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Hotel Casa Maya

Boulevard Kukulcan Km 5.5 Zona Hotelera, Cancun 77500 Mexico
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Traveller (1815)
360
Panoramas (12)
Room & Suite (641)

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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.

About

#98 of 237 hotels in Cancun
Location
Cleanliness
Service
Value
Seek shelter from the warm Caribbean when you stay in our hotel’s complete accommodations. Our rooms’ furnishings and amenities provide total privacy and relaxation. Staying just within the premises of our hotel in Cancun is still enjoyable. We have complete facilities for physical recreation, dining, night life, and personal pampering.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Beach
Diving
Babysitting
Children's playground
Parking
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Poolside bar
Snorkelling
Entertainment staff
Water park offsite
Waterslide
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Airport transportation
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air purifier
Air conditioning
Private beach
Private balcony
Room service
Coffee / tea maker
Cable / satellite TV
Bath / shower
Safe
Telephone
VIP room facilities
Clothes rack
Iron
Private bathrooms
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Bay View
Family
Languages Spoken
English, Spanish
2,105Reviews151Q+A100Room tips

Reviews
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Expedition719216 wrote a review Jan 2024
Chorley, United Kingdom2 contributions
keep away ,its a complete rip off.would not refund me a deposit.this is a very bad hotel.you have been warned, thy still owe me £400.can not contact them, stay clear.stay clear, stay clear, what a rip off
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Angelica S wrote a review Nov 2023
1 contribution
- Poor restaurante - Terrible room service. Hot and soaking Caesar salad. - Hamburger apparently cooked in the microwave. Dry and hard. - AC EXTREMELY loud and noise - Water came out yellow - Rusted bath top - Cracked sink - Dirty beack - Militaries with machineguns by the beach because of high crime in the area.
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Date of stay: October 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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elvag414 wrote a review Oct 2023
Tempe, Arizona1 contribution
Very old hotel , the smell of room was really bad. I had to call too many times for repairs . I arrived on Sunday and they said cleaning was not available , they had to repair the AC the day I arrived 😟
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Review collected in partnership with RCI
Date of stay: October 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Redes Sociales Casa Maya, Ventas at Hotel Casa Maya
Responded 23 Oct 2023
Dear traveler, first of all, we offer you a sincere apology for the situation you share, we are sad that our diligent effort has not been enough to be able to take a better rating from your perspective. We can assure you that we are working on a complete renovation and constant training of the entire team so that we continue to improve in favor of the satisfaction of our guests. It was and always will be a pleasure to receive you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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carlos v wrote a review Oct 2023
1 contribution
This hotel doesn't look nothing like of the pictures very old in and out look like cheap motel I waist my money and worst the employees very rude, I personal tell you get a different hotel I had a nightmare there
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Redes Sociales Casa Maya, Ventas at Hotel Casa Maya
Responded 12 Oct 2023
Dear traveler, first of all, we offer you a sincere apology for the situation you share, we are sad that our diligent effort has not been enough to be able to take a better rating from your perspective. We can assure you that we are working on a complete renovation and constant training of the entire team so that we continue to improve in favor of the satisfaction of our guests. It was and always will be a pleasure to receive you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Amelia B wrote a review Sept 2023
Ruishton, United Kingdom4 contributions1 helpful vote
The pool area and beach were lovely. The beach was perfect for our 2 young children. Breakfast was good - Mexican food in the main which was great for us adults - and other choices for our young children - fruit, cereals etc. The rooms are dated and felt a little damp. This was fine for us as only stayed a few nights to visit family, however we would have struggled with the dampness If we had been there longer. Everything in our cases was damp feeling. A lamp broke in my hand when i moved it. Definitely In need of modernisation and upgrade. Overall a good experience but wouldn't book here for longer than a few days or if we wanted to spend any length of time here during the days.
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Redes Sociales Casa Maya, Ventas at Hotel Casa Maya
Responded 20 Sept 2023
Dear Amelia, first of all please accept our sincere apologies for the experience you went through during your visit at Hotel Casa Maya. Your comments have been channeled with the corresponding areas to monitor and thus reinforce our standards, rest assured that the satisfaction of our guests is paramount for the whole team. It was and always will be a pleasure to receive you in this your Maya House, greetings!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Dale F wrote a review Sept 2023
1 contribution1 helpful vote
