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Hyatt Ziva Puerto Vallarta

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Carretera A Barra de Navidad Km. 3.5 Playa Las Estacas S/N, Puerto Vallarta 48390 Mexico
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US$366
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Free cancellation until 20/11/22
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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 15/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hyatt Ziva Puerto Vallarta
Updated 15/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#22 of 159 hotels in Puerto Vallarta
Location
Cleanliness
Service
Value
GreenLeaders Platinum level
In this natural, open-air paradise, you'll see shades of blue you never imagined, stretching from the brilliant mosaics of the infinity pools to the spectacular views of the azure ocean. Authentic Mexican cuisine, swim-up suites and a beautiful, intimate setting that seems to grow more perfect every moment, we have it all. All bestowed with our genuine Service from the HeartTM . That's the difference at Hyatt Ziva Puerto Vallarta. That's the Evolution of All-Inclusive.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Special diet menus
Swimup bar
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Fishing
Table tennis
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
24-hour front desk
Dry cleaning
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Interconnected rooms available
Minibar
Refrigerator
Flatscreen TV
Private balcony
Room service
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Great View
Languages Spoken
Spanish
Hotel links
Special Offer:Book Direct for the Lowest Rates & Exclusive Benefits

Location

Full view
40Car recommended
Grade: 40 out of 100
13Restaurantswithin 1 km
0Attractionswithin 1 km
Contact
Carretera A Barra de Navidad Km. 3.5 Playa Las Estacas S/N, Puerto Vallarta 48390 Mexico
Name/address in local language
Getting there
Ordaz12 kmSee all flights
See all nearby hotels
13061Reviews1461Q+A100Room tips
Traveller rating
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Most Recent
Soolmaz D wrote a review 5 Jul
1 contribution
Horrible experience , cockroaches dead and alive everywhere. Rooms were not clean, horrible food only restaurant we could eat decent food was blaze and pureza. Buffet food and all the other restaurant was so nasty not happy at all with this resort, we have been to hyatt ziva on Cancun and Cabo bothe we’re great not to mention Cabo one was one of a kind but after this one no more hyatt and I won’t recommend this to anyone
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Date of stay: July 2022Trip type: Travelled with family
Room Tip: DONT GO THERE THATS MY BIGGEST ADVISE disgustingly dirty, horrible food quality
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Response from Fernando Cardoso, General Manager at Hyatt Ziva Puerto Vallarta
Responded yesterday
Dear Soolmaz D, We would like to thank you for taking the time to share a review of your experience with us. It was a pleasure being your hosts during your recent getaway to Hyatt Ziva Puerto Vallarta. But it is with great sadness that we learn of an overall disappointing experience falling short on your expectations, for which we cannot but offer our sincerest apologies. We take our guest's ratings and concerns very seriously, as it is the best way to improve our services, culinary offerings, and facilities. Safety are our priority to assure a pleasant stay. While we understand the way you felt about your stay, we hope that our reply to your feedback restores some semblance of trust in us. With the Service from the Heart, Fernando Cardoso General Manager
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Suzyrwolf wrote a review 4 Jul
Chicago, Illinois8 contributions2 helpful votes
This is our second time at Hyatt Ziva PV in 4 years and we once again had a fabulous time. The secluded location, beautiful landscaping, delicious and numerous food options are just a few of the reasons we love this place but the amazing staff takes top price. Just a few standouts include Soladad, Susana, George, Hector and Ceasar from Vivaz, Paula from Blaze, Arturo works his tail off at the pool/beach, Joel from Pureza, Pablo and Johana w/entertainment and Lisa and Nancy did not disappoint with yoga, water aerobics and fitness!! We experienced nothing but genuine kindness from everyone we interacted with. There are so many entertainment options available if you choose to participate. Cooking lessons, casino night, blackjack, pingpong, pool/beach volleyball and evening shows to name a few. We were so sad to leave but are already looking forward to our next visit!!!
