We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Payments made by partners impact the order of prices displayed. Room types may vary.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.

Paradisus Cancun

avatar-imageavatar-imageavatar-image
Traveller (18130)
360
Panoramas (165)
Videos (2)

View prices for your travel dates

Melia Rewards member rate available
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.

About

#9 of 27 resorts in Cancun
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Discover The Reserve's (+18 years) and Nikté's superior services, designed to enhance your vacation's luxury with exclusive perks. You will also be surprised by the perfect balance between exuberant nature and local traditions: enjoy wonderful sunsets from your room. You can enjoy the most exquisite vacation services to ensure that everything goes exactly as you planned. An incredible choice of dishes and flavors of the world awaits you. Snorkeling, scuba diving, exploring the reef and cenotes... endless activities for discovering the essence of Cancun.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Wifi
Adult pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Special diet menus
Swimup bar
Poolside bar
Golf course
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Nightclub / DJ
Video game console
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Makeup services
Manicure
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
Infirmary
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Minibar
Flatscreen TV
Complimentary toiletries
Hair dryer
Room service
Safe
Telephone
VIP room facilities
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Show more
Room types
Ocean view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Lagoon View
Great View
Languages Spoken
English, Spanish

Location

Boulevard Kukulcan, Km 16.5, Cancun 77500 Mexico
Name/address in local language
Paradisus Cancun
19,694Reviews1,934Q+A100Room tips

Reviews
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.

