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4.0
#2 of 25 hotels in Kabukicho
Location
Cleanliness
Service
Value
Arguably one of the most vibrant, colorful cities in the world, Tokyo’s reputation as a fashion capital, food haven and mega city is well earned. Home to everything from skyscrapers to shrines to Pachinko joints, Tokyo is as multifaceted as they come. Situated right in the heart of bustling Shinjuku, Citadines Central Shinjuku Tokyo enjoys a prime location in Kabukicho, Shinjuku’s main entertainment area. The serviced residence is located near the JR Shinjuku Station East exit and across the street from Shinjuku Ward Office. An 8-minute walk will bring you to JR Shinjuku Station, one of the world’s busiest transport hubs that connects central and western Tokyo by rail and subway. The Shinjuku Sanchome and Higashi Shinjuku metro stations are also located nearby. The immediate area around the serviced residence is brimming with a myriad of entertainment outlets, restaurants, leading department stores, fashionable boutiques and mega-shopping complexes, all found within walking distance. Citadines Central Shinjuku Tokyo offers both leisure and corporate travelers a choice of 206 rooms ranging in size from 17.5sqm to 46.6sqm. Each of these rooms is fully furnished with contemporary furnishing and modern amenities, including cable and satellite television with Video-on-Demand. In the interest of guests’ comfort and convenience, a wide range of amenities and facilities can be found within the residence - including an ice machine, vending machines for soft drinks and alcohol, foreign currency exchange machine and launderette. In the tradition of Japanese hospitality, the dedicated bilingual reception staff will provide a 24-hour personalized service to help guests with any queries that they may encounter around the clock.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Mid-range
Business
Languages Spoken
English, Japanese
Location
1-2-9, Kabukicho, Shinjuku 160-0021 Tokyo Prefecture
Name/address in local language
Citadines Central Shinjuku Tokyo
2,625 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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My first time to Japan and as usual stay Ascott properties when I travelling. Guest service very friendly and efficiency, they will assist and guide you where to go with patients when I’m not sure about the location how to go. Location was good, walking distance about 10-15 minutes to Shinjuku East Entrance Station. Room was fine.
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Review collected in partnership with this hotel
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Service, Guest Services / Front Office at Citadines Central Shinjuku Tokyo
Responded 7 Mar 2024
Thank you for choosing to stay at Citadines Central Shinjuku Tokyo. We were delighted to have you stay with us and it was a pleasure serving you throughout your stay. We appreciate your comments or suggestions about your recent stay. From all of us at Citadines Central Shinjuku Tokyo, we look forward to welcoming you back here.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was our second stay at this hotel in its current iteration (our first stay was when it was still known as the Best Western) and the hotel has implemented some changes for the better. First, there are a lot of English-speaking reception staff which makes it a lot easier for international travellers. Second, there is clear information aimed at international travellers warning of the dangers of engaging with the touts outside clubs in the Kabukicho area, where the hotel itself is located. The rooms were the same as I remember - clean, comfortable and affordable. The coin laundry was also helpful. I did not opt to have the buffet breakfast this time, because there are so many other food options around the area, including a Mister Donut down the road and a Family Mart right underneath the hotel.
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Date of stay: November 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 直樹 明田, Other at Citadines Central Shinjuku Tokyo
Responded 7 Mar 2024
Thank you for choosing to stay at Citadines Central Shinjuku Tokyo. We were delighted to have you stay with us and it was a pleasure serving you throughout your stay. We appreciate your comments or suggestions about your recent stay. From all of us at Citadines Central Shinjuku Tokyo, we look forward to welcoming you back here.Guest Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The location of the hotel was really handy. We arrived quite late from Narita and needed to pop out for some food and that wasn't a problem.
We needed a room with space to repack suitcases and there was plenty of floorspace in the room we booked. For the price, I was really pleased with the spaciousness of the room. It's worth checking that the type of room you book provides you with what you need, as I think some are bigger than others.
The shower and bathroom facilities were clean and absolutely fine. It was a traditional Japanese set up where you shower outside of the bath and then use the bath for soaking.
