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El Cid El Moro Beach Hotel
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El Cid El Moro Beach Hotel

Traveller (1711)
Panorama of the Luxury Suite at the El Cid El Moro Beach Hotel
360
Panoramas (50)
One Bedroom Suite
Room & Suite (335)

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Avg. $190 /night, 12/5 - 12/6
$551
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$368
per night
$185
per night

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About

4.0
#16 of 106 hotels in Mazatlan
4.6 of 5 bubbles
Location
4.2 of 5 bubbles
Rooms
4.2 of 5 bubbles
Value
4.4 of 5 bubbles
Cleanliness
4.4 of 5 bubbles
Service
4.1 of 5 bubbles
Sleep Quality
El Cid El Moro Beach Hotel is an excellent choice for travelers visiting Mazatlán, offering a family-friendly environment and an oceanfront experience beign situated on the shores of the spectacular Pacific Coast. Given the ideal location for guests on the Golden Zone they can indulge on the nearby eclectic restaurants, bustling nightlife, and diverse shopping. Guests can enjoy the biggest pool from the destination and the best golf in México at El Cid Golf & Country Club.
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Property amenities
Electric vehicle charging station
Wifi
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Beach
Golf course
Babysitting
Paid private parking nearby
Secured parking
Paid wifi
Fitness classes
Adult pool
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Free airport transportation
Free shuttle or taxi services
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Shops
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
Room features
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Room service
Kitchenette
Microwave
Flatscreen TV
Safe
Refrigerator
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.5 of 5 stars
HOTEL STYLE
Marina View
Classic
Languages Spoken
English, Spanish

Location

811 Avenida Camarón Sábalo, Mazatlan 82110 Mexico
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 77 out of 100
77
Gen Rafael Buelna Airport
24.1 km
See all flights
4.0
4.0 of 5 bubbles4,850 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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Many travelers commend El Cid El Moro Beach Hotel for its cleanliness and prime location near the Golden Zone and beach. However, guests have called out the hotel for its less-than-tranquil atmosphere, marred by disruptive noise from nearby nightlife. While some praise the friendly service, others are frustrated by inconsistent attention and unexpected charges, including for basic amenities like Wi-Fi. Reviews are mixed on the value offered, with criticism focusing on hidden costs and the all-inclusive experience.
Location
Convenient
Atmosphere
Rowdy
Rooms
Noisy
Value
Expensive
Cleanliness
Mixed
Noise level
Mixed
Service
Inconsistent
Amenities
Mixed

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4,850Reviews277Q+A100Room tips
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Detailed Reviews
Laurie wrote a review Jan 2020
Mazatlan, Mexico
4.0 of 5 bubbles
Our stay at the el Moro tower for our first visit to Mazatlan has for the most part been a pleasure. Staff have been very accommodating with room changes due to smoky and or noisy rooms, and the housekeeping staff have been great! Everything inside and out is very clean.

Special thanks to Enrique & Ulises in the La Concha restaurant for ensuring that my dietary needs are met (non-celiac gluten sensitivity, and low to no tolerance for stimulants including any kind of food sugars), and to chef Humberto for preparing special sugar and chocolate-free desserts!

We were surprised to discover, though, that the outside environment can extremely noisy, through no fault of the resort. The surf is fine, but there is a night club across the street behind the hotel that plays extremely loud thumping music until well past midight! During the day, the wandering beach bands (tubas, trumpets, clarinets, DRUMS!) can be very loud and obtrusive, and the novelty quickly wears off. In addition the peddlars are constant in the afternoons, and can be very insistant.

The location is very central, transportation easily accessable, and the beach and pool areas are lovely.

