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Luna Palace Hotel & Suites
Av. Camarón Sábalo S/N, Mazatlan 82100 Mexico
Full view
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360
Panoramas (40) 
Room & Suite (150)
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Avg. $189 /night, 10/10 - 10/11
$374
per night
$282
per night
$189
per night
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4.5
#1 of 106 hotels in MazatlanLocation
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Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Value
Bay View
Languages Spoken
English, Spanish
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness classes
Pool
Bar / lounge
Beach
Aerobics
Children Activities (Kid / Family Friendly)
Secured parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Restaurant
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Entertainment staff
Banquet room
Meeting rooms
Concierge
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Laundry service
Ironing service
Room features
Air conditioning
Housekeeping
Private balcony
Room service
Kitchenette
Flatscreen TV
Complimentary toiletries
Hair dryer
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Location
Av. Camarón Sábalo S/N, Mazatlan 82100 Mexico
Name/address in local language
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 81 out of 100
81
Gen Rafael Buelna Airport
25.4 km•
See all flights
Car Hire
35 Restaurants
within 0.5 kilometers
3 Attractions
within 0.5 kilometers
1,526Reviews42Q+A81Room tips
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
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Detailed Reviews
Thank this was our 4th year staying at Luna Palace! Thoroughly enjoy the location! It couldn’t’t be more perfect! The service from the wait staff as well as the food, is excellent! They are very efficient and friendly! The food at the Eclipse restaurant is great! Wether breakfast, lunch, or dinner....it is great! You can choose to relax under a Palipa on the beach, or simply lounge by the pool! Rooms are equipped with a full size refrigerator, 2 burner stove, microwave, and coffee pot. China and cooking utensils are provided! Each roo gives a western facing view of the ocean, beach, and pool! Pool provides a small, shallow area for small children to play under parental supervision!,,
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Abril Jimenez, Otro at Luna Palace Hotel & Suites
Responded 12 Mar 2020
Dear Penny1492, We appreciate taking your time and sharing your experience at Luna Palace. We are pleased to know that our team contributed to make your vacation memorable. We hope to visit us in the future. Regards, Abril Jiménez Assistant General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It took us a few days to get use to it. This is our first time not doing an all inclusive.
We cooked most breakfasts and lunches in our room
The restaurant for supper was very quiet, the reason is too many restaurants very close by to eat at . For Canadian visitors they don't tell you much. When the mexicans come in they walk them around and explain everything
We went down the street a few times to Ocean Palace for supper. More lively. You are able to charge to your room account
I gave front desk 4000 pesos for the two weeks. Today they gave me back the remainder before leaving. You can go to any palace resort here and use there facility. WestJet did not state this in the brochure
We like traveling to different places and resorts
Maybe when I am over 75 I may get be back and stay longer
Thanks Luna Palace
We cooked most breakfasts and lunches in our room
The restaurant for supper was very quiet, the reason is too many restaurants very close by to eat at . For Canadian visitors they don't tell you much. When the mexicans come in they walk them around and explain everything
We went down the street a few times to Ocean Palace for supper. More lively. You are able to charge to your room account
I gave front desk 4000 pesos for the two weeks. Today they gave me back the remainder before leaving. You can go to any palace resort here and use there facility. WestJet did not state this in the brochure
We like traveling to different places and resorts
Maybe when I am over 75 I may get be back and stay longer
Thanks Luna Palace
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HotelesPalace, Asistente de Gerencia General at Luna Palace Hotel & Suites
Responded 31 Jan 2020
Dear Robert S, Thank you for sending us your comment. We have great value and respect to our customers. We are looking forward to serving our customers in the best way we can in future. We are hoping that you will continue to give us a chance to serve you. Our doors will always be open for you and your family. Regards, Abril Jiménez Assistant General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was our second stay at Luna Palace and have stayed at other locations in Mazatlan. I highly recommend Luna Palace! There is very good value for the cost to stay there but the customer service is even better. Carmen at the concierge desk is amazing and helps to make every detail of the stay work out (especially for those not fluent in Spanish - she's a lifesaver!).
Mazatlan is a great community to recreate in, with a good blend of things to do and see - without being overcrowded by the throngs of tourists. If the beach is important to your vacation, the beach in front of Luna (and the 4 associated Palace hotels) is the best stretch of beach of any of the hotels we have seen. Storms in recent years has not been kind to the beach in front of many of the hotels in the zone, so we were very glad to spend a week along the best of the beach in front of Luna Palace.
