The service on this place is AMAZING!! even before I arrived the manager Juan Ramón help me with my reservation, lot of information on the area, conecting a tour operator to arrange transportation from airport to the hotel and to the other activities we want it to do. But once we arrived it got even better. He was on top of all of our needs and helping even with the things we needed at our next step of the trip in Palenque. Every single person in this place is amazing, kind and ready to help you with anything you need. Cristobal and Janet at the receptions every day gave us recomendations on things to do and local tips of the area, señor Gabriel the bell boy and Señora Carmen the maid always ready to help. The guys at the restaurant are amazing as well special mention to Luis that helped me get the purest seremonial Posh streight from the destilery at his home town in Chamula. And here is the reason that make this people so humble and amazing people when I tip them good for their extra help outside their normal job I had to force them to take them because they said it was too much. NO MATTER WHAT ALWAYS TIP specially when people go out of their way to help you. But wait there's more, the food it's very good and not expensive at all, american breakfast was included but we keep trying different things out of their tastefull menu, there was one night we just want it a simple sandwich (not on the manu) and they fixed us a couple of nice homemade like sandwiches just what we wanted. And the hotel itself OMG it's beautiful, eco-friendly, sustainable, THE BEDS, Locations, top quality, absolutely amazing. …
From the moment we arrived, the attention from the staff was unparalleled. The location is perfect, right in the center in the walking zone. Beautiful rooms that were showed to us by Juan the manager- he was the kindest person was so helpful and attended to our every need. The food: BEST breakfast and the BEST hot chocolate I have had in Mexico. Worked out of the hotel restaurant and also was so pleased with the lunch, had the shrimp tacos and they were absolutely delicious. You have not come to San Cristobal if you haven’t experienced Casa Lum. 10 ⭐️ stars. LOVE THIS PLACE. Met the most amazing people here as well.
This place is amazing... from the beginning the service is superb! The hotel is located in the best part of town where you can walk to every attraction, shop and eat at the best places. The restaurant at the hotel is great; the food is excellent. The whole time you feel like you are at home.. we would def come back!
Small but beautifully decorated hotel in the middle of town. The rooms are modern and comfortable, the staff is very friendly and helpful. The food is really delicious and part of it grows in their own garden.
The restaurant is lovely and its great that its ecologically responsible, sourcing ingredients locally, looking to recycle and reduce its carbon footprint. Really good service and a wonderful menu with some nice vegetarian options. The picture is the roasted carrot starter which was absolutely delicious! Recommended!!