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Hotel Riu Palace Punta Cana

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Playa Arena Gorda, Punta Cana 23000 Dominican Republic
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 18/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Riu Palace Punta Cana
Updated 18/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#34 of 153 hotels in Punta Cana
Location
Cleanliness
Service
Value
Travellers' Choice
The 24-hour All Inclusive Hotel Riu Palace Punta Cana opens all year round and is located in holiday area Punta Cana on the Dominican Republic's eastern coast, it is part of RIU Resort with four sister hotels, is situated on the Playa Arena Gorda, which stretches for 26 km. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. The location is ideal due to its proximity to Punta Cana Airport PUJ (25 km) and El Cortecito (10 km) and invites you to explore the area. The hotel has 612 cozily furnished rooms with free Wi-Fi and offers many amenities. Relax in our spa, or get in shape at the gym. 4 outdoor pools, 1 children's pool. Day and evening entertainment, as well as our Pacha discotheque. For lovers of gastronomy, we offer live cooking stations at our main restaurant, Japanese, Brazilian, Italian, Fusion restaurants, as well as 5 bars.
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Room & Suite (149)149
Full view
Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Water park
Babysitting
Parking
Wifi
Pool / beach towels
Outdoor pool
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Salon
Baggage storage
Concierge
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Laundry service
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Room features
Housekeeping
Private balcony
Room service
Safe
Flatscreen TV
Room types
Ocean view
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Ocean View
Languages Spoken
Spanish
1,505Reviews321Q+A100Room tips
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Sky wrote a review Yesterday
1 contribution
We were a group of 6 combined with friends and family. This was all of our first time in the Dominican Republic. As a frequent visitor to other Riu hotels we were a little disappointed by the Riu Palace Punta Cana. The good: the beach was beautiful and very clean, there are plenty of shady spots as well as sunny spots. The food was good as well with lots of variety. The waiters at the buffet were friendly as well as at the nightly shows shoutout to Andry at the night shows! Overall the hotel is very clean and staff does an excellent job with taking covid precautions. However, there were lots of staff members who seemed like they didn’t want you here. To start the lady at the reception desk wasn’t very friendly or welcoming. The girls that work in the resort store between the restaurants are very rude and you feel like you aren’t supposed to be in there. Some of the workers make you feel as though you aren’t welcomed. Overall, our stay was average there were things we liked as well as didn’t like. As for staying here again I’m not sure we would.
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Date of stay: January 2021Trip type: Travelled with family
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Paula F wrote a review 18 Jan
1 contribution1 helpful vote
I have stayed at the Riu Palace Punta Cana one time before and i am so happy i made the decision to come back. They really upped the cleaning and sanitizing with hand sanitizer everywhere including your room. Tables are socially distanced everywhere and all staff where masks all day. I felt incredibly safe traveling during a pandemic. Be aware that COVID tests have to be scheduled ahead of time and the cost is not cheap (combining the the cost of the actual test and the cab fare to get to the testing location). Staff is very helpful to help you coordinate and find the best option. Adonis, Benito, and Mathos are the best!! They took care of us everyday, by the pool, at dinner and during the outdoor shows. All and all i will 100% be coming back and would recommend this hotel to everyone!
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Date of stay: January 2021Trip type: Travelled as a couple
1 Helpful vote
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Lori N wrote a review 17 Jan
Nashotah, Wisconsin3 contributions1 helpful vote
Family of 7 traveled, 5 adults and two teenagers. Riu did a pretty good job during the pandemic to ensure safety. It would have been helpful to have more staff in the buffet area to montior and enforce covid precautions on the weekend. The resort is stunning and is well kept! Alot of individuals selling items on the beach however, they are respectful and do not push. I thought the food was very good and there was always a variety at the buffet. Waiter Sanchez was the best!! We looked forward to be greeted by him each day. He went the extra mile to help make my daughter in laws 40th extra special. Due to the pandemic the hotel was not at capacity which was great for us. We only had a few complaints that were not even a big deal. Almost daily we had to request towels and our fridge to be stocked. There is an APP which works great for sending requests you need. We had no problem with the wifi. Staff was always helpful and very nice. A change in time for entertainment would be a recommendation as it really did not start until 9:30. I would recommend this resort and am looking forward to returning.
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Date of stay: December 2020
1 Helpful vote
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Monic wrote a review 16 Jan
1 contribution
The hotel requires wearing masks during meals, check the temperature at each breakfast, and wash antibacterial liquid on hands at every step. I saw a situation in the swimming pool area where young people breached the 1.5m distance, and they did not want to understand the seriousness of the COVID situation and were laughing at the manager straight in the face. Question where is the security ?? How are You want to keep the distance of such behavior is allowed? First of all, talk to children who did not keep their distance, if this does not help, call their parents (which was not done) and call security (which was also not done). If the rules of distance are violated, they have to act quickly and decisively, not like the facility manager, walk from group to group and repeat who is more intelligent. A lot of people saw tis stituation! If we are required to use masks and covid restrictions (there are a lot of them during a pandemic, restrictions in themed restaurants, no bar in the room, etc.), staff must do eveeything to keep dostance beetven guest especiall when other guest are lauging with everything and short distance next to boss of the staff (this boss have seen this). If guest have to make all resteiction the hotel staff have to takie care of distance all guests! People wants to feel safe, if you can't ensure it, maybe the hotel needs to be closed?
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Date of stay: January 2021Trip type: Travelled with friends
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Ashley V wrote a review 16 Jan
1 contribution1 helpful vote
We stayed at the Riu palace for a week with a big group about 20 or so people and it was fantastic. Sandy at the buffet was so friendly. He did magic for the kids and made the table extra nice for us each time we were there. All around all the staff was friendly and helpful.
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Date of stay: January 2021Trip type: Travelled with friends
1 Helpful vote
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PRICE RANGE
US$172 - US$365 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
riu palace punta cana hotel punta cana, punta cana riu palace, riu palace hotel punta cana
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
676
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Frequently Asked Questions about Hotel Riu Palace Punta Cana
Which popular attractions are close to Hotel Riu Palace Punta Cana?
Nearby attractions include Bavaro Beach (3.7 km), Vivaldi Cigars (7.5 km), and Escapology (7.6 km).
What are some of the property amenities at Hotel Riu Palace Punta Cana?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
What food & drink options are available at Hotel Riu Palace Punta Cana?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Riu Palace Punta Cana?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Riu Palace Punta Cana?
Conveniently located restaurants include Chic Cabaret & Restaurant Punta Cana, Montserrat Manor Restaurant, and Herman 311 Bar & Restaurant.
Are there opportunities to exercise at Hotel Riu Palace Punta Cana?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hotel Riu Palace Punta Cana offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Does Hotel Riu Palace Punta Cana have any great views?
Yes, guests often enjoy the ocean view available here.
Is Hotel Riu Palace Punta Cana accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.