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Grand Guadalupe by Inmense

Calle Real de Guadalupe 172, San Cristobal de las Casas 29230 Mexico
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Traveller (49)
Room & Suite (30)
Dining (6)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.


#9 of 123 hotels in San Cristobal de las Casas
Travellers' Choice
The magnificent building of our hotel dates back to the 18th century and it is considered an Historical Monument, located on the main street of San Cristóbal de Las Casas, Real de Guadalupe, boasts a colonial style with an unparalleled warmth of home. It has four categories of suites, which perfectly fit any of your needs. These are defined by a rustic setting and an old touch that will make you travel back in time to Mexico’s classic times. The high-class service, in harmony with the beautiful walls with details of talavera, cedar and mahogany floors wrapped in handmade designs that play with the warm colors of the hotel, will make your stay an exquisite memory. Enjoy traditional Chiapas’ dishes, as well as other typical Mexican recipes that every traveler has to try, all this in an intimate atmosphere. Each of the properties under the seal of Inmense Hotels offers personalized attention, giving our guests the opportunity to enjoy the best of the city and Mexican hospitality.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Bar / lounge
Airport transportation
Baggage storage
Breakfast available
Wine / champagne
Taxi service
Non-smoking hotel
Sun umbrellas
First aid kit
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Room features
Wardrobe / wardrobe
Flatscreen TV
Bath / shower
Complimentary toiletries
Bottled water
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Family rooms
Good to know
Languages Spoken
English, Spanish