If you go, ask for a full west view of the beach, or south west corner rooms.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GMELCIDRESORTS, Director General at El Cid El Moro Beach Hotel
Responded 23 Jan 2020
Dear Guest, Thank you very much for sharing such a good review regarding your recent stay with us at el Cid Moro. We are glad to hear that we were accommodating to your needs and that you had a great time. Please be assured all the staff that made of your stay something special and helped you with your restricted diet will get recognition for their great job. We will be glad to give you a second welcome to el Cid Moro. Kind Regards, Mark Covarrubias Mckay General Manager
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nayaro wrote a review Jan 2020
Winnipeg, Canada
5.0 of 5 bubbles
I and a couple of friends were in El Cid Mazatlan January 2020. Although our reservation was made for El Moro, we were able to enjoy El Cid La Marina, Castilla and Granada locations and all their amenities which was like having 3 vacations in one!! We had one suite on the 17th floor and another one in the 21st floor. 2 beautiful suites fully renovated with a breathtaking view of the ocean and the city. So... we went to bed every night and woke up every morning to a magnificent view of both the city and the ocean! Strategically located north of the 21 kilometres of Mazatlan’s Malecón and so close to the Zona Dorada gives you access to all the great things Mazatlan has to offer. However, the El Cid complex (El Moro, Castilla, Granada) is so beautiful that you don’t need to go anywhere else. Swimming pools are very well kept and are so big that they’re never crowded. Fresh water waterfalls and slides will keep you cool and amused all day. Check the daily pool side activities for more fun or just seat at the swim up bar. You will find plenty of delicious food around the resort to keep you satisfied. The selection of food and drinks is excellent!! Check the La Pérgola restaurant at El Cid Castilla. They have a different theme every night in food and free entertainment. It is fantastic! Go for a swim in the ocean or take a walk along pristine beaches? Placed at the entrance of Sea of Cortez, Mazatlan has some of the most beautiful beaches, but don’t miss some of the most beautiful sunsets in the Pacific Ocean. They are breathtaking!!
I have never been very fond of all inclusive vacation, but I’ll come back to El Cid in a heartbeat! With a stellar customer service and a friendly and courteous staff you are guaranteed a great time!! We more likely try other locations. Riviera Maya, perhaps??
Thank you El Cid for a wonderful vacation! Hope to see you soon!!
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Review collected in partnership with this hotel
Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GMELCIDRESORTS, Director General at El Cid El Moro Beach Hotel
Responded 7 Feb 2020
Dear Guest, Thank you very much for sharing your awesome review regarding your stay at el Cid Moro. We are glad to read that we went beyond your expectations and that you enjoyed all the facilities and services provided. It is awesome to hear that our location, variety of restaurants and staff's attention made of your stay something special. We will be waiting for your return in order to welcome you back home. It will be a pleasure for us. Best Regards, Mark Covarrubias Mckay General Manager
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
Maps708902 wrote a review Jan 2020
4.0 of 5 bubbles
It wad our second time at El Cid. We stayed 2 weeks in a one bedroom suite, higher floors have better views. Suite was spacious and well appointed. We did not take the all-inclusive package so cannot comment on the food or beverages, other than to say prices were high. We prefer to eat out at the many fabulous and affordable restaurants Mazatlan offers. WIFI was $10 per day per device which was ridiculous. Coffee shops and restaurants in the area offer free WiFi. Staff was friendly altho check-in was painfully slow and everyone is greeted by insistent timeshare/vacation plan salespeople that are hard to brush off..
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Review collected in partnership with this hotel
Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GMELCIDRESORTS, Director General at El Cid El Moro Beach Hotel
Responded 7 Feb 2020
Dear Guest, First of all we would like to thank you for sharing your feedback regarding your recent stay at el Cid Moro. We are glad to hear that we met almost all your expectations and that you enjoyed your second time in our facilities. It is worth mentioning that the internet is still a chargeable service in most internationally managed hotels in Mazatlan and our current rates are in line with other hotels in Mazatlan and Mexico. The internet line is however high-speed, we have an on-site technician and a 24-hour help desk to overcome any internet-related issues. We hope to continue being your choice the next time you visit this port. Sincerely, Mark Covarrubias Mckay General Manager
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ncaraglio wrote a review Mar 2020
Westminster, Colorado
5.0 of 5 bubbles
Great as usual but sometimes it is.hard to get into some of the restaurants at a reasonable hour. We enjoyed the golf and were always able to get a tee time. The shuttle drivers were always so courteous and accommodating. The entire staff at El CID always treats everyone like family. We do wish the maid service was more on a consistent schedule so we could schedule our activities to coincide with theirs.
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Review collected in partnership with this hotel
Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Karla Ponzo, Director General at El Cid El Moro Beach Hotel
Responded 7 Mar 2020
Dear Guest, Thank you so much for sharing your review regarding your recent stay at el Cid Moro. We are so glad to hear that we met all your expectations and that the entire staff was kind and helpful to your needs. We will be more than happy to give you a second welcome back. Best Regards, Mark Covarrubias Mckay General Manager
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chilltravel wrote a review Mar 2021
Barrie, Canada
3.0 of 5 bubbles
The front reception desk were the best, and some of the guys around the pool. At check-in, we were able to change rooms to a 2 bedroom place so the entire family could stay together with huge balcony vs 2 separate rooms. Really big resort right on the beach which was perfect.

