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Sun Palace

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Room & Suite (2412)
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About

4.5
#1 of 43 all-inclusives in Cancun
Location
Cleanliness
Service
Value
2023 Travellers' Choice Best of the Best
As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Free airport transportation
Parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Snorkelling
Aerobics
Entertainment staff
Evening entertainment
Fishing
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Flatscreen TV
Hair dryer
Room service
Safe
Seating area
Laptop safe
Wake-up service / alarm clock
Refrigerator
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Romantic
Languages Spoken
English, Spanish
Hotel links
Special Rate:Up to 35% off for Easter
9235Reviews1262Q+A100Room tips

Reviews
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Detailed Reviews
Mountaingirl614 wrote a review Sept 2022
Houston, Texas39 contributions69 helpful votes
Hotel's Favourite
This is our second time coming to Sun Palace and once again we had the most wonderful time. The location is at the tip of the hotel zone, which is great as the beach section is quieter and more private. Sun is a boutique resort, another reason we enjoy coming here as it does not require a lot of walking and has very easy access to the beach. It was the sea turtle nesting season during our second stay, so we saw and helped rescue many adorable babies to reach the ocean safely and even saw mama turtles laying eggs on the beach. So incredible and grateful to witness all this miracle, and even happier to learn the Mexican government and the locals are doing their part to save and protect these precious and endangered creatures. A big shout out to the people who made our stay extra special: Mario at Aurora; Javier at Thai; Brenda, Alexis and Ricardo at Sweet & Coffee; Janeth at guest services; Erik and Carlos at front desk; Hector bell boy.
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Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from social media Palace Resorts, Propietario at Sun Palace
Responded 22 Sept 2022
Dear Mountaingirl614; It has been a pleasure to welcome you back at Sun Palace, thank you for making us part of your vacation. Thank you very much for sharing your very positive comments and highlighting the service of Mario, Javier, Brenda, Alexis, Ricardo, Janeth, Erik, Carlos and Hector, rest assured that they will be recognized for their excellent customer service. We will be delighted to welcome you back very soon. Cordially, Leslie Velez General Manager Sun Palace
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ellldeee wrote a review Mar 2020
Winnipeg, Canada3 contributions5 helpful votes
We visited this amazing hotel for 2 weeks at the end of February into March 2020. OMG from the check in, the level of service was unbelievable. The staff is so caring. I have travelled to the Caribbean every year for the past 25 years and have never experienced this level of service. The wristband has a device in it that opens your hotel room door! How many times have you had to ensure you had your card with you to get back in? The room is beautiful, ocean views, clean lots of canned drinks & water. The bathroom has doubled sinks, a beautiful shower with a seat & towels, face cloths, shower mat, shampoo, everything. There is a nightly turndown service, they replace all of the towels that you use after your beach shower, clean up & leave a chocolate by your bed. Heaven🌈
The food was great everywhere, we went to all of the restaurants. Italian was the favourite. The Thai was fun & delicious too. For 2 weeks, it would have been nice to have a dinner buffet but we definitely made due. Speaking of buffets breakfast & lunch buffets were great. Fresh fruit, grills for everything, eggs for breakfast & burgers for lunch, fresh veggies, ice cream, sushi, anything you could think of...
we are beach people, the beach was nice but it was super windy for both weeks we were there, red flags every day but 2.
The lifeguards were great, they knew we wanted to go into the ocean so they would locate the best place & would let us go in under their watchful eye. The waves were huge & it was fun playing in them but there sure was a strong undertow. I had to be dragged out, lol. The beach waiters were working hard every day ensuring we never had to get up for a beverage. They deserve a stellar mention! The sand was nice, it didn’t whip the skin even though it was very windy. Lots of beach chairs. There were beach areas for the different color bracelets, don’t know why, other that their chairs were nicer, same beach, waiters like we had?? The workout room was close to the room, my husband enjoyed it. Says it was well equipped. Shout out to the cute lady that runs the gym, very friendly! The hotel was along a long strip of hotels. We walked this street hoping to find a little close shopping, T-shirts, keychains, we didn’t find anything. Someone would make a killing if they did a strip mall along that street. There were a few little “7-11 type” stores where we ended up getting liquor to bring home. We were there to relax & the day trips were so long, we didn’t bother with them.
All in all this was our first time in Mexico & we enjoyed it immensely due to the service & amenities of Sun Palace. I guess this is the difference between a resort & a hotel. We highly recommend this hotel.
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ManagerPRZHZM, Director General at Sun Palace
Responded 23 Mar 2020
Dear ellldeee, We would like to thank you for sharing your comments with us; here at Sun Palace, we have a commitment to provide quality service beyond our guests’ expectations. Your feedback definitely strengthens our philosophy of seeking the highest level of service excellence. We are aware that the magnificent service we strive to provide could not be possible without the excellence of our fabulous collaborators and we are sincerely pleased to know this was the case, also, thank you for providing the names of the wonderful collaborators. They are a true asset and a great example of dedication. We also appreciate you highlighting the qualities that made of your first visit a truly pleasant experience, apart from our personalized service, the delicious restaurants, Fitness area, beach, and facilities. Once again, we thank you for your review as the feedback of our guests plays a large part in making of each stay a memorable one. Sincerely, Walter Barbieri General Manager
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David Wiechmann wrote a review Aug 2020
Indian Harbour Beach, Florida5 contributions3 helpful votes
After 2 weeks at Sun Palace, we simply cannot say enough about the resort and the staff. We love the new look. The staff was alert, attentive and fully prepared, considering it had literally re-opened 6 days earlier. Our concierge, Claudia Islas, helped us with everything. She assigned us the perfect room and even let us know when the sea turtle hatchlings were going to be released. By the time we left, our Pool Concierge Jayro and wait staff Silvo and Roberto were like family. They knew what we liked, were always attentive and happy to serve. Guadalupe and Fresia greeted us by name every morning when we arrived for breakfast at Aurora and who could forget Alejandro at the Sweet and Coffee sandwich/snack bar.

