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Many guests appreciate Óleo Cancún Playa for its variety of dining options, quality beach and pool amenities, and commendable room service, though some suggest there's room for improvement. While the rooms' cleanliness and views often receive high marks, complaints about maintenance, noise, and dated decor are not uncommon. The service and atmosphere receive mixed reviews, with the staff's friendliness being a highlight, yet some guests report inconsistent service and a divisive atmosphere.
The hotel's location is generally well-regarded for its scenic beachfront and accessibility to attractions, but it's sometimes considered remote. Lastly, opinions on value for money vary among travelers.
Location
Beachfront
Atmosphere
Mixed
Rooms
Comfortable
Value
Mixed
Cleanliness
Spotless
Service
Inconsistent
Amenities
Satisfactory
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We stayed 5 nights in this all inclusive hotel and absolutely loved it! 1. We had booked a sunset view room but the room was situated in such a place that we got both lagoon view and ocean view. I couldn't have asked for anything better. The room was clean and housekeeping cleaned the room whenever we asked them to. It got pretty dirty with sand when we got back from beach and they cleaned it every time. 2. Front desk staff was very courteous in answering our questions. On our excursion days they arranged us to sandwiches to go. 3. The best part of this hotel is the food. We are vegetarians, we had plenty of options everyday. The chefs at the grill obliged our request to clean the table and knife before grilling veggies. There were lots and lots of options for food & dessert. During our excursion days we went to the bakery and got sandwiches to go. The food is perfectly cooked, perfectly seasoned and very fresh. 4. The hotel is right on the beach and has fantastic views from every where. The currents are strong, but i walked all along the beach including Playa Delfines, they are no different. The beach along hotel zone are steep, some places have rocks . We had good time playing at the beach. 5. While at the beach we were constantly asked if we needed a drink
If you have excursions planned and you'd like to explore hotel zone or relax this is the perfect hotel. If you only intend to stay in the hotel and not go out anywhere, you may want to consider because there are no entertainment option. I'd definitely recommend this hotel for their service, food and views.
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Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Services, Atención al huésped/Recepción at Óleo Cancún Playa
Responded 27 Jan 2025
Dear guest, Thank you for sharing such a wonderful and detailed review of your recent stay at ÓLEO Cancún Playa. We are thrilled to hear that you had an amazing experience and that our service, food, and breathtaking views exceeded your expectations. We truly appreciate your kind words about our front desk team. It’s rewarding to know that their assistance and thoughtful arrangements, such as providing sandwiches for your excursions, contributed positively to your experience. We are especially pleased to hear that you enjoyed the variety of vegetarian options available at our restaurants. Our culinary team takes great pride in catering to all dietary preferences, and we’re happy to know that they accommodated your requests with care and attention. Your compliments on the freshness and quality of the food are greatly valued, and we will be sure to share your appreciation with our chefs. We are so pleased to know that you would choose ÓLEO Cancún Playa again for your future travels. It would be our pleasure to welcome you back for another unforgettable experience. Cordially, ÓLEO Cancún Playa
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The Oleo Playa all-inclusive hotel is a boutique is located along the hotel zone and the reason we chose this is that we didn't want to be in a massive hotel with hoardes of tourists. It is a short bus ride to the La Isla shopping centre as well.
Our ocean view family room was very specaios, the bathroom however was a little tight on space. Bedding is very good and there was plenty of storage space.
The Spa is lovely and my massage therapist was very timely and professional, due to Inspira, I received a 20% discount on my therapy and 2hr use of the steam/sauna/jacuzzi. Inspira also upgrades guests to enjoy free in-room service, a bottle of bubbly, turn-down service and food on the go (packed for tours).
The service is excellent and food options include a Buffet restuarant and a Japanese and Mediterranean sit down a la carte, plus a pool bar and resturant for faster foods and a coffee shop. The food overall was very good with a good choice for breakfast and some authentice Mexican choices such as Nachos, Tacos and Chilly.
The Concierge/Tours Desk were helpful but always choose your tours carefully not to be pushed into something you don't want to do. We had to skip Xcaret as it was just too long a day but instead booked the Circque du Soleil performace of JOYA and the transport was arranged by Vidanta where the performance takes place.
