Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only
Payments made by partners impact the order of prices displayed. Room types may vary.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.

Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only

Visible mold on the walls from all of the water leaking
Traveller (10434)
Alexander and Angel poolside
Pool & Beach (990)
Room & Suite (542)

View prices for your travel dates

Fully refundable before Fri, 31 May
Book Now with Marriott Bonvoy
$723
Fully refundable before Fri, 31 May
Breakfast included
No prepayment needed
Get rewarded with One Key
$806
$592
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.

About

4.5
#35 of 239 hotels in Cancun
4.8 of 5 bubbles
Location
4.6 of 5 bubbles
Cleanliness
4.6 of 5 bubbles
Service
4.3 of 5 bubbles
Value
Whether unwinding on our private white-sand beach or dancing with CHIC Angels at our Rooftop Cabana Lounge pool party, Royalton CHIC Cancun is where you can Party Your Way in the glimmering heart of downtown Cancun. Take in the breathtaking views of the impossibly beautiful Caribbean or mesmerizing sunsets over the Nichupté Lagoon from your stylish suite, then set out for an effervescent adventure in lively Mexico.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Aerobics
Car hire
Parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Special diet menus
Swimup bar
Poolside bar
Rooftop bar
Entertainment staff
Evening entertainment
Nightclub / DJ
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Private beach
Additional bathroom
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Trendy
Modern
Languages Spoken
Spanish
Hotel links
Special Offer:Earn points toward free nights.

Location

Boulevard Kukulcan, Km 9.7 Zona Hotelera, Cancun 77500 Mexico
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 70 out of 100
70
Cancun Airport
15.9 km
See all flights
Aerodromo de Playa Del Carmen
65.7 km
See all flights
6,764Reviews1,136Q+A100Room tips

Reviews
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.

Traveller rating
  • 5,157
  • 803
  • 374
  • 187
  • 246
Traveller safety
Time of year
Traveller type
Language
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Detailed Reviews
Kuda K wrote a review Jan 2020
31 contributions24 helpful votes
4.0 of 5 bubbles
I was impressed by the Royalton Suites. The location is about 25 mins from the airport and very close to the main aspects of the Cancun strip including Coco Bongo. We were all inclusive so we were able to enjoy the variety of food and restaurants in the hotel. I also enjoyed the breakfast buffet - however do try and get there early before 8am. After 9am the place gets very busy, the service can be slow and some of the food may run out or you have to queue. The best restaurants in the hotel were the Italian one and the steakhouse - I can’t remember the names but I really enjoyed the food. Don’t also forget to check out the ice cream place and Sports bar which are tucked away and easy to miss. I also went to the spa which was a memorable experience. I was looked after by Jasmin and had my massage with Lily. Absolutely fantastic and felt so relaxed and pampered.
The views for sunrise and sunset are incredible all around the hotel. And even though we were not diamond club members, we had access to the rooftop where we could go and relax. Far better than fighting for a sunbed by the beach front.
Also great service from the staff. During busy periods of the day it can be a bit slow (and so are the lifts!!) but overall everyone was polite and extremely helpful. Also speak to Hugo, a Nexus tour rep. He gives an honest review of all the excursions despite the fact that he’s working on commission!
Overall I had a wonderful stay!

