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Park Royal Beach Resort Mazatlan

Traveller (222)
Pool & Beach (37)
Room & Suite (37)

About

Location
Cleanliness
Service
Value
A destination that combines sun and beach with architectural richness of its historic downtown. Park Royal Beach Resort Mazatlan, a front beach resort, offering all 128 rooms with ocean view. Exclusive beach with an infinity swimming pool, a la carte restaurant, lobby bar, room service 24 hours, meeting rooms, fitness center, spa, parking lot and Free Wi- Fi.
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Property amenities
Pool
Free parking
Room service
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Spa
Banquet Room
Concierge
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Public Wifi
Sauna
Wheelchair Access
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Room features
Air conditioning
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Ocean View
Safe
HOTEL CLASS
579Reviews
246Photos
18Q+A
37Room tips
Traveller rating
  • 167
  • 128
  • 98
  • 83
  • 103
Time of year
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Popular mentions
A restful quiet vacation in the sun quiet hotel and excellent value for money local transportation available. We have been to Mazatlan on many occasions and this was one of the best holidays that we have had. For us going from -20C to +24C is the best thing about a February
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Review collected in partnership with this hotel
Response from Bustamante Salc... P, Director de Relaciones con Clientes at Park Royal Beach Resort Mazatlan
Responded 4 weeks ago
Dear Guest: First of all, we would like to thank you for choosing Park Royal Mazatlán as host of your recent holidays and for the time taken to share your charming experience. Thanks to much appreciated reviews like yours, we feel in the need of improving day by day. We will be pleased to host your holidays in the near future. You can rest assured that it will be another stay to remember. Regards Angélica Hernández General Manager Park Royal Mazatlán
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Checking in was a disaster as the first room I was taken to was dirty.2nd room was not secure and they finally found me a third room which was ok. There was no cooking in my room which I was expecting and I was forced to eat in the restaurant. Other than that everything else
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Review collected in partnership with this hotel
Response from Bustamante Salc... P, Director de Relaciones con Clientes at Park Royal Beach Resort Mazatlan
Responded 15 Feb 2019
Dear Guest: First of all, we would like to thank you for choosing Park Royal Mazatlán as host of your recent holidays. We appreciate your detailed review which will help us detect opportunity areas to enhance our overall service. Your every comment is very constructive as it encourages us to become better each day. We are certain that we can make you feel at home every time you come. We will be waiting for your visit. Regards Angélica Hernández General Manager Park Royal Mazatlán
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Visiting and enjoying this place is one of the most exciting experiences when you travel to a beach. A sunny place, wonerful climaye, great beach and sand and most of all, teh delightful seafood you can eat here: fresk,and presented in a very traditional, and impecable way, and
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Response from Bustamante Salc... P, Director de Relaciones con Clientes at Park Royal Beach Resort Mazatlan
Responded 13 Feb 2019
Dear Guest: First of all, we would like to thank you for choosing Park Royal Mazatlán as host of your recent holidays and for the time taken to share your charming experience.It is very pleasant to read how much you enjoyed our services and facilities. Our mission is to deliver the best experience and it is gratifying to know that we acomplished it. Your every comment is very constructive as it encourages us to become better each day.We are certain that we can make you feel at home every time you come. We will be waiting for your visit. Regards Angelica Hernandez General Manager Park Royal Mazatlán
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First time to Mazatlan! Excellent service and the location was ideal for our time away from Washington State. Convenient local bus service to explore the area. Friendly staff and responsive to our requests. We will definitely return.
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Review collected in partnership with this hotel
Response from Bustamante Salc... P, Director de Relaciones con Clientes at Park Royal Beach Resort Mazatlan
Responded 7 Feb 2019
Dear Guest: First and foremost, we would like to express our gratitude for staying at Park Royal Mazatlán. Thank you for taking the time to share the delightful experience you had. It is with great pleasure that we read your kind review. It pleases us to know how special your stay was since your satisfaction is ours as well.We look forward to welcome you back to have the pleasure of serving you again. Regards Angélica Hernández General Manager, Park Royal Mazatlan
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Overall this property was very budget. The room we were given didn’t have working phone lines. Full kitchen with no dishes. Best part was the front desk and Felix the best doorman. Beds were like sleeping in plywood.
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Review collected in partnership with RCI
Response from Bustamante Salc... P, Director de Relaciones con Clientes at Park Royal Beach Resort Mazatlan
Responded 5 Feb 2019
First and foremost, we would like to express our gratitude for staying at Park Royal Mazatlán. We are truly sorry to read the inconveniences you went through during your stay. We are working on this issues for these inconveniences not to take place again. We expect to have the opportunity to make up for these disappointments during your upcoming visit. Regards Angélica Hernández General Manager ,Park Royal Mazatlán
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Album Categories
All photosTravellerPool & BeachRoom & SuiteDining Family and Play Areas
Recamara
Linda vista
Fantastic room with a comfy bed
Bathroom
La suite
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If I purchase the breakfast plan am I able to upgrade or buy meals and drinks on site?
Which hotel is the closet that is all inclusive to the park Royal ?
Is there a swim up bar?
We do have a Snack Bar close to the pool área, but is not a swim up bar. thank you for asking.
0 votes
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Where can you play racquetball in Mazatlan?
I really have no idea. I would google it.
1 vote
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1234
"All rooms are quieter and face the ocean. All suites are large and sunny. Higher florrs have less noise,"
"We stayed in one of the condos. It was a good room, great views."
"starting 5th floor rooms have a balcony ... that should be awesome"
"we were upgrade to room #1205 and was a really nice room, with balcony above the pool area."
"All rooms are oceanfront. Bring earplugs."
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1234568
PRICE RANGE
US$75 - US$193 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza mazatlan hotel mazatlan
LOCATION
MexicoPacific CoastSinaloaMazatlan
NUMBER OF ROOMS
90
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