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3.0
#69 of 106 hotels in Mazatlan
Location
Cleanliness
Service
Value
A destination that combines sun and beach with architectural richness of its historic downtown. Park Royal Beach Mazatlan, a front beach resort, offers 128 rooms each with ocean view, exclusive beach with an infinity swimming pool, a la carte restaurant, lobby bar, meeting rooms, fitness center, spa, parking lot and free Wi- Fi.
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Our family stayed here three weeks ago. Since it is located in an open area of Mazatlan, it was a bit windy and cold, the beach isn´t the type to go swimming because there are lots of big stones that could hurt swimmers. The waiters at the restaurant provide very good service, specially Alfredo and Julio who were always the best. We are very thankful with them. It is easy to move to and from the hotel to anywhere in Mazatlan using cabs or the green buses that ride all the way to downtown Mazatlan. The golden Mazatlan area is about 15 minutes drive from the hotel.
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Date of stay: November 2020
Location
Service
Sleep Quality
Room Tip:Some rooms have a partial kitchen with refrigerator and living/dinning room. Some others...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Javier Cervantes PRMAZ, Propietario at Park Royal Beach Mazatlán
Responded 24 Dec 2020
Dear Guest: The Park Royal Mazatlán team wants to express our appreciation for taking the time to write and rate our property. We are pleased to know that you enjoyed our facilities and above all we are pleased to know that the service and attention of our collaborators was of your total satisfaction. We hope to once again have the opportunity to be the setting for your next vacation in the company of your family. With pleasure: General Management Park Royal Mazatlán
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No towels at arrival. When the room was cleaned they put one sheet on the bed, took the dirty towels and did not replace them. They did not replace coffee or water. Nothing in the room but a small cofffe maker. Very limited menu. Won't go back.
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Review collected in partnership with this hotel
Date of stay: May 2023
Value
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Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from M Cervantes PRMAZ, Propietario at Park Royal Beach Mazatlán
Responded 22 May 2023
Dear Ms. Winafred63: We are sorry that your experience with us has not been pleasant, we appreciate the time you take to share your comments about your recent experience at Park Royal Mazatlán. We know that during your stay some situations occurred that were not totally satisfactory and for this we offer an apology; We guarantee that we are taking the necessary actions so that situations like this do not happen again. Your suggestions and recommendations are always welcome and help us improve. Sincerely: Guest Service Park Royal Mazatlán
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Well, I'd like to thank the hotel and the staff for ruining my suprise 20th wedding anniversary. For starters: We arrived and went to the desk in the lobby. The young lady behind the counter acted like we were bothering her. Whe I found out I did not have a balnony in our room, I was disappointed and I asked if we coiucl change rooms, seeing the parking lot was almost empty and appeared the place was almost wmpty. I was advised that I would have to pay $400 USD more! So, we were stuck with a room that was large and had a jacuzzi...A jacuzzi in door indoor on the beach in Mexico, no thanks.
The room was large, then I started to notice the things I notice when at a hotel.
bed Headboard with lot's of dust, but only on half, appears the staff was too lazy to dust the whole thing.
Filtyh windows, I figured out why, the staff was cleaning the balcony above us and the nasty water was going all ovwe out room windows (Pictures to follow)
Holes in the curtains
Filthy dirty and cheap rugs next to the be(Pictures to come) s on either side. No slip resistant padding under and made it very slippery in the tile floors (Pictures to follow)
The bathroom was unbelieveably small, so small that if you turned around, you would bump into yourself.
Toiled paper holder was literally only 6 inches above the toiles seat, so, you had to sit sideways on the toilet. The towel rack was falling off and crooked.No facial towels in the room just two large bath towels
The air vents were disgusting!
The TV had a 2 inch scratch on the screen.
The room door appears too small for the door frame (Pictures to follow.
Floor rugs were stained and dirty.
Terrible job by housekeeping and the managment staff.
The pool are was very nice, and that's it. We had to keep going to the outdoor bar to get our own drinks, thefre were wait staff, but they seem pre occupied with other tasks.
The restaurants were empty daily,
they have a bar, but, no seats, no bartender on duty so you just wait.
We had a few drinks during happy hour on the outdoor patio, it was us and another couple. When we finished up, we waited 15 minutes to pay our bill, again, no staff to be found. So, when you get a drink, there is no tab ar charging to your room, you can only use a credit card to pay for drinks, at the outside bar I tried to pay for drinks and the bartender had no idea what to do.
This place was so bad, we went to hang out at a resort about a 10 minute walk north. They had great staff, great food and very friendly people.
So, The Park Royal beach was a total disaster and ruined my 20th anniversary.
I will NEVER go there again. and I advise against staying there.
THANKS FOR NOTHING!