Areas of improvement
- The main thing which needs improving (and why I couldn’t give the hotel 5/5) are the sales people disguised as concierge and are there to pounce on arrival and request that you become a member of their Blue Diamond Resorts by making you attend a “presentation” which is basically a pressurised sales pitch. ABSOLUTE WASTE OF TIME. We were there for two hours during this presentation and it was hard to escape. The salesperson also got quite stroppy when we refused to join the membership scheme. We were told we had to attend in order to get our discounts for nexus tours excursions. However, upon checking my booking with Voyagè Privé, this discount was already included!
Read more
Date of stay: January 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JorgeCastroRCUN, Manager at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only
Responded 13 Jan 2020
Dear 908kudak I am very happy to read your experience at Royalton Suites Cancun. Thank you for sharing it on TripAdvisor and that thousands of travelers can have a reference for your next vacation. It is to our satisfaction that you enjoyed our facilities, food, beverages as well as services and restaurants. We will attend the point mentioned at the end, we share this comment to the vacation club staff. Thank you for your visit and hoping to receive you in the near future. Luxury Regards Jorge Castro General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
northernscara wrote a review Feb 2020
Brighouse, United Kingdom43 contributions58 helpful votes
5.0 of 5 bubbles
We had such a wonderful time here celebrating our wedding anniversary and could not find fault with anything!
On arrival, after a 10 hour flight, we were given ice cold drinks and shown to the Diamond Club check in area, where further drinks and snacks were available. Check in was easy, our bags were taken to our room (bedecked with an anniversary banner and having fruit and sparkling wine waiting) and within 20 minutes we were sitting by the white sandy beach, cocktail in hand, the long journey all but forgotten. Totally relaxing experience.
We would highly recommend the Diamond Club upgrade as we couldn’t have been happier with the superb service we received from our butlers, Lefranc and Mario; nothing was too much trouble and they were an absolute pleasure to chat to throughout our stay. They helped with restaurant bookings, requests for the room and even weather updates, first class!
Our room was fabulous, extremely spacious, with the comfiest bed we’ve ever slept in and the most beautiful, expansive ocean view.
The beach area was perfect, with plenty of beds and umbrellas, and some of the nicest, most friendly beach staff you could meet. Particular mentions to Juan, Alejandro, Daniel and Alan, but every one of them was fabulous, an absolute credit to the hotel. The staff in the lobby bar were also fantastic, it was amazing how many cocktails they knew and the range of premium drinks was staggering. I was particularly grateful for Tanqueray gin and Courvoisier cognac...
We tried food at all of the restaurants apart from Agave, and enjoyed everything we ate. Our particular favourite was Hunters Steak Restaurant, where the French Onion soup was a delicious starter before a really good fillet, but Score sports bar was also excellent and we could have a game of pool whilst waiting, win win! The choice at the buffet restaurant was amazing, with chef’s stations cooking Asian, Mexican, European, seafood or steaks at various times, and an abundance of vegetables and salads, breads and desserts. The breakfast selection was also extensive, with everything from fresh juices to fried breakfasts, and certainly something to suit every taste.
The entire hotel is spotlessly clean, testament to the hardworking cleaning staff who really deserve a mention for their unerring cheerfulness and friendliness.
Safe to say we loved our stay here and there really was nothing to fault...apart from maybe our stay should have been longer! Maybe next time, eh?!
Read more
Date of stay: February 2020
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jorge Castro, General Manager at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only
Responded 21 Feb 2020
Dear northernscara Thank you for sharing your review on TripAdvisor and for let us know you enjoyed our facilities and service. I will share your comments with the staff and the mentioned areas. Be sure they will be motivated even more, also thank you for your feedback, your opinion is very valuable to continue offering great service. We hope to receive you once again soon at Royalton Suites Cancun. Luxury Regards Jorge Castro General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sigma1970 wrote a review Jan 2020
Winnipeg, Canada2 contributions4 helpful votes
5.0 of 5 bubbles
Clean efficient and modern. Everyone we met from the waiters, bartenders, room service and especially the beach staff were courteous and professional. Drinks were never empty thanks to Alejandro and German and all the staff at the Score Bar. Eduardo on the beach always made sure we had a lounger. They are now aggressively stopping people from reserving loungers all day long when they are not using them and we would saunter down to the beach everyday around 10am and always got a seat. Room service for breakfast was delicious and quickly served, too bad I cannot remember the fellow on the 12th floor who delivered it. Did not have a bad meal all week and the bread and sweets were beyond compare. White Party was a blast and liquor was all glass bottle top quality with Grey Goose Ketel One Belvedere and Don Julio pouring freely at all bars. Travelling as a couple we were quite amazed at the number of children at the resort especially in mid January which kind of knocked down the luxury vibe a little especially as parents would have their children running around the bars late at night. I guess we are just too used to Adults only resorts and we think this place would make a great one. Also the limited access to the adults only rooftop lounge(diamond club gets free liquor) renders it quite underutilized.
Read more
Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JorgeCastroRCUN, Manager at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only
Responded 21 Jan 2020
Dear sigma1970 What a pleasure it is to know that your stay in our Resort has been of total pleasure and that our facilities and services offered to meet your expectations. Thank you very much for your stay at Royalton Suites Cancun. On behalf of all the departments you mentioned, I share that all of them are very motivated to receive this message from you. I hope that we will soon have the pleasure of receiving you at our Resort very soon. Luxury Regards Jorge Castro General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Trekkers0 wrote a review Mar 2020
15 contributions49 helpful votes
2.0 of 5 bubbles
Despite reading all the warning about this hotel not having enough space and lounges for all their guests, we went to Royalton suits anyway. To reserve any kind of seating for your family, you have to go through all kinds of troubles and fighting. You also have to take your wet towels to your room, otherwise you might not get new beach towels for a while. How is it even conceivable in a supposedly 5 star hotel, for guests to not being able to get towels?! Happened 3 times in 2 days. The accounts of people not being able to get lounges, of people fighting are too numerous. Hotel has to have something else going for it, to make up for such atrocious lack of accommodations, but Royalton Suits doesn't. It is perfectly average otherwise. Stay away, or spend more on their premium option, which is the idea anyway
Read more
