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The Ritz-Carlton

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Traveller (746)
Pool & Beach (127)
Traveller (746)
Pool & Beach (127)
Room & Suite (117)
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Rooms
25 Nov26 Nov
|
1 room, 2 adults, 0 children
Standard Room
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About
Certificate of Excellence
Nestled within a 30-acre beachfront estate, The St. Thomas Great Bay Resort blends classic European elegance with warm Caribbean hospitality. The resort overlooks sparkling turquoise waters and white sand beaches on the eastern tip of St. Thomas in the Virgin Islands, along Great Bay and with views of St. John. 180 Guestrooms each have private balconies, Caribbean-inspired decor and views of the Caribbean Sea and tropical surroundings. Other features of our beach resort in St. Thomas include a full service spa and salon, 24-hour fitness center, a Club Level with private concierge and complimentary food and beverage presentations, infinity pool, a beach and aquatic center with ample complimentary water sports, and four restaurants for gourmet dining and personalized service.
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Property amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Business Centre with Internet Access
Free Parking
Wheelchair Access
Bar/Lounge
Free High Speed Internet (WiFi)
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Room features
Non-Smoking Rooms
Air Conditioning
Refrigerator in room
Good to know
HOTEL STYLE
Great View
Family
HOTEL CLASS
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Reviews (1,105)
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1,076 results
Traveller rating
655
259
101
33
28
Traveller type
Time of year
LanguageEnglish
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655
259
101
33
28
Show reviews that mention
All reviews club level sails restaurant lady lynsey water sports beautiful property golf cart coconut cove paddle boards hobie cats turn down service blue water bottle of champagne st john infinity pool virgin gorda resort fee fitness center
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1 - 5 of 1,076 reviews
Reviewed today

The booking will simply state that there are some repairs happening during off hours due to the hurricane damage. However, this is major renovation and Marriott should have closed down this property and noted that it was inoperable until renovations were completed. I definitely understand...More

Thank Helen O
Reviewed 3 weeks ago

They are still charging Ritz prices for basically a place to crash. We paid $369/night before tax. We got to the hotel and wandered around with our luggage for like 10 minutes because the signs to find check in were weird and confusing. Check-in was...More

5  Thank TravellingGirl55
Response from Andrea B, General Manager at The Ritz-CarltonResponded 1 week ago

Dear Travelling Girl 55, Thank you for taking the time to write a review. We apologize that your experience with us did not meet your expectations. We will review the details of your stay with our operations team for improvement.

Reviewed 3 weeks ago

Room was okay view not that great for how many people were staying at the hotel. I am a platinum member and was not given an option for a room upgrade or to a better view room. Place was under construction and more workers then...More

2  Thank kraftyone001
Response from Andrea B, General Manager at The Ritz-CarltonResponded 1 week ago

Dear Kraftyone, Thank you for taking the time to write a review of your stay with us. At this time we are unable to provide the standard benefits associated with your membership level. This information will be reviewed as we look to improve the quality...More

Reviewed 29 September 2018 via mobile

This review was supposed to be entitled, Don’t Come They aren’t Ready. And in some ways they aren’t. There are three uninhabitable buildings, one restaurant, no concierge, more workmen than employees but...the employees are amazing. Our first room was not great, the “ocean view” wasn’t,...More

8  Thank wmsc
Response from STTRZGM, General Manager at The Ritz-CarltonResponded 2 October 2018

Dear WMSC, Thank you for taking the time to write about your experience. Please accept our apologies for not meeting your expectations. As you mentioned certain areas of the resort are under renovation. We look forward to the completion of the renovation as we further...More

Reviewed 23 September 2018

Warning - The hotel is under total renovation - some rooms are open during the construction. Construction lasts from 6:00 am - 6:00 pm - everyday!!!!! There is no elevator - lots and lots of stairs. Not good with luggage and no help and the...More

6  Thank CareBarelc
Response from Andrea B, General Manager at The Ritz-CarltonResponded 1 week ago

DearCareBarec, Thank you for taking the time to write this review. We apologize for not meeting your expectations. Perhaps you would consider returning when we complete our renovation and re-open next year as a premier resort.

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Questions & Answers
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Courtney L
28 August 2018|
AnswerShow all 2 answers
Response from Maria Paula C |
Hola! Actualmente estoy acá, en el Ritz q está en remodelación. La habitación 10 puntos, baño excelente. El gym funciona ok, la piscina magnifica y con reposeras. Solo hay 1 piscina habilitada. Todo el tiempo hay personas... More
0
Votes
Google Translation
maryjanei_13
15 August 2018|
AnswerShow all 5 answers
Response from DTraveler23 | Reviewed this property |
Only 2 buildings are open. Definitely not worth the money. We checked in today and are trying to relocate.
1
Vote
OMSohmystars
17 July 2018|
AnswerShow all 3 answers
Response from KRICH2000 | Reviewed this property |
UPDATE - I just checked tonight It's the St. Thomas Ritz Carlton. It will not be open until SUMMER 2019, Which means they have pushed it further from fall 2018 to Summer 2019! Big boo! Hope that helps!
0
Votes
Room Tips
"Choose a different hotel"
heleno52
today
Read review
"Don't go until Spring 2019"
charlid999
4 Sep 2018
Read review
"No bad views...."
313michellen
19 Feb 2018
Read review
"Building F was great."
robbys722
13 Sep 2017
Read review
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PRICE RANGE
US$354 - US$670 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ritz-carlton st. thomas hotel st. thomasst. thomas ritz-carlton
LOCATION
CaribbeanU.S. Virgin IslandsSt. Thomas
NUMBER OF ROOMS
180
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