Palmaïa The House of AïA
Payments made by partners impact the order of prices displayed. Room types may vary.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.

Palmaïa The House of AïA

decor by breakfast area
Traveller (3586)
Dining (356)
Palmaia - The House of AiA
Videos (1)

View prices for your travel dates

Fully refundable before Sun, 26 May
Breakfast included
Get rewarded with One Key
$1,641
$1,143
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.

About

5.0
#1 of 41 all-inclusives in Playa del Carmen
4.9 of 5 bubbles
Location
4.9 of 5 bubbles
Cleanliness
4.9 of 5 bubbles
Service
4.8 of 5 bubbles
Value
A distinctive, All-Inclusive concept offering a wellness retreat experience. Escape to our Wellness Resort in the Riviera Maya, where tranquility meets luxury amidst lush jungle and the Caribbean Sea. Palmaïa offers oceanfront suites, infinity pools, and natural cenotes with the calming sounds of the ocean. Wellness permeates every aspect of your stay with access to 30+ holistic activities like yoga and cacao ceremonies. Indulge in diverse culinary experiences at our gourmet restaurants, Healthy Café, and beachside Food Truck. Evenings are serenaded by organic beats at Eolo Beach Club. Our all-encompassing experience includes fiber-optic Wi-Fi, personal concierge service, and valet parking. Enhance your wellness journey at the acclaimed Atlantis Spa, where ancient wisdom meets modern healing. Featuring 234 rooms, each offers spacious balconies, health-conscious minibars, and premium bedding. Experience wellness in every moment at Palmaïa.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Babysitting
Parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Plunge pool
Yoga classes
Yoga room
Fitness / spa changing rooms
Fitness classes
Bar / lounge
Restaurant
Breakfast in the room
Kids' meals
Outdoor dining area
Special diet menus
Swimup bar
Poolside bar
Bicycles available
Diving
Snorkelling
Entertainment staff
Water park offsite
Waterslide
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Car hire
Business Centre with Internet Access
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Massage chair
Pedicure
Salon
24-hour security
Baggage storage
Concierge
Outdoor furniture
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Bathrobes
Air conditioning
Private beach
Minibar
Flatscreen TV
Extra long beds
Bath / shower
Additional bathroom
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Sofa bed
Hair dryer
Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Charming
Luxury
Languages Spoken
English, Spanish
Hotel links
Special Rate:Rediscover yourself in nature’s embrace

Location

Paseo Xaman - Ha Lt.1 Playacar, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 37 out of 100
37
Cancun Airport
54.1 km
See all flights
Aerodromo de Playa Del Carmen
1,267Review88Q+A100Room tips

Reviews
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.

Traveller rating
  • 1,205
  • 32
  • 21
  • 8
  • 3
Time of year
Traveller type
Language
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Detailed Reviews
tontonx wrote a review Aug 2023
Montclair, New Jersey15 contributions13 helpful votes
+1
Hotel's Favourite
5.0 of 5 bubbles
My family and I are on the airplane after just having left Palmaia. The experience was shockingly perfect, every detail was looked after to a degree that was almost beyond comprehension. The grounds, the hotel, the structures are all so perfectly intentional and natural we just kept remarking to each other that not one corner, not the slightest edge wasn’t perfectly considered. It is set so naturally into the environment that it’s difficult to think mere mortals could be so thoughtful on this scale. It’s breathtaking. Sincerely, honestly breathtaking.

Buildings don’t mean anything without a staff to make everything function. Days begin at Su Casa, where Juan will do everything in his power to make sure you have whatever you need. He is tireless, fast, friendly and always there. Either my wife or I would attend a yoga class and the other would bring the kids to Su Casa at the beginning of the day.

Speaking of Yogo, do not miss out on the Hatha Vinyasa class led by Angel. It is tough, but he takes you on a journey. The morning jungle sounds add to the experience.

We then would either go the to beach or head to the kids pool. Our kids didn’t love the beach but they did enjoy the paddle boards that are available to anyone that would like to use one. There was quite a lot of seaweed but there were men clearing it all day. Sometimes it wasn’t so bad. It really just depended on the day. At the kids pool Ana would be there with fresh fruit or to take an order for anything we needed. There are 2 pool bars nearby for a fresh coconut.

We would then take the kids to the Kids Club, which at first we were a bit unsure about, but the staff there is incredible, especially Celeste who our boys connected with very quickly. She is very gentle, kind and amazing with kids. They have a very good schedule of activities for the kids, lunchtime at Su Casa, kids pool and bread making. They were also able to get both of our kids to nap which is almost magical.