Date of stay: March 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jorge Castro, Director General at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only
Responded 11 Mar 2020
Dear trekkers0 Thank you for sharing the points of your stay. I regret to read in your comment that we did not meet your expectations at certain points of your stay at the Resort. Each received opinion is very important to be able to offer a better service. Actions are being taken to attend this review. It is very important to mention the reserving of sunbeds is not allowed at the resort. We hope you can visit us again soon and we can change your perspective. Luxury Regards Jorge Castro General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Edward T wrote a review Apr 2021
25 contributions13 helpful votes
1.0 of 5 bubbles
This is a great hotel if you like to Party, Smoke weed and act like a college student. Upon arrival do not expect to check into the hotel until after 3pm. They will hold your luggage and give you acess to all facilities. Once we got to our room we had a beautiful View, However, the room had a constant smell of BBQ, so expect all of your clothes and belongs to smell like a North Carolina smokehouse. The room thermostat goes to 19c but the room never cools below 73F. The elevators are slow during peak eating times and usually one was out of service daily. The beach area is very well kept but unfortunately they do not have a NON-Smoking area designated. There were a lot of people smoking cigarettes and Marijuana on the beach area. If you want to sit by the pool do not expect to have a peaceful time. The swim up bar was always occupied by heavy drinkers, whom you never saw get out to use the restroom. The cliental that they get at this property for the most part is lower class, not to be abrasive but you get what you pay for. The sit down restaurants in the evening were very good and the service was better than the buffet area. Make sure to always make a reservation or you will be stuck at the buffet. The Buffet area was under staffed at the serving stations. The chef that cook you food are really nice. About 1/3 of the other servers are not friendly and seem to hate their jobs. The Buffet area is extremely understaffed and most of the stations did not have people to dish food out. The staff in the Buffet dining area are great. Be sure to tip the person that serves you, because other servers will come up when you finish and take the tips that were intended for your server, very cut throat. One evening we were about to walk out of the lobby to the pool area and a minute prior someone had dropped a glass from their balcony to the patio below and thankfully no one was hit because they would have been killed. There is no enforcement of Vaping or smoking weed in the entire property, including the lobby and bar areas. Also, people think that its ok to walk around with bluetooth speakers at full volume with their taste of music. It was very sad to see how people represent their countries while visiting Cancun. If you are looking to party hard and act like a fool this is the hotel for you. Most of these problems at this hotel could be fixed if security would crack down. Due to the loss of tourism the past year I believe they turn a blind eye to a lot of issues. If your looking to relax and have a romantic stay this place is not for you.
Read more
Date of stay: April 2021
1.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
2.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Director General at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only
Responded 4 May 2021
Dear guest, First of all we want to thank you for choosing our resort to spend your recent vacations in Cancun, it was a real pleasure for us to have welcomed you in our facilities, however we are very sorry to know that many aspects of your vacation were not what you expected. We want you to know that your comments are really important to us and that we care a lot about the impression you get from this resort, that is why we assure you that we are working on each of the aspects that you mention that we can improve to provide a service of the best quality for our guests. Again, we thank you for taking the time to mention all of this, as these comments are what help us learn and improve. We hope that despite the image you have of our resort you can give us the opportunity that next time we can exceed your expectations. We wish you the best, greetings! Omar Dueñas General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Laurie S wrote a review Jan 2020
13 contributions3 helpful votes
+1
5.0 of 5 bubbles
We returned from Royalton Suites visit a few days ago. The resort won’t disappoint. The room upgrade to Ocean View was much appreciated. The rooms are modern and housekeeping was great. On our second last day, we were missing water but a call to housekeeping and water was delivered within minutes. The hotel is quite easy to get around with restaurants, buffet, coffee shop and bars all within 2 floors (plus the beach/pool area).
Contrary to other reviews, we never felt hassled about the vacation club/time share presentations. Our friends went, but despite the pressure sales pitch, they said it sure was worth seeing how the other side lives!
For those not wanting to tackle the big set of stairs down to the beach, there is a ramp on your left just past the coffee shop. I saw lots of strollers heading down that way.
The location is great for those who want to take in off resort entertainment - Coco Bongo and many other bars/restaurants are an easy walking distance. However, if not wanting to leave the resort, there is good entertainment in the evenings and even nice quiet places to play cards.
We tried a couple of al a cartes but decided the buffet was as good as other options. Not huge like some bigger resorts but very good food.
One big perk in contrast to other places, when we checked out and had our bracelets cut off, we were given a check out card that allowed us to continue to use bars and restaurants while waiting for our bus to the airport.
Shout out to Alberto, our beach server. He was very friendly and helpful. Thank you from “Mr. Redeye” and “Brad Pitt”. Also, ask for Manuel in the buffet. Again, very friendly and helpful.
The only hassle we had was getting a beach chair. We weren’t Diamond, so getting chairs for our group of 4 meant early mornings. There is a message that flashes on the tv indicating towels will be removed by staff if chairs are empty for an hour. Staff started doing this by the end of the week.
Overall, if we have an opportunity to stay at another Royalton resort, we will.
Read more
Date of stay: January 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JorgeCastroRCUN, Manager at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only
Responded 29 Jan 2020
Dear 718lauries We appreciate the positive feedback. We feel so proud to read you had an amazing holiday in paradise. Thank you for your preference and your kind comments on TripAdvisor and for giving us the opportunity to serve you. We are looking forward to your next visit to Royalton Suites Cancun soon. Luxury Regards Jorge Castro General Maanger
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
kbarte wrote a review Feb 2020
5 contributions6 helpful votes
5.0 of 5 bubbles
I want to start off the review by giving credit to our server, Miguel K at the Agave Mexican restaurant. It was our last night and he did a fantastic job. He made fresh guacamole table side which was delicious and then recommended a shot at the end of our meal. It was a peanut based shot and it was amazing especially if you love peanut butter because that’s what it tasted like. So huge shout out to him.