The staff were friendly and very helpful.
Overall a really good stay and I would recommend this hotel to anyone looking for somewhere good quality to stay in this part of Shinjuku.
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Date of stay: January 2020
Rooms
Cleanliness
Service
Room Tip:Â Check that your room is the size that you want - there are a range of rooms
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Service, Guest Services / Front Office at Citadines Central Shinjuku Tokyo
Responded 7 Mar 2024
Thank you for choosing to stay at Citadines Central Shinjuku Tokyo. We were delighted to have you stay with us and it was a pleasure serving you throughout your stay. We appreciate your comments or suggestions about your recent stay. From all of us at Citadines Central Shinjuku Tokyo, we look forward to welcoming you back here.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is located within the Kabukicho area of Shinjuku. Like most other hotels in Shinjuku, prices are on the higher side due to the popularity of the area. We've stayed in Kabukicho in the past, but some how this side of Kabukicho that the hotel was located in felt much dodgier. Nonetheless, it's within reasonable walking distance of both Shinjuku and Shinjuku-sanchome subway stations which is probably the main plus point of this property.
The rooms were old and looked like they hadn't been refurbished in over a decade. That said, the rooms were still clean even though they had clearly seen better days. The wifi did not work in any of the rooms we stay in, despite them being on different ends of the same floor. This was incredibly disappointing .
Cannot recommend this hotel nor this area.
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Date of stay: February 2023
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 直樹 明田, Other at Citadines Central Shinjuku Tokyo
Responded 24 Jul 2023
Thank you very much for staying at Citadines Central Shinjuku Tokyo. We would like to share your comments with our entire staff and will make use of them to improve our services in the future. Thank you very much for taking time out of your busy schedule to provide us with your valuable feedback. We sincerely look forward to serving you again.
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If you're planning on staying here I encourage you to reconsider. We did a 2 week vacation around Japan and this was our last hotel and stop on this vacation. Across Japan we stayed at 3 star hotels and they were great, exactly what we expected. When we came to Tokyo we expected the hotel rooms to be smaller than the other city's however we expected the standard of cleanliness to be the same. This was not the case. Apart from the lobby this hotel was filthy. As soon as you exited the elevator for your floor you were greeted by dingy old stained carpets and black mold on the ceiling with the vent for the AC dripping water (see attached picture). Then when you get to your room you will see that not much care has been taken into cleaning any part of the room. The bathtub has a lining of dirt where there is a groove, the carpet will have stains, the bed will have clumps of hair, dust, and dirt dangling from it (see the attached pictures). I thought maybe this was a issue with just that particular floor so i requested a room change. Upon getting a diffrent room i saw that all the issues were still there. Whenever you enter or exit this hotel there are touts waiting for you, it is extremely frustrating. This was the most expensive hotel we stayed at during our vacation in Japan and it was by far the most disappointing. I highly recommend you stay somewhere else.
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Service, Guest Services / Front Office at Citadines Central Shinjuku Tokyo
Responded 7 Mar 2024
Thank you for using Citadines Central Shinjuku Tokyo. Regarding the cleanliness you pointed out, we apologize for the inconvenience caused. We will review the check system and improve it as soon as possible to prevent this from happening in the future. Thank you very much for taking the time to post this while you are busy. We will continue to strive to be a better hotel so that our customers can use it comfortably. We look forward to welcoming you back on your next visit.
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Location is great for vicinity to Golden Street of bars, a major shrine, shopping malls and major central train station. Room was adequate for one person, and some strategically placed PowerPoint. The furniture is very old, with scratches on cabinet, frayed chairs and dip in the mattress. Pillows were good though. Amenities like toothbrush and hairdryer is available, shoe brushes and shoe horns too. Coin operated Laundry works wonderfully too
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Date of stay: September 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 直樹 明田, Other at Citadines Central Shinjuku Tokyo
Responded 7 Mar 2024
Thank you for choosing to stay at Citadines Central Shinjuku Tokyo. We were delighted to have you stay with us and it was a pleasure serving you throughout your stay. We appreciate your comments or suggestions about your recent stay. From all of us at Citadines Central Shinjuku Tokyo, we look forward to welcoming you back here.Guest Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
4 years ago we stayed at the Citadines Central Sjinjuku and because of the central location we stayed here for some nights again. It’s on walking distance from Sjinjuku Station which makes it a perfect place. Lots of restaurants around, so easy choice. Rooms are not huge, but clean and comfortable, Very friendly staff.