Full view
84Good for walkers
Grade: 84 out of 100
31Restaurantswithin 0.5 km
3Attractionswithin 0.5 km
123Reviews3Q+A5Room tips
Traveller rating
  • 104
  • 11
  • 3
  • 5
  • 0
Time of year
Traveller type
Selected filters
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  • English
Popular mentions
Joan S wrote a review Mar 2020
Mountainside, New Jersey8 contributions5 helpful votes
The service is excellent. Everyone was courteous, professional and eager to provide a good impression. We had 2 interior rooms facing a courtyard, so no windows to the outside. The beds were comfortable. The hot water in one of the rooms never got very hot. They have a full breakfast, with fruit and eggs. The fruit never changed. Papaya and pineapple. The eggs were always overcooked. So the quality of the breakfast was not good, but you certainly would not go hungry. The internet was extremely slow. It is a 15 minute walk to the center of town.
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Date of stay: March 2020
Sleep Quality
Response from Alain Correa Flores, Director General at Grand Guadalupe by Inmense
Responded 13 Mar 2020
Dear Mrs. Joan Souders: Thank you for sharing your valuable comment, we are pleased to know that in Gran Guadalupe by Inmense you found the ideal place to rest and enjoy the beauty of San Cristóbal de Las Casas. Rest assured that we are taking into account the suggestions that you personally commented to our manager, we hope to have you again in the near future so that you can witness the above yourself. See you soon!
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Ezio Auditore wrote a review Mar 2020
4 contributions1 helpful vote
Excellently well, super welcoming and comfortable, to be a hotel with so many years of history it is very well sewn, thanks to the manager who gave us the tour of the hotel explaining The history that it has in Mexican culture, the receptionist Carlos and the Kitchen boy rey for the rich breakfast we enjoyed in the morning, we will definitely return !!!
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Date of stay: March 2020Trip type: Travelled as a couple
Response from Alain Correa Flores, Director General at Grand Guadalupe by Inmense
Responded 12 Mar 2020
Dear Mr. AuditoreEnzo02: : We are very proud to know that in Grand Guadalupe by Inmense they found the ideal place for the perfect rest. We are pleased to see that the excellent attention of my colleagues, as well as the quality services they provided made the experience of your stay memorable. We appreciate the review See you soon!
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Cinthia Gpe Itza wrote a review Sep 2019
1 contribution
Our stay was lovely, we enjoyed everyday. When we first got at the hotel, Juan de Dios was welcoming and he was also our server during our dinner at Las Escaleras which is another lovely hotel. The chef made a vegetarian dinner for us and we really appreciated the gesture. The toilet flush did not work when we got to the room but it was resolved. The breakfast was very complete (more vegan options would be great) and Oscar was always taking care of what we needed, he was awesome. Our room was very well taken care by our maid, she did a great job too Kudos to the hotel and the team.
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Date of stay: August 2019
Room Tip: Room (320) was very dark, you could get more light if you opened the window facing the hallway...
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Response from Inmense, Director de Relaciones con Clientes at Grand Guadalupe by Inmense
Responded 7 Sep 2019
Dear CinthiaGltza, We appreciate the good rating you have given us and the positive comments about the staff's attention. For us it is very important to read and know the comments that our guests have about us, since they help us improve every day, so all your comments will be shared with our team. It is a pleasure that you have chosen us as your holiday destination, we hope to have you back soon. Best regards.
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JuanAscencio1234 wrote a review Aug 2019
Guadalajara, Mexico8 contributions6 helpful votes
Los cuartos tienen un diseño especial que te traslada a lo que en verdad es San Cristobal, amenizan tu estancia con flores y un agradable olor, el personal súper atento no le doy mejor calificación por que no puedo, pero en verdad este hotel es de los mejores en los que he estado. Elegante y confortable. Sin duda volvería. The rooms have a special design that takes you to what is really San Cristobal, liven up your stay with flowers and a pleasant smell, the super attentive staff I do not give a better rating because I can not, but in truth this hotel is one of the Best I've been to. Elegant and comfortable I would definitely go back.
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Date of stay: August 2019Trip type: Travelled with friends
1 Helpful vote
Response from Inmense, Director Comercial at Grand Guadalupe by Inmense
Responded 10 Aug 2019
Estimado JuanAscencio1234 Nos enorgullece saber que hemos superado sus expectativas vacacionales, y que Grand Guadalupe by Inmense le resultara elegante, confortable, el hecho de que haya disfrutado de una excelente estancia es nuestro cometido principal. La fortuna ha sido nuestra, al ser sus anfitriones, y poderle consentir con los detalles y atenciones en donde nuestros personal sin lugar a dudas se lleva las palmas por su labor. Deseo de corazón su pronto regreso a esta su casa y que siga disfrutando de las confortables instalaciones que cuidan de su visita brindando bienestar y relajación. Gracias por su preferencia!
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Kelly M wrote a review Apr 2019
San Diego, California13 contributions9 helpful votes
So, my daughter is studying at Universidad des los Americas in Puebla and was on spring break, so I thought we’d take a road trip. Airbnb is my usual go to, but when we got to San Cristóbal we couldn’t find our place, and, while driving around the area where it was supposed to be, decided that we didn’t want to be so far from city center. My daughter got on the phone and found the Grand Guadalupe. What a gem! An old converted mansion, walkable to all things San Cristóbal, but far away enough to be relaxing. Our room: king bed and full bath downstairs, full bed, sink up a spiral staircase. Full breakfast (lots of options on the menu) gratis. FYI: menu is only in Spanish (true of most of southern Mexico). Angel and Oscar man the front desk and are uber helpful. Note: the only window in our room opened up into an interior hotel walkway, so, if you need fresh air, either get ready to have others watch you sleep, or choose a room other than 310. Didn’t take pix, but a wonderful place.
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Date of stay: April 2019Trip type: Travelled with family
Response from Inmense, Director Comercial at Grand Guadalupe by Inmense
Responded 26 Apr 2019
Dear kmd2t2 How nice to read such an extraordinary description of Grand Guadalupe by Inmense and know that your stay with us was that way, "perfect". Thank you very much for your comments but above all for making us part of your trip to San Cristóbal de las Casas and let us be your hosts. We hope to have made you feel at home through the attention of our team, our facilities and the experiences we offer in this beautiful paradise nestled in the mountains. Come back soon!
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US$37 - US$229 (Based on Average Rates for a Standard Room)
Hotel Casa de Guadalupe
MexicoSouthern MexicoChiapasSan Cristobal de las Casas
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Frequently Asked Questions about Grand Guadalupe by Inmense
Which popular attractions are close to Grand Guadalupe by Inmense?
Nearby attractions include Iglesia de Guadalupe (0.1 km), Galeria MUY (0.3 km), and Grafica, San Caralampio (0.5 km).
What are some of the property amenities at Grand Guadalupe by Inmense?
Some of the more popular amenities offered include free wifi, a lounge, and airport transportation.
What food & drink options are available at Grand Guadalupe by Inmense?
Guests can enjoy a lounge and breakfast during their stay.
Is parking available at Grand Guadalupe by Inmense?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to Grand Guadalupe by Inmense?
Conveniently located restaurants include Madonna Mia - fonda italiana, Cardamomo, and LA MALDITA RESTAURANTE.
Does Grand Guadalupe by Inmense have an airport shuttle?
Yes, Grand Guadalupe by Inmense offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Which languages are spoken by the staff at Grand Guadalupe by Inmense?
The staff speaks multiple languages, including English and Spanish.
Does Grand Guadalupe by Inmense have any great views?
Yes, guests often enjoy the city view available here.