The resort was beautiful, new and very clean. It was also a short 5-10 minute walk to the main part of Cancun. The restaurants and buffet were excellent. The service was fantastic. The beach was gorgeous and very clean. They don’t use single use plastics like straws and cups which was awesome to see.

Only negative is the lack of beach chairs or more so the lack of monitoring of beach chairs. People leave their towels on the chairs, dip out for hours at a time and then come back trying to claim the chairs are theirs. Saw this happen more than once. One particular time a couple was gone for more than an hour and left their towels. We were considering grabbing the chairs after 30 minutes of them being MIA and then another couple took them so we thought good for them. Even more time goes by and the new couple is well into their beach day when the first couple comes back and boots them out. Resort staff need to remove towels if no other belongings are on the chairs so other people can use them. At any given time half the chairs are empty but there are towels on them or one little personal item left behind. Gave up even attempting to look for a beach chair after the first day.

Other than that Mexico has been our favourite destination so far and we had a great time!
Read more
Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JorgeCastroRCUN, Manager at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only
Responded 13 Feb 2020
Dear kbarte Thank you for your recent review on TripAdvisor. We are happy to know how much you enjoyed your stay at Royalton Suites Cancun and that our facilities and services lived up to your expectations especially by the service od Miguel at Agave. We appreciate your continued feedback in regards to the ongoing issues surrounding the “Reserving of sun loungers”, out of common courtesy to other guests this practice is not permitted in the Resort, your feedback will contribute to reinforce all the points you mention. We will be glad to receive you in the not distant future. Luxury regards Jorge Castro General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ashley A wrote a review Dec 2020
8 contributions3 helpful votes
+1
4.0 of 5 bubbles
Our stay at this resort was just okay.
It’s very beautiful. The water is a beautiful blue color that you don’t get anywhere but Mexico. There was no red seaweed because the waves were huge! This wasn’t a big factor as the pool over looked the ocean so you could enjoy both.