Luna was a very Covid-safe facility and their operations showed that and gave confidence to the visit. We found plenty of chairs along the beach and Luna is a much quieter location than Oceano, etc. Obviously, lots of fun to be had by all.
All rooms have an ocean view. The best rooms on each floor are the "001" and "002" suites on the front corner. "001" is the very best and the even number floors are even better with extensive wrap around balconies (odd number floors have 2 separate balconies (pool and ocean).....these also have the best sunset views.
Mazatlan is a great community to recreate in, with a good blend of things to do and see - without being overcrowded by the throngs of tourists. If the beach is important to your vacation, the beach in front of Luna (and the 4 associated Palace hotels) is the best stretch of beach of any of the hotels we have seen. Storms in recent years has not been kind to the beach in front of many of the hotels in the zone, so we were very glad to spend a week along the best of the beach in front of Luna Palace.
Luna was a very Covid-safe facility and their operations showed that and gave confidence to the visit. We found plenty of chairs along the beach and Luna is a much quieter location than Oceano, etc. Obviously, lots of fun to be had by all.
All rooms have an ocean view. The best rooms on each floor are the "001" and "002" suites on the front corner. "001" is the very best and the even number floors are even better with extensive wrap around balconies (odd number floors have 2 separate balconies (pool and ocean).....these also have the best sunset views.
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Date of stay: May 2021
Location
Cleanliness
Service
Room Tip: best rooms on each floor are "001" and "002" "001" is best
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Abril Jimenez, Otro at Luna Palace Hotel & Suites
Responded 11 Feb 2022
Dear Guest, we are pleased to know that we met your expectations and that you took a very good impression. Our job is to offer a first class service with the highest standards. I assure you that on your return we will be even better. Our doors will always be open for you and your family. Please come back soon! Regards, Hoteles Palace
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have stayed at the Luna often. The convenient location, the gorgeous beach, are all reasons we love this hotel. But something has changed. We have always been upgraded because of our consistent stays. Not this time. The room had a beautiful ocean from view on the 7th floor. Our balcony was very small, only room for 2 persons. It did not have a table. The bathroom was dark and in need of renovating. The door knob was broken. One of the lights were burned out. The dishes were dirty. Obviously put away without washing. No complaint about our sweet maid. The pool was bathtub warm so we did not use it for fear of bacteria. Many units were empty and of course understandably because of the virus scare. However, if the Luna cares about keeping its clientel they have to put some effort in.
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Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Abril Jimenez, Otro at Luna Palace Hotel & Suites
Responded 25 Mar 2020
Dear Diane G, Thank you very much for sending us your survey. We hope you enjoyed your stay and take home memorable memories. Your comments help us identify areas of opportunity. Regards, Abril Jiménez Assistant General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a wonderful 2 week stay at the Luna Palace in early December. Comfortable king bed. Full size fridge and the 2 burner hotplate worked well. Pool was warm with lots of loungers and palapas on the beach, and the beach is FANTASTIC. The duelling Banda groups are competing further down the beach (thankfully) . Lots of restaurants within easy walking distance. We liked La Mazatleca for breakfast and seafood, Los Zarapes for Sunday Dinner Specials. Also La Katrina, right across the street for Hora Feliz and live music. Bus stop right out front to take you to Historico Centro and Plaza Machado.
This hotel is nice and quiet, so if you don't care for the mega all-inclusive vacation industrial complex, then you'll really enjoy the Luna. Paula at the front desk was great, very friendly and helpful. Antonia our housekeeper, always did a beautiful job of cleaning our suite. Thank you both.
The only comment I'd like to bring to the attention of the hotel is about their pool bar Hora Feliz from 5 - 6pm. I think it's too late, (especially with sunset at 5:20pm) and was usually poorly attended. Most people are coming back from a day out or preparing to start dinner or getting ready to go out for dinner. We liked another hotel's Happy Hour from 1 - 2 pm. We enjoyed a few drinks and usually ordered lunch or snacks. The Luna's pool bar was very quiet over lunch time and rarely did we see anyone ordering food. We're booked to come back for next winter and hope the hotel introduces a lunch Hora Feliz, we'll stick around spend some pesos.
