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Holiday Inn Resort Mazatlan, an IHG hotel
Avenida Playa Gaviotas 220 Zona Dorada, Mazatlan 82110 Mexico
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Avg. $183 /night, 10/4 - 10/5
$232
per night
$182
per night
$132
per night
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4.0
#27 of 106 hotels in MazatlanLocation
Cleanliness
Service
Value
Holiday Inn Resort is the newest hotel on the beach in the Golden Zone and in the commercial and financial area of Mazatlan. Its 164 rooms have views of the Mexican Pacific along with the beautiful view of Deer Island the largest of the 3 islands of Mazatlan considered a World Heritage Site. Here you can enjoy your business or leisure trip, where you can make use of exclusive facilities for you and your family. In our restaurant Concordia you can find the most delicious regional dishes and international cuisine, as well as enjoy a delicious refreshing drink in our Bar La Vinata . If you have any business meeting or social event, you can use our ballroom Copala with a spectacular ocean view. Our Modern Gym located at the top of our building with an spectacular view. By walking we can access the famous Malecon of Mazatlan the largest in Mexico and the longest in Latin America.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Beach
Children Activities (Kid / Family Friendly)
Shuttle bus service
Car park
Wifi
Pool / beach towels
Infinity pool
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Rooftop bar
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Trendy
Harbour View
Languages Spoken
Spanish
Location
Avenida Playa Gaviotas 220 Zona Dorada, Mazatlan 82110 Mexico
Name/address in local language
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 88 out of 100
88
Gen Rafael Buelna Airport
23.3 km•
See all flights
Car Hire
46 Restaurants
within 0.5 kilometers
209Reviews18Q+A15Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Detailed Reviews
Hotel's Favourite
The staff of this hotel is extremely accommodating and efficient. There is however a downside to staying here. There are mariachi bands playing on the beach in front of the hotel during most daylight hours. It makes it impossible to enjoy the beach or to have a conversation with anyone. Also, we ate at the hotel on several locations and aside from the breakfast buffet, found it to be substandard. With that said, the rooms are spacious and very comfortable with a very diligent cleaning crew
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Date of stay: March 2023Trip type: Travelled with family
Room Tip: The mariachi bands make the beach unusable. The hotel restaurant is average at best. Everything...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We enjoyed our stay at this hotel. The two queen beds were very comfortable, there was a choice of soft or firm pillows, and the bedding was good quality. There are private balconies overlooking the pool, the ocean and lovely Deer island. A bar fridge would have been a welcome addition and the lighting was poor in the bathroom, which seems to be common in Mazatlan. The hotel information booklet had misinformation about the ice machine being located on two floors but the only ice machine was on the penthouse deck, near the rooftop patio bar. The beach was wide and walkable, and many restaurants and bars are very nearby. Two we enjoyed as Canadians was Twisted Mamas and Friends because of their familiar comfort food. An infinity pool overlooked the ocean, it was lovely and warm. However, on Saturday the loud BANDA music was way too loud and way too long! Not everyone enjoys that constant racket when trying to relax. There should be a time limit as to how long they are allowed to harass the Holiday Inn customers before moving on. Coffee and cups were to be supplied daily but they were not. The television has many English choices which we enjoyed. The food was decent except for the pizza with we sent back. It was pretty quiet and spacious when we stayed, during busy times it would be quite crowded for the size of the pool and deck.
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Date of stay: February 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Perla G, General Manager at Holiday Inn Resort Mazatlan, an IHG hotel
Responded 20 Feb 2020
Good morning ! Thank you for choosing “Holiday Inn Resort” for your stay. We are very happy that you liked our hotel, thanks to the comfortable beds, the private balconies, our ininity pool and the ocean view. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. The next time you come to Mazatlan, we will recive you again with a big smile in our faces. Sincerely Julio Gonzalez management assistant
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed for one night before going to put all inclusive el cid resort. I’ll break it down to pros and cons
Cons
Number one detracting factor would not even be the resorts fault, but it is something I would address. When you come down the stairs from the resort and hit the beach, the first fifteen feet or so is littered with garbage and cigarette butts. This is public beach, but it is very noticeable. Once you get to the point where the surf comes in, it is very clean but that is due to the tides.