While this place looks like a 5 star establishment at first, ALL of the good first impressions vanish when they start to nickel and dime you for every little thing. Things I would take for granted at a Motel 6 are upcharges. there were extra taxes you weren't expecting, you can't make a free LOCAL call, you only get one packet of coffee in your room regardless how many nights you book. If you ask for more coffee, they tell you to go buy it in their convenience store. If you complain, you're told by a snooty desk clerk "This isn't the United States." I swear it!! I booked a studio and while everything amenity-wise seemed to be there, it just looked run down. There was rusty suspended ceiling over the tub, the water was rusty coming from the tub spigot, it took forever and a day to get hot water in the bathroom sink. After my encounter with the snooty clerk, a young couple came up to me and said they had just had a bad experience with the staff too and that their room was not up to their expectations either..... Overall, this was not a good experience from such a highly rated hotel.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled solo
Room Tip: Book another hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Redes Sociales Casa Maya, Ventas at Hotel Casa Maya
Responded 11 Sept 2023
Dear traveler, first of all, we offer you a sincere apology for the situation you share, we are sad that our diligent effort has not been enough to be able to take a better rating from your perspective. We can assure you that we are working on a complete renovation and constant training of the entire team so that we continue to improve in favor of the satisfaction of our guests. It was and always will be a pleasure to receive you.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Andrea A wrote a review Aug 2023
1 contribution
yoga with alejando has been incredible to start the day. he take his time and always reminds us to take deep breaths and keep and steady form that works for you. it’s reminded me to do yoga in a more consistent basis and helps me aunt do yoga for the first time 🙏🏽 bless up.
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Redes Sociales Casa Maya, Ventas at Hotel Casa Maya
Responded 28 Aug 2023
Dear andreaaG3736JV, we're happy to read your review and above all, to know that you enjoyed your stay at Hotel Casa Maya. For the whole team it has been a pleasure having you at home, we look forward to having the opportunity to receive you again soon. Best regards!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Khalifah K wrote a review Aug 2023
4 contributions
The staff and location is perfect. The room is clean, but need to improve on smell. Some portions of the room and hotel smelled of mold. Bring an oil diffuser and fabreeze. The best thing about the hotel is the beach and the customer service. I think if the hotel did a bit or remodeling it would be a easy 4 stars
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Redes Sociales Casa Maya, Ventas at Hotel Casa Maya
Responded 21 Aug 2023
Dear traveler, we are pleased to know that you enjoyed your stay at Casa Maya, for us it has been a pleasure to have received you. We appreciate the improvement points you mention, we will pay more attention to this to guarantee a quality service. We hope to see you very soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Nemanja A wrote a review Aug 2023
1 contribution
Evetything amazing. Workers so kind and professional. Entertaintment on the beach was excellent and funny. Food perfect! All the best!!! Location is excellent, public transportation is available across the street. Room was so big and very clean!
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Redes Sociales Casa Maya, Ventas at Hotel Casa Maya
Responded 14 Aug 2023
Dear 106nemajaa, thank you very much for choosing us for these vacations, we are pleased to know that you and your family enjoyed your stay at Casa Maya. We hope to have a new opportunity to welcome you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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pfenez wrote a review Aug 2023
Cancun, Mexico9 contributions1 helpful vote
The casa maya is an amazing beach club !! I have been going for years , the food is really good , and the service is great !! We always ask for Carlos !! He is one of the best waiters on the beach club side !!the beaches are just like the beach in isla mujeres
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Date of stay: August 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Redes Sociales Casa Maya, Ventas at Hotel Casa Maya
Responded 11 Aug 2023
Dear pilarfenez, we thank you for your rating and for sharing your perspective on Casa Maya, it has been a pleasure to receive you and to know that you enjoyed your vacation. We hope to see you soon among us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$237 - $854 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
casa maya cancun hotel cancun, casa maya hotel cancun, hotel casa maya cancun, cancun casa maya, imperial fiesta club hotel casa maya
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
321
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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HOTEL CASA MAYA - Reviews & Price Comparison (Cancun, Mexico) - Tripadvisor

Frequently Asked Questions about Hotel Casa Maya
Which popular attractions are close to Hotel Casa Maya?
Nearby attractions include Torre Escénica (0.9 km), Playa Langosta (0.2 km), and Playa Tortugas (1.2 km).
What are some of the property amenities at Hotel Casa Maya?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hotel Casa Maya?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Casa Maya?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Hotel Casa Maya?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Casa Maya?
Conveniently located restaurants include The White Box, The Black Sens, and Cocoa Grill & Seafood Restaurante.
Are there opportunities to exercise at Hotel Casa Maya?
Yes, guests have access to a pool during their stay.
Does Hotel Casa Maya have airport transportation?
Yes, Hotel Casa Maya offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Casa Maya?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Casa Maya offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Casa Maya?
The staff speaks multiple languages, including English and Spanish.