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4.0
#6 of 10 resorts in Mazatlan
Location
Cleanliness
Service
Value
Royal Villas Resort All inclusive a lacarte Description and adventages:THE UPSCALE PROPERTY ON THE BEST BEACH OF MAZATLAN Located right in the heart of the GOLDEN ZONE of MAZATLAN, The Royal Villas resort features: 125 Suites, Jr. Suites and Pent Houses All of them with: Balconies. Kitchenettes and the best beds in town, Enjoy the only Four Diamond restaurant in Mazatlan rated by the AAA : La Hacienda de la Floor Restaurant with fine Mexican cuisine, try our delicious dishes 2007 prize winners, Have fun! during our happy hours at our Lobby Bar with live piano music and a variety of rhythms: Mexican, romantic and Jazz every day from Tuesday to Sunday, from 7:00 to 11:00 p.m. For Breakfast enjoy one on the best buffet breakfast in town, every day from 7:00 to 11:30 a.m. at our Montealban Restaurant, We also offer: Room Service, Acclimatized Swimming Pool, Jacuzzi, Fitness center with Sauna, Game room, Satellite TV, Internet access, Spa Services, daily pool and beach activities for children and adults:Other services: Game Room, Kids club, Baby Seating, Room Service, Meeting facilities up to 200 people, Safety deposit Boxes, Handicap rooms, Non smoking rooms, Beauty Saloon, Valet Parking, Direct Dial Phone System, Purified Water System, Travel Agency, Laundry Service and Laundromat .Satellite Television / Pay per view movies Smoking and Non-Smoking Rooms, Money Exchange and Safety Deposit Boxes, Business Center, M.D. on call, hours, Private Ocean View Balconies Spectacular Sunsets.1.-Location.- Located right in the heart of the golden zone. At one of the best beaches in Mazatlán.2.- EP Plan and All Inclusive a la carte2.- Family suites with Kitchenettes3.-Free internet services4:-Daily pool and beach activities program: Daily beach and pool activities for children and adults• Karaoke• Aqua aerobics• Water polo• Bingo• English classes• Spanish classes• Deer island tours 5.-Meeting facilities for up to 200 guests6.- Catering service for up to 300 guests.7.-Wedding facilities ( full arrangements)8.-Free parking and Valet parking service9.-Free work out room10.-Free Sauna services10.-Spa service
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
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I chose this hotel because I heard that the nights can be a little cool in February in Mazatlán, and it was. The heated pool was awesome. It was so easy to get into this pool, the temperature was quite comfortable. There was also an outdoor hot tub (you have to be 18 yrs) you could dunk in if it was cloudy or windy, or after the sun went down. We had no problem getting chairs by the pool, and sometimes we had the pool all to ourselves. Unfortunately the poolside music sometimes had to compete with the loud tuba music on the beach. We found this was more of a problem on the weekend, weekdays were fine, bring some earplugs for the weekend if you don’t like loud music. Poolside staff were friendly. Our room was large and had a dining table and a kitchen, which had a fridge, microwave, toaster, coffee maker, pots & pans, dishes and cutlery. The view from the room was really nice. We bought our own large drinking water jug from the kiosko across the street. Keep your receipt to get your deposit back for the jug.
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Date of stay: February 2020
Rooms
Cleanliness
Service
Room Tip:Request a higher floor further from traffic noise. South facing rooms have views of the Malecon.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Silvestre Carbajal, Director General at Royal Villas Resort
Responded 18 Mar 2020
We appreciate the opportunity and the confidence that you gave us to stay with us and also your excellent comment, we hope to continue counting on next stays on your part and provide a service of total satisfaction of lodging ... Best regards.
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The service everywhere in the resort was excellent! But I have to specifically mention our server at the pool, Adrian. He was personable, funny, fast, attentive, remembered guests room numbers & drinks (from previous days). As the sun moved throughout the day, he was always there, adjusting the umbrella, to keep us in the shade. Thanks for taking such good care of us Adrian! We stayed in the Palenque suite. It is huge - living room, dining space, full kitchen (with dishes, pans, etc.), bedroom with 2 beds, 2 balconies, 2 bathrooms, 2 TVs, 2 closets. We would definitely stay here again!
