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Hyatt Zilara Cancun

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Traveller (6202)
Room & Suite (1349)
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Overview
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Blvd. Kukulcan Km 11.5 Zona Hotelera, Cancun 77500 Mexico See on map
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.5 Star accommodation
Additional information
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Offers from Hyatt Zilara Cancun
Special Offer:Save Up to 50% + $200 RC
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Reviews (7,076)
Filter reviews
5,912 results
Traveller rating
4,602
867
276
89
78
Traveller type
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LanguageEnglish
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4,602
867
276
89
78
Show reviews that mention
All reviews maria marie chef's plate spice restaurant swim up suite hour lounge asiana restaurant romance concierge foam party lobby bar beach cabana hammock on the balcony our honeymoon corner suite ocean front turn down service presidential suite all inclusive resort
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1 - 5 of 5,912 reviews
Reviewed yesterday

Staff were excellent. food was above average.need better entertinment in the evenings. poolside music was weak. better drapes in the rooms to help keep light out in the mornings. foam party was a blast!

Review collected in partnership with Hyatt Hotels
Thank Voyager44410806416
Hotel's Favourite
Reviewed 23 August 2018 via mobile

We had such a great trip last year, that we returned again this year. Another fabulous vacation! The employees of this property will bend over backwards for you. If there is something you are not happy about...ask for a manager. They will make it right....More

8  Thank DeeCarduner
Response from Alfonso J, Director General at Hyatt Zilara CancunResponded 24 August 2018

Dear DeeCarduner, Thank you very much for deciding to return with your whole family, to enjoy of your well deserved vacation time, with us at Hyatt Zilara Cancun. We absolutely love your candid review about your two years experiences coming to stay with us. We...More

Reviewed 2 days ago

There is much to like about this hotel. The beach is fantastic and the staff is largely very friendly and helpful. The food was good (though portions are small at all but the buffet). The staff at the pool comes around often to take drink...More

1  Thank piksla
Reviewed 4 days ago

We had a great time in hyatt zilara. Staff and mny members of zilara were very kind and friendly. I went spice restaurant and had a great lunch and dinner. At spice , Jair Loeza and his friend Domingoez were very kind and their service...More

2  Thank judith_kim
Response from Alfonso J, Director General at Hyatt Zilara CancunResponded 2 days ago

Dear judith_kim, It has been a pleasure to have you with us at Hyatt Zilara Cancun, to enjoy of your valuable vacation time. We appreciate your fantastic review about your pleasant experience while staying with us, as you were able to fully enjoy from the...More

Reviewed 4 days ago

We stayed in Room #533 facing the Beach. Beautiful sunrises! We had a hot tub in our room, service was great, beautiful beach. Couldn't ask for more, except maybe the 1st floor rooms 130's, they had walkout swimming pools.More

Thank Bing1974
Response from Alfonso J, Director General at Hyatt Zilara CancunResponded 2 days ago

Dear Bing1974, Thank you for choosing to stay with us at Hyatt Zilara Cancun, to enjoy from your valuable vacation time. We appreciate your time to share your experience trough Trip Advisor. It is a pleasure to know that you had a fantastic time, enjoying...More

View more reviews
About
Description
Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 18). Prominently located on the widest stretch of beach in the heart of Cancun's Hotel Zone, Hyatt Zilara Cancun is an More adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa- Cancun's only ocean view spa - wine and spirits tastings, enhanced pool and beach butler service and more. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Room Service
Fitness Centre with Gym / Workout Room
Pool
Beachfront
Restaurant
Free Parking
Spa
Free High Speed Internet (WiFi)
Bar/Lounge
Breakfast included
Adult pool
Air Conditioning
Airport Transportation
Banquet Room
Breakfast Available
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Outdoor pool
Refrigerator in room
Wheelchair Access
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Travellers' Choice2018 Winner
Certificate of Excellence
Hotel Style
Romantic
,
Luxury
,
Top resorts Hotels
,
On the Beach
,
Spa
,
Business
Room types
Non-Smoking Rooms, Suites, Accessible rooms
Hotel class
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Travellers' Choice2018 Winner
Certificate of Excellence
Contact Information
Hotel Style
Romantic
,
Luxury
,
Top resorts Hotels
,
On the Beach
,
Spa
,
Business
Room types
Non-Smoking Rooms, Suites, Accessible rooms
Number of rooms
307
Price range
US$374 - US$898 (Based on Average Rates for a Standard Room)
Formerly known as
The Royal
Also Known As
The Royal In Cancun Hotel Cancun
,
The Royal Hotel Cancun
,
Royal Hotel Cancun
,
Royal Cancun Resort
Location
Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Hotel class
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Travellers' Choice2018 Winner
Certificate of Excellence
Contact Information
Hotel Style
Romantic
,
Luxury
,
Top resorts Hotels
,
On the Beach
,
Spa
,
Business
Room types
Non-Smoking Rooms, Suites, Accessible rooms
Number of rooms
307
Price range
US$374 - US$898 (Based on Average Rates for a Standard Room)
Formerly known as
The Royal
Also Known As
The Royal In Cancun Hotel Cancun
,
The Royal Hotel Cancun
,
Royal Hotel Cancun
,
Royal Cancun Resort
Location
Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Photos
Traveller (6,202)
Room & Suite (1,349)
Pool & Beach (938)
Dining (633)
Amenities (93)
Family and Play Areas (41)
Business Centre & Event Rooms (17)
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Questions & Answers
Ask a question
eliag790
30 October 2018|
Answer
Response from 590alfonsoj | Property representative |
Dear Elia, Unfortunately no, as per the timings that the bars are allowed to be open, we can only have the Lobby bar working until 11pm. Best Regards.
0
Votes
Google Translation
lemurgirl8
24 October 2018|
AnswerShow all 2 answers
Response from 590alfonsoj | Property representative |
Dear lemurgirl8, We do offer a large variety of gluten free options, including breads and desserts. We have house wine, which is included on your package and we also have a carte for other wines for purchase in case that... More
0
Votes
Google Translation
Greg H
24 October 2018|
Answer
Response from 590alfonsoj | Property representative |
Dear Greg, If all goes good with the schedule, it should be done by the second half of December. Best Regards.
0
Votes
Google Translation
Room Tips
"All rooms have an ocean view, and one side of the pool has music playing all day the other side is quiet."
Lzlabs
6 days ago
Read review
"All rooms are oceanfront"
Spencev118
6 days ago
Read review
"Any room over the 3 floor offers a great ocean view"
tom8931p
1 week ago
Read review
"Sea View anything above floor 5"
NatW2989
1 week ago
Read review
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