Second is birds at the back landing on edge of infinity pool and “leaving a mess behind”. Morning swim was punctuated with thoughts of not getting water in my mouth….
No room facecloth in bathroom
Basic rooms have no fridges
No ice machine that we could find and not listed on door map. But there was an ice bucket!
Walls are VERY thin. If romance is in the air everyone in the vicinity knows about it😉🫣
Pros
The hotel staff were fantastic. From bellhops, to check in, to restaurant, and the bar and pool staff. I tipped heavy as they were amazing
Special days- I booked online and made notes to the fact my wife was celebrating an upcoming birthday. While it wasn’t precisely during the time we spent at the hotel, the trip itself was in celebration of her birthday and the staff at the hotel left a cake and some fruit in our room as a surprise for her. Bonus points for them for that and it was a nice touch
Rooms were very clean
Bed and pillows were fantastic
View was breathtaking
Sunset was picturesque to put it mildly
Breakfast buffet was very nice
Bar 15 was great, happy hour was fun
Shrimp was delicious
Hotel price point was reasonable
All in all a really good experience.
Cons
Number one detracting factor would not even be the resorts fault, but it is something I would address. When you come down the stairs from the resort and hit the beach, the first fifteen feet or so is littered with garbage and cigarette butts. This is public beach, but it is very noticeable. Once you get to the point where the surf comes in, it is very clean but that is due to the tides.
Second is birds at the back landing on edge of infinity pool and “leaving a mess behind”. Morning swim was punctuated with thoughts of not getting water in my mouth….
No room facecloth in bathroom
Basic rooms have no fridges
No ice machine that we could find and not listed on door map. But there was an ice bucket!
Walls are VERY thin. If romance is in the air everyone in the vicinity knows about it😉🫣
Pros
The hotel staff were fantastic. From bellhops, to check in, to restaurant, and the bar and pool staff. I tipped heavy as they were amazing
Special days- I booked online and made notes to the fact my wife was celebrating an upcoming birthday. While it wasn’t precisely during the time we spent at the hotel, the trip itself was in celebration of her birthday and the staff at the hotel left a cake and some fruit in our room as a surprise for her. Bonus points for them for that and it was a nice touch
Rooms were very clean
Bed and pillows were fantastic
View was breathtaking
Sunset was picturesque to put it mildly
Breakfast buffet was very nice
Bar 15 was great, happy hour was fun
Shrimp was delicious
Hotel price point was reasonable
All in all a really good experience.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Perla Gómez Moraila, Dueño at Holiday Inn Resort Mazatlan, an IHG hotel
Responded 4 Mar 2024
Good morning, Mr. Thank you very much for the time you took to send us your comments and rate us. It makes us very happy to know that we met your expectations for your stay. Just as it fills us with pride to know that we made your experience with us pleasant. We hope that when you can return to this beautiful beach, we will be taken into account again as your lodging option. Have a great day. Sincerely América Díaz Bibriesca Management assistant 6699893500 asistentegerenciamzt@constructoragusa.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
No chairs or umbrellas because people put towels at 8am amd saved them. Holiday inn either needs to buy more or not let people save them for all day. They sit empty and the waitors do nothing. They told us to do the same thing.
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Date of stay: May 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel is in a fantastic location, close to the malecon, restaurants, bars. This would be an ok hotel for a couple days. Not really a vacation atmosphere. Very cold feel to the hotel. Rooms are dated and definitely in need of updating/repair. Bed was uneven from side to side so rather uncomfortable for a couple. No fridge in the room which was quite disappointing. Room offers the bare minimum, 2 bottles of water with a note that imforms you that more water will cost you. We have stayed at several holiday inn hotels, all over. The staff here were such a disappointment. Check inn was terrible. Staff seemed very uninterested in us staying there. Simply passed us 1 room card and 2 towel cards, no information on how to get to the room or the location of any of the hotel amenities. We had to actually ask for a second room card. Service was pretty much the same throughout the hotel, such an uncomfortable feeling that we were being ignored by staff because of being Canadian (lots of local guests). Pool area has a gentleman watching over the guests seemingly to make sure no outside food or drink is being consumed. ( must purchase from the restaurant/bar on site). We had originally booked a 7 day stay but left after 4 days to another hotel in the area. Breakfast was good , tried to get lunch/ drinks but as previously mentioned the service was slow or non-existent. Ate meals outside of the hotel.