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Silvestre Carbajal, Director General at Royal Villas Resort
Responded 18 Mar 2020
We appreciate the opportunity and the confidence that you gave us to stay with us and also your excellent comment, we hope to continue counting on next stays on your part and provide a service of total satisfaction of lodging ... Best regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were three people: my husband and myself and our adult daughter. We have stayed at the 3 nicest hotels along this state-of-the-art the Zona Dorada, and this is now our favorite.
We had selected a junior suite that was incredible. About 1200 sq. ft. with 3 balconies, a bedroom with 2 beds, and a sofa bed. We also had a kitchen with pots, pans, plates, etc. The refrigerator was super handy, as was the coffee maker. There is a Soriana supermarket a short distance away (go by pulmonía.)
The suite was seriously nice. Our housekeeper was amazing and we had positive interactions with all staff. There was an adjoining room with a noisy family of 7, but they were quiet after 8:00 pm.
We dined in the fancy restaurant on site and loved the change from so much seafood. Really good food.
The pools and hot tub were packed with people and many, many children. Few were wearing masks. We tried the bar, and weren’t impressed by the drinks. In fact, the margarita was not good.
The location of this hotel is perfect. Everything is nearby and el centro, downtown, is a pulmonía ride away.
We will go back, for sure.
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Date of stay: April 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Silvestre Carbajal, Director General at Royal Villas Resort
Responded 6 May 2021
I will definitely share your compliments with the rest of my team as it motivates us to keep up the good work.
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I don't take any joy in writing this regarding our experience at Royal Villas but I feel morally obligated to be honest. Went down for a family vacation for my sons birthday and we had family local in Mazatlán come to see us at the hotel. My uncle and his wife both joined us at the pool where our family was relaxing and having drinks among the other guests. The pool manager man named ray came up to me and said that my uncle needs a wrist band to be allowed in the pool area, mind you, there are about 50 people at this pool and my uncle is the only African American person at the pool, coincidence that he needs a wrist band and nobody else, I think not. We walk to the front desk to request a wrist band, the girl working there says we have run out of the amount of wrist band allocated to your room for your stay (I booked 2 rooms for 4 nights). Okay so that's the first excuse, Next question is what if my uncle came as a guest of the hotel to use the bar/pool. They said unfortunately due to covid the pool and the wristbands are for guests of the hotel only and not their visitors. SO now that the staff has said that my uncle is NOT allowed at the pool. He leaves very upset, my other family members make it to the pool and when they are brought to the front desk, they are given wristbands for the pool without hassle (my other family members are not African American) . This was 30 minutes after my uncle who is African American was told we cannot give you any guests passes. The manager of the hotel the day after let me know they are very sorry for this misunderstanding and that sometimes they have "special situations". I've been around and seen enough things in the world to know and see clear racism in front of my own eyes. This hotel unfortunately doesn't value equality as if they did they wouldn't have different rules depending on the color of your skin. The only helpful person during this was a guy who worked at the pool his name was Adrian. We loved our trip to Mazatlán but I wont ever step into this hotel again.
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Date of stay: May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This resort has many functions at it at one time. Pool and lunch area cannot accommodate all the functions and couples at the same time! Pool and hot tub is constantly dirty and you have no beach chairs on the beach to sit at... You will be forced to eat out or the 1 restaurant they have... do not do all inclusive, not much to choose from and very inexpensive outside resort! Way less then 200 per day. We spent maybe 20 to 30 with drinks for our meals. We could not relax except in our room, which waited 2 hours for the floors to be filthy. Beds are only doubles, there are no kings like they say in big suits, so take that into account. Tried room service and they did not get that right, when order/read from menu, how can that be messed up? The manager gave us part of our money back to leave.. I couldn't be happier to go! We will not stay here again and we are not picky travel a lot and stay in many places t all levels. If it was good in the past is has taken a major down fall.. sad.. not worth All-Inclusive price.
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Date of stay: October 2022Trip type: Travelled as a couple
Room Tip:Couples beware, not romantic place.... very busy with private functions that take the entire...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Hotel looked recently remodeled. Lobby area and ground floor look really nice. The place is very clean and they have friendly staff. Ray and Jaime were very friendly and helpful. Rooms are a good size the only complain is that are a bit noisy when others open faucets, it makes a loud noise. Beds are not the best but comfortable. Pool area and restrooms are clean. Pool area is small compared to the amount of guests using the facilities. Not enough beach front chairs or beds. This hotel is very inexpensive but very noisy if you are looking for a quiet place to enjoy the beach. Bands are always playing and are too loud. Sometimes they can go on for hours. That is the only reason I would not stay at this hotel again. We were hoping for a more relaxing stay. We were two adult people with no kids.
