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Hotel Riu Palace Kukulkan
Boulevard Kukulcan, Km 12, Cancun 77500 Mexico
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Avg. $1,226 /night, 3/26 - 3/27
$1,226
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$1,222
per night
$1,217
per night
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About
#12 of 38 all-inclusives in Cancun
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The Riu Palace Kukulkan All Inclusive 24h - Adults Only Hotel opened its doors November 2022 and it is ideal for exploring the Mexican Caribbean. It is located in an unbeatable area between soft white sand beaches and turquoise waters, cenotes, tropical jungles, paradisiacal islands, coral reefs and unique archaeological sites. The hotel has 4 swimming pools with a sun terrace - one which has a swim-up bar - a gym and multiple water activities. You can enjoy an overall gastronomic experience with different culinary options, international cuisine and Asian, Italian and Mexican specialties. With the All Inclusive 24h you have at your disposal snacks, ice creams and premium drinks throughout the day. You can also have fun with our varied day-and-night entertainment program, with live music and original shows. Escape with your partner or friends and rest in our rooms of superior category, which are designed for the maximum comfort. When you wake up, a full and delicious breakfast buffet, with show cooking and fresh fruit or juices made from local produce, awaits you. After a day of intense activity, you can pamper yourself at the Renova Spa, with relaxation pools, steam baths and personalized body treatments. Immerse yourself in the Mayan culture and discover Cancun at the hands of RIU Hotels & Resorts.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Beach
Entertainment staff
Airport transportation
Parking
Wifi
Yoga classes
Fitness classes
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Evening entertainment
Taxi service
Spa
Facial treatments
Massage
Adults only
24-hour security
Concierge
Sun loungers / beach chairs
24-hour front desk
Dry cleaning
Laundry service
Room features
Allergy-free room
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Iron
Cable / satellite TV
Wake-up service / alarm clock
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Mid-range
Romantic
Languages Spoken
English, Spanish
Location
Boulevard Kukulcan, Km 12, Cancun 77500 Mexico
Name/address in local language
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 83 out of 100
83
46 Restaurants
within 0.5 kilometers
Reviews
4.5
1,337 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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Nestled in a prime location, the Hotel Riu Palace Kukulkan is lauded for its clean beaches and well-maintained rooms with ocean views, according to guests' feedback. While the hotel's lively atmosphere, with nightly entertainment and themed parties, is a hit among many visitors, some have called out the noise level as a downside.
Travelers praise the attentive service and cleanliness across the property, yet opinions on value vary, with mentions of hidden costs alongside appreciation for the Elite Club. Despite mixed reviews on entertainment and room soundproofing, the hotel's amenities and location continue to draw praise.
Location
Convenient
Atmosphere
Lively
Rooms
Comfortable
Value
Mixed
Cleanliness
Spotless
Noise level
Noisy
Service
Attentive
Amenities
Comprehensive
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Detailed Reviews
Hotel's Favourite
This was my 5th time in Cancun, but first time at the 2 year old All-Inclusive RIU Palace Kukulkan and is was beyond excpetional.
THE ROOMS: Very large around 640 Square feet, very luxurious decor and modern technology and the insulation is better than so many other hotels. I slept like a baby, no sounds below, above me, or from the adjoining rooms. A fully stocked Bar with Alcohol, Beer and Soda is included in the price, as is "Room Service" to you room. I had an Ocean View, Junior Delux room and the view was stunning.
THE LOCATION: A 3 Minute walk to La Isla, a very nice high end shopping mall and located on a very clean, beautiful strip of Cancun's beach, with an arrary of stunning pools, never had to worry about finding a chair or space.
THE FOOD: 6****** all the way. The ala carte offerings are sensational, 5 of them, with no Reservations required. A Steakhouse, an Italian, French, American and Japanese, was all excellent, with white glove service from the staff and chef. You can either order off a hard copy menu or use the QR Code on your phone. The Deserts are to die for, along with the entrees. The Buffet style Restaurant had offerings that were just as good as ala carte and it was never the same old foods, there was alwasy something new.
THE GYM AND SPA: Very nice, high end, clean and modern.
THE BEVERAGES: All top shelf such as Heiniken, Coors Light, Dos Equis and all high end Liquor and Wines from around the Globe.
THE HOUSEKEEPING: On Time, punctual and every night I received "Turn Down" service which was nice.
THE CUSTOMER SERVICE: Every staff memeber was polite and professiona and had a smile on their face. I had 2 minor issues, and they were in my room within 10 minutes and in each instance, it was me "not understanding" certain technology in the rooms. Man, the TV on the wall is like having an I PAD. LOL !!!
THE VALUE: Yes you pay more $$$ for the RIU Kukulkan, but you get so much more and it is worth every penny, dollar or peso !
TIPS AND GRATUITIES: Yes Tips are included in your "All-Inclusive" Price, however I did tip all the staff. They work so hard and always showed great appreciation when tipped.
THE VERDICT: You cannot go wrong here. If you are looking to be impressed and enjoy one of the most first class vacations in Cancun, you need look no further.
THE MANAGMENT: Thank you for the Courtesy call asking if all was good with my vacation and please offer my sincere graditude to the Front Desk Staff, your Bell Hops, and the managers of Rossini, Krystal, the Steakhouse and Don Julio. I have already referred other people and I will return. The RIU Kukulkan sets the standard IMO, for quality and service in Cancun.
THE ROOMS: Very large around 640 Square feet, very luxurious decor and modern technology and the insulation is better than so many other hotels. I slept like a baby, no sounds below, above me, or from the adjoining rooms. A fully stocked Bar with Alcohol, Beer and Soda is included in the price, as is "Room Service" to you room. I had an Ocean View, Junior Delux room and the view was stunning.
THE LOCATION: A 3 Minute walk to La Isla, a very nice high end shopping mall and located on a very clean, beautiful strip of Cancun's beach, with an arrary of stunning pools, never had to worry about finding a chair or space.
THE FOOD: 6****** all the way. The ala carte offerings are sensational, 5 of them, with no Reservations required. A Steakhouse, an Italian, French, American and Japanese, was all excellent, with white glove service from the staff and chef. You can either order off a hard copy menu or use the QR Code on your phone. The Deserts are to die for, along with the entrees. The Buffet style Restaurant had offerings that were just as good as ala carte and it was never the same old foods, there was alwasy something new.
THE GYM AND SPA: Very nice, high end, clean and modern.
THE BEVERAGES: All top shelf such as Heiniken, Coors Light, Dos Equis and all high end Liquor and Wines from around the Globe.
THE HOUSEKEEPING: On Time, punctual and every night I received "Turn Down" service which was nice.
THE CUSTOMER SERVICE: Every staff memeber was polite and professiona and had a smile on their face. I had 2 minor issues, and they were in my room within 10 minutes and in each instance, it was me "not understanding" certain technology in the rooms. Man, the TV on the wall is like having an I PAD. LOL !!!
THE VALUE: Yes you pay more $$$ for the RIU Kukulkan, but you get so much more and it is worth every penny, dollar or peso !
TIPS AND GRATUITIES: Yes Tips are included in your "All-Inclusive" Price, however I did tip all the staff. They work so hard and always showed great appreciation when tipped.
THE VERDICT: You cannot go wrong here. If you are looking to be impressed and enjoy one of the most first class vacations in Cancun, you need look no further.
THE MANAGMENT: Thank you for the Courtesy call asking if all was good with my vacation and please offer my sincere graditude to the Front Desk Staff, your Bell Hops, and the managers of Rossini, Krystal, the Steakhouse and Don Julio. I have already referred other people and I will return. The RIU Kukulkan sets the standard IMO, for quality and service in Cancun.
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Date of stay: November 2024Trip type: Travelled with friends
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: The Ocean View rooms are worth it to pay just a bit extra.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Online Reputation Director, Owner at Hotel Riu Palace Kukulkan
Responded 12 Nov 2024
Dear Heatison, Thank you very much for your loyalty. And we are very pleased to read that you enjoyed your well-deserved holiday. Thank you for choosing us. We hope to see you very soon. We wish you a brilliant day! Kindest Greetings, Hotel Riu Palace Kukulkán Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife and I stayed 8 nights here in early February. We were first given a room on the first floor, overlooking the roof of the buffet. I preferred a more extensive view, so I asked for a room above the fourth floor. The following morning we were given a room on the 8th floor room with a view of the beach and a few steps from the elevator. Both rooms were similar otherwise. I liked the large shower, the bed, the blackout curtains, and the stocked fridge. The hotel employs a lot of staff, and they appear to have very specialized jobs, some just to keep the place clean at all hours. The employees were all cordial and helpful if asked a question. In the buffet the attendants seemed ready to pick up your plate the moment you put your fork down. The guidebook in the room said tipping was not needed in the buffet, but we saw others do so and we did a couple of times as well for the waiters' attentive services. There were lots of party games at the pool and the bar in the lobby was often packed at night. The dress was casual during the day and more formal at night. We ate at the Italian and Asian restaurants and twice at the steakhouse. They served large portions of food at the Italian restaurant and, while it was tasty, I would have ordered a half plate if available. The Asian food was too spicy for me. We had different experiences the two visits to the steakhouse. On the first visit, the lobster and filet mignon were very good, and we looked forward to eating there again. However, the quality of the same items on the second visit was notably poorer. We had planned to go to Mercado 28 to buy souvenirs, but we read many negative reports online, and changing busses was required to get there. So we researched further and discovered that an enclosed mall (the kukulcan plaza) was just a short distance away, the other side of the hospital. There we found a large grocery store on the second floor and several shops that sold souvenirs at reasonable prices without the pestering of the outdoor vendors. Plus, there was an ice cream shop on the first floor. We walked about 10 minutes the other direction to the aquarium, which is located in the Isla Cancun Shopping Center. There are lots of shops and the atmosphere is pleasant there.
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Date of stay: February 2024Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Online Reputation Manager, Owner at Hotel Riu Palace Kukulkan
Responded 27 Feb 2024
Dear Will S., We are thrilled your time with us was good. We endeavour to go above and beyond to ensure our guests have a memorable experience. We will share your remarks. Thank you very much. We hope you visit us again very soon. Best Greetings, Hotel Riu Palace Kukulkán Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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I initially booked at RIU Cancun, but decided after reading reviews to move to RIU Kukulkan. The parties that they have bus people to either Caribe or Cancun locations. We did not want to be a part of that and moved to the adults only location.
The room was extremely clean and the staff kept the fridge stocked. One thing I was uneasy about was in the restaurants they did not give bottled water and poured the water from a pitcher. So, either take the bottled water from the room with you or they have other bottled pop available. I was concerned about the reviews of the food. I was extremely impressed with the buffet. Breakfast and lunch are the same every day. Dinner is different every night. We ate at the steak restaurant which was great, but did not try the other restaurants as we were happy with the variety at the buffet.
The pool bar was always packed and had no interest in venturing into that pool. We were going to upgrade to the Elite but decided not to. Yes, there was a private pool, private restaurant and you receive snacks in the room but did not feel it was worth the additional cost when the rooms were exactly the same.
The beach was beautiful, but the sand could use a fine tooth comb. It wasn't the softest to walk in.
I've been to Cancun 5 times in the last year. This was the first time moving from the original hotel that I stay at to the RIU. Overall, it surpassed my expectations!
The room was extremely clean and the staff kept the fridge stocked. One thing I was uneasy about was in the restaurants they did not give bottled water and poured the water from a pitcher. So, either take the bottled water from the room with you or they have other bottled pop available. I was concerned about the reviews of the food. I was extremely impressed with the buffet. Breakfast and lunch are the same every day. Dinner is different every night. We ate at the steak restaurant which was great, but did not try the other restaurants as we were happy with the variety at the buffet.
The pool bar was always packed and had no interest in venturing into that pool. We were going to upgrade to the Elite but decided not to. Yes, there was a private pool, private restaurant and you receive snacks in the room but did not feel it was worth the additional cost when the rooms were exactly the same.
The beach was beautiful, but the sand could use a fine tooth comb. It wasn't the softest to walk in.
I've been to Cancun 5 times in the last year. This was the first time moving from the original hotel that I stay at to the RIU. Overall, it surpassed my expectations!
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Review collected in partnership with riu.com
Date of stay: January 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Online Reputation Manager, Owner at Hotel Riu Palace Kukulkan
Responded 12 Feb 2024
Dear Stacey P., We are pleased to learn you liked it and you had a good experience. We hope to welcome you again so we can share yet another nice stay. Thank you very much for choosing us. Have a beautiful day, Stacey! Kindest Greetings, Hotel Riu Palace Kukulkán Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We attended the Riu Palace Kukulkan in Mexico March 25 - March 29 for a quick getaway. The hotel and the grounds were beautiful and maintained well. The beach chairs on the beach were a little cheap and they needed better/bigger beach umbrellas at the beach. We loved the beds/beach chairs in the “Club” area. The Rui is new to the “Club” concept and it leaves a lot to be desired. We have spent a lot of time in “Club” areas at different resorts. But this one did not have any of the “Club” amenities that you are paying extra for. There wasn’t a separate specialty area upon check-in and out that you could get drinks/snacks for the “Club” members. There wasn’t a bar at the pool “Club” area, just a man with a cart. There wasn’t a speciality, enclosed, air conditioned, food/drinks area at the “Club” pool, and there wasn’t any food/snacks given out at the “Club” pool area as there is in other Resorts. In our opinion the “Club” was not worth the extra cost. In addition I do not like resorts/hotels that only let guest have 1 beach towel each (in my opinion that is ridiculous)! We really enjoyed the service we received from Hugo and Diana in the Don Julio restaurant. The Buffet had great choices both for breakfast and lunch, I also really enjoyed the mussels that they had on the buffet. We also liked the fact that you could place a door holder on your hotel room door and house keeping would clean your room later in the day, for example while you are at breakfast. More resorts should incorporate that amenity. I hate when my room is not cleaned daily because we left late for breakfast. Would we go back to this Rui maybe, but we would not do the “Club” again unless they upgrade their amenities to meet the increase in price.
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Date of stay: March 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Online Reputation Director, Owner at Hotel Riu Palace Kukulkan
Responded 16 Apr 2024
Dear L G, Thank you for your comment, It is surprising to us what it communicates to us since we are characterized by providing excellent service. We thank you for your evaluation in some aspects in which we see that we lived up to your expectations, such as the cleaning work, the comfort of the room, the location and the service provided. Have no doubt that we will write down your words to discuss them with the relevant departments. On our website you will find the wide and varied range of hotels we have and the information corresponding to each of them. We are convinced that you will find the one that best suits your needs. We would like you to give us the opportunity to welcome you again in one of our facilities and, thus, be able to present to you the wonderful experience that we are used to offering 100% satisfactory. Yours faithfully, Hotel Riu Palace Kukulkan Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
These reviews are machine translated from their original language. Show machine translations?
Everything was fine, until check out where we found out that they violated our privacy by taking photos of our room in our absence. They charged us for a soap dish in the shower, which we did not break, without believing that it was not us despite the many proofs we gave them.
Furthermore, the frontdesk staff behaved mockingly and did not offer any further explanations for the accusations made against us, they only said "we are following the protocol."
Be very careful because they can take photos of your room in your absence, which worries me and I don't know what else they could have done in it.
I asked to speak to the hotel manager and they did not want to notify him, only the public relations manager attended to me, who did not give me a solution or leave me alone.
The staff by whom we felt mocked and did not help us were:
Sergio Valdez
Violet Garcia
Patricia Gonzalez
The food tastes good but is very repetitive. The waiter service is good. The drinks are good.
And by the way, we booked at the RIU Palace Las Américas and they sent us to Kukulkan in a very old taxi where they packed 9 of us with almost no room. We let everything go because we were arriving without knowing that our privacy would be put at risk.
I suggest you take good care of your rooms because they do not offer security or privacy.
Furthermore, the frontdesk staff behaved mockingly and did not offer any further explanations for the accusations made against us, they only said "we are following the protocol."
Be very careful because they can take photos of your room in your absence, which worries me and I don't know what else they could have done in it.
I asked to speak to the hotel manager and they did not want to notify him, only the public relations manager attended to me, who did not give me a solution or leave me alone.
The staff by whom we felt mocked and did not help us were:
Sergio Valdez
Violet Garcia
Patricia Gonzalez
The food tastes good but is very repetitive. The waiter service is good. The drinks are good.
And by the way, we booked at the RIU Palace Las Américas and they sent us to Kukulkan in a very old taxi where they packed 9 of us with almost no room. We let everything go because we were arriving without knowing that our privacy would be put at risk.
I suggest you take good care of your rooms because they do not offer security or privacy.
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Date of stay: April 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: No permitas que tomen fotos de tu cuarto en tu ausencia. No te quedes más de unos días porque te...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First class hotel, excellent customer service, first class restaurants, especially Don Julio, they offer amazing food for breakfast, lunch and dinner. All the staff were very professional, friendly. Our room was on the 5th floor, ocean view, very clean, very modern, wi-fi is great, 70 Mbps speed, this was across the whole property.
Pools are great, beach has white sand, and the water is crystal clear blue, the waves were very strong, and seaweed would come and go. Chairs and umbrellas were readily available. Shout out to Alma from the entertaining team. All the activities were well organized.
There is a small gym and also a spa. Regarding transportation, I would suggest Caribbean Transfers, they charge $60 round trip, very reliable and safe, however, I would recommend you only buy one way to the hotel, the return just call Uber, the price is $16 to the airport.
