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Kent Avenue, Montego Bay Jamaica
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Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 29/05/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sandals Montego Bay
Updated 29/05/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#8 of 74 hotels in Montego Bay
Location
Cleanliness
Service
Value
A new Weddings Lounge with a magnificent Bridal Suite. • Overwater Chapel with stunning oceanviews. • Jamaica’s largest exclusive white sand beach. • Exclusive to Sandals Montego Bay is a beautiful, non-denominational, newly renovated Chapel located on the resort. • Brand new Beachfront Swim up Honeymoon One Bedroom Butler Suites with Patio Tranquility Soaking Tub in the new Poinciana Building. • New Crystal Lagoon Honeymoon Ocean view One Bedroom Butler Suites with Balcony Tranquility Soaking Tubs in the newly renovated Seagrapes Building. • Full exchange privileges with complimentary transfers to Sandals Royal Caribbean, our sister resort. Enjoy all the luxuries included in our “Stay at One, Play at Two” concept offering twenty one (21) Five Star Global Gourmet Dining options within ten minutes. • Voted Sandals Montego Bay – “Jamaica’s Leading Resort” 3 years in a row.
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Property amenities
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Free airport transportation
Business Centre with Internet Access
Wifi
Pool / beach towels
Adult pool
Outdoor pool
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Snorkelling
Tennis court
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Taxi service
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
Baggage storage
Concierge
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
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Room features
Private beach
Housekeeping
Private balcony
Room service
Safe
VIP room facilities
Iron
Flatscreen TV
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Ocean View
8076Reviews744Q+A100Room tips
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Michael G wrote a review 3 Jul
1 contribution1 helpful vote
The resort was decent at best. We had a couple of items taken from our room and reported it to the concierge lounge. Two representatives came to our room to investigate and promised to provide an update later that evening (Wednesday). It is now Sunday and we still have not heard back from the representatives. This was a total disappointment.
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Date of stay: July 2022Trip type: Travelled as a couple
1 Helpful vote
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Response from jarrid williams, Owner at Sandals Montego Bay
Responded 2 days ago
Hello and thank you for taking the time to share your review of Sandals Montego Bay. While we were delighted to have had you as a guest with us, it is disheartening that there were some aspects you were not satisfied with. We wish to assure you that the safety and security of our guests remain our top priority at all times and we certainly do not tolerate such behavior as described in your review. If any evidence of any wrong doing is discovered among our team members, it would be dealt with swiftly and in full cooperation with the local authorities if necessary. While it is rare to receive any reports similar to yours, we nonetheless take this matter very seriously and I understand that the Resort Management team addressed this the minute they were made aware of your concern. Nevertheless, we regret to note that it seems the response from management was not as you anticipated and we invite you to contact our Customer Relations team at customersupport@sandals.com should you continue to have any lingering concerns. We only wish to assure you that we are committed to providing our guests with the highest possible standards of service and quality, and we hope to have an opportunity to regain our high standing with you in the future.
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Roxanne H wrote a review Mar 2021
31 contributions15 helpful votes
Hotel's Favourite
I had the best experience here at Sandals. The best part about this trip was the people themselves! I loved spending time with them. The food was fabulous and the resort was exceptional! I will be back!!
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Review collected in partnership with this hotel
Date of stay: March 2021
10 Helpful votes
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Response from Jenny G Baptiste, Owner at Sandals Montego Bay
Responded 20 Mar 2021
Thank you for sharing your feedback of Sandals Montego Bay. It was a pleasure and honor hosting you. We aim for all our guests to have an incredible time. It is satisfying to know the warm spirit of our staff truly made an enormous impact on your experience. Your kind words will be shared with The Resort Management Team, they will be thrilled to know how impressed you were with their efforts. We look forward to welcoming you back to our resort for another unforgettable vacation at Sandals.
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Monique H wrote a review 3 Jul
1 contribution1 helpful vote
I had such a great time at Sandals MoBay! Kemar was so kind to us from day one. Fantastic Jay was a great performer and super nice. O’Shane was super kind and made us feel like like we were home. Antony was hilarious and kept us laughing. Kevaun was a great performer and host. They all showed us so much kindness and we will definitely return! Our butlers Antonio and Cassandra were amazing! The facilities and overall service were spectacular!!!
