Rivera del Rio Boutique Hotel
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Rivera del Rio Boutique Hotel

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Panorama of the Candelaria Suite at Rivera del Rio
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Rivera del Rio Boutique Hotel
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About

5.0
#1 of 20 guest houses in Puerto Vallarta
4.8 of 5 bubbles
Location
4.9 of 5 bubbles
Cleanliness
4.9 of 5 bubbles
Service
4.8 of 5 bubbles
Value
This award is our highest recognition and is presented annually to the top 1% of businesses across select categories.
Luxurious old world Villa/B&B in the heart of historic Puerto Vallarta.This historical property has recently added 11 new rooms with an elevator and roof top infinity pool.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Massage
Rooftop terrace
Street parking
Wifi
Hot bath
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Heated pool
Breakfast available
Poolside bar
Rooftop bar
Baggage storage
Concierge
Non-smoking hotel
Sun loungers / beach chairs
Sun terrace
Express check-in / check-out
Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Kitchenette
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Mountain View
Business
Languages Spoken
English, Spanish
Hotel links
Special Deal:Free breakfast with your stay

Location

Calle Rivera Del Río 104 Emiliano Zapata, Puerto Vallarta 48380 Mexico
Name/address in local language
5.0
5.0 of 5 bubbles1,226 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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The Rivera del Rio Boutique Hotel is lauded for its spotless premises, with many guests highlighting the meticulous upkeep that contributes to its enchanting aura. Its prime location offers a serene river setting close to attractions, and the staff's exceptional service garners frequent praise for its personalized care. While the hotel's themed décor and comprehensive amenities, including a rooftop pool, are popular among guests, some have noted the drinks can be pricey. The rooms' unique charm is well-regarded despite occasional noise and maintenance remarks.
Location
Convenient
Atmosphere
Eclectic
Rooms
Stylish
Value
Reasonable
Cleanliness
Immaculate
Service
Attentive
Amenities
Top-notch

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1,226Review19Q+A100Room tips
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Detailed Reviews
Shamel F wrote a review Aug 2022
New York City, New York
Property's Favourite Review
5.0 of 5 bubbles
My partner and I stayed at Rivera del Rio for 6 nights, middle of August to celebrate my birthday. Upon booking the hotel, I received an email right away from the front desk (Carolina) asking if I wanted to setup transportation services from the airport to the hotel. I thought that was a very nice personalized touch. Carolina went above and beyond to make sure that the 2 room choices I wanted for my birthday were reserved and answered any questions that I had about the area. Grant worked alongside Carolina and his professionalism was phenomenal. From giving us a tour of the property, to a little background history of the home and the décor. They easy made us feel like family.

The housekeepers/Bar staff and general workers were all so great. From answering any questions we had, to the cleanliness of the rooms, to the breakfast they cooked in the morning, everyone were so accommodating and went above and beyond.

