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Iberostar Tucan Hotel

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Traveller (8675)
Pool & Beach (2084)
Room & Suite (927)
Certificate of Excellence
About
Location
Cleanliness
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Value
Certificate of Excellence
GreenLeaders Gold level
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. Specially recommended for honeymooners. Varied, colourful entertainment programme. Large pool area.
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Property amenities
Pool
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Free Internet
Breakfast included
Adult pool
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Paid Wifi
Public Wifi
Tennis Court
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Park View
Family Resort
HOTEL CLASS
Hotel links
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Hotel deals
7,431Reviews
9,112Photos
1,111Q+A
100Room tips
Traveller rating
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  • 539
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Popular mentions
It was my wife's and I first time staying at a family all inclusive resort. It was a nice hotel, the lobby was very nice with an open layout. The room itself was ok, we appreciated the extra bottles of water in the room. The bed was very comfortable. I was surprised that the
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Response from Quality Manager I, Quality Manager at Iberostar Tucan Hotel
Responded 2 days ago
Dear guest, We are thankful for the opportunity to host you at Iberostar Tucan & Quetzal for your recent family vacation. It is of great pleasure to know that you enjoyed every aspect of your experience and that our hotel services, gastronomy, daily activities and accommodations were of your liking. We will be honored to welcome you again any time! Best regards, Quality Manager Iberostar Mexico
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My family went to Iberostar Tucan on a friends recommendation to celebrate a couple birthdays and a graduation. There were 13 of us, aged 10 - 60 and everyone had a great time. There was plenty of space for us to separate and enjoy the resort at our own speed and leisure. The
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Response from Quality Manager I, Quality Manager at Iberostar Tucan Hotel
Responded 3 days ago
Dear guest, Thank you for allowing us to celebrate with you such special occasions at Iberostar Tucan & Quetzal. It is of great pleasure to read that you all enjoyed your experience and our hotel amenities, from our beautiful surroundings to our unique beach area and the amazing wildlife. We are sorry if there were inconveniences on your stay. Your feedback is of great help as our staff strives to provide the best service for our guests to have a memorable vacation. Your comments will gladly be reviewed to look for improvement. We hope for the opportunity to host you again at any of our Iberostar Hotels & Resorts. Cordially, Quality Manager Iberostar Mexico
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We stayed at Iberostar Tucan second time and overall it did not disappoint again. The beach is large and nice with no rocks and dirt: it was pleasure to enjoy. The rooms with balconies looking to the Jungles were very nice and spacious: a lot of monkeys, peacocks Etc. We used
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Response from Quality Manager I, Quality Manager at Iberostar Tucan Hotel
Responded 3 days ago
Dear guest, We are grateful for having welcomed you again at Iberostar Tucan & Quetzal. It pleases us to read that once again you enjoyed our lovely nature, accommodations and entertainment. We are also glad to know that the outstanding service received by our mentioned partners exceeded your expectations, we will we will gladly share your kind recognition with all of them. On the other hand, we truly apologize for any misunderstanding or inconvenience encountered. We assure you we will reinforce along with our team all the aspects you kindly shared with us. On behalf of Mr. Yohel we thank you for letting us know how fantastic your stay was and how through his attentiveness made you felt “At Home”. Our main goal is our guests’ complete satisfaction and we look forward for the opportunity to serve you again at our hotel. Attentively, Quality Manager Iberostar Mexico
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+12
As for the pros in my opinion: -Jungle like a very green resort with a waterfall and abundant animals such as peacocks, swans, flamingos, parrots, ducks, agouti, and most impressing whaling monkey. You can see them all over around the resort and enjoy the monkey's families
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Response from Quality Manager I, Quality Manager at Iberostar Tucan Hotel
Responded 1 week ago
Dear guest, Thank you very much for choosing Iberostar Tucán & Quetzal as your recent holiday destination. We are happy to hear that you enjoyed a pleasant stay and that our services, wildlife and facilities were of your entire satisfaction. Furthermore, we are honored to read that our staff left such a positive impression and we greatly appreciate every special mention you’ve made, which will gladly be forwarded. We hope to have the opportunity to serve you again on your next visit to Playa del Carmen. Sincerely, Quality Manager Iberostar Mexico
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+8
Can’t explain how amazing it was staying here with my family. Every member of staff are so energetic and friendly towards each other and guests. They engaged with us everyday having conversations with as many guests as they could. My parents watched the presentation on star
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Response from Quality Manager I, Quality Manager at Iberostar Tucan Hotel
Responded 1 week ago
Dear guest, We are thankful for recently hosted you at Iberostar Tucan & Quetzal. It pleases us to read how much you and your family enjoyed your stay with us, and we thank you for highlighting the personalized attention of our team. Furthermore, we feel honored to know that you are now a member of the Iberostar Family, which will allow you to enjoy more of our worldwide destinations hospitality. It will be a pleasure to welcome you again to any of our Iberostar Hotels & Resorts! Kind regards, Quality Manager Iberostar Mexico
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All photosTravellerPool & BeachRoom & SuiteDining Family and Play AreasBusiness Centre & Event Rooms
Viewed out the window, a monkey and baby on the balcony of room 1350
Professional photo exclusively commissioned by TripAdvisorIberostar Tucan Hotel
The Standard Room at the Iberostar Tucan Hotel
Professional photo exclusively commissioned by TripAdvisorIberostar Tucan Hotel
The Standard Room at the Iberostar Tucan Hotel
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123456186
Didn't have a problem with mosquitos but there was something around that was biting - possibly sandflies - cause some of us had bite marks that looked like mosquito bites, it's probably a good idea to pack afterbite or something like it.
2 votes
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I don't think there is any difference. It looked like they had replaced a couple sections of sidewalk on the Quetzal side, but honestly, we'd stay either side. The rooms are impeccable.
0 votes
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The only thing I saw refused at the restaurants was when my niece came in wearing a bathing suit - they would not serve her until she put something over it. My nephew wore jeans and my brother-in-law wore shorts and nobody said anything about it.
0 votes
The supplied bus trips vary in time as they usually stop and deliver to more than one resort and yours may not be the first one. One hour and a half would be a good average, but could be longer or shorter. The private shuttle will go straight there in 45 mins to 1 hr. Whether worthwhile is up to you. It is however, sometimes interesting getting glimpses of other resorts from your supplied shuttle.
0 votes
There is a place to do this by the side of the pool. You pick the ceramic that you wish to do and then paint it with or without the advice of staff. You then leave it there and the staff do touch up painting and fire it overnight and it is ready the next day for pickup. My eight year old granddaughter's piece came out brilliantly. I can't remember the pricing, but it wasn't prohibitive.
1 vote
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123456223
"Definitely push for the 1st floor, there's no elevator and three flights is annoying if you forget something in your room."
"If you want to see the monkey at your balcony ask for the top floor."
"Buildings 11 and 12 are close to the beach!"
"rooms looking away from the entertainment center are quieter. For Tucan it is the right side if you are facing sea, for Quetzal it is left."
"Building 13 has great proximity to the pool, and is close to the jungle for monkey sightings (top floor)"
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PRICE RANGE
US$204 - US$595 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
iberostar playa del carmeniberostar tucan mexicoiberostar tucan playa del carmeniberostar tucan hotelplaya del carmen iberostariberostar tucan quetzaliberostar tucan playacar
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
350
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