Traveller rating
  • 13,458
  • 3,561
  • 1,470
  • 568
  • 635
Traveller safety
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
avatar-image
shawntellworld wrote a review Yesterday
Panama City Beach, Florida2 contributions
Paradisus Cancun All inclusive resort was beautiful, the rooms were beautiful and clean, the staff were all friendly and accommodating, the amenities and entertainment was all a vibe. There are alot of food options so there is something for everyone. The only feedback I have as far as food is concerned is a lot of time the food is cold or room temperature when it should be served hot. They need to find a way to remedy that. The drinks were great just had to ask bartenders a few times to use our preferred liquor choices. Our assigned concierge Eduardo [Lalo] was amazing he kept in touch with us at all times and answered very timely through WhatsApp, he was friendly and checked on us numerous times throughout our stay, he knows how to take care of his guests. He is an amazing guy! Overall, we would definitely return and stay at other Melia all inclusive resorts!
Read more
Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip: Loud music all night somewhere close. Spa doesn't have a lot of availability for physical massages.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
joni51 wrote a review Jan 2023
Louisville, Kentucky75 contributions56 helpful votes
+1
Hotel's Favourite
Paradisus Cancun This resort was spectacular. Our room was the Reserve Ocean View suite. Upon arrival we were directed to the Reserve area, which was in building 5. The Reserve check in was absolutely stunning. The relaxing music, the subtle smells of vanilla and lavender, the pools of running water, the hanging vines, the lanterns, all just a sensory delight. Check in took just a few minutes and we were escorted to our room by our concierge Jose. Jose made our dinner reservations for the week and said if we needed anything to let him know. Our room was just mere feet from the all day charcuterie board and bar. Julio made the perfect drinks. In the morning, there was a variety of fruits and breakfast snacks along with a coffee bar, juices and morning beverages, yes you could get a Mimosa or Bloody Mary. In the afternoon, this area has drinks alcoholic and non-alcoholic as well as meats, cheeses, warm snacks and desserts. Room Our room was perfect for us. Upon entering, the bathroom was on the left. The bathroom had a single sink with hand soap and lotion, as well as a few other boxed amenities, which we never opened. To the left of the sink was the water closet, to the right of the sink was what can only be described as a shower room. The shower room included the large soaking tub and the rainfall shower. The shower had excellent water pressure, one of the best showers we have experienced at any resort. The shower room was all glass, separated by a somewhat sheer curtain, perfect for the ocean views and sunlight, but not perfect for privacy. The shower included Biology shampoo, condition and shower gel. To the right across from the bathroom was the closet that included a safe, ironing board and umbrella. The closet had a light that doubled as a night light to the bathroom when the room was dark. The room had a king sized bed that was a bit hard on my back, but a mattress topper was added, and it was very helpful. The room had a sitting area near the balcony as well as a table with 2 chairs. It was sparsely decorated, but comfortable. The morning sunrise with ocean views was incredible beyond words. Restaurants When staying in the Reserve area you have access to Sante. This is where we ate upon arrival. Sante turned out to be our favorite place for breakfast and lunch. The food was fantastic and had the perfect ocean views. The staff at Sante was very attentive and made sure we didn’t need a thing. Sante is located right by the adult-only reserve pool. The restaurants we’re beautiful. They all had a different decor that was reflective of the menu and style of cuisine. There were many options that could accommodate a variety of tastes. That said, while the service and menu options were always excellent, the execution of the meal itself was somewhat anticlimactic given the beauty and attention that surrounded you. The food wasn’t bad, but it just seemed to be less elevated than all the other sensory queues. When staying in the Reserve area, you had a one time access to Sal’s Steak house (this restaurant is an extra charge if not staying in the reserve). Like Sante, Sal’s was excellent, the quality and creativity of the food were elevated compared to the other restaurants. We also had the opportunity to dine at Ceilo, Aqua Marina, Lemon Fish and Cappella. There were 2 mornings we opted for Malva, the breakfast buffet. However, once we discovered Sante had breakfast, we never went back to the buffet. Sante was just superior. One “must”, is the Kanna Beach Club (food at this location is an extra charge). Upon entering there is a small bar with swings and multiple seating areas. We discovered this small, out of the way spot while exploring the resort after dinner on a warm evening. The location is nestled into the side of the hotel facing the shore with about a 10 to 15 foot drop to the sand. It’s almost like a deck built on the side of a cliff overlooking the ocean. The surroundings are very casual, we sat on a couch near a coffee table facing the ocean. That in itself was great, but the way the location as designed meant that there was very little light from the adjacent facilities, meaning the view of the stars was absolutely breathtaking. They seemed so close, and we just sat listening to the waves and marveling at the heavens. Words fail to describe the experience. Off Resort Dinner One of the great things about Mexico, and Cancun in particular, are all the off-resort options for excursions, dining and shopping. We always felt completely secure and didn’t feel the need to take any extra precautions beyond what we would normally do with a trip downtown in our home town. During this vacation we decided to explore dining options outside of the hotel. Our concierge helped us decide which options fit our taste and even made reservations for us at two nearby eateries, The Crab House and RosaNegra. Both of these were only a short walk from the