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Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 23/05/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Roc Barlovento
Updated 23/05/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#15 of 96 hotels in Varadero
Location
Cleanliness
Service
Value
The Hotel Roc Barlovento is located on beachfront and just a few meters from town centre of Varadero only 25 km away from the airport.This large Caribbean-style resort is in perfect harmony with its natural surroundings along an extensive, fine white sanded beach and turquoise waters .Adults only hotel, over 16 years.Services Around the gardens, there are a tennis court, a solarium, three swimming pools and one jacuzzi. 3 Out Door Pools Sunbeds & Umbrellas Reception 24 hrsStores, shops Air Conditioning Tourism office GardensInternet, with charge Telephone and fax, with charg eMassage, with charge"All Inclusive" Services Buffet service for breakfast, lunch and dinner 3 á la carte restaurants (prior reservation required and upon availability) Fast food, snacks, grill y paellas. Cocktails, beverages: national and international brands. 24 hrs Service. Non motorized water sports (upon availability), snorkel, windsurf, kayak, pedalboatl, catamaran, windsurf . Voleyball, football, tennis, ping pong, billard, petanca, dards, archery and table games. Basket, beach volley, water polo- Gym Sunbeds andbeach/pool towels Day time entertainment programme: aerobics, yoga, dancing lessons, Spanish lessons, pool/beach games. Evening entertainment with a variety of international shows and theme nights (resident band and dancers)GastronomyThe All Inclusive offer includes, in addition to the three complete buffet meals per day, à la carte meals in the 3 specialty restaurants (with reservation) snacks, alcoholic as well as non-alcoholic drinks throughout the day. A great variety of gastronomical treats awaits our guests in the hotel’s 4 restaurants and 4 bars . The hotel offers a 24 hrs service.
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Property amenities
Free parking
Paid internet
Pool
Free breakfast
Beach
Tennis court
Airport transportation
Head massage
Internet
Pool / beach towels
Adult pool
Outdoor pool
Bar / lounge
Restaurant
Breakfast buffet
Snack bar
Poolside bar
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Concierge
Shops
Sun loungers / beach chairs
Sun umbrellas
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Room features
Air conditioning
Private balcony
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Languages Spoken
Spanish
Location
Full view
45Car recommended
Grade: 45 out of 100
10Restaurantswithin 1 km
1Attractionwithin 1 km
Contact
Ave 1ra e/ 9 y 12, Varadero 42200 Cuba
Getting there
Car HireSee all Varadero car hire
2706Reviews652Q+A100Room tips
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My wife & I have just returned after staying for 6 weeks at The Roc Barlovento. Yes 6 weeks as we needed a long break. I think that we can fully access the good & the bad parts of our trip. First I have to compliment the administration staff of this resort. It was closed for two years , many of the front desk & also staff of the dinning hall had left to go to other countries or other resorts. Thank fully most all of the bar & animation staff remained the same & it was so enjoyable to interact with these old friends. I can honestly say it was an enjoyable trip as it was a combination of the new staff & the older staff working together to do a great job. Now the bad part. In 6 weeks we only encountered negativity from two of the dinning room servers & they were newer staff , this was reported & we ignored them after this incident Any bad feelings was forgotten & over shadowed by the . great service of the older & by the other newer staff. I can say that the newer staff are & have done a wonderful job. Now the worse of the worse. It is hard to point a finger without hurting some feelings but it has to be said. The first week we wore masks & were served our food. This caused line ups but we survived, then no masks & back to ore Covid & serving ourselves. It was great. Then the worse happened, we