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Date of stay: July 2022Trip type: Travelled as a couple
1 Helpful vote
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Poolside77 wrote a review 1 Jul
Colts Neck, New Jersey26 contributions30 helpful votes
My wife and I went on a 4 night getaway for one of the first times without our 2 boys and decided on this Sandals to try something different. This was our first Sandals experience. We had the Butler Service and stayed on the ground level with a Swim out pool. I've got to say that if you can afford the Butler service, I highly recommend it. It makes everything you want to do effortless which makes for a completely stress free vacation. It starts with the Airport experience as you go right into the VIP area, get a beer and within 5 minutes we were in a BMW heading to the resort 8 minutes away. From there, your bags are taken and you are brought into the VIP check in area. Once our butler arrived (Cassandra), she took us to our room and our bags were dropped off. From there we discussed our dinner reservations and everything else that we requested prior to arriving was fulfilled. We were set up with our front row Palapa every day and our cooler filled with our requested beverages. Besides the butler service, there were plenty of Wait Staff walking the beach to take food and drink orders. The beach: was great, not too crowded and what we really liked was that there weren't any vendors walking the beach and the boat traffic in front of the resort was minimal and quiet. We frequently go to Aruba and the boats are constantly running all day so this was a peaceful surprise. Cleanliness: The entire resort is meticulous and extremely clean. Room: The room was clean, not huge but ample size with a separate closet which was nice. Shower had 2 shower heads with great pressure. All units have ductless splits for A/C and kept the room extremely cool and quiet. Restaurants: Loved Soy (went back to back nights and the Sushi Chef John was great) We asked him to get creative and make us whatever he thought would be good and did not dissappoint. We had a great meal at Butch's and Oleander was good not great. We had the breakfast buffet every day and did not disappoint. We also stopped at the dessert shop every night and got ice cream or some pastries. Some of the pastries were hit or miss but overall a great late night sweet stop. We ordered a room service snack one night and received it within 15 minutes and was great. Butler Service: As I mentioned earlier, it is amazing. They are a phone call away for anything and truly want to make your experience as pleasant as possible. Every night we would receive a Charcutierre platter and fruit platter before dinner which was a great snack, our bath was drawn one day with flowers laid out, and our room was turned down every night. Entertainment: Every night we ended up in the lobby watching and being entertained by locals. They were all talented and perfect entertainment. Bars: There are plenty of bars, each with a different feel but our favorite was Latitudes which is at the end of the pier. Leading to the bar were fire pits with couches surrounding them and then as you get to the bar at the end of the pier, there are nets that are over the water that you can lay on and relax with your beverages. They also have lights on the water underneath if you want to check out the fish. Service: Like so many others mention, the people make this resort special. They truly want to help and will stop and take the time to do so no matter what they are doing. Our first experience with Sandals was extremely positive and we ended up booking a return trip to another property and that says it all. Hope you enjoy your trip as well!