The food was amazing. From the chef’s dinners to room service to lunch by the pool, we never had a bad meal. The four restaurants Aurora (Mexican), Fuego (grilled steak and seafood), La Tratta (Italian) and The Thai Restaurant served a wide variety of food and the Sommelier Jamie helped us with pairing the food with the appropriate wine. At Aurora, our waiters Damian and Geraldo recommended a tasting menu. It consisted of dishes representative of different parts of Mexico. The portions were small so that you could get a good sampling. Each dish would be described as it was presented. At the end of the meal, the Head Chef Alfredo stopped by the table to discuss the meal and gather our comments.

The Spa – The therapists Lourdes May, Merari, Lydia, Mery, Lourdes Montoya, Elizabeth are all excellent. I recommend each one. Holistic, Aromatheraputic, Hot Stone and Kukulcan massages were all excellent. The renovation expanded the locker area and hydrotherapy provided. Sauna, steam room, Swedish Shower, Jacuzzi and cold plunge pool are just what you need to prepare you for your treatment. Thanks to Magdalene I can vouch that a man feels more like a gentleman after a good mani/pedi, especially without polish. My wife was very happy with her mani/pedi from Elisabeth.

Palace has done everything I could think of to keep guests and staff safe from COVID-19. Every employee wears a mask at all times. Workers are constantly sanitizing. They asked us to sanitize our hands upon entering a restaurant or spa and are given sanitary wipes to clean your phone. The housekeeping staff sanitizes each room every day. Masks are not mandatory for guests, but most people are wearing masks in common areas inside the building.

Sun Palace is back and we are already planning to visit again.
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Date of stay: August 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Palace Resorts SocialMedia, Propietario at Sun Palace
Responded 25 Aug 2020
Dear DWiechmann, Nothing is more important for us than learning about our guest's positive feedback, thank you so much for choosing Sun Palace and for your very kind comments about our staff we are sure they will be proud to know they have exceeded your expectations. Please come back again soon, we remain at your service. All the best, Walter Barbieri General Manager Sun Palace
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William W wrote a review Sept 2020
14 contributions13 helpful votes
We enjoyed a wonderful vacation. Claudia helped us plan our vacation in advance so there was no stress to organize after we arrived. Walter B runs a wonderful resort and was visible and attentive. The rooms ere cleaned and sanitized and the staff was always wearing masks. Guests were allowed to decide for themselves. The food was excellent and the Head Chef did a wonderful job with the Special Chef's dinner which we highly recommend. We had a special meal served in our suite by Estrella which Chef Javier also stopped by to say hello. We also recommend the Mexican 7 course dinner (not on menu) in Aurora, Chef Angel prepared a wonderful variety of dishes and Jesus provided exceptional service.

