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Live Aqua Beach Resort Cancun

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About

#2 of 44 all-inclusives in Cancun
Location
Cleanliness
Service
Value
2023 Travellers' Choice Best of the Best
GreenLeaders Gold level
Live Aqua Cancun, a welcoming place, where being is the first part of feeling. Your senses work together. It's a prism of colors, eclectic rhythms, and seductive details. Enjoy the fusion of idyllic days and energizing nights. It is a monument to your arrival to this Cancun Spa Resort. This sophisticated beachfront resort lies along white sand beaches, across the street from La Isla Shopping Mall and walking distance from some of the best restaurants and shopping malls in the city. Exotic drinks, barefoot luxury and activities overlooking the resort's 8 infinity pools are just part of the exquisite details within our All Inclusive concept. Music worships you at every step, with changes in rhythms that match the emotions you feel and the space around you. The sound is never the same, but always relaxing, exciting and harmonic. Arriving, leaving, just belonging makes you sigh with peace. The Aqua aroma seeps into every nook and cranny up to the sky, down to the sea. Return to yourself.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Aerobics
Car hire
Parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Snack bar
Special diet menus
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Nightclub / DJ
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Neck massage
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Private beach
Additional bathroom
Coffee / tea maker
Flatscreen TV
Bath / shower
Bathrobes
Desk
Housekeeping
Private balcony
Room service
Safe
VIP room facilities
Bottled water
Iron
Laptop safe
Wake-up service / alarm clock
Minibar
Hair dryer
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Green
Romantic
Languages Spoken
English, Spanish

Location

Boulevard Kukulcan Hotel Zone km 12.5, Cancun 77500 Mexico
Name/address in local language
Live Aqua Beach Resort Cancun
16,469Reviews1,753Q+A100Room tips

Reviews
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theduke1980 wrote a review Yesterday
Little Rock, Arkansas24 contributions8 helpful votes
This was our second trip to Live Aqua and it has been great both times. The people are very nice and go above and beyond to make sure you are taken care of. The food is the best we've had at an all inclusive resort. Even the room service food was good (pro tip, get the creme brulee). Another tip, get a cabana and foot massage, well worth it. Our butlers Isaias and Stephany were fantastic, any issues we had they took care of right away. Guillermo at the Aqua Club is the man - makes great drinks and is an even better person. I highly recommend this place.
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Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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SeeSea99 wrote a review Feb 2024
Halifax, Canada8530 contributions676 helpful votes
+1
Hotel's Favourite
We had another fantastic trip to Live Aqua later in December. The magical Christmas touches are everywhere. The weather was perfect with no rain and very pleasant temperatures. It is the perfect time of the year to visit this beautiful luxury resort. A few of the things we loved: Greenery: This resort has lots of tropical greenery which is not common right in Cancun. It really makes it feel extra special. There are flowers, palm trees and so much more. Location: It is close to the airport and few minutes walk to great shopping. Beach: the beach at Live Aqua is definitely the nicest stretch of beach. It is very long and never feels crowded. There are some lovely hammocks which were in use quite a bit on this trip. The beach bar is another plus. They have added even more cabanas on the beach. They work very hard to keep their beach healthy and happy. They have achieved Blue Flag Certification! Pools: The pools are lovely and practically on the beach. No long walks from the pools to the beach. Most of the long stretch of pools are quiet and relaxing. The swim up pool to the far left (if looking at the beach) is separate from the more relaxing pools. They play louder music and it is more lively. There is some music at the other pools which is more relaxing. Signs indicate no personal speakers around the pools though of course you can listen with your ear buds etc. The infinity pool is breathtaking and a wonderful place to cool off while watching that gorgeous ocean. Cabanas: We love that this resort has cabanas and lots of them. Cabanas (roof) are for rent or come with a suite ( Viento, Tierra, Aqua, Fuego or presidential). The bali beds ( no roof are for anyone with no fee. The only exception are the row of bali beds along