Hotel New Otani Osaka
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Hotel New Otani Osaka

1-4-1 Shiromi, Chuo, Osaka 540-8578 Osaka Prefecture
Traveller (1107)
写真はイメージです
Room & Suite (534)
Dining (134)
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About

4.5
#5 of 171 hotels in Chuo
4.2 of 5 bubbles
Location
4.5 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
4.1 of 5 bubbles
Value
This award is our highest recognition and is presented annually to the top 1% of businesses across select categories.
Hotel New Otani Osaka is facing the verdant expanse of Osaka Castle and Park, yet offers an easy access to the city center as well as major visitors sites in Kyoto, Nara and Himeji. Its naturally lit four-storey Atrium Lobby immediately lets the guests know their stay will be a special one. Impeccable service and stylish comfort assure top quality accommodation as well as a personal satisfaction for every guest. From your room, enjoy a "Royal View" of Osaka Castle.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Adult pool
Bar / lounge
Taxi service
Conference facilities
Banquet room
Car park
Fitness / spa changing rooms
Sauna
Hot bath
Indoor pool
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Rooftop bar
Meeting rooms
Facial treatments
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Shops
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Air conditioning
Desk
Room service
Safe
Minibar
Flatscreen TV
Bath / shower
Telephone
Wardrobe / wardrobe
Bottled water
Wake-up service / alarm clock
Refrigerator
Radio
Complimentary toiletries
Hair dryer
Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Park View
City View
Languages Spoken
English, Japanese

Location

1-4-1 Shiromi, Chuo, Osaka 540-8578 Osaka Prefecture
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 98 out of 100
98
Itami Airport
13.1 km
See all flights
Kobe Airport
Oosakajoukouenn
4 minRailway
1,869Review34Q+A100Room tips

Reviews
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Detailed Reviews
johnmatthewsinla wrote a review Jan 2020
Los Angeles, California
5.0 of 5 bubbles
I’m a business traveler who’s had the fortune of staying at some of the more upscale hotels in the world.

The New Otani in Osaka clearly caters to business travelers, so I began retroactively kicking myself for choosing it as our Osaka lodging for my and my wife’s honeymoon since it was clear that on days where there aren’t business conferences being conducted, it’s dead.

That said, these supposed downsides become an upside. There are so many staff to cater to every whim, and so so with a smile. I basically had to bribe the bellhop woman not to carry our heavy bags, she was so eager to please.

The rooms are dated but gigantic. It’s not near Osaka nightlife, but the metro ride isn’t too bad. Plus, Osaka castle is amazing.

I initially regretted booking here when I checked in, and realized the location (aka not close to Dotonbori). The friendliness of the staff utterly changed my opinion. As friendly as any Four Seasons.

Kudos to the manager and staff of this establishment.

PS: there’s a FamilyMart across the street with incredible FamilyMart food.
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Date of stay: July 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Osaka_Castle_View, 支配人 at Hotel New Otani Osaka
Responded 31 Jan 2020
Thank you very much for taking time to leave your comments on our site. We appreciate your choosing the Hotel New Otani Osaka on your honeymoon and are delighted to find out that your experience with us was memorable and enjoyable. It is with pleasure that we look forward to welcoming you to our hotel again. 
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DonitaPo wrote a review Mar 2023
Santiago, Chile
+1
4.0 of 5 bubbles
an absolutely stunning hotel located nearby Osaka castle, which you can actually see from some of the rooms. The only reason why I’m not giving in five stars is because it is located in an area where there are not too many good restaurants. Most of the restaurants are in the New Otani premises, but they don’t really have any priority from people staying there, so I was unable to get seating at any of the restaurants in the hotel, which, of course was uncomfortable for my one night stay. the rooms are very elegant. Everything is pristine the bathroom has toiletries, everything impeccable, and they have complementary water, coffee, and tea. The view to the Osaka castle is breathtaking and honestly it is as good as it gets from accommodation perspective. Very happy with my stay.
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Date of stay: March 2023Trip type: Travelled solo
Room Tip: Reserve table at the restaurant of your choice beforehand
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Robert W wrote a review Nov 2020
Camberley, United Kingdom
5.0 of 5 bubbles
I have stayed about 25 times. For about 20 years l travelled, mainly in East Asia and the USA, with expenses paid. Now I pay my own bills l continue to stay in the New Otani although I can't afford to eat in the hotel, because the room price is very reasonable and very few hotels anywhere,even at three times the price, can match the standard of service.
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Date of stay: November 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
solo-reader-wanderer wrote a review Jul 2023
Chicago, Illinois
5.0 of 5 bubbles
If nothing else, the view would have made our room worth it. We watched the sunset over Osaka Castle and the park, and it was glorious.