The restaurants ... some were terrible and others really good. We had trouble getting reservations, so we had really late or really early times. When we show up to restaurants lots would be empty so I don’t know why they would require reservations, really almost ruined our trip.

We would stay at El cid marina next time, seemed to be nicer and quieter.

Also there was only one really rowdy bar open at night for the entire resort, this was a real disappointment as the others closed at like 9

edit: actually visited Feb 2020 (pre-covid)
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Date of stay: April 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Karla Ponzo, Atención al huésped/Recepción at El Cid El Moro Beach Hotel
Responded 19 Mar 2021
Dear Guest, Thank you very much for sharing your review regarding your recent vacation at el Cid Moro. We are so glad to hear that you had a good time and that we met almost all your expectations. Please be assured that we will take corrective actions in regard to the issues you have mentioned with the departments involved. We hope you can give us a second chance to attend you. Regards, El Cid Resorts.
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paullakw2021 wrote a review May 2021
Loudonville, Ohio
5.0 of 5 bubbles
We have been coming to El Cid in Mazatlan for 13 years now and I am always impressed by how responsive the staff is to suggestions and feedback to improve the resort and your experience at the resort. The staff is so helpful with any need and so friendly.
El Cid's response to Covid outshines anything I've seen stateside and I felt very safe during my stay. Hand sanitizing stations are everywhere and ALL staff wear masks and glasses when in closer contact with the public. Masks are requested of the guests in most areas of the buildings (except outside).
The food seems to get better each time we go and this year saw a revamp of the menus with some delicious additions. The presentation is so elegant and the food is scrumptious, this year they had HUGE shrimp and the beef is always so tender.
We think very highly of El Cid and enjoy the city of Mazatlan, where there is so much to see and do.
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Review collected in partnership with this hotel
Date of stay: March 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Karla Ponzo, Atención al huésped/Recepción at El Cid El Moro Beach Hotel
Responded 3 May 2021
Dear Guest, Thank you very much for sharing your review regarding your recent vacation at el Cid Moro. We are so glad to hear that you enjoyed the facilities and delicious food. We will be waiting for your return soon in order to welcome you back. Best Regards, El Cid Resorts.
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dennisstanfill wrote a review Mar 2021
3.0 of 5 bubbles
We stayed February 20-27. First the bad, this place is load the 25 story tower if your not an owner you will be on the street side still partial ocean view but you will hear the traffic and the night clubs bass until about 2:00 am. The beach is nice not Caribbean nice but nice the problem is the 6-12 bands on the beach with trumpets tuba drums etc that start at 1:30pm and go until about 7:00pm they are extremely load so setting on the beach there is no napes or much relaxing, try and go to the adult pool but you can still hear the bands. This is a warning don’t stay here if you want to relax stay at the El CID Marina it’s very quiet. You can take a shuttle between the two for free it takes 5-10 minutes between the two and the shuttle come when you need it. The good is the food. Lunch at the beach is great loved the shrimp in garlic sauce,fajitas etc. the dinners are good the Italian is definitely the best and the Japanese is by far the worst. The La conch is good but not worth the extra $20 per person. Fantastic waiting staff every where thank you. The place is nice and clean great kids pool for the families.
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Date of stay: February 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Karla Ponzo, Atención al huésped/Recepción at El Cid El Moro Beach Hotel
Responded 5 Mar 2021
Dear Guest, First of all, we would like to thank you for sharing your feedback regarding your recent vacation at el Cid Moro. We are sorry to hear that we did not meet all your expectations, please be assured that we will take corrective actions in regards to the issues and comments you have mentioned. We hope you can give us a second chance to attend you and show you our compromise with the improvement. Sincerely, El Cid Resorts.
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LisaY5308 wrote a review Feb 2021
Brooklyn Park, Minnesota, United States
5.0 of 5 bubbles