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Date of stay: March 2023
Value
Location
Service
Trip type: Travelled solo
Room Tip:Go to the other resorts, AVOID this place!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from M Cervantes PRMAZ, Propietario at Park Royal Beach Mazatlán
Responded 22 Mar 2023
Dear Mr. 416SteveH: We appreciated the time you took to share your experience with Us; Receive our sincerely apology for the inadequate service that you received form our side during your stay. At Park Royal Mazatlán, we take your comments and evaluations very seriously; Therefore, be assure that we will talk to our staff and encourage them to provide the excellent service that all our guest deserves, we will emphasize in the quality and warmth that distinguish us and make us different. Thank you again for your feedback; we will continue to work in improving our service. Sincerely: Guest Service Park Royal Beach Mazatlán
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Our stay at Park Royal was very relaxing. All rooms facing the ocean. Not a large hotel and not crowded. The food in the area is excellent, fresh shrimp and fish from the ocean. Beach is very clean and is cleaned up every day. The staff at the hotel are very friendly and always eager to help and answer any questions. English is not prominent but you can always find one or two of the staff that speak it very well. If going down town use the green bus, only 11 pesos per person.
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Date of stay: November 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JMRamirezJ, Director de Relaciones con Clientes at Park Royal Beach Mazatlán
Responded 12 Feb 2020
Dear Guest: First and foremost, we would like to express our gratitude for staying at Park Royal Mazatlán. Thank you for taking the time to share the delightful experience you had. It is very pleasant to read how much you enjoyed our services and facilities. Our mission is to deliver the best experience and it is gratifying to know that we acomplished it. We will be glad to welcome you back and go beyond your expectations. Regards Juan Manuel Ramirez General Manager
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This lovely beachfront hotel was a quiet oasis in the north part of the Golden Zone. There was bus service in front that took you into the city and the Galleria Mall/stores/cinema were within a quick taxi ride away. Food was consistently good and the hotel was impeccably cleaned. Although most of the staff didn't speak English, they went out of their way to find someone who could answer our questions.
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Review collected in partnership with this hotel
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JMRamirezJ, Gerente at Park Royal Beach Mazatlán
Responded 14 Feb 2020
Dear Janet!! First and foremost, we would like to express our gratitude for staying at Park Royal Mazatlán. Thank you for taking the time to share the delightful experience you had. It is very pleasant to read how much you enjoyed our services and facilities. Our mission is to deliver the best experience and it is gratifying to know that we acomplished it. We will be glad to welcome you back and go beyond your expectations,here at the pacific Pearl. Regards Juan Manuel Ramirez General Manager
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We have been vacationing in Mazatlan for nearly 30 years, staying at several timeshare locations as well as private apartments and condominiums. Park Royal is one of the best locations we have found, a little bit like a pearl! When you walk through the doors into the outdoor patio/pool area you are greeted by a heart warming vista. An infinity pool, chairs,umbrellas and a view of the ocean that is truly inspiring. There is an inside/outside restaurant that serves great food, especially the breakfast buffets on special occasions and weekends.
The best part of all, however, are the employees of Park Royal! They help us through our lack of fluent Spanish, providing us with whatever it is that we want or need. Every employee greets you with a warm smile and conversation if you desire. The restaurant, massage and concierge staff have made our vacation one of the best in years, handling every one of our requests with ease and grace.
Thank you Park Royal Homestay, we will see you in 2021!
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Juan Manuel Ramirez PRMAZ, Propietario at Park Royal Beach Mazatlán
Responded 21 Feb 2020
Dear Guest: First and foremost, we would like to express our gratitude for staying at Park Royal Mazatlán. Thank you for taking the time to share the delightful experience you had. It is an honor to read how much you enjoyed our facilities and services. Our mission is to make your stay as pleasant as possible and it is gratifying to know that we succeeded. This kind of reviews encourages us to strive for a service of excellence. There is still a lot more to come to Park Royal Mazatlán so please be sure to you visit us again in the near future. Regards Juan Manuel Ramirez General Manager
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Nothing romantic about this stay. Corner juccuzzi couples get away was the title of my room. This 80 square foot room consisted of two twin beds placed between two party rooms. The walls are paper thin, the street noise is relentlessness. There was no phone in room so every-time i needed anything / even room service I had to go down the elevators. Stand in line and make my requests. The bar code for restaurant did not work when I asked for two take away menus was granted them only to have a knock on my door 15 minutes later asking for them back! The three elevators on site are not coordinated and waits could last up to 10 minutes. Pool chairs were a premium / rude guests holding them with towels and never returning… not hotel problem but they were not helpful when we requested assistance. The pool is full of sand on bottom. Would not stay here again even if the price seems right … sleep quality was zero. We did go to on site restaurant / chicken was also 1/5
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Date of stay: December 2022Trip type: Travelled as a couple
Room Tip:Unless you want to be tested I would not recommend this place
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from M Cervantes PRMAZ, Propietario at Park Royal Beach Mazatlán
Responded 12 Dec 2022
Dear Mr. Rsch226: We appreciated the time you took to share your experience with Us; Receive our sincerely apology for the inadequate service that you received form our side during your stay. At Park Royal Mazatlán, we take your comments and evaluations very seriously; Therefore, be assure that we will talk to our staff and encourage them to provide the excellent service that all our guest deserves, we will emphasize in the quality and warmth that distinguish us and make us different. Thank you again for your feedback; we will continue to work in improving our service. Sincerely: Guest Service Park Royal Beach Mazatlán
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We payed full price for a 6 person suite....Usually with Park Royal we get at least 2 private rooms within the suite. Here in Park royal Mazatlan you get 1 room with 2 beds (so expect to have a no privacy vacation) and 2 "sofa beds" they are just 2 sofas which gave me back pain, when I arrived with no pain to Mazatlan.