One of my biggest issues is that They say no reservations on their website but then they make you make reservations when you get there.
We went to a restaurant the first night and was turned away without reservations... this information was not told to us when we checked in.
Some days the reservation station opens at 8 or whenever the girl feels like showing up... and once their spots fill up you are SOL

My other big complaint is that’s it’s very Hard to get water, called 4 times within two days to get water sent to the room and it still hadn’t shown up... they Wouldn’t let us pick it up anywhere, they said the concierge can’t go in your room anymore due to covid, so we had to be in the room. The one days we were in the room for 4 hours in the middle of the day and no water ever showed up. It wasn’t until I called the front desk and complained that we finally got water.

Keep in mind that Housekeeping locks you out of your room when they are cleaning. So if they come to clean while you’re at breakfast you are locked out until they are done to be able to get your beach things. And beach chairs fill up at 9:30 so you better time yourself wisely.

My last issue, is that we were Locked out of room, the key stopped working, they said the battery was dead in our door. They sent someone up, keys worked, went to the beach, came back and my key didn’t work again!
It wouldn’t have been a problem had you not had to wait 20+ minutes sometimes for elevators as they are only allowing 4 people per elevator currently and a lot of the time they were full when they go to your floor.

Otherwise, the beach was fantastic, the wait staff was fantastic. These are just minor inconveniences that added up over the entire vacation. The restaurants that we did get to eat at, were great. We got tired of the buffet due to lack of dinner reservations being available so a couple of the highest we actually went out and got dinner, which sort of defeats the purpose of an all inclusive vacation.

When these things were brought up the the hotel staff we were kind of brushed off. This was only our second experience with Mexico and neither have been great. For the price I’d rather go to Jamaica.
Read more
Date of stay: November 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Owner at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only
Responded 4 Dec 2020
Dear 509mitchela Thank you for sharing your feedback about your visit to our resort. I read carefully your words and noted your vacations do not meet up with your expectations but you can be certain that all your comments will be taken into consideration in order to improve the guests' experience. We appreciate your review which points out some interesting matters. Also, we appreciate the positive comments of your experience. We hope to give us an opportunity to return to Royalton CHIC Suites Cancun in the not distant future. Chic Regards Omar Dueñas General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rschrand wrote a review Mar 2020
Kansas City, Missouri5 contributions5 helpful votes
4.0 of 5 bubbles
We went to Royalton the last week of Feb 2020, and it was great! Myself and husband, traveled with 2 other couples and all of us were diamond club. Some say diamond club is typically 12-15 floors however we were in 9,11, and 14. Only difference we noted was the shower size was smaller on 9 & 11, which wasn’t a biggy. One butler scheduled our dinner reservations for the group which was easier.

A few things to note: We didn’t stick around Level 18 - no shade by time we arrived, view was taken over by cabanas on far wall and pool was wading depth. It was a hot day and we were already burned...not our jam.

Evening entertainment was always a blast out front! Karaoke did not disappoint on 3rd floor!

Food: Score bar food is tasteful! Jade restaurant by far was best experience! Lunch buffet at 1230 is amazing! We did have reservations for steak house however the time it took was awful and they were low staffed. You could tell they were doing their best but we did leave our table after 45 min. I would say, go early to that one!! Room service is on point!

Bar crews on all levels were amazing and they did their best to accommodate!

Tip your peeps for the best experience! For us, we tipped our butler first day a considerable Amt and it wasn’t worth it! They didn’t do hardly anything for us. Spend your tips on housekeeping and bar/pool staff.

The climate control is fine on “auto” you take it off “auto” you will be in fan mode! Don’t make that mistake! We were thankful there was a humidifier in our room to assist but man o man it was tuff getting the humidity back down!

Ocean view is amazing!! Beach is fantastic!

We never had issues getting lounge chairs for 6 on diamond club but we felt awful for those that were unable to do that! People would be up by 630a on the non diamond club side for chairs! They need to fix that!

Pool bar is amazing and staff are amazing!

We received “resort credit”, we did not claim them....if you do decide to do this you will go through a little speech and time share stuff. Warning, sales staff can be like vultures on 1st floor. Your there to vaca, just kindly say no thanks and move on, if your not interested!