After kids club my wife and I would go back to the beach or take a class. The beach near the taco truck is where Fernando is, and he took care of us like no one else. Fernando went so far out of his way to make sure we had everything we needed it was practically heroic. It’s very hot and very sunny, and every order he brought meant another trip through the sand. It’s a tough job and he does it with a huge smile. Gracias Fernando.

In the evening we would go to Eolo, the beach club, for a drink before dinner. Our server was always Debbie. I cannot say enough about her. Our kids can be fussy and she was so accommodating. A wonderful spirit, kind and gracious. We sincerely felt she was a friend by the time we left and it was sad to say goodbye. My wife and I did a ceremony on the beach for our 10th anniversary and to commemorate she spelled out “10th” in sand on a table with some rose petals and a little sparkling wine. It was way beyond what we thought. She showed a level of commitment and creativity that is way beyond what is required for her job. We could all learn a lot about what matters in life and how to be gracious from people like her. Gracias Debbie.

At Palmaia you will have someone that helps you with booking restaurants or with any questions you may have. They will meet you when you arrive, get you set up and provide the daily schedule of activities for the following day. This is called your nomadic guide. Ours were Cesar and Valeria. Many thanks to them for all the advice and help.

We loved it and you will too. We went in august and there were not many people there so it seemed almost like a private resort. Sandos, next door, is mobbed with people. You can hear it from the beach. But Palmaia is basically the VIP room of Sandos. Private. Quiet. Amazingly chill. Actually in order to access Palmaia you must go through Sandos. Guests of Palmaia are welcome to use the Sandos facility but we never did. We didn’t want to leave.

On our last day I left my wife on the beach and I did the Temezcal ceremony which was, to put it mildly, intense. It takes over 3 hours, and it is extremely hard to deal with, but quite an experience. There is an igloo structure in the spa area that 6 of us crawled into. Hot rocks from a fire outside are put in a pit in the middle of the structure as water is poured over the rocks. There are 4 stages and it gets unbearably hot. I sweat more than I ever have. A blanket covers the door and it’s pitch black. The leader of the ceremony, Oscar, sang songs and played a drum. It is a harrowing and emotional experience that I recommend highly, but it is extremely physically and emotionally taxing.

And last bit not least, my wife and I wanted to celebrate our 10th year together so we contacted Victor who arranges the pre-arrivals and he suggested we do the Tilma and Huipil Tying Ceremony. This was held on the beach and conducted by Walder who is as deep and authentic as anyone we’ve ever met. The hotel arranged professional photographers. It moved me deeply and I feel transformed by it. It was a very memorable occasion.

Regarding the food, we are not vegan, but we ate mostly plant based for the stay. The food is a major part of Palmaia, so we did not want to miss out on this. It’s definitely worth it and they make it easy to get meat alternatives if you desire. I would suggest trying things their way and if doesn’t fit for you then so be it. But the experience is so streamlined and well thought out that it would be remiss not to take their suggestions to heart. At least while you’re there.

