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Moon Palace Cancun

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Traveller (18796)
Pool & Beach (3583)
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Overview
Hotel website
Carretera Cancun-Chetumal Km. 36.5, Cancun 77500 Mexico See on map
Name/address in local language
AMENITIES
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4.5 Star accommodation
Additional information
Visit Hotel Website
Offers from Moon Palace Cancun
Special Offer: Package Deal
Hotel deals
Reviews (27,200)
Filter reviews
24,007 results
Traveller rating
16,114
4,517
1,785
826
765
Traveller type
Time of year
LanguageEnglish
More languages
16,114
4,517
1,785
826
765
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1 - 5 of 24,007 reviews
Reviewed today via mobile

Wanted to do a shout out to all the employees at the Grand. It’s been 10 years since we’ve been to a Palace Resort because of our Legendary membership at Hard Rock. The level of service we received was unparalleled. A special shout out to...More

1  Thank forthekauz
Hotel's Favourite
Reviewed 21 November 2017

We just returned from an incredible week at the Moon Palace. We've stayed at Beach Palace and Sun Palace a number of times before, and have always loved the level of service and the quality of the accomodations, so we were a bit apprehensive of...More

Review collected in partnership with this hotel
94  Thank gerald422
Response from GM_TheGrandAtMP, Gerente at Moon Palace CancunResponded 21 November 2017

Dear gerald422, Thank you for your preference in Palace Resorts. We appreciate that you have shared your comments with us. Please note that it is a pleasure for us to assist you with excellence and attentiveness every time you provide us the honor of welcoming...More

Reviewed yesterday via mobile

Of all the places to eat in moon palace Grande JC steak house is by far the best, but what made it for us was our server Carlos, so attentive and considerate to our needs, if u come here seek out Carlos and your experience...More

2  Thank Gavin S
Reviewed yesterday via mobile

Paulina, Oscar & george gave amazing service, they made our night and were so lovely!! Will definitely be back!! Amazing food tooo! One of the best services we have had so far on this holIday!! So helpful and food and service better than sunrise x

1  Thank Brown440
Reviewed yesterday via mobile

Waiter Omar,luaw,Luis,Jorge Captan,Chef Carlos They are very good service.And taste veryvery delicious. I think here is very good restaurant.I want many people come to this rastaurant and reservation too.

Thank 예림 박
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About
Description
Located on Cancun's tranquil south shore, ten minutes from the airport, this luxury all-inclusive resort offers more than 2,000 accommodations, each with whirlpool tubs, 24-hour room service, top-shelf ...More drinks, free WIFI, CHI-branded amenities and complimentary calls to Continental US, Canada, and landlines in Mexico, Over-the-top amenities are included for everyone, families and couples alike, such the state-of-the-art Playroom for kids, a lounge designed just for Teens; an endless variety of gourmet dining options and bars, a FlowRider® Double Wave Simulator, not to mention world-class entertainment and nightlife. With the added indulgence of an AWE SPA® for hard-core pampering, and a Jack Nicklaus Signature Golf Course for enthusiasts and novices alike, Moon Palace Cancun has it all. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Beachfront
Free Internet
Spa
Bar/Lounge
Breakfast included
Air Conditioning
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Golf Course
Hot Tub
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Refrigerator in room
Tennis Court
Wheelchair Access
Free High Speed Internet (WiFi)
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Platinum level
Certificate of Excellence
Travellers' Choice2018 Winner
GreenLeaders Platinum level
Certificate of Excellence
Hotel Style
Romantic
,
Business
,
Family
,
Top resorts Hotels
,
Luxury
,
On the Beach
,
Spa
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Platinum level
Certificate of Excellence
Travellers' Choice2018 Winner
GreenLeaders Platinum level
Certificate of Excellence
Contact Information
Hotel Style
Romantic
,
Business
,
Family
,
Top resorts Hotels
,
Luxury
,
On the Beach
,
Spa
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
2,433
Price range
US$298 - US$756 (Based on Average Rates for a Standard Room)
Also Known As
Moon Palace Hotel
,
Moon Palace Cancun Mexico
,
Cancun Moon Palace Resort
,
Moon Palace Golf & Spa Resort
,
Moon Palace Mexico
Location
Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Hotel class
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Platinum level
Certificate of Excellence
Travellers' Choice2018 Winner
GreenLeaders Platinum level
Certificate of Excellence
Contact Information
Hotel Style
Romantic
,
Business
,
Family
,
Top resorts Hotels
,
Luxury
,
On the Beach
,
Spa
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
2,433
Price range
US$298 - US$756 (Based on Average Rates for a Standard Room)
Also Known As
Moon Palace Hotel
,
Moon Palace Cancun Mexico
,
Cancun Moon Palace Resort
,
Moon Palace Golf & Spa Resort
,
Moon Palace Mexico
Location
Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Photos
Traveller (18,796)
Pool & Beach (3,583)
Room & Suite (2,697)
Dining (1,763)
Family and Play Areas (395)
Amenities (224)
Business Centre & Event Rooms (158)
Nearby
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Questions & Answers
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Room Tips
"The golf villas are the quietest because they are ¼ mile inland by the golf course."
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"Double with huge spa bath in the room and balcony facing the sea."
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"All rooms were amazing"
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"As I have to use elbow crutches to get around the hotel has very good disabled access and I would recommend..."
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