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Resort Mazatlan, an IHG hotel
Responded 17 Apr 2023
Hi elronzio, Thank you for staying at our Holiday Inn Resort Mazatlan for your vacation. We appreciate you for being one of our valued guests and for including us in your travel plans. We strive to make each stay as pleasant and comfortable as possible. While I am glad that you liked our location and breakfast, I am sorry to learn about your experience during your stay. I shared your comments with our hotel management team so they can take the necessary actions to elevate our service levels. Your feedback is valuable as we always look for ways to improve and enhance our guests' experience. We look forward to another opportunity to show you the outstanding experience we are committed to providing every guest. Best regards, Ronald P. Case Manager IHG Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Went up to the roof top restaurant to catch a sunset. The views are truly spectacular. Unfortunately it was a bit windy at sunset so we all got a bit cold. This is not a full service restaurant, just drinks and snacks. We went during happy hour. The two for one drinks were so watered down they had practically no alcohol at all. We ordered some chicken bites to share and only ate part because they were dripping with a gooey canned sauce that tasted not good at all. If you go for the sunset, dress warm just in case it gets windy, and I suggest only ordering beer as they can water it down.
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Date of stay: February 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Resort Mazatlan, an IHG hotel
Responded 19 Mar 2023
Hello MapleRidgeMalf Thank you for choosing IHG Hotels and Resorts as your travel partner! We appreciate you as one of our valued guests.. We offer a simple and engaging place to rest. However, I am sorry for what happened during your stay. Your review was made known to the team, and I'm confident improvements will be made to deliver complete guest satisfaction. In line with this, do know that I sent a private message to further reach out to you. I hope you find your way back to us should your travels bring you again to the area for a chance to make your stay better than the last. Best, Ronald R. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is well located, rooms have an ocean view, beds are comfy, restaurant makes yummy food and it’s very affordable. Beautiful sundeck overlooking the beach/ocean and Deer Island. Only downfall is the bands that show up on the public beach and play for hours and hours. They have really loud speakers and play so loud that you cant relax, have a nap or even have a conversation with someone sitting next to you. We’ve complained to the hotel and there is nothing they can do until 8pm. They usually play for over 4hrs. Not relaxing at all. It is unfortunate because this hotel is great but I am looking forward now to leaving.
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Date of stay: February 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Great location. Great service and rooms but very noisy. Every bad musician in Mazatlan seems to gather on the beach in front of the hotel and belt a very loud racket, each playing a different off key tune. This goes on during the day and most of the night. If you want piece and quiet this is not the place to be.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Perla G, Manager at Holiday Inn Resort Mazatlan, an IHG hotel
Responded 27 Jan 2020
Hellor Sir. Good Morning. Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn MAZATLAN. I would like to start by apologizing to you for the inconvenience with the loud music. We strive to make each stay as pleasant and comfortable as possible. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Have a nice day.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Experience was poor. Went to the snack shop and was given a coffee with chunks of milk floating in it. When I showed them and asked for a new one they said no it was fine I had to pay a new one. Asked the management to deal with it and they were indifferent. Breakfast wasn’t great either. Room was ok but had some maintenance issues e.g lights not working etc.
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Date of stay: May 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Resort Mazatlan, an IHG hotel
Responded 17 Jun 2023
Hi andrew P, Thank you for staying at Holiday Inn Resort Mazatlan and we appreciate you for sharing your experience with us. We appreciate you for doing business with IHG Hotels and Resorts. We're all about delivering quality service and achieving the highest standards of accommodation to make your experience inviting. I am sorry to learn about the conditions that prevented you from having a pleasant stay. I have passed along your comments to hotel management as a reference for improvement so we can enhance our services. Again, thanks for getting in touch with us. We sincerely appreciate our guests and hope you will consider IHG Hotels & Resorts for your future travel needs. Sincerely, Crisel V. Case Manager IHG Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The place it’s so nice, really love it. Great location and great access to the beach.The staff they were so friendly. But what’s really disappointed me was the front desk staff, they don’t provide you a nice service, feel like I was doing a favor to them and I think the the manager (women) she was so rude, and the housekeeper also super rude. My opinion I think they need more training, I really was so polite with them but looks if you nice they treats you bad.