But in addition, the bed was incredibly comfortable, the bathtub was lovely, the room was luxurious, and the staff was extraordinarily attentive. They helped us get around Osaka.

The hotel also has a cheap shuttle that picks up from it and two other hotels to go to Shin-Osaka station, which saves a lot of time and worry, and was a true lifesaver.

The location is good—it's an easy walk into the castle park, and the subway connects to the rest of Osaka. Our location couldn't be beat with the views we had of Osaka throughout.

The lobby is glorious and beautiful and includes incredible dessert shops and restaurants. It's fancy, but we were never made to feel out of place, even when we first appeared, sweaty and tired.

We stored our baggage with them on the 2nd day so we could explore before our train out of the city, and when we picked it up I had realized I had lost my Suica card. We inquired, and they not only had it, but had also carefully packed up all our half-full toiletries, which we'd left on purpose—while we didn't need them, that's the vibe of this hotel, it's detail-oriented and they're incredibly invested in taking care of their guests.
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Date of stay: April 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KiPa wrote a review Jun 2024
Columbus, Ohio
5.0 of 5 bubbles
Location: right next to JR line (Osaka Loop line) making it so easy to make Osaka as a base and go to Kyoto, Hiroshima etc. Right next to Osaka Castle. A little dated but clean. We requested an air purifier/ humidifier which they brought over in 2 minutes. Beds were very comfortable. We had a triple room. Room size was big which was one of the main reasons for picking this hotel over there Thera. Bed sizes were long which was very important. Amenities were great. Service was simply world class. Breakfast was very good. Open till 10am. Concierge desk was great too. Taxis are always available there at different time of the day. We found that Taxis were not that expensive allowing door to door travel rather than 10-20 minute walk each time you take public transportation. This helped a lot when you are doing 10-20k step days as is. I was a little nervous that this was a little out of the way when I booked it. I’m glad we picked this place.
I’d pick this hotel any day!
Great management great service. So impressive!
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Date of stay: June 2024Trip type: Travelled with family
Room Tip: Right next to JR line. Taxis!!!! Not that expensive making our lives so comfortable.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel New Otani Osaka Manager, 支配人 at Hotel New Otani Osaka
Responded 14 Jun 2024
Dear KiPa, Thank you for sharing your experience with us. We are delighted to hear that you enjoyed your stay at Hotel New Otani Osaka. We are pleased that our strategic location near the JR line and Osaka Castle contributed positively to your travel convenience. It is wonderful to know that you found our rooms spacious, clean, and equipped with the amenities you needed. Your kind words about our service, comfortable beds, and breakfast are truly appreciated. We are glad our concierge desk and the availability of taxis added to the ease of your stay. Your feedback motivates us to maintain the high standards of service we are committed to. We look forward to welcoming you back anytime you choose to stay with us. Warm regards, Hotel New Otani Osaka
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sanji wrote a review Nov 2022
Europe
2.0 of 5 bubbles
This hotel could be an amazing place to stay, thanks to both large and comfortable rooms and a beautiful view on Osaka castle.
Unfortunately it is clear that the hotel prefers to focus on events (fair, weddings) than on their guests. The poor experience started with the check-in: the process took 30 minutes as more than 40 people were queuing in front of me; this is something I never experienced anywhere. I had 1 hour before my meeting so wanted to enjoy the pool: I was told that a charge of 3800 yen would be required; don’t advertise you have a pool if you charge such a ridiculous amount to use it (this was a key reason for me to select that hotel). Finally, the breakfast was nice, with a good mix of Japanese and western food… but it costed 4800 yen (more than a high-end lunch) and there wasn’t any bread available, only toasts…
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Date of stay: November 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel New Otani Osaka Manager, 支配人 at Hotel New Otani Osaka
Responded 14 Nov 2022
Dear sanji, Thank you very much for sharing your recent stay experience at Hotel New Otani Osaka with us and other members of the TripAdvisor community. We are grateful to hear that you enjoyed spacious guestroom and the location of us. It is regret to learn of your disappointment that regarding the situation when your check-in, and that you found indoor-pool and breakfast to be overpriced. Your constructive feedback would tremendously contribute to better our service further. Please note that we have taken your comments very seriously and will discuss them with relevant departments to see how we can improve in the future. Thank you again for your comments and we do hope that we will have the pleasure of welcoming you back again to Osaka. Warm regards, The New Otani Osaka
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patchee2014 wrote a review Apr 2023
Klang, Malaysia
5.0 of 5 bubbles
The best hotel during my 12 nights stay in Japan. The service is impeccable! Check in was fast and was immediately shown to our rooms by the reception staff. The location is good especially those who wants to visit Osaka Castle where you can have the day and night scenes as it is just across the hotel. There is also a bus shuttle service to Shin Osaka station though not frequent and also bus direct to Kyoto from the hotel. The vast expanse around the area makes your stay wonderful and calm. Plenty of restaurants in the hotel for you to choose though the prices are on the high side given the high end environment. Going to the city centre like Dotonbori is relatively easy as the metro station is only a few minutes walk from the hotel. The hotel interior was clean and retro in design which is different from modern designs which most hotels offer. Strongly recommend to stay here!
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Date of stay: March 2023
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
noonie wrote a review Apr 2024
London, United Kingdom
4.0 of 5 bubbles
Stayed 2 nights with family and, overall, impressed with this "grand old lady" hotel. The lobby is impressive and the rooms well appointed and comfortable, especially those with Castle views adding that bit extra. Breakfast has Western or Japanese choices and is extremely good.

