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Avenida Xaman-ha Manzana 3, Lote 19, Condominio Playacar, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Free cancellation until 17/06/22
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Free cancellation until 15/06/22
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Free cancellation until 15/06/22
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Traveller (11581)
Pool & Beach (2307)
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 18/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Riu Tequila
Updated 18/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#88 of 316 hotels in Playa del Carmen
Travellers' Choice
The All Inclusive 24h Hotel Riu Tequila opens all year round, is located approx. 450 m from the long, beautiful Playa del Carmen beach of the Playacar residential estate and is set in 53,000 sq.m. of lush gardens. There is a complimentary hotel shuttle to the beach. The RIU Classic Hotels offer comfortable rooms and excellent facilities with great leisure and relaxation facilities, as well as international gastronomy. Enjoy a relaxing holiday - whether alone, with family, partner or friends! The location is ideal because of its proximity to Playa del Carmen (3 km), Cancún (60 km) and Cancún International Airport (CUN) (55 km) and invites you to explore the area. The hotel has 630 comfortably furnished rooms with free WiFi and offers many amenities. Relax in our spa or get in shape at the gym. 4 outdoor pools, 1 of them with swim up bar, and 1 children’s pool with slides. For the youngest guests, RiuLand kids’ club (4-7 & 8-12 years old). For adults, daytime and evening entertainment, discotheque and Riu Get Together Parties. For lovers of gastronomy, live cooking stations at our main buffet, as well as Asian, Italian, Steakhouse and Mexican specialty restaurants; 4 bars.
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Property amenities
Free parking
Free internet
Fitness Centre with Gym / Workout Room
Bar / lounge
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Breakfast available
Breakfast buffet
Outdoor dining area
Snack bar
Swimup bar
Poolside bar
Game room
Water sport equipment rentals
Entertainment staff
Evening entertainment
Nightclub / DJ
Children's playground
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Car hire
Taxi service
Couples massage
Foot massage
Head massage
24-hour security
Baggage storage
Currency exchange
Gift shop
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Laundry service
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Room features
Air conditioning
Interconnected rooms available
Private balcony
Cable / satellite TV
Flatscreen TV
Bath / shower
Wardrobe / wardrobe
Laptop safe
Private bathrooms
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Good to know
Languages Spoken
English, French, Spanish, German


Full view
56Somewhat walkable
Grade: 56 out of 100
16Restaurantswithin 1 km
5Attractionswithin 1 km
10133Reviews2153Q+A100Room tips
Traveller rating
  • 5,940
  • 2,949
  • 803
  • 232
  • 211
Traveller safety
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Popular mentions
twiggy2222 wrote a review Today
2 contributions
11th time going.. missed last year still great! yes the disco was closed & friday parties were not on but that is covid for you our concerns on this trip was the clientele not respecting the rules in place (masks in washrooms, masks at the beach bar, using sanitizer before entering restaurants) Spacing - respecting others space I mean, was an issue. Budding in buffet lines, sunbeds right beside your on the beach & pool (lots of space available, just no clue) In Canada we are used to these rules. it seems others are not & gave grief to staff when asked to comply Also , just before we left, there were some young adults who obviously thought they were the bomb as they took over the quiet pool with their bluetooth stereo, jumping around the sunbeds & one in particular, mooning everyone (& not a quick moon). Not surprisingly he repeated this later in the theatre. Security & Tui were informed but we didnt see an improvement on behavior before we left. But we are for sure going back again same time same place (had issue with flight back , but that is a Sunwing issue, not hotel related)
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Date of stay: January 2022
Lauraldawn wrote a review Aug 2021
Burlington, Canada85 contributions24 helpful votes
Hotel's Favourite
The Riu Tequila was an amazing experience. We had never been to Mexico, and wow! From the moment we arrived at Riu Tequila we were blown away! The staff is super helpful and friendly and got us checked in right away. The welcome cocktail and seamless check in was great! Our room was lovely! The beds were comfortable. The shower pressure was great! The fridge was stocked with alcohol pop and water. Loved it! The all inclusive aspect was great! There was always a place to get food. Because of sone medical issues I had done dietary restrictions. I had no issues AT ALL!!! The other thing that I was super impressed with was coffee! There are no in room coffee makers (due to covid restrictions) so I was worried about being an early riser. My new best friend … the early morning bar tender at the 24 hour sports bar!!! Forget in room coffee, his espresso beverages are AMAZING!!!! Everything was great. The pools were warm and rejecting! The raccoons adorable. Loved it. The property is across the road from the ocean. It’s a really short walk but the shuttle is really constant! Oh and the beach restaurant is a hidden gem! The other thing is add is if you feel there is something you need - just ask! Whether it was a help fixing a suitcase (seriously!!!) extra blankets or help with tipping, the staff always answered our questions. Also the evening entertainment … loved it!!! We’re already planning to go back!
