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3.5
#12 of 85 hotels in Guanajuato
Location
Cleanliness
Service
Value
Located in the city of Guanajuato, a World Heritage Site, with its colonial architecture and its romantic atmosphere, it is an excellent destination for unforgettable moments. It has 138 rooms with services and amenities of first class. Also it offers 6 meeting rooms can accommodate from 10 to 800 people with services to perform the wedding of your dreams, special events, parties and business meetings. Hotel Mission Guanajuato support you with the organization and we provide everything necessary so that your expectations are met. In our facilities you will find restaurant, bar, pool, gift shop, laundry and dry cleaning and gift shop, which places us as one of the hotels in Guanajuato most complete services and amenities. Our hotel has a prime location, next to the Museo ex Hacienda San Gabriel de Barrera, heritage of the city and home of the International Cervantino Festival. Also we are located 20 minutes from the airport, 40 minutes from the city of Leon and 3 hours 45 minutes from Mexico City. Among the main attractions of the city is the Jardin de la Union, beautiful triangular park roofed by leafy trees, with its kiosk in the center and a pleasant atmosphere, the Collegiate Basilica of Our Lady of Guanajuato, the Temple and Ex-Convent the Society of Jesus, with a large dome in the neoclassical style and the famous Callejón del Beso.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Green
Mid-range
Languages Spoken
English, Spanish
Location
Camino Antiguo A Marfil Km. 2.5 Col. Noria Alta, Guanajuato 36050 Mexico
Name/address in local language
Mision Guanajuato
803 reviews
Getting there
Car recommended
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This hotel is situated on the outskirts of Guanajuato so one needs to have transportation to the old city. It is an authentic mission which has had some renovation. We were fortunate to have a renovated room which was spacious and nicely decorated. There was a patio and swimming pool but we were not there long enough to make use of it. Staying in this Mexican hacienda was an experience.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Claudio Ponce, Director General at Mision Guanajuato
Responded 3 Nov 2020
Dear guest Thank you very much for your comments about our hotel, it was a pleasure to serve you sincerely General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The mision is an old ranch that has been turned into a hotel. The grounds are very nice. The rooms are big but they smell really musty and the hotel does not have air conditioning. Ask for a fan so that the smell can go away. Breakfast was not that good either. It's better to go into town for a really nice breakfast.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I stayed at this hotel for a wedding, I have to say it was really nice that on the lobby they had a man offering fresh lime water, and the next morning really delicious coffe. What I didn´t like were the rooms, for the price that I paid I found them to be really poor, the shower was clogged, the toilet had some poop and in general the bathromm stank. I was disgusted on taking a shower.
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Date of stay: September 2014
Rooms
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:I would rather check other options before booking here, the price is high and it is not worth it.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ClaudioP68, Gerente at Mision Guanajuato
Responded 27 Nov 2014
Dear Guest Thank you for your comments, they help us to continue I trabjanado in our areas of opportunity to provide better service Best Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel stinks, there a sewer river by this hotel, so smells very bad, specially at night, the swimming pool was out of service 3 of the days we spent there. Very bad customer service. We got over charges on their website prices, it was actually cheaper to book there in person. The last day we spent there the room didn’t get get cleaned, no clean towels and nobody care when I complained about it, this hotel is one of the worst in my list, very disappointed.
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Date of stay: April 2023Trip type: Travelled with family
Room Tip:Make sure you inspect the place before booking.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We loved Guanajuato, but unfortunately had a rough experience with this hotel. Food was not good, and clearly recycled each day for morning brunch. Furthermore, my wife’s bed (two double bed room) was infested with bed bugs - and this was the second room we moved to after our first room smelled like human excrement and was generally dirty and dusty.
For the cherry on top - they double charged us, and would fake not being able to speak English to avoid consequences. I luckily speak enough Spanish and we had local friends who helped us ensure communication of this problem, but it was not resolved when we arrived home. Now five months later, the hotel has completely ignored our messages and our bank is the only one being remotely helpful. We still have not received a penny.
Avoid these smelly scammers!
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Date of stay: February 2024Trip type: Travelled as a couple
Room Tip:Go somewhere else that does not have these problems! There are a multitude of amazing places in...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I don’t know how to start but, DON’T STAY HERE… The hotel is beautiful, and the land is great.
Rooms Great beds, awful TV’s, bathrooms neat and spacious.
Bar There is NO bar
Restaurant Food is not good, the variety is limited, and the seasoning is really bad.
Service There’s enough personnel in the hotel, the problem is, no one know what to do. Waiters 0/5 Reception 1/5 General staff 1/5 The only people who are really into it is housekeeping, 5/5
Accommodations AC not working Credit card terminal not working Pool and patio OK
Review Really expensive hotel, not the worst I’ve ever been to, but the worst in Guanajuato. If you can stay anywhere else, do it :)))
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I must say I was underwhelmed by Mision Guanajuato. Access and accessibility of the are terrible. You have to carry your luggage through stairs and a small walk before you even get to the first bellhop (not consistent with a 4-5 star hotel).
The hotel is old and although the colonial construction is nice, it also makes it difficult to navigate. Staff and service are OK.
The rooms are quite big (nice) but feel rather cold and furniture and amenities are certainly not new. I also had some problems with the water temperature (it fluctuated between scalding hot and super cold while you are in the middle of the shower).