resort so we didn’t need transportation. The Crab House was very good, specializing in seafood fare that went well beyond what you might normally expect in the US. It’s a bit pricey, but worth the extra money to dine on high quality ingredients while watching the sunset over the lagoon. Our second dining experience was really one of exploration and surprise. We arrived at RosaNegra and were escorted through a very busy restaurant by an army of young, chic attendants. Sitting at our table, we found it difficult to talk due to the surrounding noise. Some may like that kind of bustling environment, but we prefer something a little more subdued and less busy. For us, this just wasn’t the place, so we politely told our waiter that we were going to go find something a little less energetic. The next thing we knew, the manager arrived at our table, explaining that there were other dining options that would be a better fit just a short walk from where we were. She offered to take us. We were off! Instead of walking us back out of the restaurant, she escorted us to a boardwalk on the bay that led to an Italian restaurant called Parole. Apparently there are five different venues all connected and owned by the same company. Shocked at the beautifully lit paradise in the distance, we were completely intrigued by what lay ahead. We were warmly greeted and found a great table overlooking the lagoon. The menu was huge and included some really creative Italian favorites as well as some really nice wine options. I could go on about this experience but it was just what we were looking for. In short, the Wagu meatball is huge and excellent as were all the courses we enjoyed. Additionally, Parole had some fantastic entertainment that included an electric violinist and a painter. Yes, a painter (I won’t spoil the surprise.) I would highly recommend either of these as a great addition to the on-resort amenities. Evening Entertainment To be honest after dinner most evenings, we loved looking at the stars from the seating area at the Kanna Beach club. We did spend one evening at the Ginger bar. It had a band that played 80s music and were very good. However after long days in the sun, we were tired and ready to sleep by 2300. Spa One afternoon we spent at the spa. Left our phones in the room safe, (Believe it or not, lol). Upon arrival to the spa my husband and I were each escorted to the male/female dressing areas. Once undressed, we were given a robe and taken to the hydrotherapy area. Each dressing area had access to a steam room and dry sauna. After about 10 minutes, we were brought to a cool water shower area with a variety of water jets. We were lead to the hydrotherapy pool. It’s a cool water pool with various jets and sprays to relax your muscles. It was wonderful. Once you completed your time in the pool, you were offered water or green tea and had a few minutes to lounge on a couch before moving to the massage area. On our way to the massage area, we were escorted back through the dressing room and out into a public hallway area in our robes. This was a bit unnerving and did take away from the newly induced relaxation. The massage, for me, was a bit disappointing. The face pillows were very firm and I ended up with a headache by the time the massage completed. I was also disappointed because the therapist asked what area to focus on, which for me was neck, scalp and shoulders. Unfortunately, the therapist failed to really attend to those spots, spending most of the time on my legs and back. My husband also felt the face pillow was firm, but he managed to find a comfortable spot. His massage was focused on the lower back, and seemed better than mine. Overall it was a disappointing experience for me. Marching through a common hallway, pressed into a concrete face pillow and misaligned massage left it difficult to find a benefit from the therapy. Pool The adult reserve pool was nothing short of perfect. It was heated and always seemed just the right temperature. Surrounding the pool were Bali beds, complete with additional loungers for those times you wanted extra sun. Reserve guests are guaranteed a Bali bed for 2 days of your stay. Additional Bali bed access is granted via requesting placement on a waiting list. You may or may not get one depending on availability. We were lucky enough to have one every day of our stay. Go to the towel hut to coordinate Bali bed access. Jennifer and Nicole managed that amenity and were excellent, handling our requests and setting up our pool side oasis. Food and drink service is also available right from the bed. Valeria and Oscar were our pool-side concierges and they brought us drinks and food throughout out the day. They made sure we had an ice bucket filled with bottled water and seemed to effortlessly insure that anything you might need was already at your disposal. The food came from Sante so it was always excellent. One day we asked for a Bali bed over looking the ocean, this was not ideal as it was windy and a bit cold. The next day we chose to go back to our pool view Bali bed. The pool was perfect for floating on a raft and getting some sun. Special thanks to Nicole, Jennifer, Valeria and Oscar, they made sure we were comfortable, well fed and well hydrated! Beach Standing in surf up to my waist, i could see my feet resting on the white sand. The water was clear and magnificent. The waves were active and a bit rough for some, but I found it wonderful - an almost spiritual experience of the power, majesty and beauty of nature. The sand between the resort and edge of the water was not very long and the drop off to the ocean was steep. The sand was clean and soft, except for the occasional tuft of seaweed. Our daily routine included getting up and going to the coffee bar just outside of our room. We would have our coffee and watch the sunrise from our balcony. Then we would get dressed in our swim suits/coverup and go the Sante for a leisurely breakfast. After that we would make our way to the towel hut to talk with Jennifer or Nicole and find our Bali bed. We would alternate laying on a lounge chair for sun, swimming and then laying in our hut reading or napping. We also took random walks to the beach through out the day. Oscar and Valeria also made sure we didn’t skip any meals. We would return to our room in the afternoon, stopping at the Reserve charcuterie and bar before getting ready for dinner. After dinner we typically found our way out to Kanna beach club for drinks and stargazing. Overall this was resort speculator, from the sunrise views from our room, the food at Sante and the very attentive staff/concierge at the pool. Reserve is a must!