I hope this review helps. Palmaia is a 15 out of 10 for style, service, accommodation, facilities, food, decor, layout… Everything. We can’t wait to go back.
Read more
Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Aline Clavellina, Guest Services / Front Office at Palmaïa The House of AïA
Responded 8 Aug 2023
Dear Guest, Your review is breathtaking! We feel incredibly grateful for your detailed feedback and experience. You and your family had the time of your lives here! It was such an honor to be part of your 10th-anniversary celebration. We hope to see you again soon at Palmaïa - The House of AïA, to keep collecting unforgettable moments together.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ApoloniaSoda wrote a review Jan 2020
Toronto, Ontario, Canada4 contributions4 helpful votes
5.0 of 5 bubbles
This resort really is unique among all-inclusive resorts - while various other 5 star resorts in the area are great, this resort was really above and beyond. Every room offers an amazing view, we were given a king suite on the top floor and the view was as good as it gets. Every aspect of what most people would consider very important was exceptional - food, service, rooms, beach, entertainment, grounds, etc. The beach area at this resort is really the most beautiful part I have seen in all of Playa Del Carmen. Every meal was made fresh, and the quality resembled that of eating at a fine restaurant each time. Andres, Edgardo, and Eduardo were incredibly helpful and attentive to our needs. Several wait staff attending to us during meals were also wonderful including Cesar and Ricardo. Something we also really appreciated during our stay was the extended checkout on our last day, our flight was a bit later than typical. We had no problems and were made to feel welcome our entire stay.
Read more
Date of stay: January 2020
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: Higher floors offer amazing views of the ocean, while the ground floor rooms have swim-out access...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Palmaia, WB at Palmaïa The House of AïA
Responded 27 Jan 2020
Hi Apolonia, Thank you so very much for sharing your Palmaia 'The House of AïA' experience with us and the greater community. We are deeply pleased to hear that our unique and exceptional approach to nature tourism has touched your heart. Rest assured that we will let Andres, Edgardo, Cesar and Ricardo know how appreciateive you are regarding their service and attention. The House of AïA provides all you need, when you need it, helping to restore balance in your life. We look forward to receiving you again, in the House of AïA W B Palmaia - ‘The House of AïA”
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
CCan101 wrote a review Mar 2020
Little Silver, New Jersey4 contributions10 helpful votes
5.0 of 5 bubbles
I found out about this resort from reading an article in the NY Times and it seemed amazing. We were not let down!
The resort itself is beautiful, situated on a long stretch of white sand natural beach. We were upgraded to a swim out suite. It was new, very clean and comfortable. I love that they give you a reusable water bottle when checking in to use throughout the stay, so no plastic water bottle waste!!
I cannot say enough good things about the food at this resort.
All the resaturants feature plant based menus and every single meal we had was absolutely delicious. My husband is not a vegetarian and was amazed at how tasty everything was. The Food and Beverage Manager, Ulisses (sorry for the spelling), was so extremely gracious and went out of his way to make sure we had incredible new things to taste at many meals. Chef Maurizio, is a magician. He even makes the bread with home made vegan butter. Every single waiter, waitress, bartender and worker that we came in contact with was friendly, professional and couldn't seem to do enough for us, all with a smile on their face.
Javier, the Hotel Manager, personally welcomed us and checked in throughout the stay to make sure that we didn't need anything and our stay was going well.
The spa was not like the typical resort spa and didn't have a steam room and the usual amenities but, I had a great massage in a room with an amazing jungle view.
There are daily yoga and meditaion classes that I didn't get to try but, will next time for sure.
The resort was not at all crowded, I'm sure it is because it is very new, and I'm secretly hoping that the word doesn't get out. We are already trying to figure out when we can go back with the family. There is a larger resort next door that has water slides and other amenities that you can use when staying at Palmaia. They also provide transfers to and from the airport in an SUV. The usual place we stay charges over $200 for that!!
Can't wait to go back.
