We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hyatt Zilara Cancun

Traveller (6331)
360
Panoramas (26)
Video
Overview
Visit hotel website
E-mail hotel
Blvd. Kukulcan Km 11.5 Zona Hotelera, Cancun 77500 Mexico See on map
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.5 Star accommodation
Additional information
Visit hotel website
Offers from Hyatt Zilara Cancun
Special Offer:Save Up to 55% + $200 RC
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Rooms
27 Jan28 Jan
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 11 partner sites to see rooms from US$514.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Cancun hotels with availability
{"BOOKING_FEATURES": ["META_ABSOLUTE_PRICING","IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","SHOW_DISCLAIMER_ASTERISK","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "8d178d1e00a2469bb4527ffc29d5c6af", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":642781,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[78341353],"additionalContentIds":[],"pollCount":0,"checkin":{"day":27,"month":1,"year":2019},"checkout":{"day":28,"month":1,"year":2019},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":514,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"8d178d1e00a2469bb4527ffc29d5c6af","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":1329,"lowestMetaPrice":514,"additionalPartner":false,"highestMetaPriceDisplay":1329,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":null,"highestMetaPrice":1329,"lowestMetaPrice":514,"highestMetaPriceDisplay":1329,"hotelName":"Hyatt Zilara Cancun","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjhkMTc4ZDFlMDBhMjQ2OWJiNDUyN2ZmYzI5ZDVjNmFmIiwiQUlLIjoiMTVhODFkYjYzYTNjNDg2MGFjMGFkYjEwMjk0MTgyMWMifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "27/01/2019", "checkOut": "28/01/2019", "lowestPrice": "US$514", "hasDates": true, "hacComplete": true, "contentIdMappings": {"78341353":"PricelineIB"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": false, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
Reviews (7,229)
Filter reviews
6,034 results
Traveller rating
4,684
888
287
95
80
Traveller type
Time of year
LanguageEnglish
More languages
4,684
888
287
95
80
Show reviews that mention
All reviews maria marie chef's plate spice restaurant swim up suite hour lounge asiana restaurant foam party lobby bar beach cabana our honeymoon ocean front turn down service presidential suite all inclusive resort hotel is beautiful couples massage nightly entertainment
FilterEnglish
Updating list...
1 - 5 of 6,034 reviews
Reviewed yesterday

It is impossible to mention how happy we were to have the expereince at Hyatt Zilara Cancun. Everything was wonderful and the staff was fantastic. We felt welcome and comfortable the entire stay and the food was great !More

Review collected in partnership with Hyatt Hotels
Date of stay: January 2019
Thank Camper30933281816
Response from 123alfonsoj, Director General at Hyatt Zilara CancunResponded today

Dear Camper30933281816, It has been a pleasure to have the chance to welcome you to stay with us at Hyatt Zilara Cancun, to enjoy of your valuable vacation time. We are delighted to come to know by your enthusiastic comments, that you had such a...More

Hotel's Favourite
Reviewed 23 August 2018 via mobile

We had such a great trip last year, that we returned again this year. Another fabulous vacation! The employees of this property will bend over backwards for you. If there is something you are not happy about...ask for a manager. They will make it right....More

Date of stay: August 2018
8  Thank DeeCarduner
Response from Alfonso J, Director General at Hyatt Zilara CancunResponded 24 August 2018

Dear DeeCarduner, Thank you very much for deciding to return with your whole family, to enjoy of your well deserved vacation time, with us at Hyatt Zilara Cancun. We absolutely love your candid review about your two years experiences coming to stay with us. We...More

Reviewed yesterday via mobile

My wife and I had an amazing stay here! The resort is beautiful and well kept and of course the weather and beaches in Jamaica are amazing! One of the staff members, Toni-Ann, was so overwhelmingly friendly and accommodating to us every day when we...More

Date of stay: January 2019
Thank Dan F
Reviewed yesterday

Wonderful experience again.......seeing some of the old staff and meeting new ones.....Excellent time as always!!!! Pool parties were great fun.....Pelacanos always a wonderful experience. Can't wait to go back !!More

Date of stay: June 2018
Thank Gary S
Response from 123alfonsoj, Director General at Hyatt Zilara CancunResponded today

Dear Gary, Thank you very much for your return visit, it has been a pleasure to have the chance to welcome you back and pamper you again with our Service from the Heart. We are glad to know that you had the chance to experience...More

Reviewed 2 days ago

This property was so beautiful, and on an idyllic part of the beach in a private setting. More importantly, we cannot say enough great things about the kind staff. They were super attentive and seemed genuinely happy whenever they said hello. The rooms are (swim-up...More