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Date of stay: June 2022
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Response from Fernando Cardoso, General Manager at Hyatt Ziva Puerto Vallarta
Responded yesterday
Dear Suzyrwolf Thank you for such an amazing review on your experience at Hyatt Ziva Puerto Vallarta! I am thrilled to hear that you found pure heaven at our beautiful property. It is so great to hear the level of service and hospitality that we strive is being shown at our resort. Thank you for your feedback and recommendations, and please come back soon to enjoy once again our slice of paradise. With the Service from the Heart, Fernando Cardoso General Manager
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JenGreene wrote a review 4 Jul
Los Angeles, California1 contribution
The staff was wonderful! Accommodating, friendly and helpful. The resort was beautiful and the grounds were kept clean. Only wished there were more Breakfast/Lunch options, as not all the restaurants were open during that time. We also would have loved a list of daily activities/fun offerings put in our room or simply just more communication about that somehow so we knew more of what was going on. i.e. You could get a drink in a real coconut or pineapple, etc. but it was only offered on one day and only for one hour in a certain location. We wouldn't have known about it but we happened to ask around. The food was great and there was a nice variety of options. The location of the hotel was perfect as well! We basically had our own private beach in a beautiful cove with no other hotels around. I also really liked that there were multiple pools so you can be away from the crowd/music/activities if you wanted. The hotel rooms were also pretty quiet and the security was impressive and made us feel safe. The spa was wonderful and relaxing and it was great having a separate pool just for spa guests. We decided to book a spa package on site and it was very easy. I would definitely recommend this resort for anyone wanting a great all-inclusive experience.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022
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Response from Fernando Cardoso, General Manager at Hyatt Ziva Puerto Vallarta
Responded yesterday
Dear JenGreene: Thank you so much for taking your time to describe your recent experience at our resort. Delighted that our beautiful beach and the Spa was your preferred one , our pools and most importantly, the service and warm hospitality from the special mentions you make of our group of associates. We hope you will visit us again to offer you the “home away from home” feel. Your new Mexican friends await! With the Service from the Heart, Fernando Cardoso General Manager
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Thomasreview2022 wrote a review 3 Jul
1 contribution
Nice resort and beach food was very good only downside blaze restaurant very hot no fans to circulate the air and renovating caused minor inconvenience one elevator constantly out of service buffet food and staff were very good
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022
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Response from Fernando Cardoso, General Manager at Hyatt Ziva Puerto Vallarta
Responded yesterday
Dear Thomasreview2022 Thank you for your recent visit to our resort and for taking the time to share with us your observations on your stay. Our goal is to offer our guests fantastic vacation experiences and we want to make Hyatt Ziva Puerto Vallarta the preferred all-inclusive resort in our area. Your feedback is important as we continue to lookout for ways we can improve. Currently, we are working on intensive action plans to raise the bar in terms of guest satisfaction. Sometime in the near future, we hope you will give us the opportunity to give you a more positive impression. In spite of the inconveniences that you encountered, we are glad that you were able to have a great time with your family. With the Service from the Heart, Fernando Cardoso General Manager
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mmkhs55 wrote a review 3 Jul
1 contribution
Overall good experience, food was great and staff were helpful. Hotel is showing some age and is currently under construction in some areas, bed was very uncomfortable. The grounds and beach are beautiful!