the long pool which are for rent or with a suite. They have added more cabanas which is great for those really wanting more sun protection and extra comfort. We love that there are so many areas to choose from …on the beach, to mid way and around all of the pools. Food can be served at the cabanas mid way and around the pools. Drinks are served in all areas. Food is not permitted on the beach for environmental reasons. They have a Blue Flag Certification! Dining… We really enjoyed the breakfast at Azur. The buffet at Siete is fantastic as well and it is nice to have the Azur location for a la carte. We also love the small breakfast buffet at the Aqua Club. It has the most beautiful views and has everything we need. We just can’t eat a huge breakfast, lunch and dinner!! We didn’t do room service breakfast on this trip but we will on the next one!! It is always incredible. There are so many wonderful lunch options at this resort. We love Varenna for lunch ( and dinner). I feel like many people miss this spot for lunch. The grill and the hamburger/hot dog cart are great as is the pool menu. Both Azur and Seacorner are practically on the beach and the food is excellent! They also serve paella a few times a week. We never have room for a crepe it seems but the cart is out by the entrance door near Aka Bar around 4. There is also a sushi bar that opens at 5. There are some things to eat at the Starbucks café and all is included. I always check the other side of the entertainment sheet when looking for the hours for restaurants and bars. Sometimes one may be closed for a night so for those planners like me, it helps to check which are closed on a night. They sometimes have a Mexican Fiesta with a huge buffet by the pool weather permitting. Also the same happens for circus night. Things do change each week so checking the schedule is a must. We tried the new menu at Siete this trip and it was really good. Badal the manager there is so wonderful and helped explain the menu. They have a salad bar, soup etc to start and you order the main course. There are desserts at the buffet as well. We had a fabulous meal at Mb and it was so very nice to have Chef Wilian back!! He always does an incredible job! We enjoyed Varenna for two of our meals and highly recommend it. They have a new chef and the food is fantastic. Hidden Garden is always a beautiful spot for dinner and we enjoyed every single bite! We missed Azur for dinner this trip. We had room service twice! There is also an outdoor taco spot in the evenings where the BBQ is located. No reservations are required for dinner. If you have a butler ( Aqua Club as well as with a suite) you are able to have them make reservations. That is a great perk for those not wanting to wait to get in. If you go early there is usually no wait but if you go at peak times you may. We always try to go to MB mid week when it is less busy. Many people come for a short stay on the weekends. Entertainment: There are many things going on every day. The key is to make sure you have the entertainment sheet (comes out each Monday) so that you don’t miss anything if you like to keep busy. There is everything from yoga, bingo, several live music sessions, water aerobics, beach volleyball, bracelet making, casino, Mexican Fiesta, circus, DJ, karaoke, music trivia and much more. Be sure to check out the locations of each activity. Things can change each week. They are always trying new things!! When I read reviews that there isn’t any entertainment and I wonder where people are staying haha. There are things happening all day and evening. It is not a huge party resort but there are so many things happening. They aren’t constantly yelling over microphones so you do need to go to the activities. The evening events are in different spots so you do need to check your schedule for locations. There is a bar on the pool level as well as one on the lobby level. A few things happen outside in the evening so check locations. Aqua Club: We had Aqua Club access so we were able to check in and check out here. The staff are so helpful. Daniel we have known for years now and he takes such wonderful care of us! We often have a light breakfast here. It is very quiet and the views are incredible. It is a great place to catch the sunset and to have a wonderful drink prepared by Guillermo. If you have Aqua Club access you will also have butlers. They communicate through What’s App. You are able to book dinner reservations, request some favorites in your fridge etc. They will do anything possible to make your stay the best it can be. Staff: The staff really make this resort special. They are friendly, kind and work incredibly hard. It amazes me at how many staff have stayed at this resort. Having traveled to many other resorts through the years we know that staff move often. We