Read more
Date of stay: March 2020
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Palmaia, Web Relations Manager at Palmaïa The House of AïA
Responded 20 Mar 2020
Hi CCan101, Thank you so very much for sharing your Palmaïa experience with us and the greater community. We are deeply pleased to hear that our unique and exceptional approach to nature tourism has touched your heart. Rest assured that we will let Ulisses, Chef Mauricio & Lic. Javier Martinez the Hotel Director know of the praises you sent their way ! Palmaïa provides all you need, when you need it, helping to restore balance in your life. We look forward to receiving you again in the near future. W B Palmaïa -‘ The House of AïA ’
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Athena wrote a review Aug 2020
1 contribution1 helpful vote
5.0 of 5 bubbles
The ritual welcome sets the tone for an odyssey of connection, regeneration and rejuvenation. Covid compliant and sensitive to best health and safety practices, Navigators and Nomads cater to your every desire in attentive and unobtrusive manner. Iran and Edgargdo, offer a warm welcome with transport led by Jesus to a beautiful 5th floor room overlooking the stunning resort, miles of sandy beach and beautiful ocean. My suite was comfortable with a boho casual elegant vibe, comfortable soft unwind after a day at the beach and delicious dinner. Eugene, is the passionate overseer of the vegan, vegetarian, and mainstream dining option truly offer something for everyone. Salvadore’s professionalism ensures your dining experience is exactly to your liking. Ruby, full of warmth greets you like a long time friend. Speciality coffees and terrific service from Lucy and Yamelith make breakfast a yummy start to the day. Allan, a superb mixologist creates an array of specialty cocktails that are inventive and tasty. Sebastian, Isia,
Cesar, Armando,Jesus, Oscar, and Alejandro made lunch and dinner at each of the restaurants special.
Andre, Larissa and Eduardo looked after reservations, information, orientation, whatever needed taking care of…so genuine. David, spa manager assesses and recommends treatments that best address those wellness needs. Andrea’s massage eliminates every trace of tension and stress and a special ritual at the commencement of the spa treatment is a lovely surprise. The private spa buildings with a full glass wall overlook the jungle. The walk past the waterfall is magical. A nicely outfited jungle gym with glass walls overlooks the jungle with views of wildlife while you’re working out. To restore, your spirit, a meditation deck built amongst and around trees is a gathering place for meditation and yoga or quite contemplation. Balder, a gifted healer, whose spirit and insights are a balm for a weary soul. I’m already planning my return.
Read more
Date of stay: July 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Room Tip: higher floors have stunning ocean views
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Warren B, Other at Palmaïa The House of AïA
Responded 26 Aug 2020
Hi Athena Rachel, Thank you so very much for sharing your regenerating and rejuvenating Palmaïa experience with us and the greater community. We are deeply pleased to hear that our unique and exceptional approach to sustainable nature tourism has touched your heart. Rest assured that we will pass on your praises to Iran, Edgardo, Jesus, Eugene, Salvador, Ruby, Lucy, Yamelith, Allan, Sebastian, Isia, Cesar, Armando, Jesus, Oscar, Alejandro, Andre, Larissa, Eduardo, David, Andrea, & Balder. Palmaïa provides all you need, when you need it, helping to restore balance in your life. We look forward to receiving you again in the near future. W B Palmaïa -‘ The House of AïA ’
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Danielle Neveles wrote a review May 2021
Zagreb, Croatia2 contributions3 helpful votes
5.0 of 5 bubbles
Staying at Palmaia was complete paradise. After a stressful year, I booked a solo trip to the House of Aia to connect with nature and relax. Palmaia was everything I needed and more. From the moment I checked in, the staff welcomed me like family. Palmaia is the most beautiful, peaceful and serene place I’ve ever stayed. The rooms were so comfortable with fresh drinking water brought throughout the day, a fully stocked mini bar with healthy beverages and snacks, a comfortable bed and a mesmerizing ocean view for watching the sunrise. The restaurants are superb. I am vegan, and the plant based cuisine is the best I’ve ever had. The chef takes so much care in the menu, preparation, presentation and flavor of the cuisine. While at Palmaia, I enjoyed a facial, therapeutic yoga and a meditation concert. In the evenings, I relaxed by the bonfire and listened to the live music from the ritual of sound.