Spa was on point!! Hydro was super cool experience! I had the aloe wrap as I was super burned...most amazing spa experience ever! Note-if you go for hydro first in your suit, bring a dry set of clothing with you for after spa!!

Overall, great first experience to Cancun!
Read more
Date of stay: February 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jorge Castro, General Manager at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only
Responded 3 Mar 2020
Dear Rschrand We are pleased to know that you had your vacation with us and all our facilities, restaurants and services met your expectations. I will share your kind comments with our staff. Also, we read in detail your feedback and it has been shared with the concerned areas. We hope that you will soon visit Royalton Suites Cancun again for your next friend trip! Luxury Regards Jorge Castro General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lisa R wrote a review Mar 2020
35 contributions33 helpful votes
5.0 of 5 bubbles
We wanted a vacation that offered a clean resort with a great beach, delicious food, nice rooms and time to chill out. We found exactly what we were looking for at the Royalton Suites Cancun. It had it all! We purchased the Diamond Club upgrade which provided us with butler service, an ocean view luxury suite and all inclusive access to the rooftop bar, pool and seafood restaurant. The location was perfect with a 10 minute walk into town or a quick bus ride to shopping or the Ultramar Ferry ports.
The only negative thing I will say is that with the upgrade, you will have people trying to up-sell, disguised as resort coupons or credits. They will invite you to a breakfast which is like a time share presentation. Simply say, "no gracias" (which you may have to say a few times) and they will leave you alone.
We would definitely recommend this resort. Enjoy!
Read more
Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jorge Castro, General Manager at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only
Responded 9 Mar 2020
Dear Lisa Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our service and facilities. Thank you again, and we look forward to seeing you on your next trip to Royalton Suites Cancun! Luxury Regards Jorge Castro General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Answer from Kim S
Southend-on-Sea, United Kingdom53 contributions99 helpful votes
Just don't go spring break ! And you will have a lovely time
Departure32274307945 wrote a tip Yesterday
2 contributions
5.0 of 5 bubbles
"Make dinner reservations asap"
Read full review
Roam06377890930 wrote a tip 20 May
1 contribution
4.0 of 5 bubbles
"The food was hit or miss. Sometimes it was cold and you could tell it was reheated. The best restaurants were Chopsticks & Hunter Steakhouse"
Read full review
Happiness55446124563 wrote a tip 20 May
2 contributions
5.0 of 5 bubbles
"The pool could've been a little more clean that's important but other than that it was fun in the sun I haven't had that much fun in a long "
Read full review
Jen P wrote a tip 19 May
1 contribution
5.0 of 5 bubbles
"Take lots of sunscreen & after sun lotion Be ready to have a great relaxing vacation!!!"
Read full review
Chriswalker519 wrote a tip 18 May
8 contributions6 helpful votes
5.0 of 5 bubbles
"This resort was so diverse in people we loved it. They didn’t try to yodeled the diamond members. Wednesday-Tuesday stay is so optimal"
Read full review
Not the right property for you?
There are more places to choose from in the Cancun area.
PRICE RANGE
$605 - $922 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
180
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

ROYALTON CHIC CANCUN, AN AUTOGRAPH COLLECTION ALL-INCLUSIVE RESORT - ADULTS ONLY - Hotel Reviews & Price Comparison (Mexico) - Tripadvisor

Frequently Asked Questions about Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only
Which popular attractions are close to Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?
Nearby attractions include Playa Chac Mool (0.3 km), Tornado (0.1 km), and Ripley's Cancun (0.1 km).
What are some of the property amenities at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?
Guests can enjoy a swimup bar, a rooftop bar, and an on-site restaurant during their stay.
Is parking available at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?
Yes, free parking is available to guests.
What are some restaurants close to Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?
Conveniently located restaurants include Taqueria Los Chachalacos, The Surfin Burrito, and Natura.
Are there opportunities to exercise at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?
Yes, dry cleaning and laundry service are offered to guests.
Does Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only?
Many travellers enjoy visiting Zona Arqueologica El Rey (6.5 km) and Scorpion’s Temple (2.1 km).
Does Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only have any great views?
Yes, guests often enjoy the ocean view available here.
All Cancun HotelsCancun Hotel DealsLast Minute Hotels in CancunHotels near Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only
Things to DoRestaurantsFlightsHoliday HomesTravel StoriesCruisesCar Hire