found out that the Cuban people could come to the resorts. We met some beautiful Cuban couples & great interaction. Then it happened, most Cubans were only in for a few days at a time. This is when things turned very bad. Most resort visitors from other countries ,when going to get their food at the buffets, take a plate . Then they pick up their food & if needed will return later to get more. After the meal others will take a small plate for dessert. The Cubans take two plates fill one with a normal full meal & then fill other plate with the main items on the buffet. I personally counted number of plates, most resort people take average of 4 to 5 plates for 2 people, Cubans use up to7 to 8 plates. I have watched Cuban people use 12 plates, not counting watch them take 3 full plates of sliced meats & then 2 full plates of sliced cheese. I seen so much food wasted it is shameless. Can't see how the resort can allow this & still make a profit Now in the line up for fried beef, pork & liver, I more then once found myself in line . I seen at times a mound of meat cooking & me 3rd in line. Enough food for 5 people. Only problem I was behind two Cubans ,each with two plates.. You guessed it , nothing for me & had to wait. Then so many times if your waiting the cooks will let others( Cubans) cut in line & there you are waiting again. I stopped going in the lines & just ate what I could find. NOW there was one cook that once he asked what you wanted he took a portion out & put it on the grill & he did this for everyone & it was excellent. I'm sure this problem will be sorted out. NOW that other great disappointment, It was usage of the pools. This time in 6 weeks we were only in the pools no more then 3 times. I can say with all honesty, when I am in the pool & I need to relieve myself, I come out of the pool & go to washroom, also I take any cups with me to garbage. When Cubans are in the pool ,other guests know to stay out of the pool. Cubans stay in pool for hours & do not come out & do a lot of drinking, At night the pools are disgraceful & you know if the water is so cloudy that you can't see the bottom of the pool, its not suitable to be in it. I feel so bad for the Cubans that try so hard & are proud of their country. Also it is a source of embarrassment for the Cuban Staff. I sure pray that things will improve. We are still wanting to return later in the winter, we can only hope that things will get much better, it would not only be better for the enjoyment of the tourists but also for the wonderful staff of this resort as they try so hard to do everything within their power for your to enjoy your stay. To the staff only recommendations are to have better control ( by the cooks)of food portions given & one person,one plate & if more wanted return. Also no cutting in to line ups.These two things would make a great difference.. As for the pools, I am lost at a solution, just maybe a talk to the Cubans as they arrive on the proper use of a pool is not to treat it as your private urinal. Sorry but it had to be said & not just passed over. Harry.…
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Date of stay: May 2022
Value
Rooms
Service
Room Tip: If not happy with room, see Customer service & you will be taken care of.
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+1
This has to be the worst hotel I have stayed in Cuba. This hotel is never 4 star at best a poor 2 star. Food inedible room shocking. The all inclusive bar was a joke. Drinks were served in tiny glasses during the day changing to leaking paper cups on an evening. We tried to complain to the manager Klause who became aggressive refusing to take our complaint. There are many many beautiful hotels in Cuba this isn't one of them. Take my advice DO NOT BOOK THIS HOTEL
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Date of stay: May 2022Trip type: Travelled as a couple
1 Helpful vote
Helpful
Response from Director General, Director General at Hotel Roc Barlovento
Responded 2 weeks ago
Dear Dave, Thank you for your comment, Klaus is not working in our hotel, we work every day to please our guests, make them feel at home and meet their expectations.