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Date of stay: June 2022
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1 Helpful vote
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jtisch wrote a review 1 Jul
Clearwater, Florida444 contributions50 helpful votes
+1
Thoughts on my stay at the Sandals Montego Bay facility, from June 20 to 24. I have been coming to Jamaica with my wife for many years and stayed around the island, sometimes twice a year. This is my first stay at a Sandals. I love Jamaica, always have, and that is why I keep coming back. Jamaica IS its people. I love them dearly and have made many friends there, some I have kept in contact. Never did one pass by me on this resort without giving me a nice greeting. I have so much fun with them. Your Sandals facility is an absolute paradise and a photographer’s dream. I shot more than 200 photos while there and loved the planes flying close overhead, a great challenge to shoot, albeit sometimes scary, like threading a needle or shooting a fish with a bow and arrow in a barrel. I am a fanatic for buffets, why I always stay at all-inclusives. I can mix and match whatever I want. I used mostly the Bayside restaurant (Hi! Gramalia, what a delight, drop me a line, you have my business card) and chose not to use the formality of most of the restaurants. I did try the Oleander once, much to my disappointment. The chicken supreme, from a limited menu, was as tough as nails, as were the vegetables. I even let our server try cutting the chicken to make my point, and she agreed. I told her it was not her fault. I might have tried Cucina Romano, but it is two flights up and no elevator. My knees keep telling me no. I love the Bayside but am disappointed it has buffets only for breakfast and lunch. I realize COVID played a big part, but if you can do buffet with the same arrangements as breakfast and lunch, why not dinner. Matter of fact, the breakfasts are so satisfying, and the food so fantastic, I did not return for lunch, so I cannot comment on them. Instead, I went to the Jerk Shack. I could not wait to get back to my favorite, jerk chicken. The Jerk Shack was good, not great, but good, only because it is not that kick-me-in-the-butt spicy enough chicken I am used to in Jamaica. But tender, oh, my, melt-in-your-mouth-tender. Strangely enough, I could not find Ting on the premises. Not even in the room refrigerators. No one seemed to know. I had to get my Ting fix at the airport on the way out. Has it somehow fallen out of grace? Regarding the overall facilities, it is just a little too big and spread out for me. But that is just me. Along the way the grounds are beautiful and perfectly manicured, a pleasant walk in any direction. Point in question: The walk from my room to the Bayside is around 10 minutes. Not good. Especially in the morning. I am used to getting on an elevator to the lobby where my Blue Mountain coffee always is waiting for me. And, I do not make coffee in my room, nor eat in my room, (gross) I am here to relax, not work. Suggestions: In my room, 502, the bathroom door, when closed, lacks a handle to open the door from the inside like some of the other rooms. One could get stuck in the bathroom if not careful and aware. The long walk, as I mentioned, to the Bayside or lobby means either walking up a flight of outside stairs to the lobby level or using a service ramp next to it. A sign at that area says to use the stairs. I do not do stairs. Although a little precarious, I did use the ramp. What are others like me to do? While manageable, it would be better to smooth out the ramp with a lesser incline and install a handrail. Would make life much easier for workers and visitors. My favorite spot of the whole resort: The bar near the beach, where I spent most of the time, at the far the end of the lobby. What a beautiful view and open all around to enjoy the sea breeze. The bar help is entertaining. The lobby is where great nightly entertainment is and can also be enjoyed from the bar. Entertainer Remone Watson has a magnificent voice, second to none, the most talented vocalist I have heard in years. I would fly back just to hear him. I ask you to tell him to post some of his work on You Tube. The nightly pianist, I am sorry I did not get his name, has the most magical, talented fingers ever combined with such a pleasant demeanor. And, of course, it’s those one and only Jamaican Rum Punches that always cap off a night of entertainment. Until me meet again, Regards John J. Tischner 3rd Dunedin, Florida
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Date of stay: June 2022
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Renee and Kevin Williams wrote a review Jun 2022
3 contributions
Shelly Bartley and Ricardo from Entertainment, Dwight Kerr from Housekeeping . I had excellent service I enjoyed Shelly’s singing and Ricardo’s I also enjoy Dwight’s singing. The lady from Island routes has a great personality. I would recommend coming to sandals Montego Bay. The service is excellent, the food is great the bayside restaurant, tokoyo jos, the dinos pizzeria, the Mariners grill are all amazing. The housekeeper made a towel puppy for us, I forgot her name but it’s a lady who always has a pink flower in her hair and she has been with the company for a very long time. The service was great I enjoyed myself I’m coming back for my anniversary. My anniversary is July 4 next year this is my spot.
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Date of stay: June 2022Trip type: Travelled as a couple
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Yvonne P wrote a review Jun 2022
Moseley, Virginia2 contributions
This is the 8th Sandals resort my husband and I have been to. While the resort aesthetics overall nice, the service could have been better in regards to responsiveness. Termites entered my room at bedtime due to rain and it took an hour for housekeeping to come. I went nearly two days without washcloths after requested. My mini fridge was not being maintained. The food was not great. Tokyo Jo’s, Butch’s and the Italian restaurants were good. No good breakfast or lunch options. This is by far the worst resort we’ve been to.