Jayroe, "J", was very attentive around the pool and Ricardo helped ensure we were never thirsty. Chef Alisa also did a great job in Aurora at breakfast and lunch ensuring great food, she was clearly good at her job as was Fresia who always had a smile for us. Ana and Gerardo made our experience at Fuego, the steak and fish restaurant very memorable. Alexandro and Jesus were also very good at Aurora.

The beach was clean and service on the beach was also consistently good. We really enjoyed our time there and already booked a return trip for February. Can't wait to return!
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Date of stay: September 2020
Location
Cleanliness
Service
Room Tip: We recommend rooms that do not overlook the main pool, they are quieter and people can't look...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM Palace Resorts, Propietario at Sun Palace
Responded 1 Oct 2020
DearWilliam W, First and foremost, thank you so much for choosing Sun Palace. Your satisfaction is the most important for us, we sincerely appreciate your comments and preference. We will be happy to share your comments with our amazing team, they are indeed outstanding and I'm sure they all will be proud to know about your recognition. Hopefully, we will be honored with your visit once again soon, we will be waiting for you at this your home away from home. Cordially, Walter Barbieri General Manager Sun Palace
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biggie0820 wrote a review Aug 2020
Saint Simons Island, Georgia86 contributions69 helpful votes
I had the pleasure of getting a private tour before the reopening of Sun Palace by the Hotel and food and beverage Manager. I have been to Sun palace over 25 times but have not seen the resort after its total renovation. The changes are pretty dramatic. The common area now feels like a high luxury resort with wood and stone in all the areas. The Asian restaurant has been moved to a new area above the main pool with a view of the sea that is stunning. The also have added a pizza oven to the pool deck . Fuego the restaurant on the first floor now has a viewing kitchen with pergola blocking what used to be a very windy area. They hotel also added a coffee and snack bar to its food offering. The rooms have been totally redone with the bathrooms now having more privacy. I believe this will end up being the flag ship of the chain. I have to wait till November to visit . Can’t wait.
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Date of stay: July 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Palace Resorts SocialMedia, Propietario at Sun Palace
Responded 10 Aug 2020
Dear biggie0820 , Thank you so much for making us part of this exclusive you had at the Sun Palace before the reopening. It is a pleasure that after so many visits you had the opportunity of seeing by yourself all the amazing enhancements of the new Resort. We are always renovating ourselves. Please be sure that we hope to have you back in November. See you then! Cordially. Walter Barbieri General Manager Sun Palace
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RobertZVA wrote a review Mar 2020
Richmond, Virginia5 contributions9 helpful votes
My wife and I stayed at the Sun Palace from Feb 11 - Feb 18. After 1 week, we just couldn't leave and stayed 3 more days! The food and service was over the top great! We made many new friends that were regulars at the resort, and many new friends that were workers there.
Most days started with a trip to the gym. Alejandra, the gym instructor ( and pool aerobics instructor) always met us with a smile, clean towels, and water. Palace resorts needs to share her with other resorts to learn how to treat the guests. By far the best we have ever seen!!!
Then on to the pool. The only downside to the resort was the constant battle for pool chairs. The workers tried, but there were more guests than chairs. However, the pool staff was amazing! Roberto, Pedro, Luis, Alex, Sandra, and Andrea always had something going. Their energy and enthusiasm was second to none. Again, Palace should send them out to show how entertainment is done. They never sat on the sidelines and watched. They were in every volleyball game, aerobics, etc. THEY MADE THE VACATION!!! They even entertained at night in the Lobby Bar!
The waiters at the pool were equally energetic. Ivan and Carlos never let your drink get empty.
The beach was great, but it was so windy that we didn't spend much time there, and we were having so much fun at the pool.
All of the restaurants were great. The steak house is open air and was pretty windy, but the ribs and chicken were worth it.
At night the Lobby bar was fun and always had some entertainment. We only went to a few of the shows in the theater. They were all ok.
I highly recommend the Sun Palace for as it is an adults only resort that is full of energy and fun. You will not find a harder working or friendlier staff. I hope they are all still there when we return in October!
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Date of stay: March 2020
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ManagerPRZHZM, Director General at Sun Palace
Responded 31 Mar 2020
Dear RobertZVA, Thank you very much for taking the time to share with us your kind comments. It’s been a pleasure to welcome you at Sun Palace. I am very happy to read you how much you’ve enjoyed your visit and I want to thank you for highlighting the names of those who provided you an outstanding service, making you feel at home at all times. I will share your kind comments with the team. Alejandra, Roberto, Luis, Pedro, Alex, Sandra, and Andrea will be happy to know they created such a memorable experience for you. We look forward to your next visit. Sincerely, Walter Barbieri General Manager
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Janet D wrote a review Jul 2021
Cherry Valley, Illinois21 contributions13 helpful votes
We just spent a week at the Sun Palace and are currently planning our next trip to one of its sister hotels. We were absolutely blown away by the attention to detail, cleanliness and hospitality.

