We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Canopy by Hilton Cancun La Isla

Save
Share
Boulevard Kukulcan s/n Km 12.5, Zona Hotelera, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotel direct offer!Price Match Guarantee
US$285
View deal
Travelocity
Hotels.com
eDreams
Orbitz.com
Expedia.comUS$285
View all 18 deals
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (315)
Pool & Beach (51)
Room & Suite (35)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
Read more
Updated 09/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Canopy by Hilton Cancun La Isla
Updated 09/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#21 of 273 hotels in Cancun
Location
Cleanliness
Service
Value
Travellers' Choice
Nestled within the newest retail complex in Cancun, Canopy Cancun La Isla is strategically located, with accessibility from the busy Kukulcan Boulevard and La Isla Paraiso. A new, urban hotel beside the Nichupte Bay in Cancun’s Hotel Zone, guests will enjoy being steps from some of the area’s best shopping, restaurants and white sand beaches. When you’re ready to travel again and experience the beauty of the Caribbean, we’ll be ready to welcome you with Hilton CleanStay™ , our safety and cleaning program with the highest standards you can trust.
Read more
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycles available
Nightclub / DJ
Kids stay free
Car park
Wifi
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Shallow end in pool
Fitness / spa changing rooms
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Happy hour
Outdoor dining area
Snack bar
Special diet menus
Poolside bar
Rooftop bar
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Centre with Internet Access
Conference facilities
Meeting rooms
Solarium
Rooftop terrace
24-hour security
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Shared lounge / TV area
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
First aid kit
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Soundproof rooms
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Bath / shower
Room service
Safe
Seating area
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand films
Complimentary toiletries
Hair dryer
Show more
Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Languages Spoken
English, French, Spanish
Hotel links
Special Offer:Price Match Guarantee

