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Carretera Federal Chetumal - Pto. Juarez Km. 298, Playa del Carmen 77710 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
19 people are viewing this hotel
Hotel direct offer!Blissful Escape Offer!
Expedia.com
US$710
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Free cancellation until 30/08/21
Booking.com
US$705
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Free cancellation until 30/08/21
FindHotel
US$574
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PricelineUS$705
Hotels.comUS$710
eDreamsUS$705
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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (3302)
Room & Suite (776)
Videos (4)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 10/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Banyan Tree Mayakoba
Updated 10/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 295 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
2021 Travellers' Choice Best of the Best
GreenLeaders Platinum level
Banyan Tree Mayakoba is a site of almost mythical beauty. It flawlessly blends elegance and nature, taking the Caribbean lifestyle to an unprecedented new height. A breathtaking getaway for relaxation, rejuvenation, romance and world-class dining, it is also the region's most sustainable five-star resort. With its revitalized culinary concepts, Thai-inspired therapies at the Banyan Tree Spa, 14 event-venues and the Greg Norman signature 18- hole El Camaleon golf course, home to the PGA Tour Mayakoba Classic, the resort raises the bar for premium leisure options and event planning. Perfect for private getaways, family trips and group events, the Banyan Tree Mayakoba offers 120 villas, ranging from romantic Bliss and Serenity Pool Villas to Family Residences and Ocean Front Villas. All include outdoor areas with private pools and terraces. Find a true blend of Asian hospitality with the idyllic passion of Mexico and Five-Star resort services and facilities. East meets West in every subtle detail, from the fragrance of flowers encircling your villa, to the softness of a kimono, fine linens and essential oils on your skin. Here, even world-weary guests discover the eloquence of tranquility.
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Room & Suite (776)776
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Babysitting
Valet parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Complimentary welcome drink
Outdoor dining area
Wine / champagne
Swimup bar
Poolside bar
Bicycles available
Canoeing
Golf course
Tennis court
Bicycle tours
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Desk
Coffee / tea maker
Cable / satellite TV
Bath / shower
Soundproof rooms
Bathrobes
Housekeeping
Private balcony
Room service
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
On-demand films
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
River View
Romantic
Languages Spoken
English, Spanish
Hotel links
Special Offer:Blissful Escape Offer!

Location

Full view
36Car recommended
Grade: 36 out of 100
17Restaurantswithin 1 km
0Attractionswithin 1 km
Contact
Carretera Federal Chetumal - Pto. Juarez Km. 298, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Cancun Airport42 kmSee all flights
Aerodromo de Playa Del Carmen9 kmSee all flights
See all nearby hotels
3502Reviews173Q+A100Room tips
Traveller rating
  • 3,077
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  • 13
Time of year
Traveller type
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Popular mentions
Shefali928 wrote a review 17 Jun
Plantsville, Connecticut1 contribution
My now husband and I got married here at the Banyan Tree Mayakoba this past weekend and my experience was nothing short of magical. This hotel EXCEEDED our expectation and helped us execute this multi-cultural, multi-day fusion wedding effortlessly. Our guests were welcomed warmly and treated with so much hospitality throughout their stay. There is a sense of zen and calmness that is hard to find and made the wedding festivities feel joyful and exciting. Their spa services (the rainforest experience) was so unique and their cruises around the canal are breathtaking. The staff at this hotel and throughout Mayakoba are professional and very friendly. This was the most important day of our life and the Banyan Tree will hold a special place in our hearts forever. We thank you for everything and will 10000% recommend this property to anyone looking to visit Mayakoba!
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Date of stay: June 2021
Rooms
Location
Service
Room Tip: Lagoon view or beachfront rooms
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Response from Banyan Tree Mayakoba, Propietario at Banyan Tree Mayakoba
Responded 3 days ago
Dear Shefali928, Thank you for your honest and detailed review of your recent wedding celebration; I truly appreciate the time taken to share your experiences. In It is indeed a pleasure to receive such a nice review highlighting our, facilities, services and most of all, our staff professionalism and kindness. We are dedicated and committed to ensure each of our valued guests are fully satisfied, going above and beyond all expectations. Your comments are motivating as there is nothing more satisfying that to receive the praise of our valued guests. Once again, many thanks for this great review and I hope to see you again soon for your first wedding anniversary at Banyan Tree Mayakoba. Kind Regards, Peter Hechler General Manager gm-mayakoba@banyantree.com
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ClaudiaSanchezG wrote a review Feb 2021
Mexico City, Mexico20 contributions6 helpful votes
Hotel's Favourite
It was a real pleasure to stay at Banyan Tree Mayakoba. Service is exceptional and provided with care. Accommodations are very well prepared and enjoyable. If you are planning a relaxing trip don’t miss this place.