Read more
Date of stay: January 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Cant wait to go back! Excellent staff!
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
15 Helpful votes
Helpful
Share
Response from Guest Service Center Management, Owner at Paradisus Cancun
Responded 30 Jan 2023
Dear joni51, Thank you for share with us your comments about your most recent experience. We are happy to know that the good service that our staff offer you fulfilled your expectations. I would also like to thank you for highlighting the good work of our colleagues. I can assure you that your comments will be share with all of them and we hope that the next time you visit us you give us the opportunity to be your hosts again so you can enjoy once again the great wonders that only Paradisus Cancun can offer. Please do not hesitate to contact us for any additional information on your next trip to Mexico. Best regards Guest service center management
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
kylie r wrote a review Yesterday
2 contributions
This was my 3rd stay at the Paradisus Cancun. We always get the “royal service” which is now called “the reserve”. The policy’s have changed and not for the better. The food has also changed and was not even close to being as good as it once was. When we use to get the royal service, the service was very personable and they would greet us every morning and through the day as well as making our reservation and reserving our cabanas. Now, all you get is text messages from your “butler” if you want to call it that. She was very nice and didn’t do anything wrong and did make our reservations but one night we couldn’t get a reservation until 9:00 pm. We think she may have forgotten about making the reservation…We were also told we were on a waitlist for the cabanas, so we decided to go to the kiosk by the pool to reserve our own cabanas and was able to get one the very next morning. We also asked for a room upgrade as it comes with the package but was told there were no rooms available but then another staff member told me that they were only at 50% capacity… so that seemed weird to me. Just a very different experience than when it was the royal service. The staff is all amazing very kind and nice and they deserved everything! The drinks- very watered down and absolutely no booze in them… finally the 3rd day we complained and they started putting more in them. Seemed like the hotel policy to go very light because it was like that across the board for 3 days until we asked for me and then could finally get a buzz. The rooms- very clean no complaints about the rooms the cleaning service was awesome, always making sure we had fresh towels. The reserve lobby- best smelling lobby ever and the snack bar and coffee bar did not disappoint at all. Very kind staff. Restaurants Italian place- not good at all! No traditional Italian dishes and the pizza was so greasy and filled with oil it almost looked like soup. It use to be a Brazilian steakhouse and that was phenomenal. It’s callled Capella now and it was terrible we each took a bite and left our plates. Brave- the taco place was very bland and was not a good impression of Mexican tacos. We were not thrilled and did not go back. Lemon fish- this was supposed to be the best one on the report… it was also terrible. The sushi rolls were not good and I was surprised that it had good ratings. We were all disappointed with our meal. Would not go back. Sal- the steakhouse was much better however the good cuts of steak are an up charge of course. This was getting annoying because we paid for all inclusive and majority of food was very small portions and not good and if u wanted the good stuff (even though we already paid more for the reserve) was still an up charge. The steak we got was good but very salty and if you wanted more than one side it was an up charge. Aquamarina- the seafood restaurant was also better than the other places good tuna wontons and shrimp, again very small portions and if you want lobster it’s an up charge. Buffet- when we used to come here the buffet was always sooo good. Now it’s a million dishes you have no clue what they are and they are not tasty and look like muck in a pan. Even breakfast wasn’t as good as it use to be. Sante - thank god for this place we ate here for lunch and breakfast a few times and the food was decent. Staff very nice. Overall I’d give the food a 4/10. We went to Isla Mujeres for the day and got drinks and food and actually got a buzz on! The food was also crazy good we were sad to go back to the resort for dinner. The resort is amazing just wish they didn’t change the royal service and the food.
Read more
Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip: Don’t expect a lot of you get the reserve rooms. Also have low expectations for food. Also the...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Rosemary A wrote a review Yesterday
2 contributions
+1
My daughter and I stayed at Paradisus April 13th - April 20, 2024. I've been going to Cancun for many years and look at other resorts but we always go back to Paradisus. Mainly because of the staff. They are the best. From our concierge Violetta who made all our reservations and attended to our needs and decorated our room for my daughters birthday, and the staff at the Sante Restaurant in the Reserve section (building 5). Our friends at the Sante: Valerie, Gabriella, Miguel, Oscar, Moises and Cesar went over and beyond to make our stay as fantastic and wonderful as they could. No matter what we asked of them they happily provided the best service and always with a smile and pleasant attitude. We have our breakfast and lunch there everyday. My only concern is there doesn't seem to be a concern from the owners/management about updating this resort. There are amenities that need to be improved to stay up with the newer resorts.
Read more
Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Selena H wrote a review Yesterday
