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4.5
#24 of 106 hotels in Mazatlan
Location
Cleanliness
Service
Value
Discover one of Mexico’s most alluring destinations at our modern 5-star beach resort in Mazatlán. Wake up in the center of Zona Dorada where several beaches, a vibrant Downtown, and nearby activities including golf, surfing, biking, and fishing invite you to experience the very best of our renowned resort location. While you’re here, savor traditional and international flavors at our all-day Restaurante Don Joaquin or grab a drink at the welcoming Lobby Bar. When you're ready to unwind, our spacious modern rooms and suites showcase floor-to-ceiling beach views and include room service and complimentary Wi-Fi. Our spa offers a variety of treatments to pamper you while a refreshing outdoor pool is perfect for sipping a cocktail in a cabana. Our youngest guests can have fun at the Kids' Club or at the children's pool and lazy fountains. For a special occasion or important business gathering in Mazatlán, explore our resort's versatile ballrooms and meeting venues.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Courtyard Mazatlan Beach Resort is frequently commended for its friendly staff and prime location, offering scenic views and easy access to local attractions. Guests have called out the cleanliness of the spacious rooms, though some have voiced a need for better in-room amenities and housekeeping consistency.
While the modern amenities, such as the pool and fitness center, are popular, the presence of loud music from beach bands sometimes disrupts the peaceful atmosphere. Opinions on value are mixed, with mentions of affordable options alongside maintenance and billing issues.
Location
Convenient
Atmosphere
Lively
Rooms
Modern
Value
Affordable
Cleanliness
Mixed
Service
Friendly
Amenities
Satisfactory
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We spent 5 days at the hotel, and it was great! The hotel is on the beach in the Gold Zone. All rooms face the Ocean so there are no bad views. The first 10 floors are the Marriott Courtyard Hotel, above the 10th floor are condos which have not opened yet but are completely sold out. The condos have their own entrance and are not associated with the hotel. The hotel rooms were clean and nicely appointed. Nice infinity adult pool with swim up bar and a separate children’s pool (no bar). There is an activity room for the kids, gym and SPA which is not scheduled to open until March 2023. Easy access to the beach via ramp or stairs. Our room had a small refrigerator.
The hotel is new, so they are still getting their sea legs. Some of the wait staff (all new hires) had difficulty with English but there was always someone available to help. We never had an issue. All the staff was very friendly and helpful. There is no concierge or tourist info at the hotel so planning before you arrive would be a good idea. We found bringing our own maps was helped. Plenty of places to eat and shop around the hotel. The hotel is a couple of blocks off the green bus line which runs to the center of old town for only 13 pesos (70 cents US). The bus was very easy to use and goes by the Basilica and Market. Ubering around town was easy and cheap but bus was cheaper. Prepaying for a taxi at the airport to the hotel on a credit card cost only $24 USD. You cannot use Uber from the airport and Uber only takes cash to the airport at a higher rate than the Uber app shows.
The one thing we did not like about the hotel was that they have smoke alarms in each room that have a very bright LED the blinks every 10-12 seconds. Not very noticeable during the day but at night it is like a bright strobe light. Nothing a small piece of electrical tape can’t fix. We told the staff about the issue and hopefully they will find a fix to this minor issue. This would not stop me from staying at the hotel again, but I would bring my own electrical tape just in case.
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Date of stay: January 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:The green bus for 120 pesos makes it easy to get around, Be sure to go to the restaurant called...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amaya Palacios, Other at Courtyard Mazatlan Beach Resort
Responded 23 Feb 2023
Dear Guest: Thank you for taking the time for evaluating to Courtyard Mazatlan Beach Resort. We are very glad to read that we have successfully covered all the services you got. For us it is very important to know your observations in order to keep the motivation to offer the service that you and all our guest deserve. Thank you for your preference, and please give us the opportunity to serve you again in your next visit to Mazatlan! Sincerely, Courtyard by Marriott Mazatlan Beach Resort!
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It’s brand new and has a beautiful lobby overlooking an infinity pool and ocean. The breakfast in the morning is impressive and I loved the Mexican additions. Pool area is very nice and they have two separate pools one of which is good for kids. The regular rooms are small but the suite we moved to on the second day was much bigger. The rooms themselves are ok but some small glitches like poor drainage in the shower could be spruced up. They have a kids room which can be used for 2 free hours a day which is a lifesaver. Staff are so very friendly and helpful. We’d come back.