Because of Grant and Carolina, I will come to the hotel again and again and I have already recommended to my family and friends. So much charm, so quaint, such a feel of luxury. ( I secretly wish I could celebrate many more special occasions in life here). Thank you again, Carolina and Grant, you both made our week in Puerto Vallarta so much more special. You are missed already! Sending love from NYC, Shamel & JP
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Date of stay: August 2022
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rivera del Rio Hotel, Owner at Rivera del Rio Boutique Hotel
Responded 8 Sept 2022
Dear Shamel & JP, we can't take you enough all these kind words! The most rewarding of all is knowing you had a great and unique experience at Rivera del Rio and we are happy we put up with your expectations. Every guest is important to each of us and we will always do our best to make you feel like home! It was our pleasure and we can't wait to have you visit us again! Best Regards from Carolina, Grant and all the staff!
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Erin G wrote a review Sept 2020
Oakland, California
5.0 of 5 bubbles
After being locked in my small oakland apartment I had to finally get away. I was worried about flying but it was fine. When I arrived the staff all had masks and gave me sanitizer and were very thoughtful of my traveling fears. It was very hot but the room had great AC
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Date of stay: August 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alexander Andriadis, Owner at Rivera del Rio Boutique Hotel
Responded 30 Sept 2020
We would like to express our gratitude for your preference. We are delighted to hear that you have enjoyed your stay. A message of satisfaction from a recent guest is always a reward and incentive for us to continue with our efforts to uphold our high standards. Thank you for sharing your experience and we look forward to your return once again!
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
ChanelB0316 wrote a review Apr 2020
5.0 of 5 bubbles
This hotel is something my husband and I just happened to find while in the PVR area and what a find it was, we were within walking distance to everything , the early morning mountain views are spectacular ! we were walking distance to downtown with night clubs restaurants art galleries everything this hotel has to be one of my favorite hotels in the world ( I've been all over Europe and Asia) the staff was wonderful and so accommodating. the pool was sparkling and clean and the hot tub (which has an even better view of mountains) was so relaxing we spent most of our time there. all in all this hotel was spectacular and I cannot wait to come back and stay longer.
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Review collected in partnership with this hotel
Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AlexanderA354, Propietario at Rivera del Rio Boutique Hotel
Responded 12 Apr 2020
Dear Chanel, It was so great to welcome you and your husband to Rivera. We really enjoyed having you. We are also so happy that you chose to spend your anniversary with us. We hope all is well with you and would love to see you again in the future. Thank you for the 5 star review.
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wenger66534 wrote a review Mar 2020
Sabetha, Kansas
5.0 of 5 bubbles
This is our home away in PV. We've been three times now, love the funkiness and quirkiness of this property, the friendliness and professionalism of the staff. We enjoy the location buried in the Zona Romantica with an easy fifteen minute walk to the beach. It is not a cookie cutter property, and those looking for an all-inclusive beach front property should keep looking. But if you want to feel a little bit like a local, this is a great spot. Most of Puerto Vallarta's great dining is within easy walking distance. The only times we got in a car was to go the Marina for a whale watching excursion, and again to visit the Botanical Gardens. Everything else is easily available by foot.
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Date of stay: February 2020
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: Alejandro Room is our favorite, top of property, large terrace, great view.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rivera del Rio H, Gerente at Rivera del Rio Boutique Hotel
Responded 26 Mar 2020
Dear Gregg, In the name of staff and management of Rivera del Rio Boutique Hotel we thank you very much for your nice comments about the property and the location in Puerto Vallarta. We are very happy that you experienced a unique vacation in these beautiful surroundings. We are looking forward to welcome you soon again here with us to pamper you again. Warm regards, Stephanie Weffer
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seany69London wrote a review Feb 2022
Reading, United Kingdom
2.0 of 5 bubbles
When we first checked into the hotel we were really wowed by the decor and the style of the place unfortunately cracks soon started to show.

The pluses of this property are the property itself (though quite noisy due to construction work nearby), very quick and strong Wi-Fi and the friendliness of some staff.

Unfortunately the minuses far outweigh the positives,

We were shown to our room and other areas of the hotel but we were not informed that no one manned the desk in the evening, Wi-Fi password or that the front door was locked in the evening and that we had to use the side door.
We were both concerned that there was no one manning the desk in the evening and just had WhatsApp no to contact.

More alarming was the fact then when we came back to the room after a days sightseeing our door was open, not just unlocked but left ajar where we presume the maid had forgot to close-this is a major security risk and one we were very alarmed about. Obviously we alerted reception who advised that they would check with housekeeping to make sure the door was closed and locked.

To our dismay the same thing happened two days later when the door was once again left unlocked and open. Understandably we were very upset that this happened again.

My partner asked to see the owner who came the next day. Later the next day my partner got a WhatsApp message from him showing the maid locking the door and us arriving to an opened door. There was no explanation other than he would get the lock changed which never materialised. Locked doors do not just open, ( reception made a joke that it was a ghost! ) we presume someone else entered the room and left it open but obviously the hotel would not admit to this or show cctv to this effect.

We really felt that the hotel did not take our security seriously and this was just brushed under the carpet with nothing else mentioned from the owner.

One day no soap was left and the next no soap or shampoo. All very inconsistent.

