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Iberostar Tucan Hotel

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Traveller (8489)
Pool & Beach (2057)
Room & Suite (925)
Overview
Avda Xaman-Ha, Lote Hotelero Fraccionamiento Playacar Nro 2, Playa del Carmen 77710 Mexico See on map
AMENITIES
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3.5 Star accommodation
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Reviews (7,308)
Filter reviews
4,911 results
Traveller rating
2,932
1,369
387
141
82
Traveller type
Time of year
LanguageEnglish
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2,932
1,369
387
141
82
Show reviews that mention
All reviews star friends howler monkeys jungle area specialty restaurants swim up bar dressel divers japanese restaurant ate at the japanese pool beach gated community other resorts emailed the hotel plenty of chairs magic show cab ride buffet food shows at night
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1 - 5 of 4,911 reviews
Reviewed yesterday via mobile

Had a amazing time. Small problem with room but the management moved quickly to sort it to our satusfaction. We loved how the jungle animals where allowed to wonder the grounds, it just made it that more special as it's not your ordinary hotel. The...More

Thank danielgH9627RE
Reviewed yesterday via mobile

Iberostar Tucan was beautiful and full of nature! Paola Borjas, the concierge, was very helpful and sweet! The entertainment team was super fun to be around and they did such a great job! I would for sure recommend this Resort to nature lovers and anyone...More

Thank Sasha B
Reviewed 2 days ago

We returned to the Tucan after spending our 20th anniversary 12 years ago there. We were celebrating our 32nd anniversary. I emailed ahead of time hoping that they'd do something special in our room as they had the last time (flowers on the bed, curtains...More

3  Thank Mobile814774
Reviewed 4 days ago

Beautiful grounds,jungle in the middle.great beach had a fun time,nice employees. Food was pretty good.drinks could have been better Entertainment was ok. be careful on the lower buildings towards beach and pool on second floor.it gets very slippery when wet.More

Thank Mac8973
Response from Quality Manager I, Quality Manager at Iberostar Tucan HotelResponded yesterday

Dear guest, We are thankful for your review about your experience at Iberostar Tucan & Quetzal. It pleases us to read that our staff was able to accommodate your preferences in order for you to enjoy of a wonderful vacation with our lovely jungle surroundings...More

Reviewed 4 days ago via mobile

I will try to be as thorough as possible and cover everything. The main thing that lost a star for the resort was the arrival, after a long journey to the resort and an horrendous transfer I felt like we were held at reception for...More

2  Thank jakej4k3
Response from Quality Manager I, Quality Manager at Iberostar Tucan HotelResponded 2 days ago

Dear guest, We would like to thank you for staying at Iberostar Tucan & Quetzal and for sharing a detailed review about your experience with us. It is pleasing to read that you had a great experience enjoying our beautiful grounds, natural atmosphere and wildlife....More

View more reviews
About
Description
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. Specially recommended for honeymooners. Varied, colourful entertainment programme. Large pool More area. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Restaurant
Beachfront
Bar/Lounge
Spa
Free Internet
Breakfast included
Adult pool
Air Conditioning
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Outdoor pool
Refrigerator in room
Tennis Court
Wheelchair Access
Free High Speed Internet (WiFi)
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
GreenLeaders Gold level
Certificate of Excellence
Hotel Style
Family
,
Onsen
,
Romantic
,
Top resorts Hotels
,
Spa
,
On the Beach
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
GreenLeaders Gold level
Certificate of Excellence
Hotel Style
Family
,
Onsen
,
Romantic
,
Top resorts Hotels
,
Spa
,
On the Beach
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
350
Price range
US$214 - US$765 (Based on Average Rates for a Standard Room)
Also Known As
Iberostar Playa Del Carmen
,
Iberostar Tucan Mexico
,
Iberostar Tucan Playa Del Carmen
,
Playa Del Carmen Iberostar
,
Iberostar Tucan Quetzal
,
Iberostar Tucan Playacar
Location
Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Hotel class
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
GreenLeaders Gold level
Certificate of Excellence
Hotel Style
Family
,
Onsen
,
Romantic
,
Top resorts Hotels
,
Spa
,
On the Beach
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
350
Price range
US$214 - US$765 (Based on Average Rates for a Standard Room)
Also Known As
Iberostar Playa Del Carmen
,
Iberostar Tucan Mexico
,
Iberostar Tucan Playa Del Carmen
,
Playa Del Carmen Iberostar
,
Iberostar Tucan Quetzal
,
Iberostar Tucan Playacar
Location
Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Photos
Traveller (8,489)
Pool & Beach (2,057)
Room & Suite (925)
Dining (636)
Family and Play Areas (136)
Amenities (65)
Business Centre & Event Rooms (41)
Nearby
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Nearby RestaurantsSee all 1,502 nearby restaurants
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Nearby AttractionsSee all 779 nearby attractions
Plaza Playacar
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.70 km away
Playacar Center Shopping Mall
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.76 km away
Cenote Calavera
74 reviews
1.61 km away
Cenote Tak Be Ha
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1.61 km away
Questions & Answers
Ask a question
kfpanda1
7 November 2018|
Answer
Response from ts-mama |
I haven't been to this hotel however in other hotels in Mexico it is usually pretty casual in the buffet and no swim wear int he a la cartes.
1
Vote
ts-mama
5 November 2018|
Answer
Response from pablogY7597EU |
I book my excursion from the guys at the beach not through hotel. You save about 40% and it’s the same exact excursion.
1
Vote
Room Tips
"We had a room by the pool. Still no noise except the 🐒"
GloriaM1023
6 days ago
Read review
"We were in the 1700 building by the lobby, buffets, and theater. It works well if you don't want to..."
Explore10858757788
1 week ago
Read review
"don't drink the water or any food that my have been cleaned in it."
535duanep
4 weeks ago
Read review
"Perhaps try to get an updated room."
BelfastBilly
4 weeks ago
Read review
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