Hotel Polanco
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Hotel Polanco

Calle Edgar Allan Poe 8 Polanco, Mexico City 11540 Mexico
Traveller (33)
Room & Suite (31)

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About

3.0
#390 of 418 hotels in Mexico City
4.6 of 5 bubbles
Location
3.6 of 5 bubbles
Cleanliness
2.8 of 5 bubbles
Service
3.0 of 5 bubbles
Value

If you’re looking for a hotel in Mexico City, look no further than Hotel Polanco.

For those interested in checking out popular landmarks while visiting Mexico City, Hotel Polanco is located a short distance from Avenida Presidente Masaryk (0.3 mi) and Lago del Bosque de Chapultepec (0.4 mi).

Hotel Polanco is a hotel offering a flat screen TV and air conditioning in the rooms, and it is easy to stay connected during your stay as free wifi is offered to guests.

Plus, guests can enjoy an on-site restaurant, which has made this a popular choice among travellers visiting Mexico City.

While visiting Mexico City, you may want to try some lobster at one of the nearby restaurants, such as Pujol, Bellini Restaurante Giratorio, or Maximo Bistrot Local.

During your visit, be sure to check out popular attractions like Chapultepec Park (0.9 mi) and Polanco (0.4 mi), which are all within walking distance of the hotel.

The staff at Hotel Polanco looks forward to serving you during your upcoming visit.

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Property amenities
Free High Speed Internet (WiFi)
Wifi
Non-smoking hotel
Laundry service
Room features
Air conditioning
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars

Location

Calle Edgar Allan Poe 8 Polanco, Mexico City 11540 Mexico
Name/address in local language
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 84 out of 100
84
Juarez Intl Airport
13.4 km
See all flights
Toluca Airport
39.7 km
See all flights
Auditorio
13 minMexico City Metro
131Reviews4Q+A15Room tips

Reviews
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Detailed Reviews
Guide35755 wrote a review Mar 2003
Huston, Texas2 contributions12 helpful votes
2.0 of 5 bubbles
Nice area and close to much, clean and personal but restaurant opens for Breakfast at 0800hrs, rooms are poorly illuminated (only two ceiling lights) small, small office desk and only one electric outlet (by the bed) in the room and no Internet.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NorthStar9720 wrote a review Sept 2002
Phoenix, Arizona1 contribution12 helpful votes
4.0 of 5 bubbles
Hotel Polanco is a small quite property that affords business travelers great value and clean rooms. I travel to Mexico monthly on business and call Hotel Polanco mi casa. The front desk staff is bi-lingual and helpful. The rooms are a bit small by U.S. standards, but were recently remodeled. An excellent Italian Restaurant (one of the best in the D.F.)is located on the first floor. I have found that may of the guests are repete clients who are doing business in the area. This place is excellent for the budget minded business traveler.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Compass35341 wrote a review Oct 2002
Panama City, Fl2 contributions30 helpful votes
4.0 of 5 bubbles
A small hotel in the heart of the popular Polanco district, near restaurants, museums, great shopping. Rooms are small, but staff is attentive and friendly. Speaking Spanish is quite helpful, but the doorman speaks perfect English. Rates are reasonable compared to the many first class hotels in the area. It ain't the Ritz, but quite comfortable for the business or vacation travelor with a budget. An independent restaurant on the ground floor is great for lunch and dinner.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MarioSQ wrote a review Oct 2022
Ottawa, Canada17 contributions7 helpful votes
1.0 of 5 bubbles
The hotel is well located and clean. Rooms are spacious and well equipped. However the front desk staff is unhelpful, rude and unfriendly. I was very surprised as Mexican customer service elsewhere is excellent. Mexican are always keen to help.
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Date of stay: September 2022Trip type: Travelled on business
Room Tip: Avoid talking to the front desk unless is necessary
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gringo-Master wrote a review Jun 2012
San Antonio, Texas28 contributions53 helpful votes
3.0 of 5 bubbles
I've stayed at this hotel on business four different times an average of 4 nights each stay from March to Jun 2012.
The offices where I am working are close by, so I choose this hotel because of the convenience of being able to walk to the offices instead of taking a cab or bus.
I'm giving it three stars because it doesn't offer a whole lot other than a place to stay, but for being in the Polanco district, the pricing is pretty good.
The first time I stayed, I chose the Jr. Suite instead of the Single. For only $20/night more, to me it's worth it. It comes with an extra entry room, which isn't a big deal, except that it gives a little more space for your things, and allows you to spread things out if you need to do some work.

Okay, the good:
Location - It is only a few blocks from a very nice shopping and restaurant district, Hard Rock Cafe, and a couple of parks, and if you are going to a concert: the Auditorio Nacional. Within 5 blocks, there is virtually every kind of restaurant you can think of. The only problem is that the closest of these is probably 3-4 blocks, but it's not big deal. There is an Italian restaurant called La Bottiglia attached to the hotel, but I got tired of it pretty quickly.