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022
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Location
Cleanliness
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Response from Fernando Cardoso, General Manager at Hyatt Ziva Puerto Vallarta
Responded yesterday
Dear mmkhs55 We would like to thank you for taking the time to share a review of your experience with us. It was a pleasure being your hosts during your recent getaway to Hyatt Ziva Puerto Vallarta. I can assure you that after we are done with remodeling and upgrading our nice property, we will be the best in the area, I really appreciate your feedback and please accept my apologies for the inconveniences. Thank you for your visit and we look forward to welcoming you back soon! With the Service from the Heart, Fernando Cardoso General Manager
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MCompas wrote a review 3 Jul
Houston, Texas1 contribution
Over-all experience was great. The tower that we were at is getting re-painted so it’s not as aesthetically pleasing to the eye. But, it didn’t affect our stay at all.Great restaurant selections. There were some selections in the menu of each restaurant that was not as good. But, you can always get a different one. Since we have our 6 yr old with us, it would have been nice to have a kid’s menu in each restaurant and not limited to room service menu only. Although the kid’s club is temporarily suspended, they have prepared short activities for kids like arts/crafts that was in a centralized location. So the kids that are swimming in the pool can join the activity and just go back to swimming right after. The food carts are our favorite. They serve lunch and snacks in those food carts depending on the time of day. It is so convenient and the food/snack is always great.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022
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Response from Fernando Cardoso, General Manager at Hyatt Ziva Puerto Vallarta
Responded yesterday
Dear MCompas Thank you for your detailed review and for your time to share your experiences at our resort. Our goal is to offer you the best possible vacation experience and it is obvious that we fell short in some instances we will share your review with the managers of the corresponding areas. These are not indicative of the kind of service we strive to offer our guests. Please know we are currently working on a short-term plan to raise the bar in terms of guest satisfaction. We would love to have you back and offer you a more enjoyable and relaxing stay. With the Service from the Heart, Fernando Cardoso General Manager
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Jules wrote a review 2 Jul
11 contributions
+1
We had an absolutely amazing time at the Hyatt Ziva Puerto Vallarta. Great oceanfront location with a mountain backdrop, 30 minutes from the airport. Beautiful sunsets, superb sandy beach in a private cove, complimentary use of kayaks, stand up paddle and boogie boards. Ample amount of pool and beach loungers along with umbrellas and palapas. We enjoyed the daily games of beach volleyball and then cooling off in the ocean or pool located on either side of the court. We were all very impressed with the food. I was a travel agent for 20 + years and traveled to many high end all inclusive resorts over the years in Mexico, Jamaica, Bahamas, Dominican Republic and Virgin Islands. The food at the Hyatt Ziva was at the top. Consistently great at all restaurants including the buffet. We frequented the Deli for our daily dose of caffeine. Great coffee shop with any beverage you can imagine hot or iced along with delicious pastries, muffins sandwiches and desserts. The staff was warm, welcoming and always accommodating. We stayed in the club tower on the 9th floor and the balconies were large and offered privacy and incredible views. Check in was a breeze and communication throughout our stay was seamless. I want to send a big shout out to Gio and Pablo for the amazing jungle tour. I actually enjoyed it so much the first time with the kids (ages 19- 22) that I did it again with my husband and got to swim to the waterfall. This is one of the hidden treasures and exclusive for Hyatt guests. We also attended a cooking class led by Pablo and Joanna and learned their secrets to the best guacamole. The resort offered daily fitness classes and I enjoyed Lisa’s morning yoga on the beach (even on the days I just observed and participated from my balcony) and aqua Zumba. I looked forward to her energy each day. I wish I could remember everyone’s names so they could be recognized for their excellent service. I should have jotted them down but I’ll remember to next time;) I could go on forever but to sum it up our group of 7 ranging in age from 19-50’s all had a wonderful time. I would go back again in a heartbeat.
