We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Carmen Hotel

Traveller (823)
Room & Suite (174)
Pool & Beach (105)
Certificate of Excellence
Overview
Calle 8 Nte. No 876, Playa del Carmen 77710 Mexico See on map
AMENITIES
Free Wifi
Breakfast included
Air Conditioning
Beachfront
Rooftop Pool
Non-Smoking Rooms
Restaurant
4.5 Star accommodation
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Rooms
3 Feb4 Feb
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 8 partner sites to see rooms from US$292.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Playa del Carmen hotels with availability
{"BOOKING_FEATURES": ["META_ABSOLUTE_PRICING","IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","SHOW_DISCLAIMER_ASTERISK","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "69d618e114fa4683915f7cb2b30408ce", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":296623,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[109374474],"additionalContentIds":[],"pollCount":0,"checkin":{"day":3,"month":2,"year":2019},"checkout":{"day":4,"month":2,"year":2019},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":322,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"69d618e114fa4683915f7cb2b30408ce","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":324,"lowestMetaPrice":292,"additionalPartner":false,"highestMetaPriceDisplay":324,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":null,"highestMetaPrice":324,"lowestMetaPrice":292,"highestMetaPriceDisplay":324,"hotelName":"The Carmen Hotel","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjY5ZDYxOGUxMTRmYTQ2ODM5MTVmN2NiMmIzMDQwOGNlIiwiQUlLIjoiMjFhMTc3Mjc2ODczNGI3NWI2YjZkYjA5OGU5YjdjZGEifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "03/02/2019", "checkOut": "04/02/2019", "lowestPrice": "US$292", "hasDates": true, "hacComplete": true, "contentIdMappings": {"109374474":"HotelsCom2IB"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": false, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
Reviews (742)
Filter reviews
474 results
Traveller rating
363
66
24
10
11
Traveller type
Time of year
LanguageEnglish
More languages
363
66
24
10
11
Show reviews that mention
All reviews rooftop pool beachfront hotel breakfast was included amazing location ceviche yogurt ocean front an ocean view room fifth avenue water pressure beach restaurant every morning special shout cancun airport beach chairs sushi beach club
FilterEnglish
Updating list...
1 - 5 of 474 reviews
Reviewed today

This is a newer hotel, the building resembles a cruise ship. The rooms are really unusual, I immediately thought of a spacecraft from a movie. I like the design is nice. The hotel is quite clean and polished. The service was outstanding. We mainly had...More

Date of stay: January 2019
Thank criikee
Reviewed yesterday via mobile

I had the most amazing experience here, from the luxurious comfortable room to the beach club where at no extra charge you have the ideal location to sit and swim in comfy chairs on the idyllic beach. I did not even really spend time at...More

Date of stay: January 2019
Thank Hannah M
Reviewed 2 days ago via mobile

Was in playa for almost 2 months last year November and December 2018 and the Carmen hotel was my favorite location to have a nice cold drink and just relax whit a spectacular view of the water Mika was my favorite server there always whit...More

Date of stay: December 2018
Thank Basilebabineau
Reviewed 3 days ago via mobile

The location couldn't be better, it's located right at the beach and very close to 5th avenue. The view from the rooftop is amazing. All the staff are very kind and service oriented, I would especially like to mention Elizabeth and Santos who were amazing...More

Date of stay: January 2019
Thank Franziska961
Reviewed 6 days ago via mobile

Got here January 7th for 2 nights and ended up extending my stay for 4 more days. The hotel has a young vibrant, Miami like feel to it! Yes it may be more expensive but it is worth your money. The staff is amazing, room...More

Date of stay: January 2019
Thank Yitav K
Response from Isabelle_TheCarmen, Operations Manager at The Carmen HotelResponded 4 days ago

Dear Yitav, We would like to thank you for choosing our hotel as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you took the time to share your experience on TripAdvisor. We are very...More

View more reviews
About
Description
The Carmen Hotel, an adults only Boutique Hotel located on the Beach in the center of Playa del Carmen, steps away for the World Famous 5th Avenue. The Carmen features Keel Restaurant and Beach Club and More Deck 5, a Pool and Sky Bar, 5 stories above the beach offering the best views on all of Playa del Carmen! Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Restaurant
Free High Speed Internet (WiFi)
Beachfront
Bar/Lounge
Breakfast included
Air Conditioning
Airport Transportation
Breakfast Available
Concierge
Dry Cleaning
Laundry Service
Minibar
Multilingual Staff
Outdoor pool
Pool
Room Service
Free Parking
Spa
Fitness Centre with Gym / Workout Room
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
On the Beach
,
Luxury
,
Romantic
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
On the Beach
,
Luxury
,
Romantic
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Number of rooms
37
Price range
US$195 - US$411 (Based on Average Rates for a Standard Room)
Formerly known as
Hotel Alhambra
Also Known As
Alhambra Playa Del Carmen
Location
Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
On the Beach
,
Luxury
,
Romantic
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Number of rooms
37
Price range
US$195 - US$411 (Based on Average Rates for a Standard Room)
Formerly known as
Hotel Alhambra
Also Known As
Alhambra Playa Del Carmen
Location
Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Photos
Traveller (823)
Room & Suite (174)
Pool & Beach (105)
Dining (84)
Business Centre & Event Rooms (3)
Family and Play Areas (2)
Nearby
Nearby HotelsSee all 229 nearby hotels
Thompson Beach House
191 reviews
.02 km away
Playa Maya
678 reviews
.03 km away
Pelicano Inn
336 reviews
.06 km away
Illusion Boutique Hotel by Xperience Hotels
1,890 reviews
.10 km away
Nearby RestaurantsSee all 1,527 nearby restaurants
Deck 5 Pool and Skybar
288 reviews
.01 km away
KEEL Restaurant at The Carmen Hotel
449 reviews
.02 km away
Madrez! Cafe
240 reviews
.11 km away
Casa Mediterranea
805 reviews
.12 km away
Nearby AttractionsSee all 797 nearby attractions
Quinta Avenida
21,585 reviews
.18 km away
Frida Kahlo Museum
315 reviews
.13 km away
Gaston Charo Art Gallery Playa del Carmen
60 reviews
.14 km away
Cancun Tours Adventure
53 reviews
.07 km away
Questions & Answers
Ask a question
Sharon I
8 January 2019|
Answer
Response from Isabelle_TheCarmen | Property representative |
Dear Sharon, How are you? Thank you for considering us for this special trip. By booking directly with us, you will have to pay 1.50UD per room, per night, corresponding to the city environmental tax.As far as the pool... More
0
Votes
LeeshaLL
30 December 2018|
AnswerShow all 2 answers
Response from evrywhere | Reviewed this property |
Hi... I'm unsure what price you see, however the price we where quoted was at the hotel as we hadn't booked. There where no extra costs except for add ins unless you chose all inclusive..
1
Vote
rsmtz
8 September 2018|
AnswerShow all 4 answers
Response from LeslieUri | Property representative |
Dear rsmtz: Yes!! we are open to public and it will be a pleasure that you visit us during your stay in Playa del Carmen We have minimum consumption per person as follow: $300 pesos, Monday to Sunday (women) $300 pesos... More
1
Vote
Google Translation
Room Tips
"Ocean Front is the best, Ocean View is along the side of the building, I would call it partial OV."
criikee
yesterday
Read review
"Botique hotel , small with great service and location Our room 303 did not have good view... (was near..."
galedd
1 week ago
Read review
"309 was a nice corner suite with partial sea views"
Alw4ystravelling
1 week ago
Read review
"Go elsewhere"
travelingat50
1 Dec 2018
Read review
Show More 
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing