Grand Mirage Resort & Thalasso Spa - Bali
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Grand Mirage Resort & Thalasso Spa - Bali

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Panorama at the Grand Mirage Resort
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Watersport
Pool & Beach (1108)
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Avg. $250 /night, 2/8 - 2/9
$268
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$247
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$226
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About

#1 of 7 resorts in Tanjung Benoa
4.3 of 5 bubbles
Location
4.2 of 5 bubbles
Rooms
4.2 of 5 bubbles
Value
4.4 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
4.3 of 5 bubbles
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Grand Mirage Resort & Thalasso Bali is a 5 star Bali resort with a large white sandy beach right in front of the resort. With 380 rooms & suites, including new wing Family Paradise, it is set among beautifully landscaped tropical garden. Rising like a vision from the Balinese sea, it is located on the tip of Nusa Dua beach, Tanjung Benoa, Bali’s watersport center. Prime position only 20 minutes from Bali International airport, the Grand Mirage Resort is the perfect choice for a serene getaway to the Island of the Gods. Grand Mirage offers a whole new class of luxury All Inclusive and room and breakfast packages as well as an almost unlimited choices entertainment and leisure activities for adult and kids including wall climbing, adult water slide, mini water park, indoor and outdoor playground for kids. On top of it, it presents 7 world class gourmet restaurants of which one is available 24 hours, with a wide selection of food & beverage choices. Hotel guests may also enjoy the Thalasso Bali Spa and Aquamedic pool with each spa room designed with its own theme in mind, hosted by professional Spa therapists, giving the perfect relaxation.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Beach
Bicycle rental
Babysitting
Parking
Wifi
Fitness / spa changing rooms
Fitness classes
Pool / beach towels
Pool with view
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Kid-friendly buffet
Swimup bar
Poolside bar
Diving
Water park
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Table tennis
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Air conditioning
Private beach
Additional bathroom
Housekeeping
Minibar
Refrigerator
Cable / satellite TV
Interconnected rooms available
Private balcony
Room service
Safe
VIP room facilities
Wake-up service / alarm clock
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Classic
Ocean View
Languages Spoken
English, German, Indonesian

Location

Jl. Pratama No 72-74, Tanjung Benoa 80363 Indonesia
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 80 out of 100
80
Bali Ngurah Rai Airport
6.7 km•
See all flights
4.5
4.5 of 5 bubbles6,608 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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Nestled on a serene beachfront, the Grand Mirage Resort & Thalasso Spa in Bali is often celebrated for its cleanliness and inviting atmosphere, despite some areas needing a refresh. The resort's extensive amenities, including a range of pools, activities for kids, and water sports, are popular among guests. Service at the hotel is frequently commended for its friendliness and professionalism. While the rooms are spacious with scenic ocean views, the decor may feel outdated to some. Although views on value vary, the location is consistently praised for its tranquility and convenience.
Location
Beachfront
Atmosphere
Inviting
Rooms
Spacious
Value
Expensive
Cleanliness
Spotless
Service
Attentive
Amenities
Abundant

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Detailed Reviews
Carolyn S wrote a review Nov 2024
+1
5.0 of 5 bubbles
What an amazing experience. It definitely exceeded my expectations.

I stayed in a pool access room and did not regret paying the minimal extra to have this room as it was well worth it.

Travelling with my mother it guaranteed us a ground floor room but was also a great position for all access to the cafe, pool, swim up pool bar and beach.

We chose the all-inclusive package but at no time expected the multiple different choices we would be entitled to. There were 6 different restaurants, with multiple different cuisines and the cocktail list to choose from was mind blowing with different choices at different restaurants as well. The breakfast on offer was the best I have experienced in all of my travelling with something to please any appetite or diet.

I like the way they had the 2 separate buildings (family paradise) for the families with kids and the Grand Mirage for those with or without kids but what it did was minimize the kids running around the pool with the swim up pool bar. Don't get me wrong there were still kids around but there was so much for them to do at the other pools with the slides and additional activities they weren't interested in coming over and the additional of the adult only infinity pool was great.

 Although we did venture out to see a few sights there was actually no need to with all the activities and nighttime entertainment supplied.

I am definitely organizing another visit after easter 2025 when the lazy river is completed.

The staff there were absolutely amazing, they could not do enough for us. From the work experience lad assisting us to our room and explaining where things were located to the staff who filled the mini bar daily and cleaned the room and added personal little additions like elephants and people made out of towels and little leaves with frangipani's with 'sleep tight' written on them. They all made our stay extra special.

If you are looking for a place where you can unwind, and everything is taken care of this is your place and it is not too far out to travel and do some sightseeing if you still wanted to, but you could honestly come here and just enjoy the entertainment and activities provided without having to leave the resort.
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Date of stay: October 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gowtham T wrote a review Feb 2024
5.0 of 5 bubbles
My wife and I are picky people, we are the sort of people who would bring and wear our own slipper to walk around our hotel rooms and showers because we are cautious of cleanliness. We budget and track each pound to make sure we stick to our budget and most of all we are critical of our foot because we look for variety, flavour (herby and spicy) and texture such as crispiness and roasted flavours.

Grand Mirage exceeded our expectations with 6 night accommodation that had a beautiful room and view, delicious buffet with great variety from sweet and savoury to spicy and fresh.

The beach well maintained and the pool has depths enough for children to a tall 178cm person still not touching the bottom.

It’s tranquil and well maintained and the staff are generous including late checkout till 2pm (I’ve never had that before it’s great).

Good sleep and good rest back in the hotel room is so important so I wanted to give a shout out to Sudayasa. He is the individual maintains out hotel room and every day I come back to a room that’s cleaned, organised, floors sweeper and mopped, sheets and towels replaced, bath tubs cleaned and my clothes folded tidy on the bed.

You can see why a picky person like me felt so comfortable in this space even without those slippers. Not a single bug in the room and not a single hair on my sheets, floor or bathroom.

I’ve fallen for this resort and I know I will come back very soon.

So once again to Sudayasa, thank you.

G&T from London
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
lambchop801 wrote a review Aug 2023
+1
5.0 of 5 bubbles
We have just finished a two week stay at the Grand Mirage Resort & Thalasso in Bali and I cannot stress enough what an amazing experience it has been. From the minute we arrived to the minute we left, the staff have been so friendly and welcoming, the food has been consistently delicious and the service we received has been excellent. After 24hrs of travelling to get to Bali from the UK, we arrived at the hotel and were immediately presented with a free drink in a coconut. The hotel foyer is beautiful and I just stood there in awe. Check-in was easy and porters took our suitcases to our room and showed us all the facilities. We stayed here on a bed and breakfast basis so enjoyed the free buffet breakfast each morning. So much variety! Literally anything you could want, from any culture. We ate at the hotel 3 times in the evening as paying guests, at the grill by the beach and every time the food was excellent. Our room was cleaned by Widi, who also left us towel animals and lovely little notes which I always looked forward to after a ‘hard’ day at the beach. The hotel and pool/beach areas are immaculately clean and tidy, spacious and enough room for everybody. You can borrow pool towels every day and we never had trouble getting a sun lounger (we went during UK summer holidays so the Australian kids had gone back to school). The hotel is in a great location with the beach on one side and a variety of shops and restaurants/bars on the other. It is in a tranquil location, but with plenty to do in the evenings and plenty of places to eat, and easily accessible for day trips. You can snorkel in the sea and we saw many starfish, fish, sea worms and crabs. There are lots of water sports that you could do too. I would definitely come back and stay here and highly recommend it!
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Date of stay: August 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: The hotel room has a hair dryer, toiletries, kettle & mini fridge. The shop opposite the hotel...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand Mirage Resort Management, Other at Grand Mirage Resort & Thalasso Spa - Bali
Responded 7 Aug 2023
Dear lambchop801, Thank you very objective and detail feedback on your recent stay at our Resort. We are proud to be at your service especially to know that the staff, food, and our facilities have been successful in making up your holiday with us as a great one. We look forward to your upcoming visit to this paradise island in the near future. Best Regards, Fabian Anders General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sarah A wrote a review Sept 2024
3.0 of 5 bubbles
Amazing kids club, but otherwise the price paid does not match our expectations. The waterslide is very old and unsafe and kids were over it very quickly. There was little supervision of older kids and staff not very concerned about safety on the waterslide so I’m very glad we didn’t witness an horrific accident. The kids area pool is like a warm bath and the same 5 songs blaring over the speakers all day makes it very hard to relax. The other pool was nice but having to change over towels for cards at each pool was rather annoying.

The staff were all really great and hotel and rooms very clean, however for $400 AUD a night I would expect a slightly larger family room. Make sure you have your do not disturb light on once the kids go to sleep as we had housekeeping knock and open our door at 9pm which made an awful racket as the chain lock was on.

Meals at the restaurants were not the greatest quality however the breakfast was really nice and service also really great there.

There are also restaurants within walking distance which is great as prices at the resort are basically AUS prices. Bali Collection had a shuttle service which is also very handy as there are lots of restaurants there. If you miss the shuttle times the security there organise a car service with set prices and very friendly drivers.

We loved Wini at the kids club and that was the highlight of the kids stay, great selection of daily activities and most of it is free unlike other resorts we have been too. The kids loved the turtle release activity

What we absolutely loved was the availability of drinking water every where with filtered water stations all over the resort. So be sure to bring a refillable bottle. This was such a great addition and we loved not having to purchase bottles of drinking water.
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Date of stay: September 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand Mirage Resort Management, Other at Grand Mirage Resort & Thalasso Spa - Bali
Responded 22 Sept 2024
Dear Sarah A , Thank you for staying with us and bringing this to our attention. We are glad that the kids club and its activities, especially the turtle release, were clear highlights, along with the attentive staff and cleanliness. The availability of refilled water stations was a big plus, making it easier to stay hydrated without the extra cost. We’re continuously working to improve, and your insights will be shared with our team. Our goal is to provide a seamless and special experience, and I’m sorry we fell short of that during your stay. Hopefully we could still be able to be at your service and seeing you back at the resort! Best regards, Fabian Anders General Manager
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These reviews are machine translated from their original language. Show machine translations?
Dooku wrote a review Jan 2025
Chiba, Japan
+1
5.0 of 5 bubbles
We chose this hotel on the terms of five stars, Japanese check-in and all-inclusive.

I enjoyed relaxing at the beach and pool. Especially the cocktails we had at the Adult Only Innity Pool were the most relaxing! It may have been just a coincidence, but it was nice to have sunny weather during my stay, even though it was raining season. Thanks to you, I got a tan and became Balinese in a day.

Marine sports include jet skiing and kayaking! Windsurfing was abandoned due to the strong wind! I also did yoga, sup yoga and aquabics.

The food is neither good nor bad, the food was Indian and this is available at the reception upon reservation. There was a dress code, but everyone was wearing sandals and T-shirts. Bintang beer is delicious!

If you are a first-time user of this hotel, we would like to inform you that it is not listed in the hotel information. The laundromat is located in the family building, but is styled to buy coins at reception for Rp50,000. I used it because it was free for one person, two a day, and four for two. The quality of the laundry is pretty good.

The Japanese type A outlet is available, but only type C was available by the sink. People who need a transformer (220V to 100V) are not likely to be rented out at the hotel, so those who desperately need one must bring one.

Finally, I would like to thank Kohei-san for giving me detailed advice in Japanese. It was great to be able to communicate with them on LINE if I didn’t understand anything.
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Automatically translated
Date of stay: January 2025Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nazar S wrote a review Oct 2024
4.0 of 5 bubbles
We went as a family holiday with 2 children and booked the family suite for 6 nights.

Overall v nice experience. Staff were extremely helpful and polite - big shout out to Rehmad who was extremely friendly with our kids and dropped us back to the airport.

- kids room with bunk bed and roll out bed so can fit 3 children. Bathroom has kids sized toilet, sink and shower - very cute and useful!

- The main room is big with a comfortable bed and big balcony. The toilet is incredibly high up and must be designed for giants - we ended up using the kids toilet most of the time!

There is a small water play park, kids club with a soft play, playstation games, kids billiards table.

There is a bigger main family pool with a single slide. The pools are very clean and tidy and well maintained.

There is a poolside restaurant with reasonable priced and reasonable quality food.

The resort has the main resort area and a families resort. You can walk along the beach to either side within 5 minutes.

The family resort is separated from the main resort. At times this felt almost like families were pushed towards a 'lesser' side. For example, the beach in the families resort is no where near as clean as the main resort beach. The main resort beach has an inflatable slide, trampoline etc in the sea whereas the family side doesn't. It's not a long walk from the family side to the main beach but it just shows a separation. Guests are allowed to use all facilities regardless of which area you're staying in.

The lobby and restaurants in the main area are much nicer and grander than the family resort.

At check in we were told families could enjoy the breakfast at either the family restaurant or the main restaurant. We were told specifically the breakfast is the same at either so we opted to have breakfast at the family restaurant. On the last day the other family travelling with us decided to check out the main restaurant and found a much nicer spread with multiple more fresh food stations and more variety of food. This was very disappointing as we were told specifically the breakfast was the same on either side and further made us feel like families were separated in this resort with lesser facilities than the main resort.

Pros:
- Friendly staff
- Very helpful staff and excellent communication
- Good facilities

Cons:
- Lesser facilities unless you use the facilities in the main resort.
- Poor breakfast spread at the family resort

Overall I would stay again but make more of the facilities in the main resort and especially have breakfast in the main restaurant.
Read more
Date of stay: October 2024
3.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
Room Tip: Try having breakfast in main restaurant rather than family resort restaurant Main beach nicer...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Buzzybee736 wrote a review Mar 2024
Port Macquarie, Australia
5.0 of 5 bubbles
The Grand Mirage All Inclusive Package we found to be well worth the money - the voucher inclusions for the water sports, massage, Devdan Show etc were great value as was the dining and drink choices from al a carte to buffet, seafood to all variety of Asian.

Kids club had a variety of free and paid activities with the Foam Party and movie night with teepees and popcorn being the highlights for our junior.

Staff were attentive, helpful and always with their beautiful Balinese smile from greeting you at reception, restaurants , by the pool, housekeeping, maintenance, gardener, spa, security - a very happy workplace

Cleanliness and hygiene was excellent.

There are 2 pools one of which is the ‘adults only’ infinity pool (overlooking the ocean)with cabanas where you can also enjoy the famous floating breakfast

Our room was 4428 a suite with a lounge room overlooking the ocean in the main building and it was absolutely gorgeous with a 4 poster bed with curtains
The air conditioning temperature was set perfectly.
Room was spacious as was the bathroom which also had a stand alone bath ( with bath bombs and bubbles)
Lots of coat hangers which was great to see!!!

Our friends stayed in Paradise Country which was the family side of Grand Mirage which is about a 3min walk from the main building along a path via the beachfront.

The rooms are nice and well set up families.

Dinner entertainment some nights includes the appearance of a magician going from table to table involving them in the tricks. . . I’ve never seen so many little eyes like saucers lol

All kids activities, waterpark and anything family related happen here. It is more modern than the main building and if you are looking for quiet this is not the place to be 🤣.

Special mention to
Kevin in Grand cafe
Siti in Thalasso Massage
The amazing luggage boys and trainees who greeted us every time we went out and came back. . . Your smiles are infectious

Terimakasih Grand Mirage for an amazing stay !
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Date of stay: March 2024Trip type: Travelled with friends
Room Tip: Grand Mirage - main building Paradise Country 3mins walk along paved beachfront best for...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Deanne K wrote a review Jan 2025
Adelaide, Australia
+1
5.0 of 5 bubbles
We travelled with a large group (8 adults, 9 children) staying at the Family paradise - ground floor rooms with easy pool access. I was very impressed with the rooms, having a separate kids bunk/trundle room and kids sized bathroom was so convenient! Kids club was excellent and we enjoyed a lot of the activities - animal show, foam party, kids yoga etc. The kids pool also had spontaneous free snacks for kids in the afternoon at times - fairy floss, fruit kebabs , gelato. Breakfast was excellent and again geared for kids with marshmallows etc on offer.

I loved the daily yoga classes at the main resort section , they even had stand up paddleboard yoga ! Aqua aerobics, volleyball and lots of other fun activities. We did go between both resorts for meals and swimming pools (2 min walk or free shuttle if raining ) , in the end we preferred the air-conditioned breakfast (although smaller selection) at the Family building.

I am not the type of traveller who just stays at the resort - there were actually a lot of shops on the main street , day spas, laundry services , tailor, supermarkets and Bumbu Bali restaurant/cooking school which is a must-visit place for authentic Balinese food. Also a shuttle bus to the local mall. It is further away from a lot of attractions, around 45 mins to Jimbaran and Kuta depending on traffic.

Staff were so friendly and welcoming. Free water filter stations so you can refill.

We didn't do the all inclusive package as we were doing a few day trips. I didn't really enjoy the food at the hotel (except for breakfast) as it was expensive and always seemed to take ages and limited menu by the pool . Room service was excellent though.

They are building a lazy river to be completed in March - resort will be even more awesome when this is done!