There are no coffee/tea making facilities in the room and no sealed water supplied ( though there is an unsealed glass bottle of water that we didn’t drink )

It’s a real shame as the actual property is one of the nicest we have stayed in and we wanted to love it but is badly let down by the inconsistency of service and security issues.
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Date of stay: February 2022Trip type: Travelled as a couple
Room Tip: No tea/coffee facilities in room. Construction noise nearby
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alexander Andriadis, Owner at Rivera del Rio Boutique Hotel
Responded 5 Feb 2022
Dear seany69Reading, We appreciate you took the time to write a review. We offer you our sincere apologies for the inconveniences. Our guest's security and comfort are our priority. As we went over the security cameras we took very serius your safety in order to make your stay more pleasant. We will consider your feedback and will work our best to improve our areas of opportunity. With that said, we look forward to have the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service. Kindest regards
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TQ91 wrote a review Aug 2020
5.0 of 5 bubbles
Came here with some of my friends for a buddy's birthday, and Grant, Jerry, and the whole team at Rivera del Rio made out trip so special.

It is a beautiful, incredibly tastefully decorated home with compartmentalized spaces so that everyone can party together but retreat to their own space for downtime. The views from the top floor were incredible. I could have come just for my room and the hot tub and had a fabulous time.

But the staff also did their utmost to make sure we took full advantage of everything that PV has to offer. Grant, in particular, was an essential guide to our magical moment. And it is not something he had to do. In all, this place goes above and beyond expectation for a very reasonable price, and if you have the opportunity to stay here you cannot turn it down.
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Review collected in partnership with this hotel
Date of stay: August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alexander Andriadis, Owner at Rivera del Rio Boutique Hotel
Responded 23 Aug 2020
Dear TQ91, We would like to express our gratitude for taking the time to share your experience. We are very happy to know that your stay was incredible, we greatly appreciate your kind words towards our staff. A message of satisfaction from a guest is always a reward and incentive for us. We are looking forward to welcoming you back very soon!
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Matt J wrote a review Sept 2020
5.0 of 5 bubbles
This hotel is so beautiful and magical. The owner has lovingly restored his grandmother’s home into a charming and breathtaking boutique hotel. We have been returning guests for many years. The staff is so friendly and the breakfasts are delicious. The location is great: along an enchanting mountain river that leads you right to the ocean. In the heart of the Zona Romantica, a delightful and very safe neighborhood full of great restaurants, shops and galleries. The beds are so comfortable, the linens are luxurious, and the entire hotel has a filtered water system. We cannot say enough good things about this place.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Reservations Riveradelrio, Innkeeper at Rivera del Rio Boutique Hotel
Responded 10 Sept 2020
Dear mattjchicago, We greatly appreciate your kind words towards our staff and hotel , we love to know you are one of the loyal guest, Many thanks for your visit, we sincerely hope you staying safe to have the opportunity to welcome you back very soon.
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Christopher S wrote a review Jan 2021
1.0 of 5 bubbles
We booked this property though HotelTonight, and boy did they not do their homework before offering this property on their platform. Warning: this hotel is an active construction site, and we were put in a room with a balcony underneath construction that had no scaffolding. We were separated from construction with plastic tarps. I don't believe the building site was up to code by any countries standards. The noise made it impossible to rest or relax. The power, and therefore the WiFi, cut out several times in the two short hours we were there before deciding to leave for another hotel. Upon informing the property that we would be leaving and expected to be refunded for our experience, they wouldn't even consider returning our money despite the false advertising and clearly unsafe conditions of the room we were offered. I spent 5 hours (no exaggeration) on the phone with the property and HotelTonight to arrive at a resolution and still have no refund. Strongly suggest you book elsewhere...plenty of good hotel and Airbnb options in Zona Romantica. See pictures for reference.
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Date of stay: December 2020
1.0 of 5 bubblesRooms
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rivera del Rio Hotel Boutique, Propietario at Rivera del Rio Boutique Hotel
Responded 5 Feb 2022
Dear P5180JOchristophers, We appreciate your feedback, and we will take your comments seriously in order to improve our areas of opportunity. We apologize for the inconvenience. With this said, we look forward to have the opportunity of hosting you back on a renewed opportunity to redeem your confidence our resort and service. Our hotel it's ready to welcoming you back!
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Brooke W wrote a review Nov 2021
Houston, Texas
2.0 of 5 bubbles
I just want to preface this by saying that we came back to Puerto Vallarta because we loved Rivera del Rio so much and this is where we came to celebrate my birthday (again). This trip however was filled with disappointment rather than joy and charm.

