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The Royal Caribbean

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Traveller (1459)
Pool & Beach (471)
Traveller (1459)
Pool & Beach (471)
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Overview
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Kukulcan Boulevard Km 17.5 Hotel Zone, Cancun 77500 Mexico See on map
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3.5 Star accommodation
Additional information
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Offers from The Royal Caribbean
Special Offer:Package Deal
Hotel deals
Reviews (2,522)
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1,983 results
Traveller rating
1,137
532
187
55
72
Traveller type
Time of year
LanguageEnglish
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1,137
532
187
55
72
Show reviews that mention
All reviews tradewinds restaurant time share living room full kitchen captain's cove thomas moore daily maid service timeshare resort el conquistador personal concierge free shuttle nice resort welcome home shuttle service hotel zone bit dated room key
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1 - 5 of 1,983 reviews
Reviewed yesterday

This hotel has horrible customer service and completely incompetent staff. Upon checkin, they refused to show me to my room. They made me miss a tour I was going to be picked up for because they failed to inform me that the tour operator was...More

Thank 360andya
Reviewed yesterday

Excellent hotel , I like the hotel the hotel was clean the room was with a nice view to the beach people are friendly all the stuff was smiling welcoming me I recommend this hotel for my family and my friends

Review collected in partnership with this hotel
Thank Culture31112201037
Reviewed 2 days ago

We stayed here for 8 nights and enjoyed the exceptional service from all of the employees here. The breakfast buffet was excellent too! We had a beach front room and really felt special. The beach was nice and relaxing, attended to with a walk up...More

Review collected in partnership with this hotel
Thank AnnaSipos
Response from jcgalindof, Onlnie Community Care Coordinator at The Royal CaribbeanResponded yesterday

Dear Anna: Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. We appreciate your feedback and look forward to...More

Reviewed 3 days ago via mobile

I had the opportunity to take a quick trip for an extended weekend. I found a good price at this hotel and decided to give it a shot. I usually stay in all inclusives, but this time I wanted to stay at a property and...More

Thank Scott O
Response from Sandra_MRL, Online Community Care Agent at The Royal CaribbeanResponded 2 days ago

Dear Scott, Thank you for taking the time to post about our resort. We’re happy to hear that you were able to find more room and more value out of a stay with us. It’s great that you were able to enjoy the amenities around...More

Reviewed 4 days ago via mobile

Our experience from start to finish was bad with this hotel. The check in service the worst I’ve ever come across. It appeared to us the staff are not allowed to make any decisions and nobody in charge. Every question we had we had to...More

Thank loucud
Response from jcgalindof, Online Community Care Coordinator at The Royal CaribbeanResponded 3 days ago

Dear Loucud Thank you for taking the time to post about our resort. We're sorry to learn about your experience at the front desk. We're sharing your comments with the Guest Services Management so that our service may improve. Please accept a sincere apology for...More

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About
Description
The Royal Caribbean(R) Nestled between a magnificent stretch of powder-white sand and lovingly tended tropical gardens, our two resorts offer an exceptional collection of services... And twice the fun. Escape to More paradise. Sink your toes into soft white sand that's always cool to the touch and listen to the murmur of the waves. Start the day with a swim in the pool, work out in the gym or sign up for tennis. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Beachfront
Fitness Centre with Gym / Workout Room
Room Service
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Air Conditioning
Airport Transportation
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Laundry Service
Meeting Rooms
Microwave
Multilingual Staff
Outdoor pool
Refrigerator in room
Self-Serve Laundry
Shuttle Bus Service
Tennis Court
Wheelchair Access
Breakfast included
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
GreenLeaders Silver level
Certificate of Excellence
Hotel Style
Family
,
Romantic
,
Spa
,
Top resorts Hotels
,
On the Beach
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
GreenLeaders Silver level
Certificate of Excellence
Contact Information
Hotel Style
Family
,
Romantic
,
Spa
,
Top resorts Hotels
,
On the Beach
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
207
Price range
US$70 - US$287 (Based on Average Rates for a Standard Room)
Also Known As
The Royal Caribbean Hotel Cancun
,
Royal Caribbean Hotel Cancun
,
Cancun Caribbean Resort Royal
,
Royal Caribbean Resort Cancun
,
Royal Carribean
,
Caribbean Royal
Location
Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Hotel class
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
GreenLeaders Silver level
Certificate of Excellence
Contact Information
Hotel Style
Family
,
Romantic
,
Spa
,
Top resorts Hotels
,
On the Beach
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
207
Price range
US$70 - US$287 (Based on Average Rates for a Standard Room)
Also Known As
The Royal Caribbean Hotel Cancun
,
Royal Caribbean Hotel Cancun
,
Cancun Caribbean Resort Royal
,
Royal Caribbean Resort Cancun
,
Royal Carribean
,
Caribbean Royal
Location
Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Photos
Traveller (1,459)
Pool & Beach (471)
Room & Suite (435)
Dining (46)
Amenities (47)
Family and Play Areas (16)
Business Centre & Event Rooms (3)
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Questions & Answers
Ask a question
Dave P
4 November 2018|
Answer
Response from Mellie468 | Reviewed this property |
No but the grocery store near Coco Bongo does. Or just hop on the bus and grab a few things and hop back on to get back.I think it's called Selecto Chedraui Cancún Zona Hotelera.
0
Votes
SalocinV
29 October 2018|
AnswerShow all 4 answers
Response from Sandra_MRL | Property representative |
Hi Salocin V, We recommend you to book Thomas More Travel, our on-site travel agency for your airport transportation. Reserve in the following link: thomasmoretravel com/cancun-airport-transfer Let me know if you have... More
1
Vote
Room Tips
"Beach front really makes your trip special!"
AnnaSipos
3 days ago
Read review
"We like 8th floor best but not sure why!"
ottolaghi
1 week ago
Read review
"Aircondition is powerful but also somewhat noisy."
Explore08718538800
1 week ago
Read review
"Ask for a room with both ocean and lagoon views, to enjoy both sunrises and sunsets!"
DMurray1964
1 week ago
Read review
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