Location

Full view
98Great for walkers
Grade: 98 out of 100
45Restaurantswithin 0.5 km
17Attractionswithin 0.5 km
193Reviews26Q+A12Room tips
Traveller rating
  • 160
  • 15
  • 10
  • 4
  • 5
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Benjamin N wrote a review Yesterday
1 contribution
Stayed at the hotel from sept 23-26th 2021 in room 316. Upon checked out and went to the airport, we realized that we had left our $800 usd ipad on one of the bed. Using iphone locator and we do know that we left the ipad at the hotel. We called and management said that no report was filed with lost and found. This is an excellent hotel but you just have to be careful with the dishonest housekeeping employee who cleaned up room 316 on sept 26th 2021. Shame shame shame!
Read more
Date of stay: September 2021Trip type: Travelled with friends
Helpful
Share
Feistyrg wrote a review Jun 2021
Tulsa OK USA209 contributions108 helpful votes
Hotel's Favourite
Very new modern hotel. Great room with a view of La Isla Ferris wheel. Upgraded with our diamond status recognized. Very clean. We had dinner reservations elsewhere, but the hotel has a wood fired pizza oven in the lobby restaurant and the pizzas coming out looked great. Had to leave very early in the am so missed trying breakfast
Read more
Date of stay: June 2021Trip type: Travelled as a couple
3 Helpful votes
Helpful
Share
Response from Rodrigo Arellano, Marketing at Canopy by Hilton Cancun La Isla
Responded 26 Jul 2021
Dear Feistyrg, We are happy to read you enjoyed your room with the Ferris Wheel view! We hope to have you with us soon so you can try our clay oven pizzas that you wont regret tasting! Positively Yours, Canopy by Hilton Cancun La Isla Marketing Manager Enthusiast
Read more
Swave S wrote a review 23 Sep
9 contributions
The hotel staff was incredible! Very friendly and accommodating. I felt very taken care of every step of the way. The pool is best in the morning and the food at the pool is great. I would definitely stay again!!!
Read more
Date of stay: September 2021Trip type: Travelled solo
Helpful
Share
Response from Nazaret Carbonari Chief Enthusiast, Director General at Canopy by Hilton Cancun La Isla
Responded 4 days ago
Hi SwaveNZ, Thank you for your comments! It is nice to read you enjoyed your stay in every way. We hope to see you back soon here at your second home. Positively Yours, Canopy by Hilton Cancun La Isla Marketing Manager Enthusiast
Read more
FdCpair wrote a review 20 Sep
12 contributions1 helpful vote
+1
We thoroughly enjoyed our stay here. It's not right on the beach, but there is a great view of the turquoise waters of the ocean from the rooftop area. The rooftop pool is beautiful and there is a large bar that is completely covered, so it's comfortable to eat and drink up there even when it's raining. From the pool and the bar, the ocean is visible to the east, but there are clear panels in place to block the wind. The view to the west is of the lagoon and the Ferris wheel. We had excellent service from Isaac and everyone in the bar area. At one particular time of day when we were about the only ones up there, the DJ even obliged us with some great rock music rather than the clubby-type tunes that were playing otherwise. The room was not huge, but it was big enough and had a beautiful stenciled wooden headboard and floor-to-ceiling tile in the bathroom area. It was a very nice and comfortable room. The lobby bar area was beautiful and also had great service. The breakfast area, which adjoins the lobby bar area, had the same high ceiling and lovely decor. Breakfast was plentiful and delicious. Check-in was good and the concierge was helpful and patient. The fact that it's not all-inclusive gave us a chance to walk around to some of the many restaurants that were nearby. We did have dinner at the hotel one night, and it was delicious. We would definitely stay here again.
Read more
Date of stay: August 2021
Location
Service
Sleep Quality
Room Tip: Sunset rooms don't face the ocean, but we chose one to avoid being awakened early by the...
See more room tips
Helpful
Share
Response from Nazaret Carbonari Chief Enthusiast, General Manager at Canopy by Hilton Cancun La Isla
Responded 1 week ago
Hi FdCpair, Thank you so much for your lovely comment! We are happy to read you had a really nice time at Canopy by Hilton Cancun La Isla from our Welcome Desk service, to our Artisanal Breakfast, your Just Right Room & Service at Wander Rooftop. We will be happy to have you back on your next trip to Cancun. For a future stay, please reach us at cunli_sales@hilton.com and we will be happy to take care of you personally. We’ve Got You Covered! Positively Yours, Nazaret Carbonari, Chief Enthusiast.
Read more
Gary B wrote a review 13 Sep
8 contributions1 helpful vote
Traveled to Cancun for a short 3 day weekend. Chose Canopy based on the high rating on TripAdvisor, even though it was a newer location. We were not disappointed. From the front door service with Adrian, to receptionists, and every single staff member; their service was impeccable. The wait staff at both the main area cafe and rooftop bar were all amazing, especially Juan, who is the hardest working person we’ve seen. Canopy was in close walking proximity to everything on the main strip to include Isla shopping which is right next door, Farmacias for all your needs, and every kind of restaurant you can think of. Even the Playa Marlin was just a quick 10 mins walk. The food at canopy with their breakfast buffet, lunch, dinner and even 24 hour room service makes this place feel more like a resort! Everything at canopy was modern with a chic feel and their rooftop pool/bar has a spectacular view. And for those who need their covid tests done prior to flights, there were two stations. One right outside canopy and one two blocks away towards the shopping center, which only charged approx $25 USD. The receptionists at canopy were even kind enough to help us print out results to take with us! So if you’re looking for a clean, modern, and central location, canopy is the place! Great people , great food, and overall a great experience. Highly recommend and would return if visiting Cancun again!
Read more
Date of stay: September 2021Trip type: Travelled as a couple
1 Helpful vote
Helpful
Share
Response from Canopy PR and Marketing Marketing , Propietario at Canopy by Hilton Cancun La Isla
Responded 1 week ago
Hi GarybZ3291CR Thank you for your comments! It is nice to read you enjoyed your stay in every way. We hope to see you back soon here at your second home. Positively Yours, Canopy by Hilton Cancun La Isla Marketing Manager Enthusiast
Read more
Previous
123456
PRICE RANGE
US$105 - US$269 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
174
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Canopy by Hilton Cancun La Isla
Which popular attractions are close to Canopy by Hilton Cancun La Isla?
Nearby attractions include La Isla Shopping Village (0.2 km), Interactive Aquarium (0.4 km), and EL Sol de Cancun (0.07 km).
What are some of the property amenities at Canopy by Hilton Cancun La Isla?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Canopy by Hilton Cancun La Isla?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Canopy by Hilton Cancun La Isla?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Canopy by Hilton Cancun La Isla?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Canopy by Hilton Cancun La Isla?
Conveniently located restaurants include Restaurante Umami, KAI, and Restaurante Chianti.
Are there opportunities to exercise at Canopy by Hilton Cancun La Isla?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at Canopy by Hilton Cancun La Isla?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Canopy by Hilton Cancun La Isla?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Canopy by Hilton Cancun La Isla offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Canopy by Hilton Cancun La Isla?
The staff speaks multiple languages, including English, Spanish, and French.