I also appreciated how well the property follows COVID guidelines and helped me feel safe and secure. I would highly recommend a visit to Palmaia.
Read more
Date of stay: April 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Javier Martinez, Director General at Palmaïa The House of AïA
Responded 3 May 2021
Dear Dneveles Thank you so very much for sharing your stress free Palmaïa experience with us and the greater community. We are deeply pleased to hear that our unique and exceptional approach to sustainable nature tourism and plant based food has touched your heart. Rest assured that we will let the tribe know of the love you shared. Palmaïa provides all you need, when you need it, helping to restore balance in your life. We look forward to your return to the tribe. Javier Martínez Managing Director Palmaïa -‘ The House of AïA ’
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Leroy David wrote a review Mar 2020
Austin, Texas12 contributions2 helpful votes
+1
5.0 of 5 bubbles
What an amazing resort. Absolutely first class service from the staff to the gourmet dining we loved everything about this resort. The suites are beautifully designed and extremely spacious. From the moment you arrive you are assigned a personal butler to assist with anything you need. Our butler was Edgardo and he was absolutely exceptional. He went out of his way to make our stay really special. The staff here makes certain you don’t lift a finger for one thing. Cynthia in Su Casa was amazing every morning for breakfast as well as Jose who is an assistant waiter in the evening restaurants. All of the staff really go out of their way to make you feel special. During the day on the beach the food and waiter service is also amazing. Fernando and Jamie both took incredible care of us each day on the beach. We all received spa treatments which were also amazing. From the jungle views to the great service we received from receptionist Ragl (?) and therapist David we were so impressed. My daughter also had her nails done and was very happy and pampered. The food alone here deserves its own review. Both the plant based menu as well as full menu the food was outstanding!!!
I have never experienced an all inclusive like this one and we have been to several but none can compare. I also really enjoyed Yoga classes every morning here each were different and all instructors were exceptional. Can not wait to return to this piece of heaven !!!
Read more
Date of stay: March 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Palmaia, WB at Palmaïa The House of AïA
Responded 20 Mar 2020
Hi Leroy, Thank you so very much for sharing your Palmaïa experience with us and the greater community. We are deeply pleased to hear that our unique and exceptional approach to nature tourism has touched your heart. Rest assured that we will let Edgardo, Cynthia, Ragl & David know of your praises ! Palmaïa provides all you need, when you need it, helping to restore balance in your life. We look forward to receiving you again in the near future. W B Palmaïa -‘ The House of AïA ’
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kate30Moore wrote a review Apr 2022
76 contributions84 helpful votes
+1
5.0 of 5 bubbles
Just back from an amazing 2 weeks here. We enjoyed everything from the pools to the beach and the whole family enjoyed the different classes. The sound of meditation was our favourite and the children enjoyed painting water colours on the beach. I enjoyed peace and quiet to myself whilst attending the yoga classes before breakfast, The gym was also very nice with enough equipment. All the staff were so friendly and drinks service was very good around the pool and at the beach bar. Our nomadic guide had to leave after 3 days, another guide took over and made all our reservations for evening meals. But I didn’t feel we got the same level of service as others had (guides checking in on them etc, but to be fair we didn’t need it). The only thing that I think could of improved our stay was house keeping and the children’s menu. House keeping wasn’t very good, maybe it’s because they are used to a shorter staying guest but our room was never very clean. I would go around wiping dust of surfaces,also turn down wasn’t constant nether was the restocking of the fridge. We never had the red light on to say don’t disturb so not sure why they didn’t do this?
The children’s menu is very repetitive and is the same in all restaurants. Chicken fingers and fries, hamburger, butter pasta. My children soon tired of the menu and we struggled with the lack of vegetables available to them. We would visit the taco truck (amazing food) just to get them corn. Myself and husband enjoyed all the food, fix the children’s menu and it would be perfect.
The staff, food for adults and classes were prefect and the location of the room facing the ocean was ideal.
I would def return but sadly no tour operators are selling this holiday from the UK (booking directly with hotel with flights is so expensive) so unsure when we would be able to return.
We have visited Mexico many times, staying in this area and this has to be one of our favourite hotels to date.
Read more
Date of stay: April 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David Hernández, Director General at Palmaïa The House of AïA
Responded 26 Apr 2022
Dear Kate, Thank you for staying with us and sharing your feedback. On behalf of the whole team, we are glad of reading that you enjoy the experience with us. We are a FamiliAïA and we do our outmost to make our guest being part of it. We look forward to welcoming you in a near future! Palmaïa -‘The House of AïA
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Leord123 wrote a review Aug 2020
Miami Beach, Florida26 contributions17 helpful votes
+1
5.0 of 5 bubbles
We visited Palmaia during Covid and were so glad we did. We were scared to travel during the pandemic but the hotel made every effort to keep us safe and happy. We stayed 6 nights and wish we could have stayed longer.