Downsides
- kids club has waterslide park area but this is not separated by a fence and made me too anxious to leave my kids there
- my 3yo could easily unlock the sliding door and walk towards the pool by himself
Read more
Date of stay: January 2025Trip type: Travelled with friends
Room Tip: You can make the most of both hotel facilities , it is a 2 minute walk. Breakfast is more...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Meander36990415036 wrote a review Jul 2024
United Kingdom
3.0 of 5 bubbles
When i read some of the reviews on here i think did i go to same place? At absolute best this place is AVERAGE yes a 5 star but that is based on facilities. If you are visiting this hotel and have high expectation then lower them a lot unless you are used to average then it's just for you. Where to begin the hotel is dated but is undergoing a revamp. The staff are wonderful so helpful well 90% of them anyway more so if you give a little tip. But some are just so miserable and should not work in customer facing hospitality.

Food is average we went tried all the restaurants the Bumbu Indian was good as was the Jukung. we also went to the Ibu where we were the only diners which is a shame as the food was very the service was excellent as you can imagine being the only 2 in there. Chop Stix the Chinese restaurant was poor if it wasn't part of the All inclusive and i had to pay I'd be very disappointed it was like a very poor take away. The Buffet's are the usual full of kids picking food up and putting it back down without tongs coughing and sneezing all over everything but that's buffets for you. we ate at one once and my wife ended up ill for 5 days after eating fish.

Pool area was good we used the Adults only pool mainly but the first week you had to be early pre 7:30am to get a bed i didn't mind as i like to watch the sun rise. they say if you reserve a lounger before 9:30am they will remove towels. This never happed it was more of a idle threat. many were reserved before then and the occupant turned up after 11am. The pool is clean and has great views. The main pool on the other had is not so clean this has the swim up bar in. the swim up bar is always full of lets say happy (drunk) people and kids who somehow never need to use the toilet large bladders i guess there is a family paradise just along the prom with slides and activities but here has loads of kids. The beach has pleanty of loungers but alas only one lonely parasol.

We went to spa as we had a $100 voucher to use we got a couple package and had to pay $68 additional which was fine. what we had was good. if you go over the road to Bali Nails and Spa you have a much better massage, Manicure and pedicure for a fraction of the cost and it was far better. it was £5 massage and £15 for the manicure and pedicure including Gel nails.

The place has plenty of positives the staff on a whole are great. the facilities are great . But if you are expecting what you see on the videos the they show on Instagram and Facebook and based on other reviews on here then you will be disappointed. If you lower your expectations to that of a 3 star place they you will be happy

Also for some reason the General manager reserves a table at the bar most nights so he's priorities are the guests.
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Date of stay: July 2024
2.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand Mirage Resort Management, Other at Grand Mirage Resort & Thalasso Spa - Bali
Responded 10 Jul 2024
Dear Meander36990415036, Thank you for sharing your detailed feedback on your recent stay at the Grand Mirage Resort & Thalasso Bali. We appreciate your honesty and are truly sorry that your experience did not meet your expectations. With interest we were reading your first review you posted on 28 June 2024 but then you deleted your review! And now you come up with a 2nd review. We certainly understand that the Grand Mirage will not appeal to everyone, It does appears that we have unfortunately fallen short of our goal across many of the touch points that you experienced, which is unfortunate, as Grand Mirage does have a good reputation in the market, but if the hotel is not your type, then it becomes hard for us to impress you with what we offer. We understand how important it is to deliver on the promise of a 5-star experience, and your feedback highlights several areas where we need to improve. We have no renovation at the moment, some regular maintenance is needed to maintain our facilities on shape. We are pleased to hear that the majority of our staff were helpful and friendly. However, we are concerned about your interactions with the less amicable team members. Training continually given to make sure the service is delivered. Your mixed experience with our dining options is noted. We are particularly concerned about the hygiene issues at the buffet and will be reviewing our food handling and service procedures to prevent any future issues. We aim to provide a consistently high-quality dining experience across all our restaurants. Our pools clean daily after the pools operational hours closed daily and in the morning before its open. Our Thalasso is a spa with luxury international standards with its ambience, products, therapist skill, and other details. The whole experience felt in our spa would be different to that of outside street Spa. The General Manager’s priority is the well-being of all the hotel guests and like in any restaurant/hotel guests have the right to reserve tables and we try to make their request possible. Thank you once again for your feedback. Best regards, Fabian Anders General Manager
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YonYon15 wrote a review Sept 2024
Melbourne, Australia
5.0 of 5 bubbles
Recently returned from our eighth all inclusive three week visit to the Grand Mirage and, as always, wonderful beyond words. It remains my happy happy place and somewhere I look forward to returning to each year.

