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Avenida Josefa Ortiz de Dominguez No. 13 Barrio Santa Lucía, San Cristobal de las Casas 29250 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (179)
Room & Suite (38)
Dining (27)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 18/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Casa Santa Lucia
Updated 18/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 120 hotels in San Cristobal de las Casas
Location
Cleanliness
Service
Value
Travellers' Choice
This is the newest boutique hotel in San Cristobal de las Casas, Chiapas magical town. Enjoy and make yourself at home in one of our luxury suites decorated each of the indigenous regions of Chiapas. We are within walking distance of the main attractions of the city.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Baggage storage
Concierge
24-hour front desk
Dry cleaning
Laundry service
Wifi
Bar / lounge
Restaurant
Special diet menus
Non-smoking hotel
Ironing service
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Room features
Fireplace
Housekeeping
Room service
Safe
Telephone
Iron
Flatscreen TV
Complimentary toiletries
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Quaint
Languages Spoken
English, Spanish
273Reviews11Q+A23Room tips
Traveller rating
  • 256
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  • 1
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Popular mentions
Isaac L wrote a review Feb 2021
Mexico City, Mexico1 contribution
My partner and I stayed at the Casa Santa Lucía for three nights in February. During the entirety of our stay, we were treated with absolutely lovely customer service, including very polite and welcoming staff, great tourist information, and were even surprised by a very thoughtful birthday treat for my boyfriend's birthday (which I had only mentioned off-hand to one of the staff members while asking for information on tours and they obviously were listening attentively!). The space is impeccably clean, comfortable, quiet and the breakfast is delicious. As an LGBTQ+ couple, we also felt completely welcome...something which I do not take for granted and is not always the case at all establishments. Would definitely stay again.
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Date of stay: February 2021
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Response from Fredi Perez, Director General at Casa Santa Lucia
Responded 3 Mar 2021
Thank you very much for taking the time to write about your experience with us. We're glad to know that you enjoyed our service. All our staff is committed to satisfy your expectations a we tryed to do our best as usual. We want to thank you for all the recognition to our efforts. It was a pleasure to meet you both and it would be great to welcome you back soon. Best wishes!
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Frances Carolyn wrote a review Mar 2020
15 contributions5 helpful votes
I can offer only superlatives about this delightful little hotel. Breakfast is delicious and freshly prepared daily. Tasty treats, fruit, coffee and tea are always available, as is free and speedy laundry service. The staff are friendly and helpful, and certainly speak more English than we do Spanish. Should we return to San Cristobal de Las Casas, we would definitely choose to stay in Casa Santa Lucia.
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Date of stay: March 2020Trip type: Travelled as a couple
1 Helpful vote
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Response from Fredi Perez, Director General at Casa Santa Lucia
Responded 18 Mar 2020
Thank you very much for taking the time to write about your experience here. We're glad to know that you have felt pampered and happy with us. We've tried to do ous best for you. It was a pleasure to meet you and it would be great to welcome you back! Best wishes.
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Sergio G wrote a review Mar 2020
Oakland, California4 contributions1 helpful vote
My wife and I stayed here for one week and we highly recommend it! We greatly enjoyed the service — thank you Frank, Freddy and Hector! And the housekeeping was outstanding! The breakfast each morning was delicious and the hotel is so charming that we are certain to return next time we Are In Chiapas!
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Date of stay: March 2020
1 Helpful vote
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Response from Fredi Perez, Director General at Casa Santa Lucia
Responded 11 Mar 2020
Thank you very much for taking the time to write about your experience here. We're glad and proud to read each of your words. Thanks a lot for your recognition to our staff - each member of our team is commited to satisfy your expectations and we love to do it -. It was a pleasure to meet you both. It would be great to welcome you back. Best wishes!
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Shimshon B wrote a review Feb 2020
Jerusalem, Israel6 contributions2 helpful votes
We stayed for 3 nights . It was a great experience. The hotel was beautiful, clean, and comfortable. The decorations are so pretty, that I went shopping at a local market to find similar decor. The food was so tasty. Freddie was superb helping us at all times about sgreat restaurants and special shops . It is in a great location. . We hope to visit San Cristobal again, and stay at Santa Lucia. Do yourself a favor and book here.
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Date of stay: February 2020
Rooms
Location
Service
Room Tip: best hotel in san cristobal
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Response from Fredi Perez, Director General at Casa Santa Lucia
Responded 26 Feb 2020
Thank you very much for this lovely review. We're glad to read that you describe the hotel as "excellent". In CSL we love what we do and we did our best to satisfy your expectations. It was a pleasure to meet you and we really hope to welcome you back! Best wishes!
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Judith K wrote a review Feb 2020
10 contributions2 helpful votes
And that's a difficult combo. Staff superb. Breakfast excellent. Rooms with local yet comfortable decor. Well located. Quiet. What's not to like? Well, if you are a fresh air fiend, then the lack of exterior windows and circulating fans made for a tad of stuffiness.
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Date of stay: February 2020
Location
Cleanliness
Service
Room Tip: Saw all 9 rooms. All fine.
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Response from Fredi Perez, Director General at Casa Santa Lucia
Responded 22 Feb 2020
Thank you very much for taking the time to write this nice review. Your opinion is very important for us - it motivates to our staff to improve our service - We're glad to know that you have enjoyed your stay here. It was a pleasure to meet you all and we hope to welcome you back! Best wishes.
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PRICE RANGE
US$77 - US$122 (Based on Average Rates for a Standard Room)
LOCATION
MexicoSouthern MexicoChiapasSan Cristobal de las Casas
NUMBER OF ROOMS
8
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Frequently Asked Questions about Casa Santa Lucia
Which popular attractions are close to Casa Santa Lucia?
Nearby attractions include Catedral de San Cristóbal Mártir (0.4 km), Foro Cultural Kinoki (0.3 km), and Mirador de la Escuela SolMaya (0.5 km).
What are some of the property amenities at Casa Santa Lucia?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
What food & drink options are available at Casa Santa Lucia?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Casa Santa Lucia?
Yes, free parking is available to guests.
What are some restaurants close to Casa Santa Lucia?
Conveniently located restaurants include Trattoria Catanzaro, Taniperla, and Madama Do Re.
Is Casa Santa Lucia located near the city centre?
Yes, it is 0.9 km away from the centre of San Cristobal de las Casas.
Are any cleaning services offered at Casa Santa Lucia?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Casa Santa Lucia?
The staff speaks multiple languages, including English and Spanish.
Is Casa Santa Lucia accessible?
Yes, it offers reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.