The people are wonderful and will bend over backwards to help you in any way they can. The grounds are pristine and stunning. The food is excellent and has a great variety, if you're not plant based there are plenty of meat and fish options. Breakfast and lunch is out of this world and you can choose whatever you want, dinner is chosen by the chef and several courses. All the restaurants are beautiful. The outdoor bar area is stunning.

The wellness aspect of the hotel is very interesting and we enjoyed our meetings with Baldar the shaman very much. We also enjoyed the meditation. The spa services were amazing, Norma is a great masseuse and the spa and gym is located in the jungle which is beautiful. As far as the gym goes you can reserve a time to use it and have it to yourself (Covid protocol).

Our room was always clean and we always had a fresh drink. Everyone always had a smile on their face. He staff is very well trained and the nomadic guides are very helpful. You can text them whatever you need and they reply ASAP. All menus are digital with a QR code and there are no plastic cups. Everything is echo friendly and not wasteful.

The beach sand was soft, water was clear and clean and the pools were spotless. We loved the swim up bar!

The hotel is still very new and currently pretty empty. I am sure as they become more popular they will continue to invest in the property even more. All the staff wore masks 24/7.

If you're not sure, just go! You won't regret it.
Read more
Date of stay: August 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Warren B, Other at Palmaïa The House of AïA
Responded 16 Aug 2020
Hi Leord, Thank you Chris so very much for sharing your 6 night Palmaïa Family experience with us and the greater community. We are deeply pleased to hear that our unique and exceptional approach to sustainable nature tourism has touched your heart. Thank You also for recognizing our efforts to keep you and your family safe and secure with our special health oriented protocols during these difficult times. Rest assured that we will pass on your gifting praises to Baldar, Norma and our fabulous team of Nomadic guides! Palmaïa provides all you need, when you need it, helping to restore balance in your life. We look forward to receiving you again in the near future back to the tribe. W B Palmaïa -‘ The House of AïA ’
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Leeman wrote a review Jan 2021
2 contributions5 helpful votes
3.0 of 5 bubbles
First of all I ‘m not some one that writes reviews but I ‘m doing this one so I can make sure you don’t make the First

First of all I never write reviews my goal here is make sure you don’t make the same mistake and waist your money like we did .
My Girlfriend was going to write a review but they made her sign a form making sure that she wouldn’t write a bad review after gifting us with a massage due to the loud noise we experience at first night at the hotel .
We choose this hotel based on the reviews and web site photos we also assume (was a mistake ) that if we are paying $700 a night we would be getting a more exclusive experience, service , food , and thinking it all inclusive we would make it worth the money.
Guess what NOT WORTH It . This hotel is worth $200 to max $350 a night and let me explain you why.

✅I have been in other all inclusive hotels where you can find alcohol in your room ... so if you are looking to have access to liquor you are going to have to beg for it .
They make it hard so you don’t consume the “unlimited “ Bose .

✅ Food : They make the presentation of the food look amazing. The quality of the food is ridiculously cheap.
The size of the portions French style and you have to really hustle with the servers to get more food. My girlfriend asked the server how many vegetable comes with this portion? The server asked her “ Do you want me to go in the kitchen and count the vegetables for you?”
We couldn’t believe it .

✅ Room service : You call for room service and the front desk answers and takes your order by the time your order gets to the kitchen it’s backwards and incomplete so you never get what you ask for. When the food arrives it’s poor quality and cold.

We were there for 7 nights menu never changes .
This place isn’t for meat eaters .

I have to say for every rule their are exceptions : Andres the manager tried to make the best as he could .
Edward : I believe that is his name was great too .
Sergio : Was the server was amazing with us .
Norma : the massage lady was out standing .

The room was comfortable the hotel has nice pools
It is part of Sandols (very low quality) .