Staff greet you and treat you like royalty – always smiling and nothing is too much trouble. We say a special thank you to the following staff who, over the years, have become our friends and to the new staff who looked after us so well – Senni, Sibang, Suda, Widia, Yeni, Apriliani, Adi Mudita, Krisna, Dwi Mahayani, Agung Sulasih, Arisanti, Poto Bagus and Suni from the Thalasso Spa.

We stayed in a newly renovated room which was very comfortable and tastefully furnished – an espresso coffeemaker is also included. The room now has a separate toilet, freestanding shower and bath and new tiled flooring. Unfortunately, there is still a lack of storage space but that’s only minor in the scheme of things. Housekeeping maintain the room beautifully with fresh towels twice a day and renew the toiletries and refill the minibar as needed.

The breakfasts are truly amazing with so many different choices, fresh fruit juices, fruit, Indian, Chinese and the usual eggs etc.

We ate at Bumbu Delhi, Ibu Kitchen, Jukung, Grand Café and the Rama Stage. A wonderful variety and well prepared.

Obviously, nothing is perfect, and we did have some problems, which we conveyed to management for actioning. Nothing is ideal but if you dwell on the not so good things you won’t enjoy the really good things.

In the near future there are going to be more changes to the Grand Mirage and we look forward to checking them out for our ninth visit next year.
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Date of stay: August 2024
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Domenic C wrote a tip 3 Feb
2 contributions
5.0 of 5 bubbles
"The breakfast wasn’t the best I have had in Bali. If you have children the kids club was really good with activities and friendly staff"
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Sharkey wrote a tip 3 Feb
Perth, Australia11 contributions1 helpful vote
5.0 of 5 bubbles
"Plenty of other places to eat across the road, so if restaurants not to your liking in the resort, just cross the road. "
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MICHAEL C wrote a tip Jan 2025
Sydney, Australia3 contributions4 helpful votes
5.0 of 5 bubbles
"Please respect these amazing people "
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Katrina L wrote a tip Jan 2025
Melbourne, Australia60 contributions21 helpful votes
2.0 of 5 bubbles
"Do not stay here"
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Deanne K wrote a tip Jan 2025
Adelaide, Australia22 contributions1 helpful vote
5.0 of 5 bubbles
"You can make the most of both hotel facilities , it is a 2 minute walk. Breakfast is more extensive at the main hotel, air-conditioned at the Family side"
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PRICE RANGE
$231 - $356 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand mirage hotel tanjung benoa, grand mirage resort bali, grand mirage tanjungbenoa, grand mirage bali
LOCATION
IndonesiaBaliNusa Dua PeninsulaTanjung Benoa
NUMBER OF ROOMS
380
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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GRAND MIRAGE RESORT & THALASSO SPA - BALI - Updated 2025 Reviews

Frequently Asked Questions about Grand Mirage Resort & Thalasso Spa - Bali
What are some of the property amenities at Grand Mirage Resort & Thalasso Spa - Bali?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Grand Mirage Resort & Thalasso Spa - Bali?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Mirage Resort & Thalasso Spa - Bali?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Grand Mirage Resort & Thalasso Spa - Bali?
Yes, free parking is available to guests.
What are some restaurants close to Grand Mirage Resort & Thalasso Spa - Bali?
Conveniently located restaurants include Sukun Restaurant Nusa Dua, Bumbu Bali Restaurant & Cooking School, and Glaze Bali.
Are there opportunities to exercise at Grand Mirage Resort & Thalasso Spa - Bali?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Grand Mirage Resort & Thalasso Spa - Bali have airport transportation?
Yes, Grand Mirage Resort & Thalasso Spa - Bali offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Grand Mirage Resort & Thalasso Spa - Bali located near the city centre?
Yes, it is 0.9 km away from the centre of Tanjung Benoa.
Are any cleaning services offered at Grand Mirage Resort & Thalasso Spa - Bali?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Mirage Resort & Thalasso Spa - Bali offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Grand Mirage Resort & Thalasso Spa - Bali?
The staff speaks multiple languages, including English, German, and Indonesian.
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