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Date of stay: March 2023
Value
Location
Service
Room Tip:Pool are is too crowded and beach front chairs are not enough. bands are too noisy and playing...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed in a Tulum suite. The balcony is amazing, the sunsets are stunning, the staff is good but this is not at all a relaxing place to stay. So much noise All. The. Time. Large groups for weddings, Los Lobos, and futbol that stay up and party all night long. There is no sound insulation so good luck getting any sleep. Called one night at 1 in the morning but gave up after that. Beach here is large but the only chairs provided are cheap plastic upright chairs- no lounging directly on the beach. Super loud bands go up and down the beach all day long. Pool was pretty cold and hot tub is tiny and over flowing with kids because the pool was too cold for them. Arranged what was supposed to be a private tour over to Deer Island so we could get away from the noisy, incessant bands on the beach here only to be put next to a group that brought their speaker and blasted music. Just wanted some quiet time to sit and listen to the ocean waves but sadly never happened in a week here.
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Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The staff and service deserve a 5/5. They are friendly, fun, laid back, and very accomodating. Any requests are dealt with Pronto! You can not beat the View of Beach and sunsets from Tajin suite. Tajin suite was good accomodation for a 3 week stay. Beds were comfortable. The rating for hotel drops to a 3/5 due to the noise level. Night club across the street pounds out the music every night up to 1-2 a.m. at times.The oom pah pah bands line the beach every day starting about 2 p.m. These can be a novelty the first time you hear them but after a few days become quite tiring. The hotel caters to sport groups, families, cruise ship tours ( salsa & salsa plus beach activities) . Cruise ship people are allowed to use the pool while here which did not prove to be a problem. There is one pool, buffet dining area and a restaurant in the hotel. We did not take the all inclusive as there are so many great places to eat in Mazatlan,all within a pulmonia/taxi ride or walk away. It is safe to walk at night in Mazatlan. If you are prepared for a lively, noisy and entertaining stay in Mazatlan pick the Golden Zone. Definitely not for the Romantic couple looking for peace and quiet. The Royal Villa is a well used hotel presently undergoing some painting and maintenance. The staff seem to be constantly cleaning.
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Our family of 5 had stayed at this resort for the first time. We have 3 kids ages 6, 12, and 15. We had a wonderful time. We decided to go with the all-inclusive package. We had a difficult time finding reviews on the all-inclusive so decided to give it a chance. We're glad we did. It was worth the money. The food was good, drinks were great, and we enjoyed some of the excursions including zip-lining and going to deer island. The highlight of our trip was Adrian who is a server at the pool. His English was excellent and he worked so hard to serve our family. He learned what we liked and how we liked things and was proactive to make sure we had everything we needed. He was fun and his service was a large part of why our time was so relaxing and special. We also loved that the resort was so close to the ocean. The water was so warm and we had a great time playing in the water with our kids. The rooms gave us a nice place to rest when we got too hot or needed a break. The WiFi worked well for us and was fast enough to stream movies and do a long Zoom work meeting. We had a great time and hope we can return someday.
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Date of stay: August 2021
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We have been coming to Mazatlan for 21 years and we have to say the Royal Villas is a great place to stay. The greeting we get from the Bell men when we arrive makes us feel like we are coming home. Our three week vacation was made special by each and every staff member. Bernie who is the activities person had us in laughter with his jokes and great come backs. We played bingo pool side almost daily and this was also very entertaining. To all the Staff at the Royal Villas I applaud your outstanding service. Thank you!!
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Silvestre Carbajal, Director General at Royal Villas Resort
Responded 18 Mar 2020
We appreciate the opportunity and the confidence that you gave us to stay with us and also your excellent comment, we hope to continue counting on next stays on your part and provide a service of total satisfaction of lodging ... Best regards!!!!!!!!!!!!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are more places to choose from in the Mazatlan area.
PRICE RANGE
$146 - $205 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
royal villas hotel mazatlan, royal hotel mazatlan, royal resort mazatlan
LOCATION
MexicoPacific CoastSinaloaMazatlan
NUMBER OF ROOMS
125
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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