Bottom of line We will never go back !
Read more
Date of stay: January 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Warren B, Other at Palmaïa The House of AïA
Responded 28 Jan 2021
Hi Lee, Thank you for sharing your opinions and observations of your recent stay at Palmaïa. We appreciate your feedback As you have expressed in your review, these areas of opportunity are presently being addressed through the reorganization of our Food & Beverage Dept. We are working intensively in our training and Ambassador branding to ensure exceptional guest service moving forward. Rest assured that we will let Andres, Eduardo, Sergio & Norma of your praises. We hope your feelings change and that if you visit us again, please prior to your arrival send us an email so we can make certain your next Palmaïa stay is perfect! Regards, W B Palmaïa -‘ The House of AïA ’ webrelationsmgr@thehouseofaia.com
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jenni wrote a review Dec 2020
Sumrall, Mississippi15 contributions1 helpful vote
+1
5.0 of 5 bubbles
Where do I start? First of all I would like to say if you are worried because of Covid, don’t. They are very conscientious and are taking A LOT of measures to keep you safe. We arrived last Saturday and have enjoyed our stay very, very much. The food, while different, is wonderful. If you don’t mind stepping out of your comfort zone you will be very happy and surprised. Everything is truly made to order, always hot and fresh! The rooms are exceptionally clean as well as the rest of the resort. They check on our room twice a day! The staff are truly happy there as we have spoken to many of them. I would like to mention some staff: Edgar, Alberto, Wendy, Aram, Edgardo, Sarah, the night bartender(so sorry I think his name is Manuel), Norma-my husband loved his massage! I did also with my masseuse. On to the drinks: if you are used to a normal all-inclusive where the drinks are made from mixes well then you are in for a surprise. Everything is fresh from fresh ingredients and also with top shelf liquors. The coffee is not instant. They have different activities during the day. This is not a “party” atmosphere. Far from it, however, the relaxation you get while you are here is truly good for the soul. I have read some reviews, and yes I’m that person that reads everything before I go, I wonder what they didn’t really like. The price is a little more than some of the resorts In the area, but far less than where my husband had originally booked to go. For the service and amenities you receive then the price is really a good value. We could not stay a week in a nice condo on the beach with food and liquor in the states for much less than we paid here. The resort is in a nice safe gated community as well and there is at least 3 security guards that we see at all times. We have every intention of returning in the future. Thank you so very much for a much needed relaxing vacation Palamia!
Jason and Jennifer
Read more
Date of stay: December 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Warren B, Other at Palmaïa The House of AïA
Responded 18 Dec 2020
Hi Jason & Jennifer, Thank you so very much for sharing your relaxing Palmaïa experience with us and the greater community. We are deeply pleased to hear that our unique and exceptional approach to sustainable nature tourism, a wide variety of fresh made to order cuisine and incredible staff have touched your heart. Thank You also for recognizing our efforts to keep you safe and secure with our special health oriented protocols during these difficult times. Rest assured that we will let Edgar, Alberto, Wendy, Aram, Edgardo, Sarah, Manuel & Norma know of the love you shared! Palmaïa provides all you need, when you need it, helping to restore balance in your life. W B Palmaïa -‘ The House of AïA ’
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
3 helpful votes
Hello William! Snacks and food are included in your stay. You can have them at our Restaurants, Bar, and Room Service. We hope to see you soon at Palmaïa - The House of AïA.
Answer from travellvr2828
Chicago, Illinois40 contributions34 helpful votes
Very high end! Do you have a specific kind you'd like to know about?
Patrick M asked a question Feb 2024
Dallas, Texas9 contributions3 helpful votes
Is there a dress code for dinner?
Answer from pshah99
Johannesburg, South Africa256 contributions58 helpful votes
The main restaurant is pretty casual, the other two are indoors, with a little bit more of a fancy feel, i wore a short sleeve button down and pants/ jeans to these ones
Alex A wrote a tip Yesterday
2 contributions
5.0 of 5 bubbles
"This resort has it all for those seeking to relax, rest and replenish energy, plus it accomodates vegan/non-vegan way of eating. "
Read full review
Michelle P wrote a tip 22 May
Eureka, California39 contributions20 helpful votes
5.0 of 5 bubbles
"It gets HOT. Leave the jeans and sweaters, you won't need them from May on..."
Read full review
Brittany U wrote a tip 21 May
1 contribution
5.0 of 5 bubbles
"pack more sunscreen than you think you need! utilize your nomadic guide; esteban truly made our trip incredible."
Read full review
marymR5014ME wrote a tip 14 May
Dallas32 contributions4 helpful votes
5.0 of 5 bubbles
"Try to start early in the morning to enjoy some outdoor classes with the sound of the ocean for a fully relaxing experience."
Read full review
fiory_fer87 wrote a tip 9 May
10 contributions3 helpful votes
5.0 of 5 bubbles
"i’d say don’t hesitate to give this resort a chance! is the best invested travel money!!"
Read full review
Not the right property for you?
There are more places to choose from in the Playa del Carmen area.
PRICE RANGE
$1,559 - $2,189 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Palmaia Riviera Maya All Inclusive
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
234
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

PALMAÏA THE HOUSE OF AÏA - All-inclusive Resort Reviews & Price Comparison (Playa del Carmen, Mexico) - Tripadvisor

Frequently Asked Questions about Palmaïa The House of AïA
Which popular attractions are close to Palmaïa The House of AïA?
Nearby attractions include Playa Playacar (0.6 km), Playas Riu (1.1 km), and Riu Palace Mexico Beach (1.0 km).
What are some of the property amenities at Palmaïa The House of AïA?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Palmaïa The House of AïA?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Palmaïa The House of AïA?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Palmaïa The House of AïA?
Yes, free parking is available to guests.
What are some restaurants close to Palmaïa The House of AïA?
Conveniently located restaurants include Il Piemonte, Steakhouse, and El Bamboo.
Are there opportunities to exercise at Palmaïa The House of AïA?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Palmaïa The House of AïA have airport transportation?
Yes, Palmaïa The House of AïA offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Palmaïa The House of AïA?
Yes, dry cleaning and laundry service are offered to guests.
Does Palmaïa The House of AïA offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Palmaïa The House of AïA?
The staff speaks multiple languages, including English and Spanish.
All Playa del Carmen HotelsPlaya del Carmen Hotel DealsLast Minute Hotels in Playa del CarmenHotels near Palmaïa The House of AïA
Things to DoRestaurantsFlightsHoliday HomesTravel StoriesCruisesCar Hire