I have had to take one star off overall, as mentioned in a previous review, the facilites need upgrade - rooms, bathrooms, lifts, common areas, they are all a little tired.
Overall, we would highly recommend Oleo all inclusive simply because the staff are very responsive and provide excellent service, the location is great and food is good!
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Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Oleo Cancun Playa, Atención al huésped/Recepción at Óleo Cancún Playa
Responded 1 Sept 2024
Dear SoniHolidays Thank you very much for choosing to stay with us and taking the time to rate your experience. We are delighted to read that you enjoyed your stay, the quality of our food, and the efficiency of our artist services. Your feedback is of great importance to us as it allows us to continuously improve and create memorable moments for our guests, ensuring they feel the warmth of our hospitality every day. We will be more than happy to welcome you again soon. The ÓLEO family wishes you a safe journey back home. Sincerely, Guest Services
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My now husband and I traveled to the Oleo for our destination wedding and brought our closest family and friends. The staff were incredibly friendly and helpful from the second we stepped foot on the property. We became fast friends with Daniel, who worked around the beach and pool bar - he provided such excellent service, going above and beyond, making our experience extra special. Paola and Julia helped me plan the wedding just how we wanted it, staying close on the wedding day to help us through and make sure things ran smoothly. The Haaka restaurant was my favorite, with the most delicious salmon I've ever had in my life and sushi rolls that rival any I've had back in New York. Enrique and Crispin, servers in Haaka, were also exceptional, providing friendly and professional service consistently. Raoul and Jose in the lobby bar were also fantastic, making us laugh and feel right at home.
We really loved the beautiful beach there, which was very clean and made for one of the most stunning views I've ever enjoyed. I would highly recommend renting a cabana on the beach, it will be money well spent if you are someone who like to have a cozy, shady spot or has kiddos. Staff will come by and take your order for food and drinks; give them a dollar or two each time and they take excellent care of you, bringing you drinks before you need to order and going above and beyond.
If you have a chance, I would also recommend hitting the spa; we enjoyed a hot stone massage from Christine and Elizabeth and it was wonderful!
The room had a gorgeous ocean view and the little balcony was nice to be able to look at and hear the ocean anytime we wanted. One small issue was the bathroom door didn't lock and other guests in our party also had the same problem. Just a small maintenance issue that can be addressed to improve the experience.
I could go on and on because there aren't enough good things to say about the location, the wonderful staff, and the experience that we all enjoyed. I will say that if you're looking for crazy nightlife, clubs, a bunch of young singles, this isn't really the place for your. But if you like an atmosphere where the staff know your name and what you drink and you're down to make friends during the pool trivia games or karaoke night, you should book your stay at the Oleo!
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip:Spots around the pool disappear quickly, so if you're dead set on parking it there for the day,...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Oleo Cancun Playa, Atención al huésped/Recepción at Óleo Cancún Playa
Responded 20 Feb 2024
Dear I5344XEcourtneyl, Thank you very much for choosing to stay with us and taking the time to rate your experience. We are delighted to read that you enjoyed your stay, the quality of our food, and the efficiency of our artist services. Your feedback is of great importance to us as it allows us to continuously improve and create memorable moments for our guests, ensuring they feel the warmth of our hospitality every day. We will be more than happy to welcome you again soon. The ÓLEO family wishes you a safe journey back home. Sincerely, Guest Services
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Oleo was the last leg of our travel. My partner had been travelling for 4 months and it was a good way to end his travels, we spent his birthday here too which was special. We had a fantastic view of the ocean and our room was luxurious!! Our room was spotless after each day and the cleaners around the hotel would always say hello with a big smile! Unfortunately we didn’t get any of their names.
The check in desk staff were lovely and always went over and beyond to help us, special thank you to Mauricio and Kevin! We were not able to extend our room to a later check out but we had the option to use a room and shower for 30 minutes for no extra fee. We also were able to still use our wrist bands for a small fee until we left the hotel which was great!
The food was amazing especially the Hakka restaurant which was Asian cuisine which we very much enjoyed two evenings here.