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Date of stay: August 2021Trip type: Travelled as a couple
Room Tip: Bring your own shampoo and conditioner. This is a very minor thing, but i was glad I’d brought my...
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5 Helpful votes
Liam K wrote a review Today
cumbria, United Kingdom2 contributions
Overall good hotel, lacked in entertainment with an irritating Spanish quiz every night. The pool area wasn't cleaned in the 14 days I was there, I unfortunately caught covid I think this was due to people not being told to wear masks. Location wasn't great too far set back from beach etc. Some staff were ignorant and just blatantly ignored you. Italian restaurant was atrocious. Asian and Steak were amazing. Buffet was best food ever in any hotels. Overall good experience.
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Review collected in partnership with riu.com
Date of stay: January 2022
Sleep Quality
AniRubas wrote a review 23 Jan
Moscow, Russia1 contribution
Excellent hotel with access to all RIU nearby facilities. We enjoyed the friendliness of staff (all - English-speaking), amazing terrotory (very cleen, well decorated, a lot on different animals), the enternainment programmes, as well as nice food and evening programmes. Would like to specially thank Angel from the reception for always being kind . The hotel made a nice updrage and we would like to come back again to Mexico to RIU hotels & resorts.
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Review collected in partnership with riu.com
Date of stay: January 2022
Sleep Quality
Georgia1904 wrote a review 23 Jan
Liverpool, United Kingdom14 contributions10 helpful votes
Staff work very hard and can’t do enough for you. Maria the glass collector in the lobby bar was our favourite. However, the staff at reception were often very cold and often quite confrontational. Rooms: The rooms were kept to an immaculate standard but it would be an improvement for them to put tea/coffee in there. Full range of alcoholic drinks and the mini bar is restocked every other day with plenty of soft drinks. Pools: Pool bar is great fun but can get a bit rowdy at times. It was cleaned every day and the staff at the bar were very friendly and made your drinks fast. Never had to wait longer than 2 minutes for service. The larger pool however weren’t very consistent. Some days it was spotless and there was a bar man coming round every half hour or so as well as an ice cream and ice lolly man in the morning, which was lovely. However, on other days the floor and the loungers were filthy and often attracted the local wildlife. Food: You can get bbq of a day which is burgers, hotdogs, wedges and nachos and it does get a bit boring. However the buffet is open at lunch time as well but you’d have to get changed to go in, not just stroll from the pool. The beach bar restaurant at the Yucatán however was fantastic. Fast service and wide variety of food. The Asian restaurant was touch and go. The food was nice but on some visits was cold. The steak house was nice but the steak itself was either a poor cut or not seasoned at all. The mixed grill however was lovely. The staff and service in the Italian was top notch but the menu could have had a bit more variety. There was lots to find at the buffet but after a few days it seemed like the same thing all of the time. They also wouldn’t let you take food out but you could walk across to the sports bar and take food out of there? Entertainment: Through the day there was always something to participate in and the entertainment team were lovely but the show of a night was abismal and not worth watching. It also states on the TUI website that the sports bar is 24/7 which it is but it stops serving alcohol at 1am and the nightclub is also shut which isn’t mentioned anywhere. White and Neón parties which previously went ahead, didn't. This made no sense because if it was due to COVID, apart from the lobby and the restaurants there were no COVID restrictions elsewhere. Overall a lovely stay but I wouldn’t return here. Definitely not to RIU standards but hopefully this is just due to current restrictions
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Date of stay: January 2022Trip type: Travelled as a couple
US$141 - US$322 (Based on Average Rates for a Standard Room)
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MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
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Frequently Asked Questions about Hotel Riu Tequila
Which popular attractions are close to Hotel Riu Tequila?
Nearby attractions include Plaza Playacar (0.4 km), Cenote Calavera (1.0 km), and Playacar Center Shopping Mall (0.5 km).
What are some of the property amenities at Hotel Riu Tequila?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Hotel Riu Tequila?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Riu Tequila?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Riu Tequila?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Riu Tequila?
Conveniently located restaurants include Casa Rivieras, Perché No Restaurante Pizzería, and Il Piemonte.
Are there opportunities to exercise at Hotel Riu Tequila?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Are pets allowed at Hotel Riu Tequila?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Hotel Riu Tequila?
The staff speaks multiple languages, including English, Spanish, French, and German.
Are there any historical sites close to Hotel Riu Tequila?
Many travellers enjoy visiting Zona Arqueológica Playa del Carmen (1.9 km).
Is Hotel Riu Tequila accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.