Grand Park Royal Cancun
Boulevard Kukulcan km 10.5, Cancun 77500 Mexico
Lowest prices for your stay
US$223
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Full view
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Pool & Beach (2167)
Room & Suite (1761)
Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 04/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Grand Park Royal Cancun
Updated 04/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#58 of 269 hotels in Cancun
Location
Cleanliness
Service
Value
Grand Park Royal Cancun is an exclusive resort that stands out for its personalized service and vast gastronomy that will delight you with Mexican, Italian and Asian specialties. Admire spectacular turquoise shades on its extensive fine white sand beach. Let your senses be enchanted by amazing sunsets and the best view of the Nichupté Lagoon, while refreshing with a sophisticated cocktail in the Ekinox Lounge Bar. The fun is guaranteed thanks to our activities program and nightly shows for all the family! Live the Grand Park Royal experience in Cancun!
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Aerobics
Indoor play area for children
Parking
Wifi
Hot bath
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Private pool
Fitness / spa changing rooms
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Rooftop bar
Entertainment staff
Evening entertainment
Karaoke
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Private beach
Desk
Housekeeping
Minibar
Cable / satellite TV
Hair dryer
Interconnected rooms available
Private balcony
Room service
Safe
Telephone
VIP room facilities
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Quiet
Languages Spoken
English, Spanish, Portuguese
Location
Full view
76Somewhat walkable
Grade: 76 out of 100
50Restaurantswithin 1 km
21Attractionswithin 1 km
Contact
Boulevard Kukulcan km 10.5, Cancun 77500 Mexico
Name/address in local language
Getting there
Car HireSee all Cancun car hire
13298Reviews1231Q+A100Room tips
Reviews
Traveller rating
- 7,765
- 3,262
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Most Recent
Excellent service, so friendly. We love her! She was very nice and personable, brought us fun drinks and the beach was beautiful! The drinks were great and fruity and we loved them. The food was very good!
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Date of stay: July 2022Trip type: Travelled with family
Helpful
Koi Oriental Restaurant served perfectly light portions, in which you could try several menu items. Service was kind and attentive, although some items didn't speak to my pallet, I thoroughly enjoyed my meal and the atmosphere. The Hibachi that shared the space below us sounded fun!
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Date of stay: July 2022Trip type: Travelled with family
Helpful
Response from Carlos Da Silva, Director General at Grand Park Royal Cancun
Responded yesterday
Dear Wings4Flight, Thank you for sharing your kind comment, it is an honor to know that our restaurant Koi met your expectations, for us the most important thing is that our guests feel at home away from home. It is very important to receive comments like yours, which motivate us to continue providing the service that characterizes us. We look forward to welcoming you on your next Cancun vacation! Sincerely Carlos Da Silva General Manager
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Ernestina is amazing!! Had a great experience with her!!! She made sure we were always taken care of!! Our drinks stayed full, she made sure we were in need of nothing. Has a very good personality and made out trip special.
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Date of stay: July 2022Trip type: Travelled as a couple
Helpful
Response from Carlos Da Silva, Director General at Grand Park Royal Cancun
Responded yesterday
Dear Shannon, We are glad to read that you enjoyed your stay and we managed to exceed your expectations, especially Ernestina. We look forward to welcoming you on your next Cancun vacation! Sincerely Carlos Da Silva General Manager
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We have just got home from the most amazing holiday! The hotel was brilliant the food was outstanding and the staff were a delight! The beach was clean and the pools alike. We could not have asked for a beter holiday! The rooms were spacious and clean the staff work so hard all day and night! We loved the roof terrace bar Juventus was so lovely! Damian at the swim up bar was hilarious and kept us all happy all day long! And Jesus at the other pool kept us laughing with his English accent thank you for an amazing holiday we got engaged at Isla majores last Sunday and so this will be a holiday I will never forget and we will return to this hotel again and again! The hotel staff were all amazing
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Carlos Da Silva, Director General at Grand Park Royal Cancun
Responded 2 days ago
Dear lisaberryman1, Thank you very much for sharing your recent experience in this your home. We are glad to know that you chose us to celebrate this important occasion and above all to know that we met your expectations in every detail and that you enjoyed the service provided by our staff. Comments like yours motivate us to strive every day to provide our valued guests with a dream vacation. It will be a real pleasure to welcome you once again on your next visit. Sincerely Carlos Da Silva General Manager
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I had the Katzu Chicken and it was delicious. The ramen was also very good. I would definitely recommend coming here. Our server Mario was phenomenal and took care of us like a boss. Come to Grand Park Royals KOI restaurant!
