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Blvd. Kukulcan, Manzana 51, Lote. 7, Cancun 77500 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotel direct offer!Book Direct for the Lowest Rates
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Hyatt.com
US$539
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Booking.com
Official SiteUS$539
PricelineUS$774
Hotels.comUS$656
StayForLong
travelup.comUS$570
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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (11288)
Pool & Beach (2395)
Videos (1)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 15/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hyatt Ziva Cancun
Updated 15/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#12 of 269 hotels in Cancun
Location
Cleanliness
Service
Value
2021 Travellers' Choice Best of the Best
Located on a spectacularly scenic peninsula - surrounded by ocean on three sides - and designed in a tranquil village-like setting, Hyatt Ziva Cancun connects guests to the natural beauty of Cancun's coast with several unexpected delights along the way.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Aerobics
Babysitting
Valet parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Special diet menus
Swimup bar
Poolside bar
Rooftop bar
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Outdoor fireplace
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Trendy
Languages Spoken
Spanish
Hotel links
Special Offer:Book Direct for the Lowest Rates

Location

Full view
84Good for walkers
Grade: 84 out of 100
29Restaurantswithin 0.5 km
1Attractionwithin 0.5 km
11238Reviews1521Q+A100Room tips
Traveller rating
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  • 226
Time of year
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Popular mentions
Marven N wrote a review 26 Jan
2 contributions2 helpful votes
This is likely the best hotel experience me and my wife have ever had, whether all-inclusive or not. Every employee at the hotel goes above and beyond and you will feel like you are treated like royalty. There are too many food and drink options, we stayed for 7 nights and still didn't try out everything they had to offer! There are constantly activities and shows throughout the day. They have great accommodations for kids as well. They have 2 beaches that are "private" to the hotel, they are not actually private but nobody really uses them unless they are staying at the hotel. The water is incredibly clear, you have to see it to understand how amazing the water is. There are 7 pools total in the hotel, and all have varying temperatures and features so as to accommodate everyone. The food is beyond amazing, the drinks have actual alcohol and you can ask for most top shelf alcohol brands with no extra cost. They do have options that are extra charges, for example a beach dinner that includes a show, fat lobster, HUGE tomahawk steak, and more. We did not do this and did not feel like we missed out at all, it is just nice to have some extra special options like this available. The coffee shop is gourmet quality, and the dessert shop is amazing for kids and adults. There is too much more that I can discuss, there is truly nothing that I can complain about with this hotel. If you want an all-inclusive that is actually high quality then this is a clear choice.
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Date of stay: January 2022
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achanat1 wrote a review Jul 2021
New Hartford, New York7 contributions10 helpful votes
Hotel's Favourite
I stayed at the Hyatt Ziva in Cancun for 5 nights as a wedding guest. This trip and stay was outstanding from the moment I arrived in the shuttle. The staff is exceptional and willing to do whatever it takes to accomodate you. There was so much to do - from the pools, to the ocean, to the dolphin exhibit, you were never bored. I would stay here again if I return to Cancun.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2021
Value
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Location
Cleanliness
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4 Helpful votes
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Mary Tran wrote a review 26 Jan
5 contributions
Hyatt Ziva Cancun is the best all inclusive we have stayed at! Beautiful beaches! Wonderful tasty food! Great staff! I want to personally thank Oscar Fernandez for making sure our room was upgrades to a dolphin view suite and decorated to surprise my husband! Thank you to Roberto and Jonathan for taking care of our needs during our stay I cannot wait to come back and bring my daughter!
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Date of stay: November 2021
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John G wrote a review 25 Jan
2 contributions
We have stayed at multiple Hyatt’s in multiple countries and they are your for sure best option! Worth every dollar!! The staff is always the best ever experienced towards courtesy as they show they truly care that you have the very best experience.
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2022
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FrequentFlier738728 wrote a review 25 Jan
1 contribution
Impeccable service, restaurants, food and location. I loved the heated pools. The location is perfect with turquoise water surrounding three sides. It's close to authentic Mexico market shopping. Every room has a great view.
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2022
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Location
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PRICE RANGE
US$299 - US$722 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
dreams cancun resort & spa, dreams hotel cancun, dreams cancun hotel, camino real cancun, dreams cancun mexico, cancun dream resort, dreams resort spa cancun, cancun dreams hotel, dreams resort cancun mexico
FORMERLY KNOWN AS
Dreams Cancun Resort & Spa
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
547
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Frequently Asked Questions about Hyatt Ziva Cancun
Which popular attractions are close to Hyatt Ziva Cancun?
Nearby attractions include Palazzo Cancun (0.4 km).
What are some of the property amenities at Hyatt Ziva Cancun?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Hyatt Ziva Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hyatt Ziva Cancun?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
Is parking available at Hyatt Ziva Cancun?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Hyatt Ziva Cancun?
Conveniently located restaurants include El Timón de Cancún ZH, La Joya, and Restaurant Le Basilic.
Are there opportunities to exercise at Hyatt Ziva Cancun?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hyatt Ziva Cancun have airport transportation?
Yes, Hyatt Ziva Cancun offers airport transportation for guests. We recommend calling ahead to confirm details.
Does Hyatt Ziva Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Hyatt Ziva Cancun?
Many travellers enjoy visiting Zona Arqueologica El Rey (7.8 km) and Scorpion’s Temple (3.4 km).
Does Hyatt Ziva Cancun have any great views?
Yes, guests often enjoy the harbour view available here.