The Rooms - They have LCD TVs (pretty much a standard now) but you need to pay a $20 deposit for the remote, wi-fi signal was pretty strong. You can see the wireless repeater antennae sticking out of some of the vents near the elevator and the far ends of the hallway....some of the middle rooms have a weaker signal, so try to stay on the ends of the hallways for the best signal.
The bed was firm, but comfortable. An iron is available if you call the front desk. The closet has an in-room safe, a small table for your luggage and hangers.
They are doing a remodeling project and it appears they've started remodeling from the top floor (6th) and are working their way down (currently they're working on the 4th floor). They're pretty much replacing bath fixtures and re-tiling around the sinks.

The service: It's average. Most are friendly, and when I needed something they were happy to help. There's a separate desk dedicated to calling for taxi service when needed, and one time they called a driver for me, explained to him that I wanted to visit the Torre LatinoAmérica on the way to the airport which required the driver to circle around the block for about 30 minutes while I ascended. I was a little nervous since I had some of my luggage in his trunk, but everything worked out great, and I paid him an extra 100 pesos for the inconvenience.

There are a few negatives of this hotel that I experienced, but nothing to keep me from coming back:
I had a stopped up drain in the shower so that I could only take a 2 minute shower before it would've started to flood. On the way out that morning, I explained the problem to the desk, and that evening when i returned it was already fixed.

Of the four times I stayed, only once I was given a room with an extremely small bathroom so that there is only 8" in front of the toilet because the wall is there. This makes for a very uncomfortable experience for a guy that is 6'2". I realized that this probably only happens on the rooms that are next to the elevators (109, 209, 309, 409, 509 & 609) because the bathroom is up against the elevator shaft and crammed in at an angle. I will avoid these room numbers in the future. In the other rooms I've stayed, I didn't experience this problem.

Some rooms have windows that face the street. At night is when the city likes to do construction projects, so you hear heavy equipment in the near-distance all night long.
Other rooms face an internal triangular shaped space full of air conditioning equipment and the windows of other rooms. You don't hear the construction as much, but if there are any parties, the sounds will bounce off the walls and will keep light sleepers awake.

There is no exercise room or equipment, and not much else in the hotel other than the lobby and the guest rooms.