Lots of kids were at the pool during daytime, so I suppose it must be more fun for families. Business travellers are far from most important commercial and office sections and leisure travellers are also a bit far from the city's main attractions.
At US$73 that I paid (over US$100 rack rate), the hotel is not worth it. Mision Hotels are usually nice, sadly it was not the case with Guanajuato's.
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Date of stay: August 2005
Value
Rooms
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rooms large enough but below average for the price (by mexican standards), not that welcoming and rooms smell musty.
Because of the freaky roads in Guanajuato, it's virtually impossible to walk in to the centre. They do have a free bus to town every so often, but not coming back.
On the plus side, there is a lovely hacienda and gardens right next door which are well worth a visit (even if you don't stay at the hotel)
Overall, okay but not great. Stay in a hotel in the centre of Guanajuato instead.
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Date of stay: February 2004
Value
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I had an incredibly disappointing experience at Mission Guanajuato in Guanajuato, Mexico. During my stay in February, my room was infested with bed bugs, which caused significant discomfort and ruined my stay.
Adding to the nightmare, the hotel charged me twice for my stay. I had booked and paid for my reservation via Booking.com before arriving. Upon check-in, they asked for my credit card for incidental purposes but ended up charging me again for the entire stay. I immediately informed the staff, and they assured me that the mistake would be rectified and my money would be refunded.
Despite my numerous calls and messages over the past months, I have received no refund. The hotel has since ignored all my attempts to contact them and has now blocked my number. As a traveler from outside Mexico, I am unable to visit the hotel in person to resolve this issue.
The lack of response and accountability from the hotel management is appalling. I strongly advise anyone considering staying here to look elsewhere. This has been one of the worst hotel experiences I’ve ever had, and the poor customer service only adds to the frustration. Avoid this place at all costs.
Tuve una experiencia increíblemente decepcionante en Misión Guanajuato en Guanajuato, México. Durante mi estancia en febrero, mi habitación estaba infestada de chinches, lo que causó una incomodidad significativa y arruinó mi estancia.
Añadiendo a la pesadilla, el hotel me cobró dos veces por mi estancia. Había reservado y pagado mi reserva a través de Booking.com antes de llegar. Al hacer el check-in, me pidieron mi tarjeta de crédito para propósitos incidentales, pero terminaron cobrándome de nuevo por toda la estancia. Inmediatamente informé al personal, y me aseguraron que el error sería rectificado y que me devolverían el dinero.
A pesar de mis numerosas llamadas y mensajes durante los últimos meses, no he recibido ningún reembolso. Desde entonces, el hotel ha ignorado todos mis intentos de contactarlos y ahora han bloqueado mi número. Como viajero de fuera de México, no puedo visitar el hotel en persona para resolver este problema.
La falta de respuesta y responsabilidad por parte de la administración del hotel es indignante. Recomiendo encarecidamente a cualquiera que esté considerando hospedarse aquí que busque otro lugar. Esta ha sido una de las peores experiencias hoteleras que he tenido, y el mal servicio al cliente solo añade a la frustración. Evita este lugar a toda costa.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I stayed at this hotel on Jan 3rd. While the building is nice and it looks like an old hacienda the service and amenities were terrible. The room was freezing and the heater provided was useless and it did not work. The balcony door had no lock and they told us to prop it close with a stick. there was no hot water in the shower. The building was noisy. Anytime the room aboved used the bathroom it made this horrible noise that could be heard very loudly downstairs. No remote control and when we asked for one, they took forever to send one in. we actually left for dinner and when we came back and asked for it again they aknowledge to have forgotten. There was only one bartender at the bar and no waiters. We waited 30 min to be taken care of and no one approached us even though we called on them. The cafeteria had no brewed coffee but instant. No bottle water. There was not waiters but the waiter captain was serving and taking orders. The food was cold and the dessert (pie) which looked like it had been sitting outside for some time. It took forever to get our order in and longer to get the check. When I mentioned it to anyone that would listen they were apathetic. This was such a disappointment. I WILL NEVER STAY IN THAT PLACE AGAIN AND WILL MENTIONED IT TO ANYONE THAT IT IS A PLACE WITH HORRIBLE SERVICE.
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Date of stay: January 2008
Value
Rooms
Location
Cleanliness
Check-in / front desk
Service
Business service (e.g., internet access)
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Puerto Vallarta, Mexico66 contributions22 helpful votes
Buena tarde Luis, gracias por considerar Misión Gunajuato para hospedarse durante su visita a la Ciudad.
Si nuestra alberca esta climatizada y techada, cualquier duda adicional, estaremos encantados de aclararla.
Saludos cordiales,
Puerto Vallarta, Mexico66 contributions22 helpful votes
Hola buen día,
Nos encontramos a 5 min del centro en taxi y ahí es donde se puede encontrar la mayor cantidad de museos y lugares para pasar el día. El servicio es muy accesible $50 MN por un taxi para 4 personas.
Saludos,
Manuel Oviedo
There are more places to choose from in the Guanajuato area.
PRICE RANGE
$84 - $125 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mision hotel guanajuato
LOCATION
MexicoCentral Mexico and Gulf CoastGuanajuatoGuanajuato
NUMBER OF ROOMS
138
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