This hotel is nice and quiet, so if you don't care for the mega all-inclusive vacation industrial complex, then you'll really enjoy the Luna. Paula at the front desk was great, very friendly and helpful. Antonia our housekeeper, always did a beautiful job of cleaning our suite. Thank you both.
The only comment I'd like to bring to the attention of the hotel is about their pool bar Hora Feliz from 5 - 6pm. I think it's too late, (especially with sunset at 5:20pm) and was usually poorly attended. Most people are coming back from a day out or preparing to start dinner or getting ready to go out for dinner. We liked another hotel's Happy Hour from 1 - 2 pm. We enjoyed a few drinks and usually ordered lunch or snacks. The Luna's pool bar was very quiet over lunch time and rarely did we see anyone ordering food. We're booked to come back for next winter and hope the hotel introduces a lunch Hora Feliz, we'll stick around spend some pesos.
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Date of stay: December 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Abril Jimenez, Otro at Luna Palace Hotel & Suites
Responded 11 Jan 2022
Dear Guest, we are pleased to know that we met your expectations and that you took a very good impression. I assure you that on your return we will be even better. Our doors will always be open for you and your family. Please come back soon! Greetings, Hoteles Palace
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Luna Palace is an amazing place to stay with your family. The resort has top notch service and incredible food! Bernardo and Niene were our servers for the week and they were both AMAZING! Thank you for the excellent service and always making sure our drinks and tummies were full ;) The morning breakfast was great and very authentic. The beach is well maintained and the entire resort is very clean. My family comes to visit Mazatlan every year and this is the place we always stay! Its the perfect place for a vacation to relax and get away with your family or friends. Enrique is the beach vendor fruit man you will HOOK YOU UP every morning (he is the best), Rudy and Leonard are other beach vendors who will help you with anything else you need.
Visit this spot on your next vacation to Mazatlan, you will NOT be disappointed!
Visit this spot on your next vacation to Mazatlan, you will NOT be disappointed!
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Date of stay: March 2021
Value
Location
Service
Room Tip: 6th, 7th and 8th floor have incredible views!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The newly remodeled rooms are very comfortable. For a 1BR unit it was nice to have to bathrooms w shower, two large, wall mounted TV's that included CNN and Fox News in English and a large refrigerator. Great views from the decks. Only problem was the loud noise on Monday night as they were celebrating 50 Year Anniversary of Oceano Hotel. It went on from 6or7 to Midnight. The sound was horribly loud and vibrations shook the wall hangings in the room. I rated Sleep Quality as poor due to the preceding comment. All the other nights were good and the bed was comfortable and surroundings quiet.
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Review collected in partnership with Armed Forces Vacation Club
Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Abril Jimenez, Otro at Luna Palace Hotel & Suites
Responded 12 Jun 2024
Bulldog, Thank you very much for your feedback. It gives us great pleasure to know that your experience with us was to your complete satisfaction and that we fulfilled your expectations. Your feedback will undoubtedly help us to continue improving, we hope to see you soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My family had chosen Luna Palace on a personal recommendation. We gathered for a reunion of sorts. The boutique style property was just right for us!
The Luna Palace offers suites and every room faces the ocean. The facilities have been recently renovated. The modern and well appointed units (with full kitchens, balconies and comforts of home) make this property a wonderful choice for those on extended stays. The only draw back was the lack of hot water in my shower. (It was warm-ish, but never hot.) The water in the sinks had hot water, it was only the shower for some reason.
The highlight of the trip though was the staff. The grounds team (the property is stunning), food and beverage (extended hours and pool-side service), homemakers (attention to detail and anticipated needs), front office (warm and welcoming), security (present and alert) were all friendly and professional. Paula at the front desk was most cheerful and accommodating. Her attitude was upbeat and friendly.
Thank you to the management and staff for your hospitality to my family. Will be sure to stay Luna Palace again on a return visit to Mazatlán.
The Luna Palace offers suites and every room faces the ocean. The facilities have been recently renovated. The modern and well appointed units (with full kitchens, balconies and comforts of home) make this property a wonderful choice for those on extended stays. The only draw back was the lack of hot water in my shower. (It was warm-ish, but never hot.) The water in the sinks had hot water, it was only the shower for some reason.
The highlight of the trip though was the staff. The grounds team (the property is stunning), food and beverage (extended hours and pool-side service), homemakers (attention to detail and anticipated needs), front office (warm and welcoming), security (present and alert) were all friendly and professional. Paula at the front desk was most cheerful and accommodating. Her attitude was upbeat and friendly.