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amaya Palacios, Other at Courtyard Mazatlan Beach Resort
Responded 20 Jan 2023
Dear Jason, On behalf of the entire hotel team, I want to thank you for sharing your experience at Courtyard Mazatlán Beach Resort. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Courtyard Mazatlán Beach Resort
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The Marriott in Mazatlan has just been open for a month or so. The physical property is spectacular with a nice beach and location. The hotel is pretty much in the heart of the "Golden Zone" and directly across from Isla de Venados (Deer island.) The beach is fairly big and the water being shielded by the island is calm. The rooms - i think - all have water views. The pool area is really nice as well with a bar providing service. The morning breakfast buffet was very extensive and the quality of the food was fine.
The hotel still has a couple of rough edges at the time of our stay. One of the biggest was that the bathrooms really needed more places to hang towels. I am sure these kinds of details will get taken care of.
My wife and I had the opportunity to talk with both the hotel's Overall Director and Commerical Director. In talking with them, you can really see they are committed to turning this property into one of Mazatlan's best hotels.
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Date of stay: January 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amaya Palacios, Other at Courtyard Mazatlan Beach Resort
Responded 23 Feb 2023
Dear Guest: Thank you for taking the time for evaluating to Courtyard Mazatlan Beach Resort. We are very glad to read that we have successfully covered all the services you got. For us it is very important to know your observations in order to keep the motivation to offer the service that you and all our guest deserve. Thank you for your preference, and please give us the opportunity to serve you again in your next visit to Mazatlan! Sincerely, Courtyard by Marriott Mazatlan Beach Resort!
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Nice hotel BUT farelly overpriced for the area based upon all the products and services offered.
I am sad to say that the hotel is very recent, and is already needing maintenance, thus decaying rapidly over time.
The rooms, which are recent, all of them have the strict minimum, in a suite you only have one and only one towel hook (for a room that is meant to be for a family), no bathrobes (even in suites) and you may forget the slippers as well.
In terms of service this is reflected, as many employees sadly do the strict minimum. This hotel has a strict inflexible policy of not admitting guests who do not wear a wristband, so no outside guests allowed.
So, if you want to be mistreated by security personnel or the reception employees (specially Mr hector m. Which appears in previous comments of trip advisor doing the same things), if you do not wear the band "for security reasons", if you want to overpay for food & drinks, or stay in a room which is clearly in need of some maintenance despite its "recent" opening and not have the correct recognition based uppon your level of the Marriott bonvoy programme: do stay here!
The view is nice though, such a shame for a Marriott...
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Date of stay: September 2023Trip type: Travelled with family
Room Tip:Food and drinks are very overpriced, the breakfast is not worth it, you have several options on...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Selina Lizarraga, Sales at Courtyard Mazatlan Beach Resort
Responded 11 Sept 2023
Dear Guest, On behalf of the entire hotel team, I want to thank you for sharing about experience at Courtyard Mazatlan Beach Resort. We have shared your comments with the General Manager to take the necessary steps to solve the issue pointed. Once again, I appreciate you taking the time to share your feedback. Sincerely, Courtyard by Marriott Mazatlan Beach Resort
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This is a new hotel with some issues. I think Marriott needs to get on the ground quickly to ensure brand integrity is not compromised. Breakfast is not worth 350 pesos. Very little choice on the menu for breakfast. I get that different cultures eat different foods but there was eggs but no bacon, ham or sausage. The orange juice and the yogurt was awesome.
The hotel allows a local tour company to bring in people from cruise ships. The pool will become instantly crowded with no chairs due to the invasion of non-guests.
The pool was nice and the view amazing.
One of the group was charged 230 dollars on his credit card despite the fact the rooms were pre paid as Bonvoy Platinum member.
Staff are friendly.
Would like to see this hotel succeed but for only being open for a year some fairly sign can’t maintenance issues already at play.
Bottom line is would I stay here again….likely but don’t expect a Marriot experience.