If we had to write a small negative, it would be that we did think some of the staff did not seem happy to serve us for food or drinks. More so nothing would be said when we were served from them. Understandably I’m sure they were just too busy. We did think this improved towards the end of our trip here.
Overall we would love to come back here on another holiday but spend longer here next time! Thank you very much for making it special and a holiday to remember.
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Date of stay: November 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Services, Atención al huésped/Recepción at Óleo Cancún Playa
Responded 27 Nov 2024
Dear milliH_01, Thank you for choosing ÓLEO Cancún Playa to host your vacation, and for taking the time to provide us with feedback on your stay. We are honored that you chose to celebrate your partner's birthday with us and enjoyed a fantastic getaway. We are thrilled to hear that Mauricio, Kevin and more of our Arteleros contributed to making your stay memorable, we'll be happy to share this kind comments with them. It is gratifying to know that you appreciated the fantastic view, facilities and restaurants. We will take your feedback into consideration. We look forward to welcoming you back for another unforgettable experience. Kind regards, ÓLEO Cancún Playa
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Ok, so read the reviews, hard to work out which is right until you get here, unfortunately I'm in the negative side. This is in no way at all a 4 star? How they're getting away with this I have no idea? Booked a king-size 360 as sounded amazing. The room was on floor 9 but turned out to be up another flight of stairs so really on floor 10 with no lift access? . Room was ok but smelt of blocked drainage and human waste, also right next to the service lift that sounded like a lightsaber fight from star wars all night, got no sleep as was horrendous and had to change room after 1 night. Tried to charge us for this as classed as an upgrade? although moved to a double with a balcony the size of a beach towel. Didnt pay to change and happy it didn't smell or have loud noise all night. Discovered this hotel has red flag beaches all year round from one of the tour operators we booked with on the street. You may get sporadic amber flags if your lucky so can swim in the ocean in channelled areas. We had 2 Amber moments for 2 hrs on 2 days out of 10. No idea why this isn't advertised when booking as would never have booked this part of cancun if it was common knowledge. Hotel lifts didn't work some days so had to use stairwells. (Was on 7th floor) WiFi drops in and out. Had no running water in the room some days, when it worked we sometimes had hot water so couldn't wash or shower properly. Food is OK but no self service drinks in any of the restaurants so you're down to summoning waiters which can be hard. One thing we learned was always book your trips from the hotel not from street vendors. You will be on a coach of around 65 people from various hotels around cancun, our coach took 2 hours to collect everyone before we got anywhere near heading to our location Hotel booked trips have around 10 people max and are much faster at getting you to where you want to go. I've been to many parts of the world in many hotels so feel I can give a good headsup on this place. The people are nice, but the hotel needs to be downgraded. Extremely disappointing holiday and would never return.
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Date of stay: December 2024
Value
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Location
Cleanliness
Service
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Trip type: Travelled as a couple
Room Tip:Go to a different part of cancun if you want to swing in the ocean.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Services, Atención al huésped/Recepción at Óleo Cancún Playa
Responded 19 Dec 2024
Dear guest, Thank you for taking the time to share your detailed feedback about your stay at ÓLEO Cancún Playa. We sincerely regret to hear that your experience did not meet your expectations and that several aspects of your stay caused disappointment. We are deeply sorry to learn about the issues you faced with your room. Your comments regarding the room conditions and the proximity to the service lift will be shared with our maintenance and housekeeping teams for immediate review and resolution. We also apologize for the inconvenience caused by the red flag beach conditions during your stay. When we observe that the ocean conditions are not appropriate for swimming, we cannot risk the safety of our guests. We appreciate your understanding in this matter, as guest safety is always our top priority. Your feedback regarding the elevators, WiFi interruptions, and water supply has been noted, and we will ensure these concerns are addressed with urgency. Additionally, your comments about the dining service have been shared with our food and beverage team to improve the overall guest experience. We are grateful for your acknowledgment of our staff’s friendliness and your recommendation to book tours directly through the hotel. Our team is committed to providing seamless experiences for all our guests, and it’s encouraging to know this was evident in some aspects of your stay. We deeply regret that your overall experience fell short of your expectations, and we value your constructive feedback as an opportunity to improve. Should you reconsider visiting us, we would be honored to welcome you back and provide a much-improved experience that reflects the high standards we strive for. Kind regards, ÓLEO Cancún Playa