The staff generally were lovely and kind and you get the impression they have all worked at this hotel for a considerable time, taking pride in their work.

We booked with the hotel directly and received a couple of lovely little extras, which was very much appreciated.

2 things to comment on for the future. We have 2 kids and were a little surprised to find that no under 18s were allowed in the pool, plus any guest wishing to use the pool had to pay am additional 37k Japanese yen, which seemed excessive.

Secondly, we had an a la carte dinner at the Satsuki restaurant (same place as breakfast is served)......after 10 minutes we had to ask for the menus, the main courses arrived before we had finished our appetisers (and one appetiser was missing), a main course was wrong.....everyone was kind and lovely but it felt like a buffet suited the staff better than a la carte. We had numerous apologies through the dinner for the various mistakes but a hotel of this overall standard needs to be better.

Would we return? Yes we would. We are sure that they can do better.
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Date of stay: April 2024
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel New Otani Osaka Manager, 支配人 at Hotel New Otani Osaka
Responded 21 May 2024
Thank you for your wonderful review of Hotel New Otani Osaka and for staying in our room with Osaka Castle view! We are delighted to hear that you and your family enjoyed your hotel stay. We would like to thank you again for taking advantage of our morning buffet. It is most encouraging for our staff to receive this kind of feedback from our guests. On the other hand, we apologize for any inconvenience caused by having you pointed out. We will take your comments seriously and strive to improve our services even further. The scenery of Osaka Castle Park also offers a variety of atmospheres in each of the four seasons, and we all look forward to welcoming you again.
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Irish49872 wrote a review May 2024
Vestal, New York
5.0 of 5 bubbles
Although we only stayed one night, the staff at this hotel made us wish we had longer in Osaka. They go out of their way to make your stay enjoyable and take customer service to a five star level. The hotel is well appointed and has amazing views of the Castle, really the reason we initially chose this hotel. We were tired from multiple days of travel and had only packed casual clothing, even looking like road warriors they were extremely gracious and accommodating. We decided to eat at their Teppan Grill Keyaki. The Assistant Manager of the hotel went out of his way to make reservations for us. Keyaki is an intimate restaurant with only 18 seats I believe all with a stunning view of the Castle. Let me just say that this was easily one of the top 5 meals of our life. The service was impeccable and the Abalone, Kobe and Saga Beef were all to die for. Everything was fresh and cooked to perfection. The beef literally melted in your mouth. Thank you New Otani Osaka, we will be back!
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Date of stay: May 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel New Otani Osaka Manager, 支配人 at Hotel New Otani Osaka
Responded 30 May 2024
Dear Irish49872, Thank you for sharing your wonderful experience with us! We are delighted to hear that you enjoyed your stay at Hotel New Otani Osaka. It is heartwarming to know that our staff's dedication to exceptional customer service and the breathtaking views of the Castle enhanced your visit. We are thrilled that you had a memorable dining experience at Teppan Grill Keyaki and savored the delicious dishes. Your kind words motivate us to continue providing top-notch service to all our guests. We look forward to welcoming you back for another remarkable stay! Warm regards, Hotel New Otani Osaka
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GSP wrote a review May 2024
5.0 of 5 bubbles