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Date of stay: March 2020
Value
Location
Service
Room Tip:Â try to get a room on higher floors, because of the street noise
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 直樹 明田, Other at Citadines Central Shinjuku Tokyo
Responded 7 Mar 2024
Thank you very much for choosing to stay at Citadines Central Shinjuku Tokyo. We would also like to take this opportunity to thank you for taking the time to share your comments with us. Your kind words have given us all confidence and encouragement. We would like to continue to welcome you with our warm hospitality, and we hope that you will take another opportunity to visit us again in the future.Guest Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed 3 nights in a Premier Twin Room. Staff spoke English well and were helpful. The room was quiet and the beds and pillows were comfortable. The shower nozzle had good volume. We did not find the hotel too long a walk from Shinjuku Station with luggage (15 minutes) and the hotel was in easy walking distance to the Tokyo Government Building (free observation deck) and Shinjuku Gyoen National Garden. The Family Mart directly before the entrance was very handy to pick up snacks, lunch and drinks. There is a good variety of restaurants within a 5-10 minute radius. The breakfast however was the worst we had during our 18 days in Japan so I would recommend just going to one of the many cafes in this area instead at a more reasonable cost.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 直樹 明田, Other at Citadines Central Shinjuku Tokyo
Responded 7 Mar 2024
Thank you for choosing to stay at Citadines Central Shinjuku Tokyo. We were delighted to have you stay with us and it was a pleasure serving you throughout your stay. We appreciate your comments or suggestions about your recent stay. From all of us at Citadines Central Shinjuku Tokyo, we look forward to welcoming you back here.Guest Service
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Good location. Friendly and helpful staff. Rooms are CLEAN. Breakfast buffet was worth the money. Read in some reviews that there were touts near and they might be annoying, but no one came to bothered my group. Unlike some hotels that choose dim lights or dark colours for atmosphere, we particularly liked the brightness of the room.
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Review collected in partnership with this hotel
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 直樹 明田, Other at Citadines Central Shinjuku Tokyo
Responded 7 Mar 2024
Thank you very much for choosing to stay at Citadines Central Shinjuku Tokyo. We would also like to take this opportunity to thank you for taking the time to share your comments with us. Your kind words have given us all confidence and encouragement. We would like to continue to welcome you with our warm hospitality, and we hope that you will take another opportunity to visit us again in the future.Guest Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Every staff member was extremely helpful and kind during our stay. One of the front desk agents helped us make a reservation in Japanese at an amazing sushi restaurant. We think it was the best meal of our lives so we were very grateful for their gracious help.
The location of the hotel can't be beat with Shinjuku station just a short walk away. There's a Lawson convenience store right downstairs if you need anything, and the Golden Gai with plenty of bars is right behind the hotel. The neighborhood is lively and vibrant but the inside it's quiet and relaxing. Our room was a decent size and VERY clean. I really loved the dimmable light next to the bed.
Thank you for a perfect stay! We can't wait to come back!
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Date of stay: March 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 直樹 明田, Other at Citadines Central Shinjuku Tokyo
Responded 7 Mar 2024
Thank you very much for choosing to stay at Citadines Central Shinjuku Tokyo. We would also like to take this opportunity to thank you for taking the time to share your comments with us. Your kind words have given us all confidence and encouragement. We would like to continue to welcome you with our warm hospitality, and we hope that you will take another opportunity to visit us again in the future.Guest Service
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Chichester, United Kingdom108 contributions73 helpful votes
Sorry, I don’t know. Not in our room, though we did have coffee making facility. Lots of cafes and restaurants nearby but difficult for vegetarians and vegans.
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