All the rooms have an ocean view. The balcony size in the junior suites were more than adequate. We barely spent time in our room but loved the view. There was a mirror on the opposite wall which reflected the view. It was incredibly peaceful to wake up this way every day.

The restaurants were incredible. Our previous all inclusive food experiences left us with low expectations but this place delivered 100%. My favorite was the Thai restaurant. The food was fresh and cooked perfectly. My partners favorite was the steak house, we went for dinner and breakfast (tip for breakfast…there’s no bacon on the menu but you just have to request it)

The pools were on the smaller side but there was always plenty of room. The sun loungers by the “loud” pool go fast so you have to get up early. We were not sure what capacity the hotel was at but there was always loungers free on the beach and the quiet pool.

The beach was cleaned of seaweed daily, they really work to keep it seaweed free and it had one of the cleanest beaches compared to neighboring hotels. Beach vendors will approach you, however they are not pushy. I did purchase some cheap sunglasses as I forgot mine and knew I would lose them to the sea. The beach attendant approached while I was looking to ensure we weren’t being harassed. They really keep an eye on us.

Tipping is included in the price but we still encourage that you bring a bunch of singles and fives. Service was incredible on the days we forgot to bring cash with us but these folks work incredibly hard and deserve a little extra.

One uglier point: They really push the membership (timeshare) presentation. They stalk you if you don’t give them a firm no.

The entertainment was “meh” they played pool games and had evening shows. We were really disappointed that we could not get into a show at the ballroom as it was full. We arrived on time. It would have been nice if they told us we would need to arrive early in order to get a seat. I wasn’t expecting the ballroom to be so small.
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Date of stay: June 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Propietario at Sun Palace
Responded 5 Jul 2021
Dear JanetD920, First of all, we sincerely thank you for having trust in us as your resort destination since the pandemic, we are pleased to know that we delivered an experience beynd expectations, and that you enjoyed, our facilities, food (specially in Thai) and services. It's with pride that we received your kind recognition, I am blessed to work with an amazing team and we all will always strive to provide nothing but the best for you, our dear guests that have become part of the Sun Palace family. Concerning the vacational club's aprroach enterntainment feedback you have shared with us,we regret to read the percetion you had, and we receive your comments with gratitude, rest assured that will carefuly revise this for optimal improvement and provide you with enhanced experiences in the future Look forward to welcoming you back, Leslie Velez General Manager Sun Palace
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Passenger548068 wrote a review Jul 2021
12 contributions3 helpful votes
+1
Sun Palace is the BEST!!! Book your airport transfer through the hotel with no worries, our flight landed 5 hours late and the driver was still waiting for us at the airport.

We arrived after midnight and was welcomed with a complimentary upgraded room on the 1st floor, the room was huge junior suite with hot tub, massive large shower and balcony. We were down the hall from Fuego restaurant which serves the BEST breakfast every morning!

Sun palace offers 3 other restaurants but our favorites were Fuego and the Thai restaurant. Lychee martinis were delicious and the pad Thai was amazing! The Italian restaurant has bad lighting for taking photos but the lamb shank is amazingly cooked and will melt in your mouth.

During the day lounge around the pool, there’s also a quiet pool to lounge and the service is amazing

Waiters are very attentive to your needs, it’s definitely a romantic vacation resort

Friday night was a DJ party in the Bar which was fun, me and my partner literally shut down the Bar - last ones to leave - so much fun

The food is amazing. If you have a sweet tooth the Sweet & Coffee counter is open until 11am
The best desserts are the Coconut cake and the delicious homemade ice cream

Free Covid testing is available as well.

The gym is open and very clean to use with cold towels available and hot towels to dry off

The local bus can be caught right outside of the hotel for 12 pesos or 1$ dollar

We didn’t go to Coco Bongo since the price was way too expensive 105$ per person so I’d recommend catching a deal at another time.

