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Hilton Cancun, an All-Inclusive Resort

Carr Federal Libre 307 Cancun-Tulum Km 248-868, SM-36 MZ-1, L-1-01 UPE-1E, Benito Juarez, Cancun 77580 Mexico
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Traveller (4654)
Dining (245)
Pool & Beach (137)
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About

#32 of 236 hotels in Cancun
Location
Cleanliness
Service
Value
Travellers' Choice
Nestled behind a mangrove preserve and set on 100 acres of Mayan coastline, our all-inclusive resort features 12 all-inclusive dining experiences, a 6300 sq. m. indoor-outdoor convention center, health club, plus kids and teens clubs. Drink in ocean views from our suites and spend sunny afternoons in our two pools. The airport and Cancun's Hotel Zone are within 20 minutes.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Water park
Babysitting
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Heated pool
Private pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Coffee shop
Restaurant
Breakfast in the room
Kid-friendly buffet
Outdoor dining area
Snack bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Children's playground
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Shuttle bus service
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Massage
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Private beach
Additional bathroom
Desk
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Flatscreen TV
Hair dryer
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Room types
Ocean view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Business
Languages Spoken
English, Spanish
Hotel links
Special Offer:Book in Advance and Save up to 40%

Location

Carr Federal Libre 307 Cancun-Tulum Km 248-868, SM-36 MZ-1, L-1-01 UPE-1E, Benito Juarez, Cancun 77580 Mexico
Name/address in local language
Hilton Cancun, an All-Inclusive Resort
3,505Reviews317Q+A100Room tips