are always impressed at how many remain here and several staff that have left on a positive note, have returned. Cheers to all of the staff at Live Aqua and here are a few mentioned below! Huge shout out to Alfredo, Eliud, Deivid M, Ashley, Graciel and his team, Jonathan C, Luis, Monserrat It was great to meet Sebastian who is assisting Ashley! He fits in perfectly. Aqua Club: Daniel and Guillermo we always love to see. Our concierge Neil and Sebastian were both excellent! Café…Carlos so busy and always so pleasant Towel hut…thank you Flavio for all of your kind assistance and your organizational skills. Great to see you Alexandra. Thank you to all of the staff working at the towel hut and those working sooooo hard making up cabanas….some on this trip were Hector, Edouard, Miguel! Foot massages are the absolute best. Thank you to the two wonderful gals!! Butlers…Sakny, Rodrigo…. These two did a fabulous job! They really are on top of things and we appreciate everything they did each day for us! They were able to make dinner reservations, add our favourites to our fridge, answer any questions etc. Sakny was able to get our clock fixed. Rodrigo was on top of getting our favourite beverages and snacks in our room. If you have never been to Live Aqua before, your butler with show you around your room and explain all about the resort. They will send you updated entertainment info and restaurant info as well. Pool/beach servers… Cesar took fantastic care of us the entire week!! We have known him since we first visited LA. We loved chatting with David Gomez, Aminael, Ale, Marysol, John, Jonny, Roosevelt and many others Bartenders…so many that took care of us…extra thanks to Manual, Florintino, Eli, Crescencio Restaurant: Badal, Susana, Adrian, Efrain, Roy, Cesar, Marcelo, Jovany, Eduardo, Adrian, Helvert, Oscar Chefs ….Wilian and Antonia welcome home!! So wonderful to see you again! Also Damri was the hostess at Verenna during our trip. She is such a sweetheart! Thank you to those taking care of our room. It was spotless! I know there are many many other fabulous staff. Thank you to you all!! See you soon!
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: The sheet you receive has one side for entertainment and the other side restaurant/bar hours and...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
9 Helpful votes
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Response from Alfredo Santamaría, Director General at Live Aqua Beach Resort Cancun
Responded 15 Feb 2024
Thank you for speaking so highly of our service and the quality of experience we offer to our guests. We are completely honored to receive such a positive feedback and read that your expectations were exceeded in every way. We really appreciate your incredible comments to all the staff involved! Thank you so much for your kind words and recommendations for future travelers, we are looking forward to the opportunity to welcoming you back soon. Sincerely, Alfredo Santamaría General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Suzanne C wrote a review Yesterday
1 contribution
Live Aqua is the resort of your dreams. We went twice and will be back for so many reasons : service is a 5* .Stephany and Isaias , the majordome team, took care of us in the most professional way. Their kindness and dedication were beyond expectations. We are so grateful for their service.Communication between them and us was easy . Thank you 🙏🏻
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Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Christy D wrote a review Yesterday
5 contributions4 helpful votes
+1
This was our 7th visit to Live Aqua (our home away from home). When you think it can’t get any better, Live Aqua surprises you in every way. Thank you for the wonderful welcome Alfredo Santamaria. From the top notch service, sensational food, to the immaculate property with spectacular views. ALL the staff at Live Aqua are incredible. Our butlers, Stephany and Isaias were AMAZING! They were there for all of our needs & requests. They make a fabulous team! Our pool/cabana servers were the best! David Gomez and Maria Uitzil took EXCELLENT care of us. Shout out to the pool hut team! They made sure our cabana was perfect every day. The foot massages are to die for. Food…incredible at all of the restaurants. Chef Benedict at Hidden Garden made us a special meal and it was delicious. Our meals at MB were outstanding. Thank you Cesar and Ernesto for your excellent service. We had another incredible meal at Varenna with attentive Anatolio as our server. Daniel and Guillermo at the Aqua Club are the BEST! We find the private, upscale club to be an intimate place to grab drinks and snacks. Thank you Live Aqua for a sensational 7th visit. It was unforgettable! We look forward to seeing you for our 8th visit!