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Date of stay: January 2021Trip type: Travelled as a couple
Room Tip: Nice place, but the pool it’s so small, with same price they charge you can find a place more...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I just got back from visiting. The Holiday Inn isn't offering a test. Upon checking they do give you information about a service available. You can pay $1,050 pesos and someone will come to you at the hotel, administer the test and bring results to you within a couple of hours. For slightly less you can go see him in the Golden Zone.
I recommend going to the Salud Digna clinic, if your Spanish is decent. It's $260 pesos, for an antigen test, and they'll send you your results via WhatsApp. You can make an appointment online (everything in Spanish) but we just dropped in and got tested right away. They recommend you come after 5pm, so it's slower.
C6740DYdn asked a question Sept 2019
Washington DC, District of Columbia85 contributions36 helpful votes1. Are all rooms/suites facing the sea?
2. Is it still noisy from music bands on the beach? If so, what time to they usually finish playing?
3. How much does breakfast cost and what's included?
4. Are there any good restaurants nearby?
5. Is the hotel properly non-smoking?
1. Are all rooms/suites facing the sea?
YES
2. Is it still noisy from music bands on the beach? If so, what time to they usually finish playing?
It´s not that Noisy, I will say nothing to worry about
3. How much does breakfast cost and what's included?
15 usd Buffet
4. Are there any good restaurants nearby?
Yes they are, Panchos, fast food, it´s located in a very comercial en central zone of mazatlan, trasnportation is not expesive.
5. Is the hotel properly non-smoking?
Yes
We did not stay at the hotel but only enjoyed the rooftop bar. I have no idea about the policy regarding pets. Lovely new hotel though,
"The mariachi bands make the beach unusable. The hotel restaurant is average at best. Everything was overcooked"Read full review
"Nice place, but the pool it’s so small, with same price they charge you can find a place more friendly and with bigger pool."Read full review
"Costs of the room depends on how big you want your suite/ this hotel also has a workout room and a roof top bar, excellent views"Read full review
PRICE RANGE
$135 - $221 (Based on Average Rates for a Standard Room)
LOCATION
MexicoPacific CoastSinaloaMazatlan
NUMBER OF ROOMS
164
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Claim Your ListingHOLIDAY INN RESORT MAZATLAN, AN IHG HOTEL | UPDATED 2024 Reviews & Price Comparison (Mexico) - Tripadvisor
Frequently Asked Questions about Holiday Inn Resort Mazatlan, an IHG hotel
Which popular attractions are close to Holiday Inn Resort Mazatlan, an IHG hotel?
Nearby attractions include Golden Zone (0.3 km), Onilikan (0.08 km), and Sea Shell City Museo de Conchas (0.2 km).
What are some of the property amenities at Holiday Inn Resort Mazatlan, an IHG hotel?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
What food & drink options are available at Holiday Inn Resort Mazatlan, an IHG hotel?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Holiday Inn Resort Mazatlan, an IHG hotel?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to Holiday Inn Resort Mazatlan, an IHG hotel?
Conveniently located restaurants include Pinups Fun & Grill, Pancho's, and Panamá.
Are there opportunities to exercise at Holiday Inn Resort Mazatlan, an IHG hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Resort Mazatlan, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Resort Mazatlan, an IHG hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Holiday Inn Resort Mazatlan, an IHG hotel?
Many travellers enjoy visiting Angela Peralta Theater (Teatro Angela Peralta) (5.9 km).
Does Holiday Inn Resort Mazatlan, an IHG hotel have any great views?
Yes, guests often enjoy the harbour view available here.
Is Holiday Inn Resort Mazatlan, an IHG hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.