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I just returned from a 2 weeek trip to Roc Barlovento, it was absolutely amazing, I give it top ratings. Firstly, the resort isn't all that large, so getting from point A to point B was effortless. My room, on the second floor overlooking the pool was perfect. Very clean, had plenty of room and most importantly, great water pressure in the shower, a definite plus. I was very impressed to see that the safe in the room was included, thank you Roc Barlovento. Every day, the housekeeper would put bottled water in my room, thank you for that. I would suggest that you bring triple AAA batteries, for the t.v. remote and air conditioner. There are no elevators or ramps to the second and third floor, but the stair wells are wide and not to difficult to manage. The most impressive thing I encountered was the very friendly and helpful staff. Especially the animation crew and the waiters/waitresses. They exceeded my expectations, so ,nice and lots of fun. I want to acknowledge Pedro, a grounds keeper, I have never seen anyone work so hard at keeping the property beautiful. Ever time I passed him, he smiled, waved hello and just made me feel welcomed. Thank you Pedro for your hospitality. Another shout out to the young woman in the towel hut, amazing, very friendly and helpful. The amenities on the resort were excellent. Lots of space to relax and just be alone, or lots of opportunity to interact and participate with other guests and staff. The Mexican a la carte was so delicious, several selections to choose from, the food was hot and fresh, the whole experience was very memorable and wonderful. You don't go to Cuba for the food, as most already know, yes the buffet was a repetitious but, there was the snack bar where you can have a burger or chicken sandwich after buffet hours, and again after 11 p.m. You wont go hungry for sure. The beach is the most beautiful beach in Veradero, so many palapas to lay under, the sand and water were post card perfect, simply beautiful. Loved the location of the resort as well. Just steps outside the main entrance and you can board the double decker bus for 5 dollars, the pass is good for the day, up and down the strip as much as you wish, great service. There wasn't much that I didn't like, in fact I cant think of anything I didn't like. From the top management down the line, the staff is what made my vacation and incredible and memorable experience. Quick shout out to the artist who sets up his stand on the resort, he does hand paintings from taking a picture on his phone from your phone, he is amazing, had my friends do portrait, he captured her soul, he is very good. Keep in mind that when you leave Veradero at the airport, you will have to pay a 5 dollar registration fee of the painting leaving the country. Customs will place a sticker on the the back of the painting and allow it to go through. I cant wait until my next trip to Roc Barlovento in the fall, as many resorts as I have been to in Veradero, Barlovento gets my top rating.…
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Date of stay: June 2022
Location
Cleanliness
Service
Room Tip: I emailed the hotel directly prior to my vacation, requesting a second floor room, pool facing if...
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2 Helpful votes
Helpful
Response from Director General, General Manager at Hotel Roc Barlovento
Responded 2 weeks ago
Dear friend, we are glad that you have enjoyed your stay in this home away from home, as always. The covid really changed many things and we have had to adapt to new circunstances, but the love for our profession, the service we provide and the respect towards our clients dont changed. Thank you for preferring us and trusting all your friends. Greetings on behalf of your Roc Barlovento family.
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I kindly ask hotel manager to not write back promises that all will be good or that i am not honest guest of hotel i was there and never again This is our fourth visit to cuba and last one.its hard to describe in few words our experience and i ask my self how roc barlovento got those nice reviews , but how, just wondering, so first of all thanks to all relievers for fake reporting, maybe we were not drunk and did not experience as them. Hotel room we got was on second floor, room have just nice enter door and that’s it, washroom dirty and tiles are not washed i am sure for years, well we had hot water with low pressure, bedroom dusty with drapes that you don’t want to touch , pieces of killed mosquitos dirt, dirty FENCES and balcony little French that you can’t even open due to enormous number of mosquitost,mirrors were so dirty that i had to wash it, List is really long but i can describe THAT horror,well that’s a just short description and li don’t know how many words i can write here since this is my first review ever and i want to say truth. amenities <swimming pool that is so loud usually locals who are loud and drunk for early morning until closing, all day there is busy energy with bingo game that will last forever, music they play is so loud and irritable and balcony door can’t isolate ,during night still loud loud loud ( is there any other word for loud) annoying music ( I LOVE CUBAN RITM but this is unusual mix of songs that banging your brain. Night show well nothing special and if you’re ready to be mosquitos dinner just go ahead, you will be eaten in matter of minutes. Food and kitchen , well I understand that cuba is going trough bad times but what they keep kitchen opened if there is no food or if is any Cubans will take it in front of you , same is