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We spent 11 nights at the ÓLEO hotel, we had a sea front room and the view was absolutely stunning. Room was clean and shower was big and always hot water. Room was plenty big enough, down side there was a connecting door to another room, during our stay it changed occupants around 3 times. We were able to hear everything from the room so it did lack some privacy and was difficult if they came back in late and were noisy. There were 4 places to eat, morning time was a buffet, quite a bit of choice however the food was usually tepid if you did not have something freshly cooked. Served tea and coffee, plenty of cold choices such as ham cheese etc, cereals pastries bread. Freshly cooked eggs, and a selection of warm dishes to choose from. Lunch time there is a pool bar, which was very tasty and offered Mexican and standard burger and chips etc selections of the menu, all freshly cooked. There are two restaurants in the evenings a Mediterranean which offers a selection of pasta and meat dishes, who have starters mains and desserts, the Asian restaurant services a selection ofsushi (all have cream cheese in and fish) no vegetarian choice, rice, meat and noodle dishes again starters mains and desserts. There is enough choice to work your way through. There is room service which we did order on two occasions which is warm and does not take long to be delivered. The beach is clean with lifeguards, sea a little choppy but beautiful to swim in. The pool was cold but refreshing, does become very loud with the daily activities and is difficult to get in the pool as the sun loungers are crowded around the pool could be intimidating for the shy person. The bus to Cancun is one US dollar and worth a trip. Don’t go to market 28 it is a hard sell souvenir shop and they don’t leave you until you buy something, get the bus as a taxi will set you back around $30.00 each way. We did not do a trip this time in Mexico but if you are Canadian or from the US they offer the trips with a 50% discount if you sit in on their time share presentation. Being from the uk we were not offered this so the trips were a lot more expensive. We did not experience the spa, however looks lovely and with the inspira package which we had it does offer a 20% discount. The shop is extremely expensive and a packet of crisps cost us $7. However there is an OXXO store across the road with a big selection. The best thing about the ÓLEO are the staff, they are all attentive and just want you to have the best time possible. They are friendly, kind and every single one go the extra mile to make you comfortable. Did not catch many names but I would not want to miss anyone, they are all fantastic. One small downside is that we were unable to keep our room for a late check out as hotel was full but you can keep your wrist band for $11.00 per hour, I feel this let the place down as other areas you can use the facilities till you leave without an extra cost. As we were here for only 3 hours after check out we opted not to and the bands were cut off.
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Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Services, Atención al huésped/Recepción at Óleo Cancún Playa
Responded 20 Jan 2025
Dear Guest, Thank you for taking the time to share such a detailed review of your recent stay at ÓLEO Cancún Playa. We are delighted to hear that you enjoyed the stunning oceanfront views, the cleanliness and comfort of your room, as well as the variety of dining options available throughout your stay. It brings us great joy to know that our team contributed to making your experience memorable with their attentive and friendly service. We will certainly share your kind words with them. We appreciate your constructive feedback regarding the sound insulation of the connecting door in your room. We sincerely regret any inconvenience caused by the late check-out policy and appreciate your perspective. Our team strives to provide flexibility based on availability, and we apologize if this aspect did not fully meet your expectations. Once again, thank you for choosing ÓLEO Cancún Playa. We hope to have the pleasure of welcoming you back in the future for another memorable stay. Cordially, ÓLEO Cancún Playa
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Staff are freindly. All bar staff were brill and all the staff around the pool during the day running around delivering food and drink to your sun beds. The coffee shop was good but needed an extra oerson on during the rush hours the pepole who was there were very polit and freindly but under to much pressure.
The trips we did were amazing.
Rooms clean and always had a hot shower. Veiws across the lagoon were brill and the sun set. Not many good points but now for the bad points.
This place says its a 5* i would give it a 3* at a push.
Not enough staff on in the restaurants especially in the buffet restaurant. If you was not down for 8AM for breafast you would be queing up for half hour or more as there was not enough tables.
