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The Hotel Casa Mexicana is located in the beautiful mountainous and colonial city of San Cristóbal. It is centrally located within walking distance of many historical sites. We offer you all the amenities, comforts and personal services of a fine hotel, relax in the interior sky-lit garden, enjoying the original mexican art treasures assambled here. The guest rooms all open into the gardens or private courtyards. We built the Hotel Casa Mexicana with the idea of offering our guests a little bit more than just a hotel, our goal was to create a space filled with art, folk - art and the presence of nature, which would be very Mexican. We invited our artist friends, who had been to San Cristobal beforehand, to create artistic pieces which speak about it. And we searched in all Mexico for the very special and beautiful pieces of folk - art which we display here, too. We are very satisfied with what we have realized so far and everyday we put out all our energy to still become better and have you feel relaxed here and enjoying the hotel.
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I spent a week at this hotel and really enjoyed my time there. Our rooms were spacious, had hot water, and the hotel was beautifully decorated. It is located in the middle of the city, which makes it a bit noisy at times. It is common to hear local churches setting fireworks for different occasions, but those can be heard from just about anywhere you are in the city. The hotel is an easy and short walk to the main streets where you can find tons of street vendors, shops, and great restaurants. I would definitely stay here again.
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Date of stay: November 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hcasamexicanachiapas, Gerente at Hotel Casa Mexicana
Responded 19 Mar 2019
Gracias por compartir su amable comentario ya que nos motiva a seguir mejorando. Con agrado los esperamos en su próxima visita a San Cristobal de Las Casas, Chiapas
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a lovely hotel to look at. A very traditional and pretty building. The location is great, so close to the centre and loads of nice restaurants. I gave this hotel such a low rating because it has to be the noisiest hotel I have ever stayed in. Thank god I was only hear for 2 nights. You van hear eveything in this hotel. I could hear every single door open and close. Everyone who arrived and left the hotel at all times throughout the night. I got woken up at 3am one morning by someone drying their hair and it wasn't from the room next to me as this was vacant. I could hear whole conversations from the court yard and everyone who went up and down the stairs. Oh, and there is no lift so of course I got woken up when people dragged their suitcases up and down the…
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Date of stay: November 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HOTEL CASA M, Gerente at Hotel Casa Mexicana
Responded 13 Nov 2018
Gracias por compartir su amable comentario, para nosotros fue un gusto haberle atendido. Apreciamos su comentario ya que nos motiva a seguir mejorando los estándares de calidad en el servicio. Con agrado los esperamos en su próxima visita a San Cristobal de Las Casas, Chiapas.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our room was spacious and comfortable although we were upstairs with our high line window opening up onto the roof. Sadly, we would be woken every morning quite early by workmen walking around. A bit disconcerting to see people walking past while one is in bed? The hotel is a bit noisy but that’s the downside to being close to everything. The staff don’t speak a lot of English and we had no joy in getting the safe to work (though we reckon we have better than average experience in them) even after asking them. Breakfast was ok but suggest eating at one of the many close eateries nearby.
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Date of stay: October 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HOTEL CASA M, Gerente at Hotel Casa Mexicana
Responded 13 Nov 2018
Gracias por compartir su amable comentario, para nosotros fue un gusto haberle atendido. Apreciamos su comentario ya que nos motiva a seguir mejorando los estándares de calidad en el servicio. Con agrado los esperamos en su próxima visita a San Cristobal de Las Casas, Chiapas.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Comfortable rooming and bed. Central location. Good quality hotel. The breakfast was very good and the staff are perfect. Would happily stay again. No negatives that come to mind when I think of this hotel.
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Date of stay: July 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HOTEL CASA M, Gerente at Hotel Casa Mexicana
Responded 13 Nov 2018
Gracias por compartir su amable comentario, para nosotros fue un gusto haberle atendido. Apreciamos su comentario ya que nos motiva a seguir mejorando los estándares de calidad en el servicio. Con agrado los esperamos en su próxima visita a San Cristobal de Las Casas, Chiapas.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our room was clean, but there was always noise coming from the garden walkway out our door. The WiFi was the WORST! While they not only make it difficult to sign on with an18 digit alpha-numeric code, the front desk staff acknowledges the problem and just shares another network that's just as difficult to connect with! Now onto the restaurant, prepared food was excellent, but when it came time for the check, the check read that tip was not included, but they added on 10% with no explanation that could easily lead to a double dip on the tip. With us all being "wired" these days, hotels like this with little regard to WiFi connections should be avoided. Nice hotel if you'd like to be off the grid for your vacation!
