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Luna Palace Hotel & Suites

Overview
Av. Camaron Sabalo s/n, Mazatlan 82100 Mexico See on map
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3 Star accommodation
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Reviews (832)
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279 results
Traveller rating
90
88
41
21
39
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Time of year
LanguageEnglish
90
88
41
21
39
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All reviews pool area one bedroom suite tv remote the bell man golden zone ocean view desk staff nice pool swim up bar no hot water beach vendors kitchenette maid inventory mexico pesos unlock
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1 - 5 of 279 reviews
Reviewed 1 week ago

Very nice stay no complaints. Staff knew our names after 1 day, very friendly atmosphere. Seemed like an equal mix of Nationals, Canadian, and US guests. A few "Luna" quirks, locked cabinets until housekeeping inventory and we signed for count, inventory again before checkout, no...More

Review collected in partnership with RCI
Date of stay: November 2018
Thank Albroswift
Response from Abril J, Asistente de Gerencia General at Luna Palace Hotel & SuitesResponded 4 days ago

Dear Albroswift, We appreciate taking your time and sharing your experience at the Luna Palace. We are pleased to know that our team contributed to make your vacation memorable. Your comments help us identify areas of opportunity. I've already check about the mixed beers in...More

Reviewed 1 week ago via mobile

Love the location, the staff are great. The hotel is smaller which I like and has a nice Mexican charm. Down side is that it is humid there and cleanliness is not up to my standards. Mould is an issue in the bathroom which has...More

Date of stay: November 2018
Thank APTravel101
Response from Abril J, Asistente de Gerencia General at Luna Palace Hotel & SuitesResponded 4 days ago

Dear APTravel101, We appreciate that you have taken the time to share with us your kind comments about your recent stay. Your comments are important to us, as they allow us to continually improve to achieve memorable moments for our guests and make them feel...More

Reviewed 2 weeks ago

This hotel need to enhanced the service to the customers, the pool is very cool for the child's and the food needs to be improved. Is near to the beach and right now its the only plus that i see on this hotel. The activities...More

Review collected in partnership with RCI
Date of stay: November 2018
Thank Carlos V
Response from Abril J, Asistente de Gerencia General at Luna Palace Hotel & SuitesResponded 2 weeks ago

Dear Carlos V, Thanks for sharing about your stay, as this allows us to learn from our visitors. Please know we will bring up all feedback to our weekly management meeting, in the hopes of resolving and preventing all you mentioned. We will be honored...More

Reviewed 4 weeks ago via mobile

So overall the trip was good however some issues with hotel staff. We had money stolen from my partner’s purse about 1500 to 2000 pesos to be exact. No I know it’s our fault because we should’ve had it in the safe when we were...More

Date of stay: October 2018
1  Thank Bill C
Response from Abril J, Asistente de Gerencia General at Luna Palace Hotel & SuitesResponded 4 weeks ago

Dear Bill C, Thanks for sharing about your stay. We are sorry about the inconveniences that happened upon during your stay, for us is really important to know our opportunity areas to take the necessary measures in order to provide you an excellent service. We...More

Reviewed 8 November 2018

I just returned from a weekend trip to Mazatlan and stayed at the Luna Palace. The gentlemen at the front desk were very friendly and helpful. No problem to get a replacement door card when I locked my card in the room. They also did...More

Date of stay: November 2018
1  Thank Peter N
Response from Abril J, Asistente de Gerencia General at Luna Palace Hotel & SuitesResponded 10 November 2018

Dear Peter N, We appreciate that you have taken the time to share with us your kind comments about your recent stay. It is a pleasure to know that you enjoyed the attention in general. Your comments are important and helpful to us, as they...More

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About
Description
Luna Palace is a small and charming ocean front hotel. Its décor is traditional Mexican with warm colours. Every room comes with a gorgeous ocean view, private balcony, and a fully equipped kitchenette, no More exception! Luna is without a doubt the best option for long stays in Mazatlan. It is quiet, small, and its location is close to plenty of dinning options, bars, shopping and more. Our own restaurant Eclipse offers both buffet and a la carte service. Its Mexican menu is the best feature. We are a perfect option for clients who want to relax. Ideal for snowbirds, adult couples or families with young children. This is an European plan only property. Our heated pool features a charming kids’ are perfect for entertaining little ones. Luna was renovated recently so is looking better than ever. We are right on the Golden Zone just 30 minutes from airport, 15 minutes from downtown, 10 from aquarium, and 10 to golf courses. Free WiFi & parking! Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Beachfront
Bar/Lounge
Room Service
Air Conditioning
Banquet Room
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Heated pool
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Wheelchair Access
Spa
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Style
On the Beach
,
Top resorts Hotels
,
Business
,
Romantic
,
Family
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Hotel Style
On the Beach
,
Top resorts Hotels
,
Business
,
Romantic
,
Family
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
71
Price range
US$60 - US$232 (Based on Average Rates for a Standard Room)
Also Known As
Luna Palace Resort All Inclusive
,
Luna Palace Mazatlan
Location
Mexico > Pacific Coast > Sinaloa > Mazatlan
Hotel class
Hotel Style
On the Beach
,
Top resorts Hotels
,
Business
,
Romantic
,
Family
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
71
Price range
US$60 - US$232 (Based on Average Rates for a Standard Room)
Also Known As
Luna Palace Resort All Inclusive
,
Luna Palace Mazatlan
Location
Mexico > Pacific Coast > Sinaloa > Mazatlan
Photos
Traveller (277)
Pool & Beach (116)
Room & Suite (114)
Dining (31)
Family and Play Areas (1)
Business Centre & Event Rooms (1)
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Questions & Answers
Ask a question
beagleboys2
13 December 2018|
Answer
Response from MaryCa_ | Reviewed this property |
I would send them an email and ask. I doubt they would allow it since we are made to wear wrist bands.
0
Votes
Lynda Y
14 May 2018|
Answer
Response from Sandra R |
Are you pet friendly?
0
Votes
Lynda Y
14 May 2018|
AnswerShow all 2 answers
Response from SunnyBeaches_09 | Reviewed this property |
This hotel is right on the beach. It has a nice pool area too that isn't too crowded, depending on the time of year you travel. Weekends are usually busier than weekdays. When we go, we usually go for 4 to 6 weeks. We... More
0
Votes
Room Tips
"I would not recommed this hotel to anyone."
Ruby15432
14 Dec 2017
Read review
"All rooms are ocean view...just don't go there on weekends or ask whether private parties are planned..."
B3363VLwilliams
18 Nov 2017
Read review
"We had a one bedroom facing the ocean, Room 7001 and then a junior suite also facing the ocean 7007. Would..."
Born2shop4u
12 Nov 2017
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"All rooms have ocean views. I think there are eight floors. I was on the seventh, and the views were nice."
BillV610
4 Oct 2017
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