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Date of stay: July 2022Trip type: Travelled as a couple
Helpful
Response from Carlos Da Silva, Director General at Grand Park Royal Cancun
Responded 2 days ago
Dear ryanhL9087HH, We are glad to know that you had a pleasant dinner with us, enjoying the attention of Mario, and the gastronomic experience in the Koi restaurant. We are pleased to know that you have enjoyed your vacation, we look forward to seeing you in the not too distant future. Sincerely Carlos Da Silva General Manager
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Overall this is a good resort. We stayed in a Villa with a private pool which was beautiful. The food was just ok in all of the restaurants. We ended up eating outside of the resort a bit more than we normally would have. Our Butler Jessica took care of everything for us. From reserving resort amenities to suggestions outside of the resort. She went over and above for my husbands 50th birthday. Room service. The one time limit on room service is a ridiculous rule and the food and service was terrible. The location was great. The resort needs a bit of an upgrade all around. But overall it was a good holiday. I would recommend for families. Not for an all adult trip.
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Date of stay: June 2022Trip type: Travelled as a couple
Room Tip: Parking is pretty easy.
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Helpful
Response from Carlos Da Silva, Director General at Grand Park Royal Cancun
Responded 3 days ago
Dear Tourist27473518270, We are glad to read that you enjoyed your stay and we managed to exceed your expectations, especially Jessica. We will share your suggestions with the corresponding department to improve our procedures. It will be a real pleasure to welcome you once again on your next visit. Sincerely Carlos Da Silva General Manager
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+1
Had the best vacation to celebrate anniversary and baby moon! Everyone was super friendly and the service was beyond excellent. Felt like royalty! Big shout out to Alicia from the beach and and pool bar service for always proving a great experience and keeping up with every need! Thanks to Damian and Jesus for making my virgin drinks in the unexpected baby surprise for vacation in the all inclusive. The buffet had amazing food and servers, we highly recommend when you come to ask for Ivan in the morning and Luis at night! We loved every minute of this vacation and recommend this place to you! You wont regret it! The staff is awesome! From arrival to departure! Angelica was awesome with keeping our room tidy! Renata M and Raymond H.
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Date of stay: July 2022Trip type: Travelled as a couple
Helpful
Response from Carlos Da Silva, Director General at Grand Park Royal Cancun
Responded 3 days ago
Dear Renata M, and Raymond H, Thank you for sharing your kind review, we are glad to know that you chose us to celebrate this important occasion and above all to know that we met your expectations in every detail and that you enjoyed the service provided by our staff, We will pass on your comments to our colleagues; They will be happy to know that with their attitude and kindness they have contributed to their well-being. It will be a real pleasure to welcome you once again on your next visit. Sincerely Carlos Da Silva General Manager
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Our family of 14 reserved 4 studio rooms through Royal Holiday Club for which my wife and I are members. We were able to secure the rooms and pay the all inclusive fees relatively easy. This was our first time at this property and were were able to check-in relatively easy. Rodrigo handled our pre-departure plans smoothly and communicated with by email several times. Once at the resort Ricardo was our point person and helped us throughout our visit. I thought he did a great job with our requests. We had eight adults and six kids between 4-7 to keep happy. He made numerous reservations for us at restaurants at GPR and arranged for the grandkids to be accommodated at the Kids Club which turned out to be a favorite place for them. They went there often, sometimes more than once a day. Ricardo should be commended for his service. After reading other reviews, we didn’t know what to expect about the food. However, we were all very satisfied with the quality and quantity of the food. The drink service was outstanding and Ernestina is a real treasure when it comes to service around the pool. That lady always has a smile on her face; she interacts with customers very well; and she is a very hard worker despite all of the heat she must endure. She should be commended. I would recommend allowing the people who work around the pool not to have to wear masks since they are outdoors. The facility was very clean and they took Covid protocols very seriously, especially in the restaurant area. I would also like to commend the female hostess who works at the buffet, greeting and seating customers. I am sorry for not being able to remember her name, but she is the main hostess. She is a super worker as well and handles the lines very professionally Please commend her. There are a few things I can recommend for improvement. At the main pool, the people who run all of the activities do an excellent job and need to be commended. However, there is no need for the music to be as loud as it is. The noise at the pool is pretty much non-stop from 10 AM until 11 PM. During most of those hours, the sounds are deafening. It’s great to have music around a pool, but I have never been to a place where it is so loud, not even in Puerto Rico. I’ve been to resorts around the world and this definitely takes the prize for the loudest and at times irritating music. You hear it in the rooms, on the beach, and in restaurants. If you cut the noise in half, you will still accomplish the objective to have fun and not be so irritating to others. The other thing I’d like to mention is the room situation. When I made four reservations each room was to have