for brakfirst lunch and dinner, for us Canadians line ups are important part of daily routine, so fight if you can if you cannot eat bread , all food is covered with flies in huge numbers and you can’t get rid of them, its hot in there and you actually have to beg for rice or chicken ( bones) ,we were not ALOWED to help our self it was stuff that give you amount of food that isn’t enough for cat, again it was not the same case for Cubans, they would pick up whatever is there no matter is there people behind them,unfair, if you don’t eat pork good luck its pork or ham in every meal, small amounts but its there, ok no milk no yogurt, no cheese, for butter you have to beg, bred was good but consumed by flies. Lobby small numbers of tables and was ALWAYS with same faces who will drink like there is no tomorrow, we went one night and my wife got 95 mosquitos bites, same is in any area.drinks : instant Pina loads and pls be close to washroom and yes its stinky in there , sanitizing stations are everywhere but empty bring yours and bring many you can’t buy it there, be sure you have all medication, including dehydration, womiting , diarrhoea, height fever, insect repellent,bring toilet paper and enough money to buy water since you will get one bottle for day.price of one bottle is two dollars, since food was not eatable we look for stores, they were with empty sells. So we were hungry, btw both of us got food poisoning, we could not move ourself for two days, we went on reception to ask for help , from our room mobile siGNAL was cut, we ask them to call our insurance company and they refuse it, we had to wAIT daytime and see dr, unfortunately dr English was not enough but it was clear we were poisoned, we got injection electrolytes and when come to paying they sad no visa machine we have to pay buy cash, i was afraid we will die there, but survived. Unfortunately we booked two weeks reading hyped reviews, please don’t trust them. If i try to describe this vacation in simple words it would be ; DIRTY, STARVING, UNPLEASANT, UNPROFESSIONAL, NOT WELCOMING, INSECT INVADED Ps. Ocean is heaven but beach is not cleaned even once during our two weeks…
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Date of stay: June 2022
Rooms
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Director General, Director General at Hotel Roc Barlovento
Responded 1 week ago
Mr. Mustafa, we thank you for your opinion and we respect it, but we dont have record of anything that you say here. If it was so bad for you, why doesn't your representative have information about this, who is the one who could help you in case of emergency? We don't understand that, neither do we understand that you accuse the rest of the people who write their opinion about our hotel in this portal, yours was not good but there were others who had an excellent stay. Thank you
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I spent a week at the Roc Barlovento in May of this year. There were a lot of reviews from repeat visitors which I feel are slightly skewed so I will share my observations. First the food. If you are going to Cuba for the food you are going to the wrong place. I rate the food on my pervious 8 trips to Cuba. I did not try the el a cartes so this is limited to the buffet and snack bar. the food is adequate, not great but there is something tasty enough to satisfy. The omelets in the morning are fresh, the pasta for dinner is tasty and the chicken is well done. There are a few fresh vegetables and fruit. That works for me. The trick for good food is to change a little Canadian cash to pesos( I got 85 pesos/dollar) and head up to El Ranchero in town. It was 970 pesos for a large mug of chilled beer and a large grilled lobster or about $11 Canadian. The room they gave me had an excellent view of the pool(301). It was clean and the cleaning staff were Great! The save is easy to use. The fridge is small but works. The A/C worked wonderfully. If I had a complaint it is that there was not even slightly warm water for a shower. Not the biggest deal as the weather was so hot but it would have been nice to have a little bit of warm water at times. The beach is perfect, lots of seating with shade everywhere and always room around the pool. if you want good booze bring your own, lots of beer on tap and rum though. Staff overall is excellent. I have never really had an issue at any of the resorts I have stayed at in regards to poor service. Would I go back? Yes if the price was right but I have stayed at other resorts with more comfortable rooms so it would come down to the deal.…
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Date of stay: May 2022
Location
Cleanliness
Service
Helpful
Response from Director General, General Manager at Hotel Roc Barlovento
Responded 4 weeks ago
Dear Russ, thank you for your review, we are glad that you enjoyed your stay, we will take into account the points for improvement to continue providing better service to our customers. Best Regards
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We had another great vacation at the Roc Barlovento! We have been there 6 times and have loved it everytime! Joined some great friends there in April and spent 2 weeks. Always enjoy the sun and the beautiful beach & ocean but what really makes it so great is the staff!! Special thanks to Klaus, Lia for inviting us to the May 1 celebrations, it was a awesome experience! And thankyou to all the bar staff for putting up with us, LOL. You are so much fun and make everyone feel welcome. And of course all the other staff from the maids, to the restaurant staff, pool, grounds people, your all great. Hope to see you soon!
