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Iberostar Grand Packard

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Traveller (250)
Room & Suite (49)
Pool & Beach (32)

About

Location
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Value
This hotel offers travellers an atmosphere that's very evocative of the charm of Old Havana and which completes its offer with services and luxury facilities. This new 5-star hotel offers the most sophisticated travellers 321 luxury suites and rooms, plus 3 restaurants and 3 bars, Cigar Lounge, fitness centre with classes, a concierge, pillow menu, body and beauty treatments, a large outdoor pool, views of the Bacardi building... All of this in an exceptional location to experience the most exciting parts of the historical centre of Havana. This country with lots of history awaits, and it offers you a unique holiday!
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Property amenities
Pool
Room service
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Airport transportation
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting rooms
Sauna
Wheelchair Access
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Room features
Air conditioning
Minibar
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
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193Reviews
324Photos
13Q+A
14Room tips
Traveller rating
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Popular mentions
My mother and I stayed at Hotel Iberostar Packard for four nights (first two and last two nights out of seven nights) of my Cuba trip. Leyanis helped us with the check-in to the hotel, which was easy and simple. We were also given a welcome drink upon check-in. Free wifi cards
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Response from QualityMCuba, Quality Manager at Iberostar Grand Packard
Responded 1 week ago
Dear guest, It has been a real pleasure to read this excellent review of your recent holiday with us at our hotel and we really appreciate that you took the time to write and share it with us and other travellers. The fact that we were able to exceed your expectations with our excellent standards in every area that characterise our company is of great importance to us. It is therefore very satisfying for us that you have kept us in your fondest memories and it would be wonderful to welcome you back again. Best Regards, Quality Manager Iberostar Grand Packard
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Hotel's Favourite
We just returned from an excellent week in Havana at the newly opened (3 months) Grand Packard. IT IS WORTH EVERY CENT! The hotel is spic and span and very well operated - Breakfast is included - and its a top shelf European style buffet - with enough for everyone and
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Response from IberostarHoteles, Quality Manager at Iberostar Grand Packard
Responded 3 Jan 2019
Dear guest, We want first of all for you to know that we are really pleased that you had such a fabulous holiday with us and we want to thank you for sharing your wonderful experience with others. As we work hard on a daily basis to exceed the needs and goals of our valued guests and provide them with a feeling of joy and total comfort, we are obviously flattered by your kind words. Again, we want to express our gratitude for this wonderful feedback and hope to have the honour of serving you again soon. Best Regards, Quality Manager Iberostar Grand Packard
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We came upon this beautiful hotel and stepped in to ask a question. The staff, Pedro and Soyma to name a few, were immediately accommodating and so pleasant, they went out of their way to help us with our problem. If one person didn’t know the answer, they found someone who did.
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Response from QualityMCuba, Quality Manager at Iberostar Grand Packard
Responded 1 week ago
Dear guest, Thank you very much for your review of our establishment. We are always very happy to receive confirmation our guests have enjoyed an excellent holiday and have left with wonderful memories. Our combination of both a friendly and competent service is one of our highest priorities and we are constantly working to provide our guests with an excellent experience. Finally, we thank you once again for your kind comment and we look forward to welcoming you back again. Until then, we wish you all the best. Kind Regards, Quality Manager Iberostar Grand Packard
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Everything is good and the best service from Fidel,,, see you soon guys 🥰,,, lo mejor de todo es FIDEL LO MEJOR DE LOS SERVICIO,, nos vemos pronto todo espectacular y una vista hermosa,, thanks you for everything gracias 🙏 por todo
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Response from QualityMCuba, Quality Manager at Iberostar Grand Packard
Responded 2 weeks ago
Dear guest, Thank you very much for your review of our establishment. We are always very happy to receive confirmation our guests have enjoyed an excellent holiday and have left with wonderful memories. Our combination of both a friendly and competent service is one of our highest priorities and we are constantly working to provide our guests with an excellent experience. Finally, we thank you once again for your kind comment and we look forward to welcoming you back again. Until then, we wish you all the best. Kind Regards, Quality Manager Iberostar Grand Packard
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we have taken 3 rooms for 4 nights .It was opened in sept 2018.The rooms have good size and amenities.However check in is long process.People work slowly and oftentimes in 2-3persons.So check in is tedious.Very little English is spoken in the breakfast table and orders are
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Response from QualityMCuba, Quality Manager at Iberostar Grand Packard
Responded 2 weeks ago
Dear Guest, Thank you for choosing our gorgeous 5* hotel in beautiful old Havana and for providing us with your evaluation of your stay. Whilst we are thrilled to hear that you enjoyed our hotel's excellent accommodation and amenities, we are sorry to hear you found discrepancies with our service. Firstly we would like to say how much we regret to read that your check-in and check out experience was not as you had hoped. The reception of our guests is incredibly important to us as the welcome our guests receive and the efficient manner in which they are assisted contributes a great deal towards the reputation of our hotel. We will certainly relay your critique to the reception team and apologise for any inconvenience caused by the delays as this is certainly not our usual standard of service. With regards to your comments relating to the service provided by our wonderful team in the various areas of our hotel, please be advised that our professional staff are carefully selected and receive constant training in order to ensure our great customer service standards for which Iberostar are known for, are maintained. All our team members do their best to work as efficiently as possible and are without exception, courteous, helpful and friendly. We sincerely regret if at any moment this was not your impression and rest assured all your comments will be shared with the team as we intend to take full advantage of the improvement possibilities they provide. Thank you once more for sharing your experience, we do hope we will have the pleasure of your company on another occasion so we may truly exceed all your expectations. Best regards, Quality Manager Iberostar Grand Packard
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zona interior
Bathroom of room 1041. Complimentary bathrobes. The tub was large enough for two!
Entryway, second restroom (WC), and living-room of room 1041.
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12345610
You might want to call the hotel. I stayed on the 10th floor. The rooms were all suites and included butler services.
1 vote
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Is the food all inclusive with the room price or do you have the pay for the food at the restaurants?
Hello, Breakfast is inclusive, lunch and dinner is not, but in case you are interested, when you go to the website to do a reservation, they do offer Dinner with the package for a bit more, check the website and click on the option, you will see the difference with Dinner and Without, but breakfast buffet is inclusive, if you decide not to purchase with dinner, there are plenty around the hotel in the area to have lunch and dinner, enjoy your vacation.
1 vote
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Yes there is a good safe! And for this hotel you do not need a european adapter, but you will need it everywhere else!
0 votes
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When does this hotel officially open please?
Cuánto podrìa costar tomarse un cócktel en este hotel..???
0 votes
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123
"give a free wifi card for five hours daily"
"Atlantic view rooms provide a fine view over the Ocean and El Morro."
"Make sure you get the bed style you ordered at check-in or you will have to go back to the desk"
"Corner suites and those with vip lounge access are best"
"Top floor (10th) rooms come with free breakfast in a private dining room"
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PRICE RANGE
US$212 - US$604 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanCubaCiudad de la Habana ProvinceHavana
NUMBER OF ROOMS
321
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