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Date of stay: August 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HOTEL CASA M, Gerente at Hotel Casa Mexicana
Responded 13 Nov 2018
Gracias por compartir su amable comentario, para nosotros fue un gusto haberle atendido. Apreciamos su comentario ya que nos motiva a seguir mejorando los estándares de calidad en el servicio. Con agrado los esperamos en su próxima visita a San Cristobal de Las Casas, Chiapas.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We visited casa Mexicana with some friends, and had some problems with the parking. The service is NOT 24 hours, and we needed to get out early in the morning. They didn’t advice us in advance, and it was complicated to wait until 8:00 am to take out our motorcycles. Also, we had a very bad experience with the employees in general, specially with the ones in charge of the buffet. They had the restaurant almost full, and they were very rude, they almost were trying to kick us out, even when It was almost 7:00 am that was the time for them to open. Finally, they had yo attend us, but It seemed that they were hating their jobs. Rooms don’t have A/C and it was specially a very warm time. I think there is plenty of better hotels in town.
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Date of stay: July 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HOTEL CASA M, Gerente at Hotel Casa Mexicana
Responded 13 Nov 2018
Agradecemos su comentario. Lamentamos no haber cumplido sus expectativas. Sus comentarios son de alto valor ya que nos permiten mejorar nuestro servicio. Esperamos contar con su presencia nuevamente y poder atenderle como usted merece.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Centrally located only a few blocks som main plaza and pedestrian streets in a charming colonial building. Staff was indifferent of us, horrible WiFi with no access in rooms. Noisy rooms with loud night club next door and guest or staff in the corridors will wake you up at night. The on-site restaurant is a joke. Staff run around like headless hens, serve wrong food to wrong tables, overpriced, cardboard quality breakfast, and proudly only speaks Spanish with no interest in repeating questions or trying to get understood. If you need super early breakfast before a tour head to oxxo around the corner or head for one of the great eateries in the area, e.g. Ter Tertulia. Overall not worth the buck, probably my worst sleep in Mexico.
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Date of stay: July 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HOTEL CASA M, Gerente at Hotel Casa Mexicana
Responded 13 Nov 2018
Agradecemos su comentario. Lamentamos no haber cumplido sus expectativas. Sus comentarios son de alto valor ya que nos permiten mejorar nuestro servicio. Esperamos contar con su presencia nuevamente y poder atenderle como usted merece.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The location is great and the rooms will fullfill your basic needs. However we were disappointed compared to the price we gave. The rooms were very noisy so we woke up several times during night because of other guests and staff walking and talking on the hallway. The wi-du connection was non-excisting - the worst connection we had throughout our travels. We were very optimistic about breakfast from the pictures we saw but there is no buffet and the service at the restaurant was terrible. The waiters didn’t speak a word of english and wasnt even willing to try to communicate. We made a very simple order and still they managed to mix it up with three other tables and we had to reaarange our self. Eventhough I think it would be fair to include breakfast in the price, I’m happy…
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Date of stay: July 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HOTEL CASA M, Gerente at Hotel Casa Mexicana
Responded 13 Nov 2018
Agradecemos su comentario. Lamentamos no haber cumplido sus expectativas. Sus comentarios son de alto valor ya que nos permiten mejorar nuestro servicio. Esperamos contar con su presencia nuevamente y poder atenderle como usted merece.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for 3 nights. We had a spacious room with 2 beds. The room is clean and dark. We had a window to the inside garden. In the early morning there was a lot of noise from the employees moving stuff around. The staff at the frontdesk wasn’t very friendly and said hardly good morning. Breakfast in the hotel isn’t very special. There are a lot of better places like Sweetbeat or Yik café. WiFi is very bad and turns of everytime.
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Date of stay: July 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HOTEL CASA M, Gerente at Hotel Casa Mexicana
Responded 27 Jul 2018
Gracias por compartir su amable comentario, para nosotros fue un gusto haberle atendido, y más aún el saber que cumplimos con sus expectativas. Apreciamos su comentario ya que nos motiva a seguir con nuestros altos estándares de calidad en el servicio. Con agrado los esperamos en su próxima visita a San Cristobal de Las Casas, Chiapas.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is located 5 minutes walk from city central square Rooms are O.K but there no posibility to open the window to get fresh air because all windows are exposed to the corridor Breakfast is not bufet and it takes verry long time to get service Waiters are not friendly and service is verry slow We were a group leaving early in the morning and we were suposed to get coffee and tea but the lady responsible for the restaurant did not show up so we left without anything
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Date of stay: April 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HOTEL CASA M, Gerente at Hotel Casa Mexicana
Responded 28 Apr 2018
We appreciate your comment. We regret not having met your expectations. Your comments are of high value because they allow us to improve our service. I hope to have your presence again and be able to attend as you deserve.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
$77 - $105 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
casa mexicana hotel
LOCATION
MexicoSouthern MexicoChiapasSan Cristobal de las Casas
NUMBER OF ROOMS
54
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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