Uber at the airport is not available. If you want to go shopping for Silver and souvenirs, just take the public red bus, outside the hotel, pay $1 each way, and go to Mercado 28.
It was our wedding anniversary, and they gave us a bottle of Champaine, red roses on the bed, it was a real nice detail. Weather was great, sunny. This hotel exceeded our expectations, everything is free, food, drinks, snacks, entertainment, and will definitely come back.
Pools are great, beach has white sand, and the water is crystal clear blue, the waves were very strong, and seaweed would come and go. Chairs and umbrellas were readily available. Shout out to Alma from the entertaining team. All the activities were well organized.
There is a small gym and also a spa. Regarding transportation, I would suggest Caribbean Transfers, they charge $60 round trip, very reliable and safe, however, I would recommend you only buy one way to the hotel, the return just call Uber, the price is $16 to the airport.
Uber at the airport is not available. If you want to go shopping for Silver and souvenirs, just take the public red bus, outside the hotel, pay $1 each way, and go to Mercado 28.
It was our wedding anniversary, and they gave us a bottle of Champaine, red roses on the bed, it was a real nice detail. Weather was great, sunny. This hotel exceeded our expectations, everything is free, food, drinks, snacks, entertainment, and will definitely come back.
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Date of stay: May 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed the end of Jan 2025 for 10 days, very highly recommend! Very clean resort, the housekeeping and cleaning staff do a wonderful job! Our drink server on the beach was Rudolpho, he was very attentive and joked with us, very polite. We went to the buffet for breakfast and supper. At suppertime, our waiter Andrea was soooo good to us! She put beautiful flowers on our table, remembered our drink orders and took very good care of us! Andrea's helper, Rodolpho, was always so quick about clearing our empty dishes, refilling our water, and very pleasant! In the evenings we went to the Lounge Bar. Roger and Daniel were so good to us! They remembered our drink orders and got them ready as soon as we walked in! They helped us find new drinks and kept us very happy and we felt taken care of, they really were the best!! The only con I had was when the evening housekeeping crew came into our room, instead of taking our dirty towels/washcloths that we had thrown on the floor to be replaced...they picked them up off the floor and hung them for us to use again. That is fine for a towel, I can use a towel twice, but the washcloth?? I used it to wash my bottom and my feet and threw it on the floor....do you really think I would use that to wash my face again??? Overall, we had a wonderful trip and highly recommend this resort!
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Review collected in partnership with riu.com
Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Online Reputation Director, Owner at Hotel Riu Palace Kukulkan
Responded 4 weeks ago
Dear Barb, Thank you for taking the time to leave this review. It is for this that we work and it is very rewarding to learn that our efforts are appreciated. It was lovely hosting you and we are looking forward to welcoming you again soon! We wish you a fantastic day! Kindest Greetings, Hotel Riu Palace Kukulkán Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Staying at RIU Kukulkan was the best experience ever as a first time traveler to Mexico. My husband and I went for our first wedding anniversary taking a much needed break from our busy life. The employees are quick, helpful and friendly. Ophelia is a wonderful presenter and full of energy. same with the fitness lead, unfortunately I cannot remember his name. The whole resort is extremely clean, normally going to a hotel I wouldn’t take a bath but they were so clean I got to indulge the whole week. I mean not a spec of trash anywhere. We had photos done and we could decide if we wanted to buy, we did and they were absolutely worth every penny. The beds are of course users choice of pressure but my husband and I thought they were perfect. The views from the room are incredible. There is a selection of restaurants to enjoy, I will say that some food could be better but overall an 8/10, Sunakku was our favorite, if you go get the crispy pork belly bao. There was an incident with a gentleman who was drunk trying to get into our room at 5AM, I called the staff for help and they came quickly and removed him, I even saw him around and asked him if he remembered which he was extremely sorry. It’s bound to happen when you’re at an all inclusive resort. You have access to the beach from the pool area and if you prefer to stay in the resort you have two infinity pools you can get wonderful views of the ocean from, but I do recommend going down. The sand is soft and the water is much warmer than our California oceans! They have entertainment at the resort and live music every night, and they have Riu parties at the riu caribe with free shuttle there and back, we went to the white party and had the time of our lives! The DJ was amazing! We would absolutely come back!
Thank you for all your hard work to make the best stay possible!
Thank you for all your hard work to make the best stay possible!