Check in was done in a demolition zone. Construction was going on and we didn’t realize this until I received a text 30 minutes before check in (I did email days prior to verify with no reply).

Our room was just OK, the new river rooms were lacking the ‘charm’ that the rest of the building has. The river view was obstructed by all the construction that was going on (photo).

We did try to have breakfast one day but had nowhere to actually enjoy breakfast because a large party was occupying the majority of the functioning living/pool space- this was probably our main issue. We were not informed about the large party prior to our arrival. Once we checked in, we were told about a very disruptive (their words) large party that assumed the entire hotel was theirs. My concern is WHY BOOK US?!? We were no longer allowed to use the amenities that we had appreciated in the past - no pool, no breakfast area, no patio access. The staff at the hotel had texted me to inform me that we were NOT allowed to use these amenities during certain hours but yet, we still had to pay full price. I wish we had been compensated our money rather than pay full price to stay at a place that you are considered ‘beneath’ someone else.

Super huge disappointment all around. We actually tried to avoid the hotel at all hours so we didn’t interfere with the large party.

We did express our issues to Grant and Carolina and neither of them seemed too concerned with our neglected stay. Wish something would have been done to resolve some of our concerns but literally nothing…
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Date of stay: November 2021
4.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
Room Tip: Select a room in the original building - much more charm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rivera del Rio Hotel, Owner at Rivera del Rio Boutique Hotel
Responded 12 Dec 2021
Dear Brooke, So sorry for your disappointment. When you had asked for a reservation you knew that we were full. You wanted to stay with us even asking to be put on a waiting list. We opened a room on the new side of the hotel to accommodate you. As i recall you were actually excited to see the hotel come together as you had visited previously when we were still in the middle stage of construction. We did have the historic party of the hotel rented as a villa. A temporary lobby and breakfast area was set up in the Cortez Suite. I believe that you were served breakfast by the pool one day. The pool, bar area, and jacuzzi were open to all guests of the hotel other than 3 hours from 4 to 6 for a private function. I certainly do not believe that Carolina or Grant would have made you feel any less important than anyone else staying at the hotel, as we value all our guests, especially return visitors.
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Brendan O wrote a review Jun 2023
5.0 of 5 bubbles
This is a unique property in a residential neighborhood of Zona Romantica that we found on a whim and booked 6 weeks out from our stay. If you are looking for an experience where you actually get to experience PV on foot, by meeting people, this is the place for you. The hotel itself is kitschy, with every room uniquely decorated (we're from California, and it reminds us of the Madonna Inn). It has 2 pools, with the rooftop pool being the most popular (it's the pool with the bar :) ). The location is directly next to Rio Cuale , and depending on what room you get (we were in Rasputin), you will have a great view of the river, life passing by and all of the interesting houses on the other side of the river. We were here for 6 nights/7 days, and met interesting folks at the pool every afternoon. The hotel is clean, well maintained and has an elevator. Our room was well appointed, with a comfortable bed, a safe and a large shower. Pretty much all of the Zona Romantica is within 15 mins or less from this hotel, with an infinite amount of great food, entertainment, the beach , etc. close by. Casa Kimberley, aka "Elizabeth Taylor's House" is about a 5 min walk. Be advised that it is in a residential neighborhood, with real people, dogs, motorcycles, etc. passing on the street below the hotel (which we prefer), so if you are looking for a quiet cloistered resort experience, probably looks somewhere else. The staff of this property are what really make it special though, EVERYONE is welcoming, genuine and warm, with (as many other reviewers have pointed out), special mention going to Grant and Jerry (and Elizabeth the cat!). The breakfast is also standout, and great value for the money, with local favorites and a vegan option, deliciously prepared. It is also worth mentioning that this hotel is genuinely LGBTQ+ friendly (but everyone is of course warmly welcomed). We are looking forward to our next stay. Thanks for the great stay Rivera Del Rio!