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Date of stay: December 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Juan Pablo Colmenero, General Manager at Courtyard Mazatlan Beach Resort
Responded 31 Dec 2023
Dear Guest, On behalf of the entire hotel team, I want to thank you for sharing about experience at Courtyard Mazatlan Beach Resort. We have shared your comments with our General Manager to take the necessary steps to solve the issue pointed out. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon! Sincerely, Courtyard Mazatlan Team
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Definitely NOT a 5-star hotel. And for a property that hasn’t even been open a year, it needs some love. Checked in only to discover the sliding door handle to the outside balcony was broken along with the security bar on the room entrance door. Then there was a rather large space that had been cut out of the bathroom ceiling that had never been repaired correctly. The furniture and walls were marred with no attempt to repair. At the outside bar one entire piece of granite was missing from the side of the bar. Housekeeping was hit or miss on the number of items you could expect Including towels, coffee cups etc etc. While we never had a problem we watched security follow people around like they were just waiting for them to do something wrong. Food and service was good except at the outside bar. The bartender acted like I didn’t exist until my husband came out of the pool. Then they make the drinks around at the pool bar and you can’t see what they’re doing. 99% no alcohol in my drink. Not the best experience from a Marriott.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Selina Lizarraga, Sales at Courtyard Mazatlan Beach Resort
Responded 16 Oct 2023
Dear Guest, On behalf of the entire hotel team, I want to thank you for sharing about experience at Courtyard Mazatlan Beach Resort. We have shared your comments with the Hotel team to take the necessary steps to solve the issue pointed. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon! Sincerely, Courtyard by Marriott Mazatlan Beach Resort
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Incredibly noisy. The entrance door does not seal well and the noise from the bar next door was incredibly loud until after 2 am. Very difficult to sleep. All suite entrance doors are on the street side of the building so there is no escape from the noise. The shower was laminate tile flooring and very slippery. The hotel does not see that as a problem so would not provide non-slip shower mat. We bought one from Walmart for $6 and left it there. There are no safety handles in the shower. Not good. There is only one hook for towels in the bathroom so no choice to avoid clean towels every day. No towel bars. Not very eco-friendly. There is a single cup coffee maker which worked ok. The door to the balcony does not seal well so the noise from the beach bands was incredibly loud during the day. Not peacefull at all. On the plus side, there are a lot of good restaurants very near by. Overall, we will not be back.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Great if you are a nightlife person. But if you want sleep, not so much.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Selina Lizarraga, Sales at Courtyard Mazatlan Beach Resort
Responded 20 Mar 2024
Dear Guest, On behalf of the entire hotel team, I want to thank you for sharing about experience at Courtyard Mazatlan Beach Resort. We have shared your comments with the Engineering team to take the necessary steps to solve the issue pointed. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon! Sincerely, Courtyard by Marriott Mazatlan Beach Resort
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Aside from the pool, the view and the lovely staff (which were fantastic!) everything else is just average! They don't provide slippers or even proper toiletries, the rooms don't have a safe, there's only one hanger in the shower, they have paper cups instead of paper cups, and not even a toothbrush holder in the washroom. The breakfast is average, aside from the omelette prepared at the omelette station, I couldn't eat anything else cause they all tasted bad. The service is meh, we had to ask for a Do not disturb sign because there were none in our room! Overall, not coming back here. It looks like 5 star hotel but the service is not.
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Date of stay: August 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Selina Lizarraga, Sales at Courtyard Mazatlan Beach Resort
Responded 5 Sept 2024
Dear Guest, On behalf of the entire hotel team, I want to thank you for sharing about experience at Courtyard Mazatlan Beach Resort. We have shared your comments with the Hotel team to take the necessary steps to solve the issue pointed. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon! Sincerely, Courtyard by Marriott Mazatlan Beach Resort
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We traveled to Mazatlan for my birthday and booked the Courtyard based on recommendations and the great price. We both agreed it did not feel like a normal “Courtyard” but I would not say it’s a 5 star hotel (but close). Overall I would recommend the location for the price, walk ability, great views and overall security.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Higher floor and away from the elevator.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Selina Lizarraga, Sales at Courtyard Mazatlan Beach Resort
Responded 16 Mar 2024
Dear Guest, On behalf of the entire hotel team, I want to thank you for sharing about experience at Courtyard Mazatlan Beach Resort. We have shared your comments with the Hotel team to take the necessary steps to solve the issue pointed. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon! Sincerely, Courtyard by Marriott Mazatlan Beach Resort
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Wonderful experience at the Marriott in Mazatlan. Modern, clean, comfortable, beautiful views, tasty food, great location. Upon arrival, Lidia at the front desk was very accommodating and allowed us go poolside for an early check-in and worked to get us the first available room much earlier than the standard time. The staff here are friendly, personable and professional. Book your stay here when in Mazatlan, especially if you love beautiful sunsets and happy vibes!
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Selina Lizarraga, Sales at Courtyard Mazatlan Beach Resort
Responded 13 Apr 2024
Dear Guest, On behalf of the entire hotel team, I want to thank you for sharing your experience at Courtyard Mazatlán Beach Resort. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Courtyard Mazatlán Beach Resort
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No. There are vendors on beach that do. The beach is located down several flights of stairs. Beach is about 50ft lower than hotel. Chairs and umbrellas are available at pool
No there is no lounge at Curtyards proprieties…
Not sure about the transport but for a near Hotel my parents payed around 20usd
They might jave a shuttle available.
Yes is perfect! No rocks at the beach!
There are more than 15 options in a 5m radio.
Is a new Hotel that might be the cause!
There are more places to choose from in the Mazatlan area.
PRICE RANGE
$195 - $285 (Based on Average Rates for a Standard Room)
LOCATION
MexicoPacific CoastSinaloaMazatlan
NUMBER OF ROOMS
195
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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