Overall 5 stars for Sun Palace

It was my partners first time in Cancun and he truly enjoyed it the entire time! We will be back for sure!
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Date of stay: July 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Propietario at Sun Palace
Responded 19 Jul 2021
Dear Passenger548068, Thank you for staying at Sun Palace. We are thrilled to be in receipt of your review and appreciate the excellent manner in which you have highlighted our awe-inclusive services. It is great to read in it that you fully enjoyed our new atmosphere with luxurious facilities, the delicious food offerings at Thai and Fuego; as well as the beautiful entertainment options, and that all these services were complimented by the service of our amazing staff, we know that it is the service and the collaborators that really allow us to distinguish ourselves from other resorts. We hope we can continue to make amazing experiences in the future by providing a top-notch service during your stay, Best regards, Leslie Velez General Manager Sun Palace
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Janet B wrote a review Mar 2021
Colorado Springs, Colorado96 contributions153 helpful votes
This short four day stay was my first experience at a Palace resort in almost 20 years! I chose Sun Palace for its location and adults only format.
There is no other way to describe the resort except "stunning!" The recent remodel is lovely and comfortable. Sun Palace is a compact resort with a small footprint, but it does not lack amenities. The smaller profile does result in multiple changes in levels, but most are accessible by elevator or ramp.
The rooms are large, and who can reject having a Jacuzzi in your room! The balcony on the standard rooms is compact, but perfect for morning coffee and relaxing. Double sinks and a separate shower with rain head makes for ease of use.
We enjoyed every meal! Our favorites were the Oaxacan ala carte at Aurora and Terraza Thai. However, Fuego and La Tratto were very good also. I have two additional pounds to prove it!
We did not have an opportunity to sample the spa. As a personal opinion, I do feel that the prices for the Sun Palace spa are considerably higher than other resorts of commensurate level in Cancun. Perhaps with the ability to use resort credits it becomes more realistic. We did have a short tour and it is very nicely done and extremely serene. It was nice to see that the hydro-therapy area is open.
As is said in nearly every other review of Sun Palace, the staff is nothing short of amazing! I'll ask forgiveness first for anyone I missed!
Erik at reception could not have been more welcoming, charming and helpful.
Jonathan in Guest services was extremely kind.
Mario in Sales...thank you so much for your time and expertise.
Carlos by the quiet pool treated us as if we were his only guests. Thanks so much, Carlos, for introducing us to your favorite nachos!
Karina in the Lobby Bar - sweet and very efficient.
The antigen testing procedure was very easy, gentle, and prompt. No need to be concerned.
Without a doubt, I will be returning to Sun Palace and recommending it to anyone and everyone wanting the best vacation ever!
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Date of stay: March 2021
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Palace Resorts, Propietario at Sun Palace
Responded 17 Mar 2021
Dear Janet B, We have no words to express our gratitude for your preference for Palace Resorts. Thank you so much for choosing Sun Palace during your most recent vacation getaway and also for sharing your incredibly positive comments with us. We also like to thank you so much for your feedback regarding all of our features and for recognizing the service of our amazing team. We are delighted to know your experience was beyond your dreams, and we were able to surpass your expectations once again. We will be more than glad to open our doors for you and be able to welcome you soon! Sincerely, Walter Barbieri General Manager Sun Palace
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Jennifer P wrote a review Oct 2020
Manahawkin, New Jersey5 contributions7 helpful votes
We just returned from a 9 day stay at Sun Palace. We have visited this hotel several times but this was the first since extensive renovations were completed. All I can saw is that everything was INCREDIBLE. The level of service is like no other. The staff is extremely attentive and ensure anything you want or need is available.
The beach is gorgeous. Last week the water was extremely calm and thanks to Daniel (lifeguard) and Luis (entertainment) were able to release baby turtles which was amazing.
You can sit on the beach and order food and drinks, Enrique and Daniel (waiter) are super attentive and after 1 day know what you like. Silvio, Eddy the beach attendant provided umbrella service and sand art which is a beautiful touch. Endino, Alejandro, Lissandro, Juanito, Manuel, and Jose at the pool bar and Snack are amazing. There is now a pizza oven and a taco cart which are very nice additions.
Jayro the Pool Conceirge was extremely helpful and ensured we had everything we could wish for. Nancy, our main Concierge went above and beyond to assist us. Water aerobics was really fun every day with Uriel, and the lovely Karina took care of us in in the main bar in the evenings.
The new spa and salon are beautiful. Lourdes May provided me with massage and facial services and Gerta spoiled me with hair and nails. As always, the attendants and Rafael ensure a premier experience/