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Date of stay: April 2022
Location
Service
Sleep Quality
Room Tip: If you want quiet don't face evening entertainment area
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Response from Klaus Klaus, Director General at Hotel Roc Barlovento
Responded 28 May 2022
Thank you for choosing us, we appreciate your opinion, we are glad you enjoyed our hotel with your Roc Barlovento Team, we hope to see you again. Thank you
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It is a great location close to a lot of things ! The food at the resort is great , rooms are clean and the maids are very attentive to your needs . The staff is amazing and friendly. It is a great place , the beach is beautiful. The size of the resort is great , not too much walking ! It was my first trip to cuba. The beaches here is more beautiful than anywhere in the world
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Date of stay: May 2022Trip type: Travelled solo
2 Helpful votes
Helpful
Response from Klaus Klaus, General Manager at Hotel Roc Barlovento
Responded 20 May 2022
Dear, thank you for your opinion we are immensely glad that you enjoyed your vacation and that you decide to return is important to us... we hope you decide to return to Cuba and that it's in our hotel... Thank you🇨🇺💖
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This was our 7th stay at this hotel - it truly is like coming home ! It was so great to see everyone again as well as the improvements made since our last stay in 2020. Great service as always ! The management & staff are the people who make this our home away from home ! From the front entrance to the beautiful beach and all points in between - the staff go that extra mile for the guests here . Special thanks to Klaus & Lia for inviting us to participate in the May 1st celebrations . It was a highlight of our trip . We're counting down the days to our next visit and we see you all again !
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Date of stay: May 2022
Value
Rooms
Service
1 Helpful vote
Helpful
Response from Klaus Klaus, General Manager at Hotel Roc Barlovento
Responded 12 May 2022
Dear friend, we are glad that you enjoyed your vacation with us, we thank you for being with our Staff in the celebration of May 1st...thank you on behalf of the Roc Barlovento family and we hope to see you soon in your home away from home
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Back from another great vacation. Many renovations and upgrades done over the covid restrictions. The staff and management were always helpful and courteous. The entertainment team made sure you always hade fun and the evening entertainment was top notch. Met many new friends. The food well is Cuba but always found something to eat. The pool was exceptional.
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Date of stay: May 2022Trip type: Travelled as a couple
1 Helpful vote
Helpful
Response from Klaus Klaus, General Manager at Hotel Roc Barlovento
Responded 11 May 2022
Thank you very much for your feedback. The Roc Barlovento team looks forward to your visit, so that you can enjoy your stay with us.
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What can I say…. This is now my second home ❤️❤️❤️ Absolutely loved everything and wish I was still there. The management and staff are top notch. Made friends for life. Everyone made sure everything was always perfect. Thanks for the best vacation ever!!! We can’t wait to go back ❤️
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Date of stay: April 2022Trip type: Travelled with friends
1 Helpful vote
Helpful
Response from Klaus Klaus, General Manager at Hotel Roc Barlovento
Responded 8 May 2022
Sun_Bella.....We thank you for your opinion, we are glad that you have found your home away from home with us and we hope to see you again.....greetings on behalf of the entire Roc Barlovento family
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ALSO KNOWN AS
barlovento hotel varadero, barlovento cuba, gran caribe club barlovento, hotel barlovento, barlovento varadero
LOCATION
CaribbeanCubaMatanzas ProvinceVaradero
NUMBER OF ROOMS
293
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Claim Your Listing Frequently Asked Questions about Hotel Roc Barlovento
Which popular attractions are close to Hotel Roc Barlovento?
Nearby attractions include Varadero Street Market (0.5 km).
What are some of the property amenities at Hotel Roc Barlovento?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at Hotel Roc Barlovento?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Roc Barlovento?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Hotel Roc Barlovento?
Conveniently located restaurants include La Casa del Chef, La Vaca Rosada, and Kiki's.
Are there opportunities to exercise at Hotel Roc Barlovento?
Yes, guests have access to a pool during their stay.
Does Hotel Roc Barlovento have airport transportation?
Yes, Hotel Roc Barlovento offers airport transportation for guests. We recommend calling ahead to confirm details.
Are there any historical sites close to Hotel Roc Barlovento?
Many travellers enjoy visiting Cueva de Ambrosio (13.8 km).
Is Hotel Roc Barlovento accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.