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Date of stay: May 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: If you are an early riser that *eed coffee to get out of bed, be advised that coffee is not in...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JULIANA BATIZA, Owner at Rivera del Rio Boutique Hotel
Responded 3 Jun 2023
Dear Brendan you really described very clearly our daily environment, atmosphere and traditional noisy but happy surroundings at this typical neighborhood ! Thank you for rating us and for all your kind comments ! On behalf of all the team leaded by Elizabeth our cat, we hope to receive you back soon ! Juliana, GM
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Tony A asked a question Aug 2023
5 contributions2 helpful votes
Hi - do all rooms have a fridge? Thank you
Answer from Management R
3 helpful votes
Hi there! They do Tony, they do.
Ryan S asked a question Jul 2022
Island of Hawaii, Hawaii
Has the construction next door been completed?
Answer from Management R
3 helpful votes
The construction has been finished for over 6 months now. Thank you for your inquiry
Answer from Management R
3 helpful votes
Hi, There is some construction going on beside the property. The majority of the structure is finished (the noisy) part and the inside will soon be worked up. The construction hours are approximately 9 to 6 and half days on Saturdays. No construction on Sundays.
Answer from Alexander A
Puerto Vallarta, Jalisco, Mexico77 contributions16 helpful votes
Hi! Maria is one of our most sought after rooms! That was an issue with the city briefly not actually a hotel issue. We have had no issues as the city resolved its brief macitence issue! We look forward to welcoming her and thank you for trusting us with your Dear mother.
fabulousfabio2000 asked a question Jan 2021
Mexico City, Mexico121 contributions32 helpful votes
Is the hotel dog friendly?
Answer from Management R
3 helpful votes
Dear fabulousfabio2000, yes we are pet friendly!
DomOfSantaFe wrote a tip 16 Jul
Santa Fe, New Mexico50 contributions24 helpful votes
5.0 of 5 bubbles
"For that never ending party feeling, get the Zelda room with kingsize bed and the magical trundle bed for two (extra festive folks) "
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Dave C wrote a tip Jun 2024
3 contributions
5.0 of 5 bubbles
"If traveling during the hot season, ask for the room to be pre-cooled before arrival. Our windows were open - took a while to cool down."
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Adam L wrote a tip May 2024
Snohomish, Washington104 contributions65 helpful votes
5.0 of 5 bubbles
"Book directly with the property and breakfast is included! And it’s delicious!"
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shmacculloch wrote a tip Mar 2024
Calgary, Canada137 contributions91 helpful votes
5.0 of 5 bubbles
"Choose a room on a higher floor. "
Read full review
James wrote a tip Feb 2024
Hamilton, Canada9 contributions1 helpful vote
5.0 of 5 bubbles
"Book directly through the website and breakfast will be included!"
Read full review
Not the right property for you?
There are more places to choose from in the Puerto Vallarta area.
PRICE RANGE
$117 - $177 (Based on Average Rates for a Standard Room)
LOCATION
MexicoJaliscoPuerto Vallarta
NUMBER OF ROOMS
18
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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RIVERA DEL RIO BOUTIQUE HOTEL - Now $115 (Was $̶1̶4̶6̶) - UPDATED 2024 Guesthouse Reviews & Price Comparison (Puerto Vallarta, Mexico) - Tripadvisor

Frequently Asked Questions about Rivera del Rio Boutique Hotel
Which popular attractions are close to Rivera del Rio Boutique Hotel?
Nearby attractions include Act2pv Theater & Cabaret & Lounge (0.4 km), Mirador de La Cruz (0.5 km), and Parroquia de Nuestra Señora de Guadalupe (0.4 km).
What are some of the property amenities at Rivera del Rio Boutique Hotel?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Rivera del Rio Boutique Hotel?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Rivera del Rio Boutique Hotel?
Guests can enjoy a rooftop bar, a lounge, and a poolside bar during their stay.
Is parking available at Rivera del Rio Boutique Hotel?
Yes, free parking and street parking are available to guests.
What are some restaurants close to Rivera del Rio Boutique Hotel?
Conveniently located restaurants include Vallarta Factory, Bean and Brick, and El brujo Vallarta.
Are there opportunities to exercise at Rivera del Rio Boutique Hotel?
Yes, guests have access to a pool during their stay.
Does Rivera del Rio Boutique Hotel have airport transportation?
Yes, Rivera del Rio Boutique Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are pets allowed at Rivera del Rio Boutique Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Rivera del Rio Boutique Hotel?
The staff speaks multiple languages, including English and Spanish.
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