Date of stay: January 2019
Thank sneezeball1
Response from 123alfonsoj, Director General at Hyatt Zilara CancunResponded yesterday

Dear sneezeball1, Thank you very much for taking the time to share with us, the comments of your fantastic stay at our hotel Hyatt Zilara Cancun. It has been a pleasure to have you with us and pamper you with our Service from the Heart....More

View more reviews
About
Description
Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 18). Prominently located on the widest stretch of beach in the heart of Cancun's Hotel Zone, Hyatt Zilara Cancun is an More adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa- Cancun's only ocean view spa - wine and spirits tastings, enhanced pool and beach butler service and more. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Room Service
Fitness Centre with Gym / Workout Room
Pool
Beachfront
Restaurant
Free Parking
Spa
Free High Speed Internet (WiFi)
Bar/Lounge
Breakfast included
Adult pool
Air Conditioning
Airport Transportation
Banquet Room
Breakfast Available
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Outdoor pool
Refrigerator in room
Wheelchair Access
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Travellers' Choice2018 Winner
Certificate of Excellence
Hotel Style
Romantic
,
Luxury
,
Top resorts Hotels
,
Spa
,
On the Beach
,
Business
Room types
Non-Smoking Rooms, Suites, Accessible rooms
Hotel class
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Travellers' Choice2018 Winner
Certificate of Excellence
Contact Information
Hotel Style
Romantic
,
Luxury
,
Top resorts Hotels
,
Spa
,
On the Beach
,
Business
Room types
Non-Smoking Rooms, Suites, Accessible rooms
Number of rooms
307
Price range
US$395 - US$1,105 (Based on Average Rates for a Standard Room)
Formerly known as
The Royal
Also Known As
The Royal In Cancun Hotel Cancun
,
The Royal Hotel Cancun
,
Royal Hotel Cancun
,
Royal Cancun Resort
Location
Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Hotel class
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Travellers' Choice2018 Winner
Certificate of Excellence
Contact Information
Hotel Style
Romantic
,
Luxury
,
Top resorts Hotels
,
Spa
,
On the Beach
,
Business
Room types
Non-Smoking Rooms, Suites, Accessible rooms
Number of rooms
307
Price range
US$395 - US$1,105 (Based on Average Rates for a Standard Room)
Formerly known as
The Royal
Also Known As
The Royal In Cancun Hotel Cancun
,
The Royal Hotel Cancun
,
Royal Hotel Cancun
,
Royal Cancun Resort
Location
Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Photos
Traveller (6,331)
Room & Suite (1,365)
Pool & Beach (952)
Dining (636)
Amenities (93)
Family and Play Areas (41)
Business Centre & Event Rooms (19)
Nearby
Nearby HotelsSee all 190 nearby hotels
Panama Jack Resorts Cancun
9,518 reviews
.20 km away
Suites Brisas Beach Resort
77 reviews
.25 km away
Flamingo Cancun Resort
3,379 reviews
.31 km away
Club Med Cancun
7,734 reviews
.35 km away
Nearby RestaurantsSee all 1,217 nearby restaurants
Restaurante Chianti
616 reviews
.64 km away
Limoncello
2,403 reviews
.23 km away
Bubba Gump Shrimp Co.
4,347 reviews
.17 km away
Lorenzillo's
4,641 reviews
.18 km away
Nearby AttractionsSee all 867 nearby attractions
Playa Caracol
412 reviews
.24 km away
Forum Beach Cancun
294 reviews
.24 km away
Ciclopista
31 reviews
.24 km away
Flamingo Mall
57 reviews
.29 km away
Questions & Answers
Ask a question
Jinjoo K
16 January 2019|
Answer
Response from 123alfonsoj | Property representative |
Dear Jinjoo, This reservations are made at your check in, as we do not take it prior arrival, so you are in perfect timing. Best Regards.
0
Votes
Google Translation
PacmanWisconsin
15 January 2019|
Answer
Response from 123alfonsoj | Property representative |
Dear PacmanWisconsin, Thank you for contacting us with your questions. We do not use towel cards, you can go and get towels in a hut at the pool. The restaurants do not require reservations, just if you have access to the... More
0
Votes
Google Translation
Room Tips
"Upgrading on site can be quite affordable"
debbiesS4451ON
4 days ago
Read review
"Top floor (8) ocean views are beautiful, corner rooms have a wrap around balcony!"
julielsmithaz
5 days ago
Read review
"I particularly like the rooms with a hammock."
jay1219
1 week ago
Read review
"All rooms face the ocean"
JPonte5
1 week ago
Read review
Show More 
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing