughters (aged...More

Thank carlacangelosiuribe
Reviewed yesterday via mobile

The dining service at the Royal in Playa Del Carmen was excellent overall. We were a fan of Spice! Areli and Luciano during breakfast made us feel like we were the only ones there. Also Raúl Lazcano greeted us with a handshake and a smile...More

Thank Dale K
Response from Lynn D, Gerente at The Royal Playa del CarmenResponded yesterday

Dear Dale K, Many thanks for your contact and your comments regarding your stay at The Royal Playa del Carmen. We are sorry that everything was not up to the standard that you would have liked. We always try to do our best to satisfy...More

Reviewed yesterday

The staff at the Royal are amazing. This is one of the best all inclusive resorts that we have been to and we are typically not fans of all inclusive resorts. The hotel is beautiful and quite and very relaxing. The spa services are exceptional...More

2  Thank KCTrips12
Response from Lynn D, Gerente at The Royal Playa del CarmenResponded yesterday

Dear KCTrips12, This is a fantastic review! We are thrilled you had such a wonderful stay with us. We really appreciate your point of view in each thing you mentioned. We certainly hope to welcome you back again very soon.

Reviewed yesterday

Awesome service! From the moment we checked-in to check-out, all the hotel staff was so friendly and accommodating, especially considering the heat and humidity at the time. The food was also great! It was nice to not have to think about worrying about going outside...More

1  Thank NANCY T
Response from Lynn D, Gerente at The Royal Playa del CarmenResponded yesterday

Dear NANCY T, This is a fantastic review! We are thrilled that you had such a wonderful stay with us. We really appreciate your point of view in each thing you mentioned. We certainly hope to welcome you back again very soon.

Reviewed 2 days ago

In my opinion The Royal Playa del Carmen is probably the best all inclusive hotel in Playa del Carmen. The hotel is very beautiful and has that Caribbean/Mexican design and feel. The rooms are clean and house keeping is wonderful, always quick to tidy up...More

Thank thuant8
Response from Lynn D, Gerente at The Royal Playa del CarmenResponded yesterday

Dear thuant8, Thank you for sharing your review! Is really important for us to know you really enjoyed your stay with us and you were treated like royalty as you deserve. Thank you from your feedback about our staff, one of the most important part...More

View more reviews
About
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Room Service
Fitness Centre with Gym / Workout Room
Pool
Beachfront
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Breakfast included
Hotel Amenities
Room Service
Business Centre with Internet Access
Breakfast included
Wheelchair Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Non-Smoking Hotel
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$230 - US$556 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Romantic Hotel in Playa del Carmen
#9 Top resorts Hotel in Playa del Carmen
#9 Spa Hotel in Playa del Carmen
#11 On the Beach Hotel in Playa del Carmen
#11 Luxury Hotel in Playa del Carmen
#25 Green Hotel in Playa del Carmen
Room types
Non-Smoking Rooms, Suites, Accessible rooms
Details
Price range
US$230 - US$556 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Romantic Hotel in Playa del Carmen
#9 Top resorts Hotel in Playa del Carmen
#9 Spa Hotel in Playa del Carmen
#11 On the Beach Hotel in Playa del Carmen
#11 Luxury Hotel in Playa del Carmen
#25 Green Hotel in Playa del Carmen
Room types
Non-Smoking Rooms, Suites, Accessible rooms
Photos
Traveller (16,286)
Room & Suite (3,754)
Pool & Beach (2,757)
Dining (1,524)
Amenities (102)
Family and Play Areas (83)
Business Centre & Event Rooms (72)
Questions & Answers
Ask a question
Perri M
15 August 2018|
Answer
Response from John A | Reviewed this property |
I have been twice. IMO - the beach is adequate in size. It is MUCH easier to find a chair there -- without early morning reserving -- rather than the resort pools.
1
Vote
mayweee2018
13 August 2018|
Answer
Response from bexiboo09 | Reviewed this property |
I’m pretty sure you’d have to get two doubles and two of you would have to share. I’ve not heard of them providing rollaway beds.
0
Votes
Room Tips
"Choose Ocean front if you want to see water, but not the ones near the watersport pavillion."
Read review
"Ask for a room further away from the lobby if you want a little more peace and quiet"
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"The garden suites were nice and quiet."
Read review
"Ocean front, partial ocean front and rooms with private pools are the best."
Read review
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