This is the second time we have stayed at the New Otani. The first was 17 years ago when we visited with 3 generations of our family - grandparents, parents and 3 children under the age of 7. We all enjoyed our stay and the staff was so kind to our children. I was worried that I was expecting too much as our first visit was amazing. This time, we arrived with our 20+ year old children. Happy to say, the New Otani lived up to my expectations! The location right by Osaka Castle is wonderful - feels like you are in a quiet oasis. Close to numerous subway lines. Breakfast is fantastic. The view of Osaka Castle from our rooms was spectacular. The service of the staff was excellent. The concierge went above and beyond to help answer our questions and requests. Will always stay here when we are in Osaka! Hope it is not another 17 years.
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Date of stay: April 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
Room Tip: If you want to be in Osaka but away from the noise, this is the best choice.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel New Otani Osaka Manager, 支配人 at Hotel New Otani Osaka
Responded 23 May 2024
Thank you for your wonderful review of Hotel New Otani Osaka and for staying in our room with Osaka Castle view ! We are delighted to hear that you and your family enjoyed your hotel stay. And, we are very pleased to receive so many positive comments about your stay with us. We will do our best to provide you with a wonderful stay the next time you stay with us. Osaka Castle Park also offers seasonal scenery with cherry blossoms in spring, greenery in summer, and autumn leaves in fall, and our staff looks forward to welcoming you again.
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KiPa wrote a tip Jun 2024
Columbus, Ohio415 contributions95 helpful votes
5.0 of 5 bubbles
"Right next to JR line. Taxis!!!! Not that expensive making our lives so comfortable."
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Gahoneys1 wrote a tip Jun 2024
Eton Wick, United Kingdom10 contributions10 helpful votes
3.0 of 5 bubbles
"Main dining room between 7-8 am."
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GSP wrote a tip May 2024
10 contributions
5.0 of 5 bubbles
"If you want to be in Osaka but away from the noise, this is the best choice."
Read full review
Gabriela A wrote a tip Apr 2024
Mexico167 contributions103 helpful votes
4.0 of 5 bubbles
"It may be worth to request a room with Castle view"
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Haig T wrote a tip Mar 2024
2 contributions
4.0 of 5 bubbles
"Don’t be afraid of the train system - a great way to get around once you work it out. Osaka Jo-Hall concert hall opposite hotel"
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Not the right property for you?
There are more places to choose from in the Chuo area.
PRICE RANGE
$214 - $317 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
new otani osaka, osaka new otani hotel
LOCATION
JapanKinkiOsaka PrefectureOsakaChuoBay Area / Bentencho / Yodoyabashi / Hommachi / Tanimachi / Kyobashi
NUMBER OF ROOMS
525
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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HOTEL NEW OTANI OSAKA - Now $254 (Was $̶3̶2̶2̶) - UPDATED 2024 Reviews & Price Comparison (Chuo, Japan) - Tripadvisor

Frequently Asked Questions about Hotel New Otani Osaka
Which popular attractions are close to Hotel New Otani Osaka?
Nearby attractions include Osakajo Hall (0.2 km), Osaka Business Park (0.4 km), and Jo-Terrace Osaka (0.2 km).
What are some of the property amenities at Hotel New Otani Osaka?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at Hotel New Otani Osaka?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel New Otani Osaka?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel New Otani Osaka?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to Hotel New Otani Osaka?
Conveniently located restaurants include Jojoen Yugentei The New Otani Osaka, Sakura, and Taikan-En.
Are there opportunities to exercise at Hotel New Otani Osaka?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Hotel New Otani Osaka?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel New Otani Osaka offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Hotel New Otani Osaka?
The staff speaks multiple languages, including English and Japanese.
Are there any historical sites close to Hotel New Otani Osaka?
Many travellers enjoy visiting Osaka Castle (0.7 km), Osaka City Central Hall (2.6 km), and Osaka Prefectural Nakanoshima Library (2.7 km).
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