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Date of stay: June 2022Trip type: Travelled as a couple
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Response from Beron Hurst, Owner at Sandals Montego Bay
Responded 3 days ago
Hello and thank you for your review of Sandals Montego Bay. We apologize for any inconveniences you may have experienced during your stay. The housekeeping service is done daily. A team is dispatched every day to address the cleanliness of the room and of the facilities. During the day, an additional unit is responsible for restocking in-room amenities. We sincerely apologize if this process was not as seamless as expected during your stay. We do request that guests on the resort please notify us of anything that does not meet their standards via the Loop system, which is a direct line to resort management, as we are always willing to work with our guests to make sure you walk away feeling like your stay was money well spent. Our response to feedback continues to be in word and deed and we hope that despite the circumstances surrounding this stay, you would afford us an opportunity to demonstrate this during your next stay with us.
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NotHereForSoftball wrote a review Jun 2022
Baltimore, Maryland9 contributions
We just came back from our honeymoon at Sandals Montego Bay. It was the perfect choice for a couple that did not want to plan anything else after their wedding. We wanted a beach where we could relax but a fun-loving environment. Montego Bay was the perfect blend of activities, energy, food, and relaxation. Our butlers Cassandra and Antonio were wonderful. Be sure to stop by the piano bar and enjoy a sing-a-long with Kayle! We got the best massages out on the water from the Red Lane Spa (oh, I wish I could remember the names of our masseuses! Kass--- may have been one? They were incredible.). Other highlights included snorkeling, an excursion to the luminous lagoon, eating at Soy, taking baths on our beach walk out patio space, volleyball, and winding down the night in the hammocks at Latitudes.
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Date of stay: June 2022
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jpmilo42 wrote a review Jun 2022
1 contribution1 helpful vote
Fantastic trip to Sandals. From the resort to the Jamaicans everything was Magical. I truly felt I was at home with every detail possible. The entertainment group was superior as well as our Butlers Dane and Kat. Cant wait to go back
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Review collected in partnership with this hotel
Date of stay: June 2022
1 Helpful vote
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Brad R wrote a review Jun 2022
2 contributions1 helpful vote
Had an absolutely terrific time at Sandals in Montego Bay Jamaica! They do not disappoint when it comes to service. They take care of your ever need. The resort is very well maintained - from the lush and colorful landscaping, to the dining areas to the white sugary beaches. They make you feel like you are the most important person there at every turn. I would highly recommend becoming part of the Sandal's family! We have already booked our next trip!!
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Review collected in partnership with this hotel
Date of stay: June 2022
1 Helpful vote
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PRICE RANGE
US$742 - US$1,153 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sandals montego bay hotel montego bay, sandals hotel montego bay, montego bay sandals hotel, sandal montego bay
LOCATION
CaribbeanJamaicaSaint James ParishMontego Bay
NUMBER OF ROOMS
272
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Frequently Asked Questions about Sandals Montego Bay
Which popular attractions are close to Sandals Montego Bay?
Nearby attractions include Fantasy Tours Jamaica (5.9 km), Rastafari Indigenous Village (5.8 km), and Montego Bay Yacht Club (6.6 km).
What are some of the property amenities at Sandals Montego Bay?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
What food & drink options are available at Sandals Montego Bay?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
What are some restaurants close to Sandals Montego Bay?
Conveniently located restaurants include Mystic India, Sugar Mill, and Tokyo Jo's.
Are there opportunities to exercise at Sandals Montego Bay?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Sandals Montego Bay have an airport shuttle?
Yes, Sandals Montego Bay offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Sandals Montego Bay have airport transportation?
Yes, Sandals Montego Bay offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sandals Montego Bay?
Yes, dry cleaning and laundry service are offered to guests.
Does Sandals Montego Bay offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Sandals Montego Bay?
Many travellers enjoy visiting Barnett Estate Plantation (4.8 km) and The Cage (2.5 km).
Does Sandals Montego Bay have any great views?
Yes, guests often enjoy the harbour view available here.