They told us they didn't even had covers for the sofa beds, we had to go and struggle to get some really cheap little blankets. They had no washcloths, nothing to scrub dishes with. Service is of the lowest you can get. We got stuck in the elevator and they didn't even say sorry for that crap experience.
Their TV remotes keep deprograming and they didn't have anywhere written how to fix it, you need to call and wait for someone to connect and solve, what the service person said happens often.
They even had a large broken glass in the terrace so our view was a broken glass view to the beach.
Their pool is also a cold water one if you like to go an swim in a cold pool, no jacuzzi, you get the idea.
I can keep talking a lot of things we didn't like about this place, yet I want to be just as objective as I can. In a nutshell just expect the lowest of the lowest or service and quality so you won't be disappointed.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip:Stay in the area near the Malecon where there is food, loving people, culture, live Banda music...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Service PRMAZ, Propietario at Park Royal Beach Mazatlán
Responded 19 Jan 2024
Dear Mr. Ratnal2024: We are sorry that your experience with us was not pleasant, we appreciate the time you took to share your comments about your recent experience at Park Royal Mazatlán. We know that during your stay some situations occurred that were not totally satisfactory and for this we offer an apology; We guarantee that we are taking the necessary actions so that situations like this do not happen again. Your suggestions and recommendations are always welcome and help us improve. Sincerely: Guest Service Park Royal Mazatlán
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Not a luxurious hotel, but the people working there are incredible. One of the nicest pools I have experienced, due to its design, temperature and cleanliness. Rooms could be a bit cleaner, and the furniture may need to be replaced soon. In general great for families
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Review collected in partnership with this hotel
Date of stay: July 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from M Cervantes PRMAZ, Propietario at Park Royal Beach Mazatlán
Responded 18 Jul 2023
Dear Sr. Ifdiazjr: On behalf of all the collaborators dedicated to serving with passion and commitment at Park Royal Mazatlán, we thank you for choosing us for your vacation stay; It is a pleasure for us to serve you and be your host. Thank you for your evaluation that encourages us to continue working on continuous improvement to provide you with the service that you and your family deserve. We hope to see you back soon, thank you for your preference. Sincerely: Guest Service Park Royal Mazatlán
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Simply the price was too much for everything that we receive. FIrst the rooms; they had this bubble wrap in the windows which didnt let you see anything at all, the walls are paper thin, you can literally hear the conversation next room. the beds were uncofortable. When we arrived the bathroom didnt have any soap, paper, towel, or anuthing. It has a mediocre pool. It took the staff over 30 minutes to get clean towels to the room. The servers took over 15 minutes to get you a drink, and had an attitude. The cleaning staff did the bare minumum. The food at the dine-in restaurant was pretty so-so and overpriced for what it offer. Not enough space by the pool for all the guests. The elevators are small and slow, they skipped floors without a reason. To end things the hotel was far away any tourist attraction, it really doesnt have anything to save face.
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Date of stay: June 2021
Rooms
Cleanliness
Service
Room Tip:There are no good rooms in this hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from M Cervantes PRMAZ, Propietario at Park Royal Beach Mazatlán
Responded 1 Jul 2021
Dear IsaacrD9308UI. We are sorry that your experience with us has not been pleasant, we appreciate the time you take to share with us your comments about your recent experience at Park Royal Mazatlán. We know that some situations occurred during your stay that were not totally satisfactory and therefore we offer an apology; We guarantee that we are taking the necessary actions so that situations like this do not recur. Your suggestions and recommendations are always welcome and help us improve. We hope to have the opportunity to serve you again and fulfill your expectations 100%. Sincerely: General Management Park Royal Mazatlán
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They do have a nice parking lot with security guards so you should be okay but I recommend you call the front desk to make sure the size will work before making your reservation.
There are more places to choose from in the Mazatlan area.
PRICE RANGE
$106 - $169 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza mazatlan hotel mazatlan
LOCATION
MexicoPacific CoastSinaloaMazatlan
NUMBER OF ROOMS
90
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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