two double beds in a studio unit. When everyone checked in, only one out of four had this configuration. Realize that these reservations were made months and months in advance and GPR knew that there would be two kids in three of the rooms with their parents. People have to be crazy to think that a mile of four is going to sleep all together in a king bed. They assigned a king bed in three out of the four rooms. It was a real hassle to change and then when they did, they put a single roll-a-way bed. That was not a very good accommodation. In addition, I had also requested that the four rooms be in close proximity to each other. This request was made numerous times before arrival. We got two rooms on the sixth floor and the others were on the first floor. The rooms on the lower floors were subject to nightly disturbances between the hours of 1 AM and 3 AM when the teenage high school kids returned home from the bar scene. I totally understand that people come to Cancun to party, but GPR could have done a much better job of not putting these high school kids near families and older adults. I am sure these high school groups bring in lots of cash to the hotel in the form of room reservations, but it shouldn’t be at the expense of others. There didn’t seem to be any parental supervision of these kids, nor was there any hotel security around to keep these people quiet. Keep in mind that the loud music outside stopped playing at 11 PM and then the rowdy high school kids show up from 1 AM to 3 PM. This sure makes for difficult sleeping, especially when young kids are involved. I also believe that they probably took a lot of the studio rooms with two double beds, leaving us with kings. So I would say this resort did a better than expected job of making our family vacation worthwhile with lots of memories. Had there not been the few weaknesses, I wouldn’t have hesitated to give this resort a five star review. It is a great value for the money, has an outstanding workforce, is clean, provides fun and entertainment, and the food/drink selections were superb.…
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Date of stay: July 2022
Rooms
Cleanliness
Service
Helpful
Response from Carlos Da Silva, Director General at Grand Park Royal Cancun
Responded 3 days ago
Dear S7852ENjohnc, We are very pleased to know that you had a nice vacation and that our staff provided the best service to you and your family. Knowing that we have lived up to your expectations fills us with satisfaction. We assure you that we will share your comments with the corresponding departments, we sincerely thank you for sharing them with us. We hope to be able to welcome you again in the not-too-distant future so that, once again, you feel at home among us. Sincerely Carlos Da Silva General Manager
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Ernestina was absolutely amazing. I never had to get out of my seat or out of the pool to get anything. She made the experience here unforgettable. She was so kind and truly the best. This was truly the best vacation I have been on.
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Date of stay: July 2022Trip type: Travelled with family
Helpful
Response from Carlos Da Silva, Director General at Grand Park Royal Cancun
Responded 3 days ago
Dear 632destineed, We are glad to read that you enjoyed your stay and we managed to exceed your expectations, especially Ernestina. It is very important to receive comments like yours, which motivate us to continue providing the service that characterizes us. It will be a real pleasure to welcome you once again on your next visit. Sincerely Carlos Da Silva General Manager
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Damian at the pool bar, amazing guy. So friendly and loves to chat. He’s the best member of staff in the bar and makes amazing drinks! Very generous on the tequilaaaa Remembers your order and is such a nice guy in general.
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Date of stay: July 2022Trip type: Travelled with family
Helpful
Response from Carlos Da Silva, Director General at Grand Park Royal Cancun
Responded 4 days ago
Dear guest, Thank you for sharing your comments regarding your recent stay. It fills us with happiness to read that you enjoyed Damian's services. He works hard to exceed the expectations of our guests and with you he did it; of course, we will pass your message to motivate him. We hope you will come back to visit us again in the future. See you always! Sincerely, Guest Services
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PRICE RANGE
US$207 - US$440 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand park royal cancun caribe hotel cancun, caribe park royal grand cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
346
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Claim Your Listing Frequently Asked Questions about Grand Park Royal Cancun
Which popular attractions are close to Grand Park Royal Cancun?
Nearby attractions include Playa Chac Mool (0.8 km), Playa Caracol (0.7 km), and Forum Beach Cancun (0.7 km).
What are some of the property amenities at Grand Park Royal Cancun?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free breakfast.
Which room amenities are available at Grand Park Royal Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Park Royal Cancun?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
Is parking available at Grand Park Royal Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Grand Park Royal Cancun?
Conveniently located restaurants include Umami, Restaurante Chianti, and Bubba Gump Shrimp Co..
Are there opportunities to exercise at Grand Park Royal Cancun?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Grand Park Royal Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Park Royal Cancun offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Grand Park Royal Cancun?
The staff speaks multiple languages, including English, Spanish, and Portuguese.
Are there any historical sites close to Grand Park Royal Cancun?
Many travellers enjoy visiting Zona Arqueologica El Rey (6.0 km) and Scorpion’s Temple (1.6 km).