I can't say enough good things about our stay at El Cid El Moro Beach. We had a group of 10 of which 6 were young men in their early 20's. Rui was amazing with helping to set up the accommodations for us and the 6 boys were ecstatic with their “shared” room. (It was the Penthouse, so how could it have been any better) I'm sure the snap stories showing their accommodations for the week made many of their friends jealous. Rui also went out of his way by having our room decorated with balloons and a birthday cake for my husband upon our arrival. The Activities crew Caesar, Ryan, Enrique and Frank went above and beyond keeping everyone entertained. Between the blackjack, football toss, flip cup, and beer chug contests our crew walked away with many bottles of tequila. Let’s just say we are a very competitive group. Our poolside service was amazing. Jorge made sure our drinks were flowing and our bellies were full. The others were amazing as well, but we really kept Jorge busy a few days, so he stands out in my mind. The staff in the Elite lounge was awesome as well. Always ready to help when we needed anything. Housekeeping was thorough and at our door every day and the hotel was exceptionally clean inside and out. The Covid protocols were in place everywhere. All staff wearing masks as well as temperature checks and hand sanitizer as anyone entered the hotel or any of the restaurants. The Covid tests administered on site had a quick turnaround for results so we didn't have to worry about making it back home. (The q-tip up the nose was my least favorite thing about my vacation), but a small thing to endure compared to the amazing time we had. This was the 1st time for us in Mazatlán but have been to El Cid in Cancun and I am a huge fan of this resort.
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Review collected in partnership with this hotel
Date of stay: February 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Karla Ponzo, Atención al huésped/Recepción at El Cid El Moro Beach Hotel
Responded 26 Feb 2021
Dear Lisa, Thank you very much for sharing your review regarding your vacation at el Cid Moro, we are so glad to hear that you had a good time and that we met all your expectations. Please be assured that all the staff that you have mentioned will get recognition for their great job. It will be a pleasure to welcome you back when you decide to come back to Mazatlan. Best Regards, El Cid Resorts.
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MYBV wrote a review Nov 2020
Savage
5.0 of 5 bubbles
The resort has excellent measures in place regarding COVID-19. All main entrances have employees taking temperatures and providing sanitizing gel. Masks are worn by all employees and required by guests throughout the resort with the exception of outside at the pools or while dining at your table. Professional, friendly employees throughout the property. Small super market on the ground level. Variety of stores for souvenirs, pool toys, etc. Michael Gallery within walking distance for quality silver and gold jewelry (see Cristina Ponce), as well as great decor and hand blown Mexican glassware.
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Review collected in partnership with RCI
Date of stay: November 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Karla Ponzo, Director General at El Cid El Moro Beach Hotel
Responded 18 Nov 2020
Dear Guest, Thank you very much for sharing your review regarding your recent vacation at el Cid Moro. We are so glad to hear that you had a good time and that we met all your expectations regarding sanitizing and service. We will be glad to give you a second warm welcome to el Cid the next time. Best Regards, El Cid Resorts.
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Vint65 wrote a review Feb 2020
Chestermere, Canada
3.0 of 5 bubbles
More promises and hype then reality unfortunately. The working class are hardworking and humble. My response to the timeshare sales person was “rather than promise all the great service if I purchase tens of thousands, why not sell me through the service and impress me through my current visit?”. We still love the pools, the entertainment, and beach location but some degrading points over the past 5 years or so are ... food quality and portions, increased noise level from the street, the amount of pollution due to a drastic jump in traffic, the surrounding run down properties, drop in over all cleanliness of dining utensils and glassware, the level of professionalism in service, the ridiculous fluctuation in water temperature of the showers (ice cold to scalding), and lack of ambition to act when notified about dissatisfaction (goes back to missing service excellence). We kept wanting to love the resort as much as we use to (since 2001] but it has changed and not for the better unfortunately, I hope things do improve as we use to really enjoy EL CID.