At lunch we had to set up our own tables as the staff just seamed to ignore you. Evening was just the same. As for the food mornings was dreadfull out of ten nights i only had breakfast 3 times all there was to eat was omlet or fried eggs the bacon was not good enough to feed back to a pig.
Their was'nt any fresh fruit on at all morning/lunch/dinner when i complained about this they told me i had to ask for it so you felt like a 5 year old at school asking if you can have a banna.
If you like a lot of salads you will be ok but yoiu want find cheese to go with it (guess what you have to ask for it)
Not enough sun beds to go around was'nt allowed to save them but plenty was and the staff never did anything about it so if you was'nt on a sunbed for half 8 you would'nt get one.
Jacuzziwas nice and warm and should have been for over 18's only well it turned into a childens swimming pool when i complained they said wher are the childen suposed to go as they have'nt got a small pool and the bigger pools are to cold.
We hired a bed on the beach for $49 what a waist of money you may as well stay on a sunbed (if you could get one)
On the day of check out. We had to be out of the room by 12 midday and our thransfer was'ent until 4pm we was told if we wanted to use the facilites it would cost another $10 what a rip off if your all inclusive you should be able to use the facilites till you leave and when asked about a room for a room to freshen up before you are picked up they said they dont do them.
This hotel is also a time share/holiday vactions as well as a normal hotel for holiday makers the down side is if you ware a orange/golden colour band you will get treated less than if you had a red ban on as red banders get more privileges if you are a time share person.
Over all I would not recomend this hotel and i certanly would not be going back.
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Date of stay: February 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I’ll start by saying we’ve been to Mexico well over a dozen times. It’s our favorite vacation spot. This is the only resort we’ve ever stayed that I considered changing resorts half way through. It’s also the only resort we’ve ever been to where the food was barely edible, and it made me sick. It’s so bad that I feel compelled to write a review while we are still here. I’m that angry.
The photos on trip advisor are all prior to 2019 and very outdated. Oleo’s social media makes this place look swanky but it’s at best a 2.5/3 star hotel. Everything is run down and dirty. There was trash floating in one of the pools (see pic). If it’s this dirty and run down in the public space I’d hate to see the kitchen. No wonder I got sick.
Our shower in the room was hit or miss with hot water. The room thermostat is preprogrammed and you can’t change it. Ours stayed on 25°C/75°F the entire time despite setting it lower. Maintenance came and was the one that told us we can’t change it we just have to keep the window curtain shut to prevent the sun from heating up the room. The mini fridge also never got above luke warm in temp.
The clientele is very trashy, which is why this place shockingly gets good reviews. Low standards.
The staff is decent. They were the only highlight.
The buffet restaurant is awful. It’s like fast food or food you’d get at a gas station. I stopped eating breakfast there and went to the coffee shop instead (doesn’t have food but the espresso is good). Italian restaurant is ok. The Asian restaurant is not great, like your local cheap Chinese takeout place at home. Those are your only options. The good news is you’re right across the street from or a short car ride away from offsite restaurants if you want to get a better meal elsewhere. But that defeats the purpose of all inclusive doesn’t it? The beach is decent but again doesn’t look anything like pics.