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Date of stay: April 2024Trip type: Travelled as a couple
Room Tip: Don’t hesitate…just book Live Aqua and you will become an Aqua lover ❤️
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Helen T wrote a review Yesterday
2 contributions
This was my first time at this resort, but I can see why people repeatedly come back here. The location was beautiful, the food was great, the resort was very clean, and all the staff are very kind and hospitable. I really enjoyed the activities led by Ricky and Miguel - time at the pool was super fun and full of laughter! Ricky is hilarious, engaging and full of energy. Hanging with the dynamic duo for dance lessons, water aerobics, trivia bingo, etc was truly the best part of my day! Mucho gracias, LA!
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Date of stay: April 2024
Value
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Location
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Service
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Trip type: Travelled with family
Room Tip: The pool gets crowded, so snag a spot early.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Lex M wrote a review Yesterday
Levittown, New York1 contribution
This is my third time writing this opinion. This website wasted a good deal of my time. If you are wondering why your staff isn't getting any reviews, I would consider the functionality of this website. It was easier getting through customs then it is to acknowledge any of your excellent live aqua employees. If I were you I would advise Trip advisor to review their process. Seriously, find a different way of obtaining feedback from your customers.
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Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Olivia B wrote a review 20 Apr
3 contributions
+1
The resort as a whole is beautiful! We got offered to upgrade rooms upon check in and Sebastian helped us with that process. He was very attentive and made sure we understood everything. We originally were going to have a garden room but upgraded to the aqua suite. The views from the suite and the pool are absolutely breathtaking. We had Alex Mayordomo as our butler and he was amazing. He set up reservations for us for the pool cabanas and for dinner each day. One night we ate outside of the resort and he even set up the reservation for that! He checked on us each day at the pool to make sure everything was going good or to see if we needed anything. He always made sure our room was stocked with water and snacks too. Having a butler is just one of the many benefits you get with the aqua suite as you are an “aqua member” then. You also get a pool or beach cabana each day as well as a 20 minute foot massage. Oh man, are we going to miss those massages! Make sure to tell the cabana boys if you are celebrating anything and they will make sure to do something for you . You also get a couples massage and resort credit for being an aqua member. We found that the upgraded benefits were well worth it. One thing we really liked about the resort was the location and how close it was to shopping for souvenirs. You can simply walk across the street or jump the bus to the flea market in the hotel zone. It was super quick and easy. As far as food goes, our favorite place by far was MB. the filet mignon was so tasty. Also the poolside tacos and ribs were delicious. We enjoyed eating breakfast at Azur, as we found it more fresh than the buffet as Siete. The drinks were pretty good, but definitely bring a tumbler. All the staff at Live Aqua were very friendly, and the entertainment staff are so much fun! Ricky Ricardo, Miquel, Alfredo, and Taylor all have the dance moves and love what they do. Whether it’s water aerobics, bingo, or tequila tasting, they have you covered! We will say that we felt like the youngest ones at the resort (27 and 30) for most of the week. If you are looking for a very relaxing time and to go to bed at a decent time, then this is the resort for you. There is an activity sheet you can get for the week, but when we checked out evening events (such as the dj) it was pretty dead. We weren’t sure if it was that way because it was during the middle of the week or like that all the time. You could go down the strip to Coco Bongo or nightclubs, but if you are looking for nightlife at the resort, you should consider somewhere else. Overall, we had a great time and made some amazing memories!