Reviews
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Traveller rating
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Vel0CT wrote a review Yesterday
Miami, Florida1 contribution
Family of four with 3 y/o and 1 y/o. Great set of installations and food, but most importantly awesome staff overall. We'd like to bring to the attention the customer service received every single day of our visit (5 days) to the staff of Cuxim and one of his hosts Jhossef Jesus Fernandez for always find a way to accommodating us at this time of hyper utilization of this hotel. This gentleman really made our time much more enjoyable; going with two toddlers can almost certainly push things to the limit. Therefore we really enjoyed and had a wonderful time on New Year's season 2024.
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Date of stay: January 2024
Value
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Vanessa G wrote a review Aug 2022
3 contributions23 helpful votes
Hotel's Favourite
We had a wonderful 5 night stay at the Hilton Cancun. The doors and drinks were good. The best service was by Mateo at the Vela buffet. He was so attentive and made sure we had everything we needed and even gave us drink recommendations. We were celebrating two birthdays and he made sure the make them special with birthday cakes. Thank you Mateo!
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
15 Helpful votes
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Response from George Stanfield, General Manager at Hilton Cancun, an All-Inclusive Resort
Responded 23 Aug 2022
Dear Vanessa, Thank you so much for choosing us. We are happy to read you had such a wonderful time at Hilton Cancun. Mateo is an amazing team member! We are certainly looking forward welcoming you in the near future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rebecca I wrote a review 14 Apr
1 contribution
Enjoyed a 4 night stay on business at the resort and had a wonderful time. Staff were very attentive and service first class. We especially enjoyed our dinner at the Auma restaurant where waiter Francisco went above and beyond to make our delicious meal special. Highly recommend.
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Date of stay: April 2024
Value
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Location
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Service
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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GregMichelle M wrote a review 14 Apr
1 contribution
+1
We had our wedding at the Hilton Cancun in April 2024 and brought 50 guests to the resort with us. Brenda Pelegrino was our wedding coordinator and made the day absolutely perfect! She made sure every detail was exactly as I wanted and even went above and beyond to set up details I did not think of. I trusted her to coordinate all the vendors and she did not disappoint. I could not have had a better wedding day at the Hilton! Highly recommend this team!
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Date of stay: April 2024
Value
Rooms
Location
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Xamot Tomax wrote a review 14 Apr
Fort Wayne, Indiana6086 contributions560 helpful votes
We had a good time at this hotel. At check-in, the staff provide you with a wristband that acts as your room key. During this time, we upgraded to a suite, which was a larger room that faced the pool with an ocean view. Fortunately, the balcony was very safe with see through cover, preventing any children from squeezing through the rails. In the mornings, we took advantage of the breakfast buffet. The omelets were very good. The hotel has several different restaurants, including Italian, a steakhouse, Asian bistro, and a Mexican restaurant. The service was excellent. We saw three different pools. They had an infinity pool, kids pool, and an adults pool. We spent most of the time in the kids pool since we had our two year old. None of the pools had a swim-up bar, which would cause longer lines at the other bars. We noticed larger groups congregating near the bar, making it more difficult to order a drink. Many just seemed to camp out at the bar all day. Near each elevator were refillable water bottle fountains. The property was constantly being attended to by the staff. This kept the grounds very clean looking. Some names of people that were great: Diego,Fabiola, David, Rafael and Mishell, David, and Rosario. Diego was great. He helped us with our check-in at the front desk. He made our transition for upgrading to the suite convenient. Fabiola was our pool waitress. She was so nice and always had a smile. Amazingly, of the hundreds of guests at the pool each day, she was able to remember our drink order perfectly. David was the steakhouse manager. Another very nice gentleman who went out of his way to make sure everything was great for our dining experience. Also at the steakhouse, Rafael and Mishell were the waitstaff on our visit. I believe Mishell was in training at the time. Both were pleasant and very professional. David was our waiter at the Italian restaurant. What a character. Professional and very funny. He was a very good waiter. Last, but certainly not least, was Rosario. She was such a nice and pleasant lady. Not only was she thorough with our room, but knowing our two year old took his naps around that time, she’d even come back at a later time. All of these people, along with others not named, made our stay great and are certainly assets to this hotel.
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Chris G wrote a review 13 Apr
1 contribution
We loved our stay at the Hilton! At the Villa restaurant, we had excellent service from Bernardo, Lewis and Alejandro. They were very attentive and made sure we had everything we needed. When we relaxed by the pool, Veronica came by and made sure we had drinks and everything that we Wanted. We thoroughly enjoyed our stay and will be recommending this to all our friends and family. Thank you for such a very fun time.
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Date of stay: April 2024
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Location
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Service
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Trip type: Travelled on business
Room Tip: My wife and I had a wonderful time. Thank you very much.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Paradise03260139047 wrote a review 13 Apr
1 contribution
Had the most amazing experience here! The staff was extremely hospitable and kind, especially Bernardo, Adrian and Leonardo at the Vela restaurant. It was a treat to have such an amazing stay. Hilton Cancun is definitely a place worth booking!
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Date of stay: April 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Carol B wrote a review 13 Apr
1 contribution
The Vela Restaurant service and customer service was wonderful. Bernardo, Ruben, Adrian, Leonardo and Karla were most responsive to our questions and kept us well fed and hydrated with fresh options! We loved the fresh cooked Mexican food. Moreover, the pools and the hotel rooms were amazing! So classy and clean! There was a long line for immigration inside the hotel before checkin, but we loved the experience after that!
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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JAS wrote a review 13 Apr
1 contribution
I visited the Hilton Cancún a few weeks ago with my daughter,son in law and two grandchildren. We had a wonderful time. An all inclusive is such an easy vacation. Everything you need if you just want to hand out by the pool and relax. The resort is beautiful. The rooms were very modern and spacious. They had a large balcony with comfortable furniture. The food in all restaurants was very good. It was so nice that when you were at the pool there were food stations all around so you didn’t even have to go in if you didn’t want to. Having said all that about the resort I will say the one thing that made the vacation so special was the service. The staff throughout worked very hard at making sure you had everything you could need or want. I would like to give special praise for my favorite employee Pedro! He took care of us at the pool each day all day and could not have been better. I know he must have had a team helping him make it all great! Service is everything! Thanks Pedro!!
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Date of stay: March 2024Trip type: Travelled with family
Room Tip: Check in can take a little time. Be patient and once you are through that go and enjoy!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Lena K wrote a review 13 Apr
1 contribution
Jesus and Francisco were amazing from the entertainment team!!!!!!!! They planned such great activities and made everyone have a blast at all the fun events!!! Looking forward to more that they plan for the rest of my stay!!!!!!!!!!!!!!!
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Date of stay: April 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
$479 - $796 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
715
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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HILTON CANCUN, AN ALL-INCLUSIVE RESORT - Hotel Reviews & Price Comparison (Mexico) - Tripadvisor

Frequently Asked Questions about Hilton Cancun, an All-Inclusive Resort
Which popular attractions are close to Hilton Cancun, an All-Inclusive Resort?
Nearby attractions include Ventura Park (7.8 km), Xoximilco Cancun by Xcaret (5.2 km), and Wet'n Wild Cancun (7.9 km).
What are some of the property amenities at Hilton Cancun, an All-Inclusive Resort?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hilton Cancun, an All-Inclusive Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hilton Cancun, an All-Inclusive Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Hilton Cancun, an All-Inclusive Resort?
Yes, free parking is available to guests.
What are some restaurants close to Hilton Cancun, an All-Inclusive Resort?
Conveniently located restaurants include Malpeque, Los Caporales, and Manglar Buffet Restautant.
Are there opportunities to exercise at Hilton Cancun, an All-Inclusive Resort?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Hilton Cancun, an All-Inclusive Resort have airport transportation?
Yes, Hilton Cancun, an All-Inclusive Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hilton Cancun, an All-Inclusive Resort?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hilton Cancun, an All-Inclusive Resort?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hilton Cancun, an All-Inclusive Resort offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.