Thank you to the management and staff for your hospitality to my family. Will be sure to stay Luna Palace again on a return visit to Mazatlán.
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Date of stay: January 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Abril Jimenez, Otro at Luna Palace Hotel & Suites
Responded 1 Mar 2023
Daydream, Thank you for staying with us and we hope to see you soon. We can't wait to welcome you and your family again with us and make wonderful memories.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was told there was no rooms available even though I had booked my reservation 3 months earlier. I was traveling with my sister and her family and I was with my family and they wanted to put all of us in 1 room. We refused and they kept giving us different excuses. We argued with them for a long time until they finally gave us each different rooms, just like the reservations has been made. There was 3 families in the lobby traveling together and they also wanted to put all of them in one room.
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Date of stay: July 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Abril Jimenez, Otro at Luna Palace Hotel & Suites
Responded 15 Jul 2021
Dear guest, We are sorry that you had these inconveniences upon arrival. We will do more to resolve these situations in order to offer a better service to our guests. Sincerely, Hoteles Palace
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Staff are great. They dont hesitate to help and get what you need. Location is great.
The rooms need some work. Older building so needs sink and showertapes replaced, cupboard doors replaced, stove is rusty so doesn't heat, frig froze everything.
Biggest complaint is the volume of the music poolside. TOO LOUD. Every one was complaining. There was live music in the restaurant on the weekends and still the poolside guy had to have his music on too loud. Had company over and had to shut out patio doors to talk.
The rooms need some work. Older building so needs sink and showertapes replaced, cupboard doors replaced, stove is rusty so doesn't heat, frig froze everything.
Biggest complaint is the volume of the music poolside. TOO LOUD. Every one was complaining. There was live music in the restaurant on the weekends and still the poolside guy had to have his music on too loud. Had company over and had to shut out patio doors to talk.
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Review collected in partnership with Cancelon.com
Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HotelesPalace, Asistente de Gerencia General at Luna Palace Hotel & Suites
Responded 8 Feb 2020
Dear Guest, Thanks for sharing about your stay, as this allows us to learn from our visitors. Please know we will bring up all feedback to our weekly management meeting, in the hopes of resolving and preventing all you mentioned. We will be honored to be of service once again. Regards, Abril Jiménez Assistant General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
You can smoke anywhere outside and on your balcony
Yes. There is a clinical lab across the street that can test with results acceptable for the airlines.
…
"Don’t get a balcony room because the bands play on the beach for hours at night until very late. "Read full review
"Make sure you request a room on the second floor or higher unless you need a wheelchair accessible room."Read full review
"Use the green bus to get to Gold Zone, Centro,restaurants and Make on 13 pesos each way!! Ask for a room on 3-7 floors"Read full review
"Always lots of pool loungers and beach palapas! Activities were non existent, just music, although there were activities staff there. "Read full review
…
PRICE RANGE
$186 - $289 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
luna palace resort all inclusive, luna palace mazatlan
LOCATION
MexicoPacific CoastSinaloaMazatlan
NUMBER OF ROOMS
71
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Claim Your ListingLUNA PALACE HOTEL & SUITES | UPDATED 2024 Reviews & Price Comparison (Mazatlan, Mexico) - Tripadvisor
Frequently Asked Questions about Luna Palace Hotel & Suites
Which popular attractions are close to Luna Palace Hotel & Suites?
Nearby attractions include Classico Mazatlan (0.1 km), Michael Gallery México (0.1 km), and Mar Travels (0.3 km).
What are some of the property amenities at Luna Palace Hotel & Suites?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Luna Palace Hotel & Suites?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Luna Palace Hotel & Suites?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Luna Palace Hotel & Suites?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Luna Palace Hotel & Suites?
Conveniently located restaurants include Mahi Sushi Bar Mazatlan, Pancho's, and Los Zarapes Mazatlan Mexico.
Are there opportunities to exercise at Luna Palace Hotel & Suites?
Yes, guests have access to a pool and fitness classes during their stay.
Does Luna Palace Hotel & Suites offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Which languages are spoken by the staff at Luna Palace Hotel & Suites?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Luna Palace Hotel & Suites?
Many travellers enjoy visiting Angela Peralta Theater (Teatro Angela Peralta) (8.3 km).
Does Luna Palace Hotel & Suites have any great views?
Yes, guests often enjoy the ocean view available here.