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Date of stay: February 2025Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Services, Atención al huésped/Recepción at Óleo Cancún Playa
Responded 17 Feb 2025
Dear guest, We sincerely regret that your experience at ÓLEO Cancún Playa did not meet your expectations. Providing a high-quality stay for all our guests is our top priority, and we are sorry to hear that certain aspects of your visit fell short. We are sad to learn that the dining experience did not meet your expectations and that you encountered issues with the room amenities and maintenance during your stay, we will sure pass along your comments about this to the corresponding area. We do appreciate your kind words about our Arteleros, as they work hard to provide warm and attentive service to all our guests. We regret that your visit did not reflect the experience we aim to provide, but we truly appreciate your input. Best regards, ÓLEO Cancún Playa
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I read a lot of reviews before we came here some good and some not so good but I can honestly say my wife and I have no complaints. We were looking for a nice quiet vacation on the beach and that’s exactly what we got. This is not a party resort so if you are looking for a 24 hour a day party go elsewhere. Sebastian made sure our checkin was smooth and easy after a long day of travel and Issac gave us the tour while bringing our bags up to our room. Because we had the inspira package there was a bottle of sparkling wine and some macaroons waiting for us in the room. We had an ocean view double room with a small balcony. It was looked after everyday, the fridge was restocked everyday with 4 bottles of water, 3 sodas and 2 beer. There is a small safe, a coffeemaker, a hairdryer, an iron and ironing board. The air conditioner worked fine. The food was fine and plentiful. There was sometimes a wait to get to the buffet for breakfast but most days it was not a long wait. There is the buffet and 2 restaurants that were excellent. There is also a coffee shop where we went everyday after dinner where Claudia made us the best lattes and coffees. The beach resto makes fantastic fish tacos, wings, burgers, nachos and hotdogs all served to you on the beach or poolside. A shoutout to Pedro, Daniel and Sheila who work so hard everyday to make sure you always have a drink and are never hungry. The animation team are great….my wife won a bottle of tequila playing a game by the pool! A couple of things to make your day go smoother. If you want a spot on the beach with an umbrella go down around 7 am to put your towels where you want to be…it’s early but on the upside you will be treated to a spectacular sunrise. Always be polite with the staff….these people work hard to make your stay memorable and don’t be afraid to tip for good service. Tips are not required but being kind to the staff and tipping a couple of bucks here and there gets you remembered and the service gets even better. All in all we had a great stay and are thinking about going back next year.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Oleo Cancun Playa, Atención al huésped/Recepción at Óleo Cancún Playa
Responded 9 Mar 2024
Dear O7382RGjimv, We are delighted to know that your stay was wonderful and exceeded all yours expectations; our main objective is to ensure that all our guests have the most pleasant memories on their return home. Thank you for your congratulations and for your kind comments. Each one of our reviews is highly important to us. Allow me to let you know that your observations are constructive and motivate us to work in these areas, as our priority, will always be your satisfaction and comfort. It will be an honor to be able to have the pleasure of receiving you again The ÓLEO family wishes a safe return home Sincerely, Guest Service
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As an American, this was my first time visiting Cancún, Mexico in about 20 years. I came on a solo trip as a female to get oral surgery at “Cancún Dental Design” which was the BEST experience - it was a fraction of the cost that it would be in the U.S. and with exceptional care attending to my every need including a shuttle to and from Oleo Cancún Playa hotel! If you are an American, I highly recommend you get any and all of your dental needs taken care of in Cancun.
With that said, my stay at Oleo Cancún Playa was also EXCEPTIONAL - the food, customer service, scenery, cleanliness all exceeded any expectation I could possibly have. The hospitality, warmth, competency, professionalism, and kindness of the Mexican people is truly heartwarming.
Kevin, the Oleo hotel staff was just one of those examples of exceptionalism as he not only answered all my questions about how everything works in Mexico - transportation, best time to book at Oleo, he also provided so much other valuable information about how Mexico works. He should truly be considered for management if he hasn’t been already. He also made sure I had everything I needed as I was traveling without my husband in order to get my dental work done. I will definitely booking my next trip at Oleo when I have to get the rest of my dental work done!
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Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Services, Atención al huésped/Recepción at Óleo Cancún Playa
Responded 16 Dec 2024
Dear guest, Thank you for choosing ÓLEO Cancún Playa for your solo trip, and for sharing such a detailed and heartwarming review of your experience. We are delighted to hear that your stay was exceptional and that you found our food, customer service, scenery, and cleanliness to exceed your expectations. It is truly gratifying to know that you felt the warmth and hospitality of Mexico through our team, especially Kevin, whose professionalism and care made such a positive impression on your visit. Your kind words will certainly be shared with him. We are also pleased to know that your dental experience in Cancún was such a success, and we appreciate your recommendation to fellow travelers. It would be our honor to host you again for your future visits, and we look forward to welcoming you back to ÓLEO for another memorable stay. Kind regards, ÓLEO Cancún Playa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
In another group that I am in, I was given the following information: phone from the US 888 585 8234. I tried to include the email I was given but was not allowed to post it.
"Use the bus to get up and down the hotel zone.
If you don't like cold rooms, bring a pair of sweats and a sweatshirt as the rooms do get a little cold but not unbearable"
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