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Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Becky M wrote a review 20 Apr
1 contribution
We loved Jesus. He did the best job of taking care of us. He brought us a dessert tray that was amazing. We licked the plate! We will request him for our waiter at each meal. The food was excell
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Date of stay: April 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Kdizzy15 wrote a review 19 Apr
3 contributions
All the staff provided exceptional service, I have zero complaints about any of them. The entertainment staff had things going on throughout the day and bingo was probably our favorite. Nightlife is below average, would have loved to heard more of a mix of music. This is more of a relaxing resort. We had a suite that included a butler. Alex M was our butler and he was the best!!! He helped us arrange our reservations for dinner and some other requests. He was quick at responding to our requests. He booked a reservation for our group for a dinner at an outside restaurant at our request (side note this was a restaurant we paid for out of pocket) We got one of the best tables in the restaurant to watch the sunset. The experience we received at the restaurant was top notch and over the top. We had a daily cabana that included a foot massage and it was excellent. The spa facilities is only okay, not that great for a 5 star resort in my optinion. The couples massage & facial service was great though. The food is probably the biggest downfall of the resort, I expected a little better. Many items on the buffet seemed old and stale. Azur was our favorite breakfast spot, but just a little slower on the service (this is no fault to the servers who were working in there, we only saw 1 server for the whole restaurant in the mornings), but we happily sat and patiently waited as we liked the food a lot better than the buffet. Poolside snacks don’t start until around 12-12:30 which really isn’t great because I would be starving and there wasn’t really any food or good snacks around to get after breakfast. We had some great street tacos in the evening by the pool. Mb was the best option we found for dinner at the resort. But the others weren’t that great in our opinion food tasting wise. My comparison is based on other Cancun all inclusive resorts I have stayed at. But I will say the location was great in the eyes of our group. Our room didn’t seem to stay very cool, even at night. Our friends had the same issue. The bath tub in the suite we had took a long time to fill up (30+minutes) making it inconvenient to use at all.
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Date of stay: April 2024
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Samuel D wrote a review 19 Apr
1 contribution
All in all, I had an incredible experience at Live Aqua. The staff is incredibly kind, welcoming, and easy to talk to, making the experience incredibly relaxed. Furthermore, the facilites are immaculately maintained, and your every whim is attended to with the utmost courtesy. While all these elements made for a fantastic trip, absolute nothing beat the quality of the food available. Every meal I ate was incredible, from the breakfast buffet to the late night sushi bar, everything was prepared incredibly! That being said, I’m writing this review specifically thanks to the efforts of Chef Wilian Canul and his team Antonio Yam, Angel Ek, and Javier Cetina at the restaurant MB. The food they prepared literally brought me to tears. I was floored at the incredible dishes these amazingly talented chefs created. They served me, without a doubt, the BEST meal of my life, one that I’m not sure can be rivaled. If you make it to Live Aqua, which I highly recommend you do, make sure you visit MB and allow Chef Canul and his phenomenal chefs to blow your mind!!!
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Date of stay: March 2024
Value
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Location
Cleanliness
Service
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
$963 - $1,326 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
live aqua cancun all inclusive hotel cancun, cancun aqua hotel, aqua hotel cancun, fiesta americana grand aqua
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
371
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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LIVE AQUA BEACH RESORT CANCUN - All-inclusive Resort Reviews & Price Comparison (Mexico) - Tripadvisor

Frequently Asked Questions about Live Aqua Beach Resort Cancun
Which popular attractions are close to Live Aqua Beach Resort Cancun?
Nearby attractions include Playa Marlín (0.4 km), La Casa del Habano (0.3 km), and La Isla (0.4 km).
What are some of the property amenities at Live Aqua Beach Resort Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Live Aqua Beach Resort Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Live Aqua Beach Resort Cancun?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Live Aqua Beach Resort Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Live Aqua Beach Resort Cancun?
Conveniently located restaurants include Ryoshi Cancún, La Buena Barra Mexican Steakhouse, and MrPampas Kukulcan.
Are there opportunities to exercise at Live Aqua Beach Resort Cancun?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Live Aqua Beach Resort Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Live Aqua Beach Resort Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Live Aqua Beach Resort Cancun?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Live Aqua Beach Resort Cancun?
Many travellers enjoy visiting Zona Arqueologica El Rey (4.0 km) and Scorpion’s Temple (0.4 km).