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Date of stay: February 2020
3.0 of 5 bubblesRooms
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
Room Tip: Ask to be away from Main Street as noise is non stop all night
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GMELCIDRESORTS, Director General at El Cid El Moro Beach Hotel
Responded 19 Feb 2020
Dear Guest, First of all, we would like to thank you for sharing your feedback regarding your recent stay at el Cid Moro. We are sorry to hear that you are not such impressed as you have been before. Our goal is for total satisfaction, and we deeply regret that you were not pleased with your recent stay. Let me assure you that your comments and all of our guests’ comments are taken quite seriously and are reviewed at our Staff meetings weekly. We hope to change your mind regarding our services and to recover your confidence. Kind Regards, Mark Covarrubias Mckay General Manager
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winterhater83 asked a question Sept 2024
Des Moines, Iowa80 contributions8 helpful votes
can i buy the all-inclusive plan when i arrive or do i have to pay for it when i book the room
Answer from EL CID RESORTS
4 contributions6 helpful votes
Thank you for contacting us through this platform. Of course you can get the all inclusive package when you arrive here. We hope you enjoy your vacations.
Answer from EL CID RESORTS
4 contributions6 helpful votes
Dear Guest, Thank you for contacting us through this platform. Regarding your questions, not all the rooms have ocean view. Yes, the three resorts are close together. We will be waiting you. Sincerely, El Cid Resorts.
Answer from Maria W
Antelope, California1 contribution
I have stayed there over 10 times, a span of 20 plus years and I have never heard disco music. They are also very helpful, when you register you can talk to them about it and ask for a quieter room.
biebs asked a question Jan 2023
Saskatoon, Canada16 contributions33 helpful votes
Are there wheelchairs available at el moro?
Answer from EL CID RESORTS
4 contributions6 helpful votes
Please contac us through email: online review questions @ el cid . com . mx
Regine S wrote a tip Yesterday
Burbank, California61 contributions
5.0 of 5 bubbles
"Please do not go to La Cascada for breakfast since there is no breakfast at La Cascada: closedPlease do not go to La Cascada for breakfast"
Read full review
Kelly B wrote a tip Nov 2024
1 contribution
4.0 of 5 bubbles
"Location is central to everything! "
Read full review
Garland E wrote a tip Nov 2024
5 contributions
5.0 of 5 bubbles
"Please do not hire musicians to play on the beach! The loud obnoxious Bandas were horrible !! "
Read full review
veladojs wrote a tip Nov 2024
6 contributions
5.0 of 5 bubbles
"Having a pool or beach view from your balcony is the best. The sunsets are breathtaking"
Read full review
Maloree C wrote a tip Sept 2024
5 contributions
5.0 of 5 bubbles
"Ask for Daniela Mendez in hospitality!!! She is amazing!🤩 "
Read full review
Not the right property for you?
There are more places to choose from in the Mazatlan area.
PRICE RANGE
$180 - $283 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
el cid moro beach hotel, el moro tower el cid mazatlan
LOCATION
MexicoPacific CoastSinaloaMazatlan
NUMBER OF ROOMS
390
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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EL CID EL MORO BEACH HOTEL | UPDATED 2024 Reviews & Price Comparison (Mazatlan, Mexico) - Tripadvisor

Frequently Asked Questions about El Cid El Moro Beach Hotel
Which popular attractions are close to El Cid El Moro Beach Hotel?
Nearby attractions include La Malinche Mazatlan (0.3 km) and Mazatleco Clothing (0.4 km).
What are some of the property amenities at El Cid El Moro Beach Hotel?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at El Cid El Moro Beach Hotel?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at El Cid El Moro Beach Hotel?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at El Cid El Moro Beach Hotel?
Yes, paid private parking nearby and secured parking are available to guests.
What are some restaurants close to El Cid El Moro Beach Hotel?
Conveniently located restaurants include F.I.S.H, Los Arcos, and Rico's Café.
Are there opportunities to exercise at El Cid El Moro Beach Hotel?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does El Cid El Moro Beach Hotel have an airport shuttle?
Yes, El Cid El Moro Beach Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does El Cid El Moro Beach Hotel have airport transportation?
Yes, El Cid El Moro Beach Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at El Cid El Moro Beach Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does El Cid El Moro Beach Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
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