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Date of stay: December 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Online Reputation Director, Owner at Hotel Riu Palace Kukulkan
Responded 17 Dec 2024
Dear C. W., We are constantly working to improve our services and reading your outstanding feedback makes every effort worthwhile. Thank you very much for your staying with us, we will forward your kind comments. Looking forward to welcoming your husband and you again very soon. And wishing you a fantastic Christmas! Warmest Greetings, Hotel Riu Palace Kukulkán Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had such an amazing experience at this hotel. We were greeted by Ricardo as soon as we arrived and were greeted with champagne, mimosas, tequila shots and Paloma's. Each employee asked if we preferred English or Spanish and did their best to accommodate. Our check-in took less than 5 minutes and we were able to upgrade to the ocean view room for $25. We went up to our room and our bags were brought up right behind us. The attendant showed us how to use the room controls, the safe, and wi-fi access and to let him know if we needed anything. The food was amazing at the buffet, each day it changed and offered different types of cuisines. Probably the best buffet food we have had in Cancun. The pool bars were nice and the servers were very attentive and friendly. Shoutout to Addy at the pool for the best service for our big group of 15+. She made sure we never had an empty cup. The inside lobby bar is beautiful and had the best bartenders, huge shoutout to Juan! Rooms were very clean and left spotless each time. Shoutout to our cleaning services, Angelica on the 4th floor. You kept our room so nice our whole stay. Our check-out was fast and quick and we got to hit the buffet 1 more time before our flight. YOU HAVE TO GO TO THE RIU POOL PARTIES!! Highly recommend this hotel.
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Review collected in partnership with riu.com
Date of stay: September 2024
Value
Rooms
Location
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Online Reputation Director, Owner at Hotel Riu Palace Kukulkan
Responded 18 Sept 2024
Dear RGhali, Thank you for taking the time to give us your valued feedback following your recent stay at our hotel. We are very happy to hear that you enjoyed your stay. We look forward to host you again soon. Have a lovely day. Hotel Riu Palace Kukulkan Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reservations made in June for Jan. reservations, 5 couples, king beds jr. suites, adult only location. Upon arrival 2 couples were charged $20/day extra, 1 couple settled for 2 doubles, 1 couple had to wait a day. Totally unacceptable. Not sure if I would book again.
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Review collected in partnership with riu.com
Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi as for Topless, I do NOT believe it is allowed, while I did not notice any signage stating such, I have been to the RIU Kukulkan twice in the past year and never noticed anyone topless. Again, I guess you can try and see the response. As it is Adults Only, maybe there would not be a big deal.
We have been elite for two years. You get a room higher up with a better view. The fourth pool is for elite only. They have double double/padded loungers around pool. It is never a problem to get a place at this pool. Finally, the elite restaurant is by far the best at the resort. The steak and lobster were great. Also access to premium liquor. (Grey Goose.etc)
Yes. I'm not a wine drinker but my wife had some. Sorry, don't know the brand.
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"Elite Club. Remember beach is public and there are people not staying here that use beach chairs etc. another joke"Read full review
"Don't be afraid to take the stairs if you can, especially down. Sometimes quicker than elevator."Read full review
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PRICE RANGE
$710 - $877 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
426
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Claim Your ListingHOTEL RIU PALACE KUKULKAN | UPDATED 2025 All-inclusive Resort Reviews & Price Comparison (Cancun, Mexico) - Tripadvisor
Frequently Asked Questions about Hotel Riu Palace Kukulkan
Which popular attractions are close to Hotel Riu Palace Kukulkan?
Nearby attractions include Playa Marlín (0.3 km), La Casa del Habano (0.2 km), and Interactive Aquarium (0.4 km).
What are some of the property amenities at Hotel Riu Palace Kukulkan?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
What food & drink options are available at Hotel Riu Palace Kukulkan?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Riu Palace Kukulkan?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Riu Palace Kukulkan?
Conveniently located restaurants include Ryoshi Cancún, Mochomos Cancún, and La Buena Barra Mexican Steakhouse.
Are there opportunities to exercise at Hotel Riu Palace Kukulkan?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Hotel Riu Palace Kukulkan have airport transportation?
Yes, Hotel Riu Palace Kukulkan offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Riu Palace Kukulkan?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Hotel Riu Palace Kukulkan?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hotel Riu Palace Kukulkan?
Many travellers enjoy visiting Zona Arqueologica El Rey (5.5 km) and Scorpion’s Temple (0.6 km).
Is Hotel Riu Palace Kukulkan accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.