All of the restaurants are wonderful. I love seeing Fresia, Efraim, Jesus, and Rodolfo for breakfast. The new coffee bar in the lobby is wonderful, thank you to Mauricio for the little cinnamon heart on my cappuccino every day! For dinner Ismael, Gerry and Abel at the Thai as well as Javier, Samuel, and Orlando at la Tratto were fabulous as was the food. We attending the Chef's Dinner and were impressed by the culinary skills of Chef Dario and the elegant atmosphere. Mario did a great job too and the Opera singer was amazing. I can't wait to come back in December! Thank you to the entire management team and Mr. Walter Barbieri for creating such a tremendous experience for us. I would like to add that the facilities were very well sanitized and marked for social distance. There is hand sanitizer everywhere and we felt very comfortable there. If you want to relax and forget everything this is the place to go.
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Date of stay: September 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM Moon Palace, Owner at Sun Palace
Responded 5 Oct 2020
Dear jenpuzziferro, We are happy to read the amazing comments towards the each and every one of the members of our members who went above and beyond to surpass your expectations. They are definitely exemplary collaborators who work tirelessly to ensure you feel satisfaced with their service. We will be happy to share your feedback with each and everyone of them. Once again, thank you for choosing Sun Palace, we hope to be honoured with your return in the near future. Cordially, Walter Barbieri General Manager
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Answer from Palace R
1 helpful vote
Dear Dina D, Thank you for contacting us, we do have different room categories we kindly invite you to contact our official website where you can find the lay out per category room! Sincerely
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John P asked a question Jan 2024
2 contributions
Do all the rooms have an ocean view?
Answer from nurseteresa
Roanoke, Indiana1,010 contribution71 helpful votes
Yes, some are partial views.
Answer from Mark Quan
Chesapeake, Virginia5 contributions3 helpful votes
Only within the Presidential suites
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Answer from Helen W
Toronto, Canada33 contributions20 helpful votes
Yes they have activators through the day or you can go down and play yourself. Have beach volleyball and pool Activities
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Answer from Palace Management
3 helpful votes
Thank you for reaching out to us. These are the amenities of the presidential suite: -Private terrace with double whirlpool tub -Dining room -Bar area -Welcome bottle of Robert Mondavi wine -Upgraded in-room liquor dispenser -Smart TV with Google Chromecast® -CHI® bathroom amenities -Aromatherapy menu -Pillow menu -In-room snacks -Minibar with beer, sodas, and more (refreshed daily) -CHI® hair dryer and straightening iron -Full living room -24-hour room service -High-speed Wi-Fi -Private bathroom with shower -Full bathroom -Bathrobes -Coffee maker -Alarm clock with light / radio alarm / iPod dock -Individually controlled air conditioning -Direct-dial telephone -Bathroom scale -Iron and ironing board -Nightly turndown service -Digital safe (laptop size) -Slippers
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Cathy M wrote a tip Yesterday
1 contribution
"The pool chairs go fast...6 or 7 am is a must....ask for hot sauce at the restaurants it is not "sitting out"."
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Bear H wrote a tip Yesterday
1 contribution
"Pool chairs go fast. Get there early if you want one."
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Klay C wrote a tip 19 Feb
Seymour, United States4 contributions3 helpful votes
"Who wants to get up at 5:00am every day on vacation to get a pool lounge chair."
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Aida S wrote a tip 15 Feb
8 contributions2 helpful votes
"Come to Sun Palace"
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Barb K wrote a tip 7 Feb
London, Canada346 contributions200 helpful votes
"Book through Expedia, and receive an upgraded room. 😍"
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Not the right property for you?
There are more places to choose from in the Cancun area.
PRICE RANGE
$749 - $1,042 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sun palace hotel cancun, cancun sun palace
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
242
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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SUN PALACE - All-inclusive Resort Reviews & Price Comparison (Cancun, Mexico) - Tripadvisor

Frequently Asked Questions about Sun Palace
What are some of the property amenities at Sun Palace?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Sun Palace?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sun Palace?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Sun Palace?
Yes, free parking is available to guests.
What are some restaurants close to Sun Palace?
Conveniently located restaurants include NAVÍOS Mexican Fusion Seafood, Sea & Stones, and Km 19. 5 Restaurant & Bar Cancun.
Are there opportunities to exercise at Sun Palace?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Sun Palace have airport transportation?
Yes, Sun Palace offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sun Palace?
Yes, dry cleaning and laundry service are offered to guests.
Does Sun Palace offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sun Palace?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Sun Palace?
Many travellers enjoy visiting Zona Arqueologica El Rey (3.3 km) and Scorpion’s Temple (7.7 km).