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Moon Palace Cancun

Traveller (20195)
360
Panoramas (198)
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About
Location
Cleanliness
Service
Value
Travellers' Choice 2018 Winner
Certificate of Excellence
GreenLeaders Platinum level
Located on Cancun's tranquil south shore, ten minutes from the airport, this luxury all-inclusive resort offers more than 2,000 accommodations, each with whirlpool tubs, 24-hour room service, top-shelf drinks, free WIFI, CHI-branded amenities and complimentary calls to Continental US, Canada, and landlines in Mexico, Over-the-top amenities are included for everyone, families and couples alike, such the state-of-the-art Playroom for kids, a lounge designed just for Teens; an endless variety of gourmet dining options and bars, a FlowRider® Double Wave Simulator, not to mention world-class entertainment and nightlife. With the added indulgence of an AWE SPA® for hard-core pampering, and a Jack Nicklaus Signature Golf Course for enthusiasts and novices alike, Moon Palace Cancun has it all.
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Property amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Free Internet
Spa
Bar/Lounge
Breakfast included
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Golf Course
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Public Wifi
Tennis Court
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Family
Green
HOTEL CLASS
Hotel links
Visit hotel website
Offers & Announcements:50% off room rate
Hotel deals
Reviews (30,290)
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26,246 results
Traveller rating
18,175
4,607
1,816
851
797
Traveller type
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LanguageEnglish
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18,175
4,607
1,816
851
797
Show reviews that mention
All reviews sunrise section nizuc section los caporales sunrise pool la gondola golf club flow rider resort credit la trattoria los tacos swing bar public relations vacation planners brazilian restaurant dolphin swim huge resort mayan coffee
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1 - 5 of 26,246 reviews
Reviewed yesterday via mobile

We were a family of 14 that were visiting the wired lounge in the sunrise building on January 15th at approximately 23:00. Two of our guests had brought in an alcohol beverage not knowing that alcohol beverages are prohibited in this lounge. These two people...More

Date of stay: January 2019
Thank 320rubyg
Hotel's Favourite
Reviewed 20 November 2018

We stood at Moon Palace Sunrise 11/9/18 - 11/17/18. The service was outstanding. Filiberto Pech and Ricardo Ricardo Sierra Antonio greeted us when we arrived with a smile on their face and went out of their way to get us settled in. The Presidential Suite...More

Date of stay: November 2018
6  Thank burnetts32
Response from Michelle C, Manager at Moon Palace CancunResponded 21 November 2018

This is the type of feedback that inspires us to work hard and continue to exceed the expectations of our guests. We will share your comments with our staff. We are very lucky to have loyal guests like you and we look forward to your...More

Reviewed yesterday via mobile

900 rooms! Worst mini bar (only soda) and terrible room service (fish and chips are actually small fish fingers wtf?!?) One if not the worst hotel I’ve been to... everything feels cheap and low quality

Date of stay: January 2019
Thank luisrJ1664HE
Reviewed yesterday via mobile

Eduardo at The Pub Moon Palace Resort Nizuc presented an informative wine tasting presentation. Complete with wine paired with food. His knowledge of wines is extensive. I highly recommend attending! !

Date of stay: January 2019
Thank Odonah
Reviewed yesterday via mobile

A big thank you to Pablo Couph, Alejandro Gomez, and Yolanda Ramirez for such a special evening. Our honeymoon wa smade so much more beautiful by our surprise gazebo dinner with romantic music playing. Great food, drink, and ambiance! ❤️

Date of stay: January 2019
Thank jaylhogan
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Questions & Answers
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Room Tips
"Stay away from the outside view of the last buildings, your view will not be nice (i.e. Storage areas, etc.)."
henryr502
yesterday
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"we upgraded to an ocean view room close to the pool and it was well worth it."
beachloverSR1987
2 days ago
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"Our room was called resort view but we had a view of the ocean!"
Safari616541
2 days ago
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"Most rooms have a wonderful view"
JenCale
3 days ago
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PRICE RANGE
US$392 - US$996 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
moon palace hotelmoon palace cancun mexicocancun moon palace resortmoon palace golf & spa resortmoon palace mexico
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
2433
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