That's pretty much it. I recommend it if you need to stay in Polanco and you don't want to spend $350/night like all the other hotels in the area.
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Date of stay: June 2012
5.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Freedom6843 wrote a review Mar 2006
San Diego1 contribution6 helpful votes
2.0 of 5 bubbles
'just came back from a 4 day business stay at hotel Polanco. I chose the hotel based on the previous positive reviews on this site. I was quite disapointed. We stayed in 3 other hotels during our trip(similar price range)in Mexico City and this was the worst in terms of customer service, room size, friendliness of staff and business amenities. When we arrived, the guy at the front desk was on the phone for more than 10 minutes (not kidding) simply treating us as if we weren't there. When he hang up, no word of apology - and this was pretty much the reaction of every staff in this hotel during our stay - just totally careless. The internet didn't work during our entire stay - again nobody seemed to care even after our complaint. The bathroom with shower was the smallest bathroom I have ever seen in a hotel - you can hardly turn around without hitting something. And last but not least, when we wanted to pay for our stay (with a Company Credit Card) - they told me the card was rejected and we should go to a bank and get cash (with the cab waiting outside). Out of frustration, I gave them my personal Credit Card, which according to them was rejected as well and they kept insisting on cash. Only after I got really irritated with them, they finally called MasterCard, got the authorization code and processed the payment. Obviously, their credit card reader had no connection.
On the positive side, the rooms are simple but clean, the restaurant is good but is not affiliated with the hotel (so no breakfast included in the hotel rate) and the area is nice and safe at night to walk.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Flyer25122 wrote a review Aug 2004
Statesboro, Georgia2 contributions6 helpful votes
4.0 of 5 bubbles
As a teacher on a budget, I was pleased that a local contact recommended the Polanco. The room and restaurant were fine, and the staff pleasant and helpful. It is within convenient walking distance from the main tour bus start/stop, and there are beautiful homes, parks, and great shopping areas also close by. I'd definitely stay there again.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
carlorg wrote a review Nov 2017
Quito, Ecuador107 contributions65 helpful votes
2.0 of 5 bubbles
The room I got was ok, but nothing out of the extraordinary. WIFI was not very good. Definitely, their reception staff is the worst I have ever seen working in a hotel, it seems they hate people. They have no breakfast, they charged me to store my luggage for one night, even though I was coming back the next day after.
Location is great, yes, but there are a bunch of airbnb options that are way better and offer more value for money in the area. Avoid this and go there only if you have no other option.
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Date of stay: November 2017
2.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
Trip type: Travelled on business
Room Tip: i stayed in the corner room on the 5th floor, it was ok
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dan77Caracas wrote a review Feb 2012
New York City, New York4 contributions10 helpful votes
3.0 of 5 bubbles
After reading the recent reviews, I had a lot of trepidation about staying here for 2 weeks while working nearby (I'd moved from a similar place near the Angel to be closer to our office). While I would rather have been at the W, Intercon or JW Marriott, all of which are nearby, I really couldn't complain.
My room - 316 - was large enough and recently refurbished. Everything was comfortable and clean, and there was a big new flatscreen TV with some HD channels. The staff were friendly (I speak Spanish), and the surrounding area is great. You're one block from the French embassy, a block from lovely Lincoln Park, and 2-3 blocks from the city's most glitzy shops.
Gripes: no wi-fi, so you have to use the 'business center' downstairs which has a couple of desktops, breakfast is a joke (mini-muffins, sunny delight and coffee laid out on a table near reception, and fyi, the Italian restaurant next door shuts at 7pm on Sundays. The restaurant is wonderful, and there's a side entrance from inside the hotel lobby - but you can't charge meals to your room.
To sum up: clean, friendly and perfectly adequate in a very fancy neighborhood. But if you're looking to treat yourself, look a bit more upmarket (and spend a bit more).
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Date of stay: February 2012
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
Room Tip: Interior rooms have no view, but may be quieter.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
roni690 wrote a review Sept 2019
Brooklyn, New York36 contributions51 helpful votes
1.0 of 5 bubbles
the cleaning girl steel my electric saving machine no one in the hotel care they treat all the costumers like garbage. the hotel is dirty and very aged only the location is good but there is a lot of hotels in Polanco so just stay away of this one.
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Date of stay: August 2019
4.0 of 5 bubblesLocation
1.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fer Moss asked a question Jan 2019
Monterrey, Mexico
Te prestan plancha para ropa?
Samuel A asked a question Dec 2017
Tepoztlan, Mexico
El hotel cuenta con servicio de estacionamiento?
Answer from Eduardo G
5 contributions1 helpful vote
Yo no lo he usado, pero según el recepcionista sí existe. Lo mejor es llamar al hotel para garantizar que lo tenga.
Answer from JorgeMedinaEliard
Tampico, Mexico191 contributions37 helpful votes
La remodelación debe haber sido reciente, pues hace unos pocos años no estaba así. El año de inauguración del hotel no lo sé. Pero es más o menos antiguo. Yo me hospedé ahí la primera vez en 1989
Nico C asked a question Oct 2016
5 contributions3 helpful votes
l'hotel è provvisto di Wi-Fi?
MarioSQ wrote a tip Oct 2022
Ottawa, Canada17 contributions7 helpful votes
1.0 of 5 bubbles
"Avoid talking to the front desk unless is necessary"
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Gonzalo G wrote a tip Jun 2019
Montevideo, Uruguay1 contribution
1.0 of 5 bubbles
"don´t stay in this hotel"
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Doris S wrote a tip Feb 2019
2 contributions
3.0 of 5 bubbles
"higher floor, view towards the Lebanon park"
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Frederico B wrote a tip Nov 2018
Hürth, Germany130 contributions105 helpful votes
3.0 of 5 bubbles
"Avoid rooms facing interior"
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carlorg wrote a tip Nov 2017
Quito, Ecuador107 contributions65 helpful votes
2.0 of 5 bubbles
"i stayed in the corner room on the 5th floor, it was ok"
Read full review
Not the right property for you?
There are more places to choose from in the Mexico City area.
PRICE RANGE
$104 - $106 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
polanco hotel mexico city
LOCATION
MexicoCentral Mexico and Gulf CoastMexico CityMiguel Hidalgo / Polanco
NUMBER OF ROOMS
339
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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HOTEL POLANCO - Reviews & Price Comparison (Mexico City) - Tripadvisor

Frequently Asked Questions about Hotel Polanco
Which popular attractions are close to Hotel Polanco?
Nearby attractions include Lincoln Park (0.4 km), Jardin Botanico del Bosque de Chapultepec (0.4 km), and Mamá Rumba (0.4 km).
What are some restaurants close to Hotel Polanco?
Conveniently located restaurants include KYU MÉXICO, Parole Polanco, and Animal Masaryk.
Are there any historical sites close to Hotel Polanco?
Many travellers enjoy visiting Historic Center (Centro Historico) (6.3 km), Catedral Metropolitana de la Ciudad de México (6.6 km), and National Palace (7.2 km).
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