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Holiday Inn Express & Suites Playa del Carmen, an IHG hotel

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Avenida Constituyentes entre 10 y 15 nte. S/N Colonia Centro, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (244)
Room & Suite (38)
Pool & Beach (33)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express & Suites Playa del Carmen, an IHG hotel
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#9 of 316 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Travellers' Choice
Finding an ideal hotel in Playa del Carmen does not have to be difficult. Welcome to Holiday Inn Express and Suites Playa del Carmen, a nice option for travelers like you. Holiday Inn Express and Suites Playa del Carmen is a great place to stay when visiting Playa del Carmen. The rooms offer a microwave oven and mini-fridge, also getting online is possible, as free wifi is available, allowing you to rest and refresh with ease. In addition, as a valued Holiday Inn Express and Suites Playa del Carmen guest, you can enjoy a rooftop pool and free breakfast that are available on-site. Guests arriving by vehicle have access to free parking. While you’re here, be sure to check out some of the Spanish restaurants, including El Tapas & Company, El Boticario, and Restaurante Patanegra, all of which are a short distance from Holiday Inn Express and Suites Playa del Carmen. Looking to explore? Then look no further than 3D Museum of Wonders, Frida Kahlo Museum, and Gastón Charó Art Gallery Playa del Carmen, which are some popular Playa del Carmen art museums – all conveniently located a short distance from the hotel. Holiday Inn Express and Suites Playa del Carmen looks forward to welcoming you on your visit to Playa del Carmen.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Business Centre with Internet Access
Meeting rooms
Baggage storage
Secured parking
Wifi
Pool / beach towels
Rooftop pool
Outdoor pool
Breakfast buffet
Concierge
Non-smoking hotel
Sun terrace
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Walk-in shower
Interconnected rooms available
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Tile / marble floor
Kitchenette
Microwave
Minibar
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Trendy
Languages Spoken
English, Spanish