1 contribution
+1
Food was great, with different a la carte options to chose from. Rooms were comfortable and spacious. Double bed was a little smaller than standard but still comfotable. Seperate water closet provided more privacy and shower water pressure was constant and warm. Beach was clean (very little seaweed in the mornings and light accumulation during the day). Could use more loungers on the beach and/or free cabanas you don't have to pay $200 UDS/day for (maybe up to a quarter of the price without the extra cabana perks & services..??) However, the Kanna bar lounge was a great alternative if you don't mind being off the sand and bit closer to the beverages. This is where we spent most days. The Kanna staff was great, especially our go-to girl Karina, who made sure our drinks were always full and made just right! She was really friendly and would always greet us even when we were away from our usual spot (renamed by us Karina Lounge). Make sure to ask for her ♡  Overall great stay and beautiful hotel!
Read more
Date of stay: March 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Nicole A wrote a review 20 Apr
1 contribution
Paradisus is amazing! The BEACH, the food and service! And the KIDSCLUB is exceptional! My two boys absolutely loved it! Big shout out to Shelia, Rubi, Irlanda, Navi, Bruno, Monse, and Ivana. You individually made our vacation so much more enjoyable and special for my husband and I. To feel comfortable letting others take care of my kids in a safe, kind, gentle, and amazing fun manner….. one could not ask for better! THANK YOU!
Read more
Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Layal I wrote a review 20 Apr
2 contributions
We loved our stay! We definitely recommend coming to this resort and we will come back without any doubt. We were in the reserve area which is adults only. I personally think it made a huge difference from the exclusive sante bar with a view of the beach, to the exclusive snack bar as well as the exclusive pool and beds. We also had a concierge who assisted us. Our concierge was Violeta and she was amazing. Very nice and made sure our stay until the very end went smoothly. She informed us of the perks we had in the reserve, made all reservations to activities and restaurants. She was always available and responded quickly to any questions we had. We were leaving on a Saturday and although it was her day off she made sure our luggages, transportation were taken care of. She even messaged us in the morning to wish us a safe trip. It was an absolute joy to have her as our concierge. The food is really good and high quality. We mostly ate at the restaurants but even the buffet had high quality of food. The staff was very nice, always approached us with a smile. The waiters at the pool would come see us all day to ask if we would like anything to drink and eat. We truly appreciated their service. We would personally like to thank Javier, Miguel and Gabriela. Their service was outstanding and made such a difference in our experience. There is also Nicole who manages the pool. She was extremely nice and a pleasant to talk to every day. As for the cleanliness of the resort, it’s extremely clean. Rooms, public bathrooms, pools - everything is clean and smell fresh! We DEFINITELY recommend!
Read more
Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
266tetyana wrote a review 19 Apr
Queretaro City, Mexico3 contributions
Excellent hotel, incredible facilities, very delicious food, excellent service, and I especially want to thank Captain Francisco for his great attention and kindness. Highly recommended. I also thank my concierge Iran, excellent service. The only thing is that there are no shaded lounge chairs in the pool areas. The hotel itself is excellent.
Read more
Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip: Buy club Nikte it’s the best option!!!
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Bryanne L wrote a review 19 Apr
1 contribution
The best restaurant in Paradisus Cancun is The Lemon Fish. Today we had Marcos as the chef and Jorge was our waiter. If you go, I highly recommend being with Jorge. He is attentive, funny, and full of knowledge. We feel so lucky to have had him!!!
Read more
Date of stay: April 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Shubhangi K wrote a review 19 Apr
1 contribution
Diego photographer from outdoors photo - do visit him without fail.. they are exceptionally amazing and were very accommodating… very friendly and the pictures were such an amazing memory they created for us
Read more
Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Previous
123456
Not the right property for you?
There are more places to choose from in the Cancun area.
PRICE RANGE
$706 - $1,005 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gran melia cancun hotel cancun, cancun gran melia, grand melia cancun, melia cancun
FORMERLY KNOWN AS
Royal Service at Paradisus Cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
658
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

PARADISUS CANCUN - Resort Reviews & Price Comparison (Mexico) - Tripadvisor

Frequently Asked Questions about Paradisus Cancun
Which popular attractions are close to Paradisus Cancun?
Nearby attractions include Bohemian Square Cancun (0.3 km) and Extreme Games Cancun (0.1 km).
What are some of the property amenities at Paradisus Cancun?
Some of the more popular amenities offered include a swimup bar, free breakfast, and an on-site restaurant.
Which room amenities are available at Paradisus Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Paradisus Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Paradisus Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Paradisus Cancun?
Conveniently located restaurants include Restaurante Careyes, Chambao Cancun, and Carajillo Cancún.
Are there opportunities to exercise at Paradisus Cancun?
Yes, guests have access to a fitness centre, an outdoor pool, and a sauna during their stay.
Does Paradisus Cancun have airport transportation?
Yes, Paradisus Cancun offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Paradisus Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Paradisus Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Paradisus Cancun?
The staff speaks multiple languages, including English and Spanish.