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Date of stay: January 2021Trip type: Travelled as a couple
1 Helpful vote
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Response from Banyan Tree Mayakoba, Propietario at Banyan Tree Mayakoba
Responded 4 Feb 2021
Dear ClaudiaSanchezG, Thank you very much for your posting on Tripadvisor. It was an honor to host your holiday and it is indeed a pleasure to receive such a nice review highlighting our, facilities, services and most of all, our staff professionalism and kindness. We do our very best to ensure our guests are taken care of from the moment they arrive until the time of departure. Thank you for recommending us with all Trip Advisor followers. We look forward to welcome you soon in our Sanctuary for the Senses! Kind Regards, Peter Hechler General Manager gm-mayakoba@banyantree.com
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Peter D wrote a review 16 Jun
Holly Springs, North Carolina2 contributions
Just returning from a couple of days and a very relaxing stay at this excellent property. If you are a fan of nature, quiet, calm bike rides and solid restaurants, this is your place. Special call out to Jose Manuel at the beach club who really went out of his way to make my family feel special and pampered! He deserves some kudos for his hospitality! While we really enjoyed a nice dinner at Saffron, Cello was the stand-out for us! We had a wonderful meal there with the catch of the day (sea bass) winning the show! But all of our meals were excellent. We almost didn't go there because I'm pretty picky when it comes to Italian food. Well done Cello! We stayed in a 3 bedroom unit and the family really enjoyed the private pool. The setting of the property is really very lovely and calm.
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Date of stay: June 2021
Value
Cleanliness
Service
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Response from Banyan Tree Mayakoba, Propietario at Banyan Tree Mayakoba
Responded 3 days ago
Dear peterdD7932QF, Thank you for your honest and detailed review of your recent stay; I truly appreciate the time taken to share your experiences. In It is indeed a pleasure to receive such a nice review highlighting our, facilities, services and most of all, our staff professionalism and kindness. We are dedicated and committed to ensure each of our valued guests are fully satisfied, going above and beyond all expectations. Your comments are motivating as there is nothing more satisfying that to receive the praise of our valued guests. Thank you for recommending us with all Trip Advisor followers. We look forward to welcome you soon in our Sanctuary for the Senses! Kind Regards, Peter Hechler General Manager gm-mayakoba@banyantree.com
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MTorre wrote a review 14 Jun
Mexico City, Mexico2826 contributions418 helpful votes
This hotel has a privileged location with amazing views. All rooms have an infinity pool and are fully equipped. Service is friendly and accommodating. Some things to consider before booking: bugs are everywhere, same as some local wildlife. Food is overpriced, specially room service. Also, some parts of the hotel need maintenance.
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Date of stay: June 2021Trip type: Travelled as a couple
Room Tip: Bring bug repellent
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Response from Banyan Tree Mayakoba, Propietario at Banyan Tree Mayakoba
Responded 6 days ago
Dear MTorre, First of all, receive a cordial greeting thanking you for choosing our sanctuary for the senses for your stay in Banyan Tree Mayakoba. Thank you for your honest and detailed review of your recent stay; I truly appreciate the time taken to share your experiences, for us it is very important to always receive comments that will help us improve our service and the experience of our guests. We look forward to welcoming you back to Banyan Tree Mayakoba in the near future. Kind regards,
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Ari Bialikamien wrote a review 13 Jun
6 contributions3 helpful votes
Where to start.... from the moment they greet you at the airport you feel you are taking care of. The ride takes about 45 min but the car is very comfortable and they provide amenities like water so you can relax. When you arrive to the hotel you are greeted by the most friendly staff, they smile and escort you to the Lobby area, immediately they greet you with a green juice and a little snack (delicious by the way) The hotel is immaculate clean and well balance between Mayan and Asian decor. They take you to your villa in golf cart and the ride is breathtaking the nature the lakes.... I stayed in a brand new beach villa and honestly it was spacius, well decorated, plunge pool overlooking the ocean outdoor private jacuzzi, top of the art technology extremely comfortable bed in my opinion much better than the villas you can find in Hawaii and/or Maldives... The food was outstanding breakfast offerings were interesting and delicious many local dishes and also all time favourites, the italian restaurant delicious as well and Saffron to die for (I lived in Thailand.. and the food was just incredible) spent the day at the beach club and is the place to be..... In general one of the best experiences I ever had..... Please visit the SPA they will impress you.
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Date of stay: June 2021
Value
Rooms
Service
Room Tip: Beach Villas
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1 Helpful vote
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Response from Banyan Tree Mayakoba, Propietario at Banyan Tree Mayakoba
Responded 6 days ago
Dear DirectorofFB, Thank you for your honest and detailed review of your recent stay; I truly appreciate the time taken to share your experiences. In It is indeed a pleasure to receive such a nice review highlighting our, facilities, services and most of all, our staff professionalism and kindness. We are dedicated and committed to ensure each of our valued guests are fully satisfied, going above and beyond all expectations. Your comments are motivating as there is nothing more satisfying that to receive the praise of our valued guests. Once again, many thanks for this great review and I hope to see you again soon at Banyan Tree Mayakoba. Kind Regards, Peter Hechler General Manager gm-mayakoba@banyantree.com
Read more
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PRICE RANGE
US$514 - US$1,466 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
banyan tree mayakoba hotel playa del carmen
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
161
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Frequently Asked Questions about Banyan Tree Mayakoba
What are some of the property amenities at Banyan Tree Mayakoba?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Banyan Tree Mayakoba?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Banyan Tree Mayakoba?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Banyan Tree Mayakoba?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Banyan Tree Mayakoba?
Conveniently located restaurants include El Puerto, Saffron, and Piaf Restaurant.
Are there opportunities to exercise at Banyan Tree Mayakoba?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Banyan Tree Mayakoba have an airport shuttle?
Yes, Banyan Tree Mayakoba offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Banyan Tree Mayakoba?
Yes, dry cleaning and laundry service are offered to guests.
Does Banyan Tree Mayakoba offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Banyan Tree Mayakoba?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Banyan Tree Mayakoba?
Many travellers enjoy visiting Zona Arqueológica Playa del Carmen (8.8 km).