Location

Full view
99Great for walkers
Grade: 99 out of 100
354Restaurantswithin 0.5 km
62Attractionswithin 0.5 km
642Reviews22Q+A20Room tips
Traveller rating
  • 558
  • 56
  • 16
  • 6
  • 6
Time of year
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Popular mentions
Dustin-McD24 wrote a review 23 Jan
Leander, Texas6 contributions
The Holiday Inn Express in Playa del Carmen is a surprisingly good hotel. In a land of resorts, this little hotel is a budget gem. We drove in from the airport (Yes Rent a Car is good by the way) and found check in to be fairly quick. Usually two people working the front desk during the day. There is no where to really park in front while checking in, so once you get checked in be sure to immediately park. They have a small garage and a valet who gets your keys for you when you need to leave. It is very secure as someone is always there. A little tricky to get two due to all the one way streets in Playa (they give you a printed map to get you there). It is located about 5 minutes walk to the beach and a close walk to 5th Avenue. We drove to some restaurants in Playa which wasn't bad as they have street parking on the outer areas in Playa. If you just want to walk then there are tons of places down 5th Avenue. Check in was moderately fast. They have to give you the breakfast tickets and get you a room key. The breakfast was really good. Antonio and Elena work hard and do speak some English, although if you can speak some basic Spanish to them I find they will go out of their way to help you. The breakfast is good. Very Mexican as they have chilequiles every day. You have to take a number and then wait for your number to be called. The front desk doesn't mention this, but as soon as you get down, pull that number so the wait is shorter. I liked all the breakfast choices. I didn't have any complaints. The rooms are nice. We had our son with us so we got two queens and it still had a couch and a coffee table (that converted into a desk) and another desk along the wall. The TV has American channels but not a ton. The bathroom is roomy and shower has plenty of hot water. The AC works really well. They are a bit chincy with the towels but we would ask for more and always got them within 30 minutes. They give you 2 small complementary water bottles but the stores nearby sell water for very cheap. The wifi worked great all around the property. There is even a washer/dryer although with the size of the property I think they should have maybe one per floor. It is in demand at night. The bed is comfy and it comes with a fridge and microwave. I really liked the rooftop pool. It has a view of the ocean and 5th Avenue area. My son loved it. Not bad for a budget hotel. Just down the road is a COVID testing site. They close whenever they feel like it so try to get it before 5pm. The pharmacist is supposed to stay till 7pm but will shut down at 5pm if he can. Overall this is a good hotel and given that it is under $100 most of the time, it makes it an excellent choice.
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Date of stay: December 2021
Rooms
Cleanliness
Service
Room Tip: Our faced away from the street (very quiet but no real view)
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Борис Ш wrote a review 8 Jan
Seoul, South Korea6 contributions1 helpful vote
After booking I mailed the reception to help me with transfer and received the answer from Catherine De La Cruz - ' Good afternoon, we do not have that service' - no thank you, no any kind of help, let's try taxi, no any apologies - just these 5 words for here customer. This is very good description of staying in your hotel - we do not have that service! in room no glasses at all - even your toothbrush you need to put on the table, just one hand-towel for everybody, just on chair on the balcony, one gel and shampoo for 2 pax. Do you have any questions about staying in your bad hoStel??? Only one person works in the whole hotel - Ivan Fernandez - he is really good.
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Date of stay: January 2022
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Response from Eduardo López, Propietario at Holiday Inn Express & Suites Playa del Carmen, an IHG hotel
Responded 6 days ago
Thank you for sharing your comments. First I want to apologize for the bad timing or inconvenience we caused you. Your comments are not used to adjust our processes and train our staff to improve our service. We look forward to seeing you soon at your Holiday Inn Express & Suites Playa del Carmen home. To be honest, Edward Lopez General manager
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Titop wrote a review 7 Jan
1 contribution
I went to the hotel with my family and we love the hotel. Very clean, very attentive staff, at breakfast Antonio and Elena very attentive and willing to help when the language is not spoken, always with a smile on their face making your day start better
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Date of stay: January 2022
Rooms
Cleanliness
Service
Room Tip: the rooms are big and cozy, very clean, it's always clean every day. I loved the room
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johnmarvin wrote a review Dec 2021
Lincoln Park, Michigan71 contributions17 helpful votes
We stayed here for one night due to a flight issue requiring us to stay an extra night in Mexico. The hotel is clean and safe with an awesome rooftop pool. I compared it to Spirit Airlines because any and everything you may need is extra. Including the $2usd bottled water. I even noticed that washcloths were not provided in the room. Towels were but washcloths were not. If you wanted a pool towel you had to sign a form to check them out from the front desk. As for the breakfast that many rave about, I was a little confused. You are offered tortilla chips with toppings, toast, cereal, eggs and beans. There were a couple of other options but this was certainly not the "amazing breakfast" I was expecting. We would probably stay here again at the price point but now we know what to expect.
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Date of stay: December 2021
Value
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Response from IHG Service, Other at Holiday Inn Express & Suites Playa del Carmen, an IHG hotel
Responded 2 weeks ago
Hi johnmarvin, Thanks for your review and for staying with us. Ensuring our hotels are always clean, service is always friendly, and everything always works is what we aim to provide all our guests. We're glad to hear you found our hotel clean and enjoyed the rooftop pool. I've taken note of your comments about the room amenities and breakfast options and shared them with the hotel management. I trust that they will ensure a better visit upon your return. We appreciate the time you have taken to let us know about your experience. We look forward to your next visit! Sincerely, Connie D Case Manager IHGService
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Patricia K wrote a review Dec 2021
United Kingdom10 contributions16 helpful votes
I stayed here when we had to cut my holiday short and my husband was in a hospital close by. I found myself alone in a strange place and was very nervous . Every single member of staff really did everything to put me at ease and make me as comfortable as possible. Nothing was ever a trouble to anyone.Emmanuel was very helpful ringing taxis on my behalf and greeting me for breakfast.The rooms were immaculate and would highly recommend this hotel to anyone.
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Date of stay: December 2021Trip type: Travelled with family
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PRICE RANGE
US$52 - US$112 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
91
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Frequently Asked Questions about Holiday Inn Express & Suites Playa del Carmen, an IHG hotel
Which popular attractions are close to Holiday Inn Express & Suites Playa del Carmen, an IHG hotel?
Nearby attractions include Quinta Avenida (0.5 km), Playacrawl (0.4 km), and L'Ambassade (0.4 km).
What are some of the property amenities at Holiday Inn Express & Suites Playa del Carmen, an IHG hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Holiday Inn Express & Suites Playa del Carmen, an IHG hotel?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Holiday Inn Express & Suites Playa del Carmen, an IHG hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express & Suites Playa del Carmen, an IHG hotel?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Holiday Inn Express & Suites Playa del Carmen, an IHG hotel?
Conveniently located restaurants include Cassa Ceviche, Rockas Jamaican Kitchen, and Harry's Prime Steakhouse & Raw Bar.
Are there opportunities to exercise at Holiday Inn Express & Suites Playa del Carmen, an IHG hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Is Holiday Inn Express & Suites Playa del Carmen, an IHG hotel located near the city centre?
Yes, it is 0.09 km away from the centre of Playa del Carmen.
Are any cleaning services offered at Holiday Inn Express & Suites Playa del Carmen, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Express & Suites Playa del Carmen, an IHG hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Holiday Inn Express & Suites Playa del Carmen, an IHG hotel?
The staff speaks multiple languages, including English and Spanish.