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Windward Passage Hotel

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Traveller (327)
360
Panoramas (10)
Traveller (327)
360
Panoramas (10)
Pool & Beach (37)
Overview
  • Excellent11%
  • Very good24%
  • Average30%
  • Poor17%
  • Terrible18%
  • 1 week ago
    “Disappointment overload”
  • 2 weeks ago
    “Great customer service but the hotel was not for me”
Veterans Drive Waterfront, Charlotte Amalie 00804 St. Thomas See on map
AMENITIES
Internet
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Bar/Lounge
3.5 Star accommodation
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Rooms
25 Nov26 Nov
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (746)
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Traveller rating
78
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LanguageEnglish
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1 - 5 of 711 reviews
Reviewed 1 week ago via mobile

Hotel is under remodeling, but Expedia did not indicate any issues. When we arrived we were told. no restaurant, no casino! Fortunately it is located close to restaurants and shopping (open IF cruise ships are in port). Thankfully we had rented a car. Lots of...More

Thank conner19
Response from 948pamk, Guest Relations Manager at Windward Passage HotelResponded 1 week ago

Thank you for taking the time to submit your review. Your comments have been shared with our staff! Guest relations

Reviewed 2 weeks ago

I know this area is still rebuilding after Irma. I booked this hotel knowing it probably would not have full services back. This is an okay hotel right across from the Ferry Dock. I didn't really like it because the pool area was completely unshaded....More

Thank dayton_brown
Response from 948pamk, Guest Relations Manager at Windward Passage HotelResponded 1 week ago

Thank you for taking the time to submit your review. Your comments have been shared with our staff. Guest relations

Reviewed 4 weeks ago

While the hotel was still recovering from hurricane Irma, you could still see it's beauty. The restaurant, bar and shops were not open as yet but I'm sure when we return next year we'll see vast improvements.

Thank smrbcarp
Response from 948pamk, Guest Relations Manager at Windward Passage HotelResponded 1 week ago

Thank you for taking the time to submit our review. Thank you for your understanding, we look forward to your next stay! Guest Relations

Reviewed 4 weeks ago

Hotel is being repaired from Hurricanes last year. Did not have a fire alarm installed, maid did not clean room after the first night (stayed only two nights). Elevator worked fine, staff was friendly. Person in room above did not know to put shower curtain...More

Thank 428Scientist
Response from 948pamk, Guest Relations Manager at Windward Passage HotelResponded 4 weeks ago

Thank you for taking the time to submit your review. Your comments have been shared with our staff! Guest Relations

Reviewed 24 September 2018

the rooms was nice.. but the door give me hell to open... wifi was working perfectly fine.. bed was not 100 percent comfortable.. had a sink in the middle of my bed.. pool was closed due to renovation..wish they said something on expedia or trip...More

Thank Getaway401930
Response from 948pamk, Guest Relations Manager at Windward Passage HotelResponded 26 September 2018

Thank you for taking the time to submit your review. It does state on Expedia that we are under renovations. The pool was temporally closed for a week due to painting the interior of the hotel. Regards, Guest Relations

View more reviews
About
Description
The Windward Passage Hotel is truly your bargain in paradise. Currently the hotel is open only for first responders, business owners, and relief efforts only. We are perfect for business travelers and the ideal More choice for short stays and shopping trips. Centrally located, overlooking the picturesque Charlotte Amalie harbor, we are within walking distance of the major downtown shopping district and an even shorter walk away from the ferry and seaplane docks for transit to nearby islands. Transfer to the beaches is convenient for all our guests, so they miss out on nothing on our tropical island. Our Ocean View Rooms boast a breath-taking view of the harbor and our staff is courteous and friendly. We are constantly updating and improving our facilities to serve you better. You are welcome to stop by and pay us a visit. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Fitness Centre with Gym / Workout Room
Pool
Free Parking
Restaurant
Bar/Lounge
Air Conditioning
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Wheelchair Access
Beachfront
Room Service
Spa
Breakfast included
Free High Speed Internet (WiFi)
Room types
Non-Smoking Rooms
Hotel class
Room types
Non-Smoking Rooms
Number of rooms
151
Price range
US$207 - US$308 (Based on Average Rates for a Standard Room)
Formerly known as
Holiday Inn
Also Known As
Charlotte Amalie Holiday Inn
,
Holiday Inn Charlotte Amalie
Location
Caribbean > U.S. Virgin Islands > St. Thomas > Charlotte Amalie
Hotel class
Room types
Non-Smoking Rooms
Number of rooms
151
Price range
US$207 - US$308 (Based on Average Rates for a Standard Room)
Formerly known as
Holiday Inn
Also Known As
Charlotte Amalie Holiday Inn
,
Holiday Inn Charlotte Amalie
Location
Caribbean > U.S. Virgin Islands > St. Thomas > Charlotte Amalie
Photos
Traveller (327)
Room & Suite (134)
Pool & Beach (37)
Dining (31)
Amenities (38)
Family and Play Areas (4)
Business Centre & Event Rooms (1)
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Questions & Answers
Ask a question
hockeyeh
25 October 2017|
AnswerShow all 2 answers
Response from Reaganp89 | Reviewed this property |
Reservations at windwardpassage . com is where they are telling people to cancel their rooms. If no response try messageing on Facebook. May take a little bit for refunds due to no internet at the hotel since it will be... More
1
Vote
Missy050715
22 July 2017|
AnswerShow all 14 answers
Response from LauraVER88 | Reviewed this property |
I would only stay here for a night, period. It's close to the airport and ferry. I definitely wouldn't take small children here for a vacation.
2
Votes
Sarah W
17 July 2017|
AnswerShow all 2 answers
Response from Lilybeth S | Reviewed this property |
$6
0
Votes
Room Tips
"rooms on left are noisy on weekends stay"
Getaway401930
24 Sep 2018
Read review
"Don't stay here. You will be disappointed."
lwalls_tx
21 Jul 2018
Read review
"if you want to see the beach, are accustomed to Marriott or Hilton properties you will not be happy here"
blessedman
17 Jun 2018
Read review
"Waterfont room/ nice water view, with slight noise during the day. I am city guy r so the noise was not an..."
K1961UJpaull
4 Apr 2018
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