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Date of stay: June 2022Trip type: Travelled with family
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aprilfernandez87 wrote a review 2 Jul
1 contribution
Good experience overall. Room service was horrible wait times were super long. And we stayed on tree side of construction so that sucked. Also bathroom smelled like sewer which made the entire room smell. The staff was great
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022
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Irene A wrote a review 1 Jul
1 contribution
This joint is absolutely ridiculous. We got here yesterday and the air conditioning was not working in our room. They said they’d fix it and they never did. On top of that, they never sent housekeeping to our room to clean, bring clean towels, make the beds, anything! So we called and they said they didn’t know why they didn’t clean my room and they were gone for the day when they weren’t, they were right in the next tower! So finally we were able to get them to clean our room and they left the room the same and just remade the beds. Tonight I called TWO AND A HALF HOURS AGO for bottles of water because housekeeping never restocked and these clowns still are not here. I’ve called TWICE for my waters and they haven’t shown up. I am disgusted and this place does not accommodate you!! The worst part about all of this is that they neglected to tell anyone that there was major construction work going on throughout the whole resort right now, so there are workers constantly drilling, a mess everywhere. I want my money back in full this is absolutely terrible.
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Date of stay: July 2022Trip type: Travelled with family
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Response from Fernando Cardoso, General Manager at Hyatt Ziva Puerto Vallarta
Responded 5 days ago
Dear Q8950HZirenea We would like to thank you for taking the time to share a review of your experience with us. It was a pleasure being your hosts during your recent getaway to Hyatt Ziva Puerto Vallarta. But it is with great sadness that we learn of an overall disappointing experience falling short on your expectations, for which we cannot but offer our sincerest apologies. Our goal is to offer you the best possible vacation experience and it is obvious that we fell short in some instances we will share your review with the managers of the corresponding areas. These are not indicative of the kind of service we strive to offer our guests. Please know we are currently working on a short-term plan to raise the bar in terms of guest satisfaction. For any refund of money contact directly with your agency please. We would love to have you back and offer you a more enjoyable and relaxing stay. With the Service from the Heart, Fernando Cardoso General Manager
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DylanLP2022 wrote a review 1 Jul
Las Vegas, Nevada1 contribution
I had an amazing experience! This was my first all inclusive and it didn’t disappoint. I will be back for sure! Also, thank you to Captain Jorge great staff member he was always so attentive and had great conversations. Get the upgrade to the room with a jacuzzi on balcony it’s well worth it.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022
Value
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Location
Cleanliness
Service
Sleep Quality
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Response from Fernando Cardoso, General Manager at Hyatt Ziva Puerto Vallarta
Responded 5 days ago
Dear DylanLP2022 What a pleasure to hear that you loved your stay at our resort. We appreciate your kind comments and will be happy to thank and recognize our team members specially of Jorge for his awesome customer service. Thank you for your visit. We look forward to welcoming you back again! With the Service from the Heart, Fernando Cardoso General Manager
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PRICE RANGE
US$319 - US$474 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
dreams resort puerto vallarta, dreams puerto vallarta resort spa, dreams hotel puerto vallarta, dreams puerto vallarta hotel, dreams puerta vallarta, puerto vallarta dreams hotel
LOCATION
MexicoJaliscoPuerto Vallarta
NUMBER OF ROOMS
335
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Frequently Asked Questions about Hyatt Ziva Puerto Vallarta
What are some of the property amenities at Hyatt Ziva Puerto Vallarta?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Hyatt Ziva Puerto Vallarta?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hyatt Ziva Puerto Vallarta?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hyatt Ziva Puerto Vallarta?
Yes, free parking is available to guests.
What are some restaurants close to Hyatt Ziva Puerto Vallarta?
Conveniently located restaurants include Mismaloya Grill, Blanca Blue Restaurant & Lounge, and La Playita.
Are there opportunities to exercise at Hyatt Ziva Puerto Vallarta?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hyatt Ziva Puerto Vallarta have airport transportation?
Yes, Hyatt Ziva Puerto Vallarta offers airport transportation for guests. We recommend calling ahead to confirm details.
Does Hyatt Ziva Puerto Vallarta offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Hyatt Ziva Puerto Vallarta?
Many travellers enjoy visiting Parroquia de San Miguel Arcangel Church (7.9 km).
Does Hyatt Ziva Puerto Vallarta have any great views?
Yes, guests often enjoy the harbour view available here.
Is Hyatt Ziva Puerto Vallarta accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.