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Etéreo - meaning ethereal, something spiritual and heavenly - invites you to visit and explore the cycle of renewal of that which enriches life: relationships, inspiration, connection to nature, senses, rhythm, and appreciation. Freed from the distractions of modern life, the celestial experience that defines Etéreo stems from Mayan philosophies and is landmarked by three pillars - extraordinary cuisine, breathtaking encounters with nature and beaches, and an Auberge Spa that facilitates rejuvenation in every sense of the word. Set against a backdrop of work by celebrated Mexican artist Manuel Felguérez, this luxurious property's symbology and inherent spirituality permeate.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Romantic
Luxury
Languages Spoken
English, Spanish
Location
Paseo Kanai, 16, Solidaridad 77730 Mexico
Name/address in local language
Etéreo, Auberge Resorts Collection
222 reviews
Getting there
Car recommended
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Etéreo hotel emerges as a sanctuary of luxury and beauty, with travelers lauding its spacious, well-appointed rooms that boast breathtaking ocean views and a sense of serene comfort. While some visitors question the value, citing steep prices, the consensus is that the impeccable service, cleanliness, and sumptuous amenities—including a picturesque spa and engaging activities—justify the cost.
Nestled in a secluded, idyllic location, Etéreo's tranquil atmosphere and aesthetic appeal make it a haven for both families and those seeking a private retreat.
Location
Picturesque
Atmosphere
Serene
Rooms
Well-designed
Value
Expensive
Cleanliness
Immaculate
Service
Attentive
Amenities
Luxurious
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We recently elected to stay at the new Auberge in Riviera Maya. Overall, a fantastic property and worth the trip. The best things are the food and the property itself.
I can’t say enough great things about the food. While service was slow at times, everything was completely delicious and so fresh. Both authentic to the region and attractive to foreigners. The pool restaurant, Che Che, is a delicious Mexican / Japanese fusion menu. Itzcan, the main restaurant, is a delicious option for breakfast and dinner that did not get old. I was in love with every dish, but most highly recommend the Limon Dragon cocktail by the pool. Wow!
In regards to the property, also stunning. Gorgeous architecture, well appointed rooms, and picturesque sculpture / hammocks etc everywhere. The beach is surprisingly lovely, and very well manicured cabanas in addition to chairs and umbrellas.
The pools are gorgeous, too. They are the perfect temperature, cool without being cold, and have multiple spots of perch in / on the pool. Two quick call outs: firstly, the adults only pool is right next to, and below, the kid pool. This is lovely I suppose if your children are with a caretaker, but it means if there are loud children, there’s no separation and the magic of the adult pool is gone. Secondly, the mangroves have grown up so high that you cannot see the ocean from the adult pool! An easily rectified miss, in my opinion.
Now, for the improvements: service. Service. Service. Granted this property has only been open for a few months, but the service is spotty. It takes often 20-30 minutes to get the attention of one of the sparse pool attendants, who are kind but often make mistakes on orders. Little things like proactively inquiring about dinner reservations, making up pool chairs properly, having extra towels by the pool, having some tea or coffee in the rooms, etc. are all missing. The “Guia” service available by text is lovely but inconsistent. One evening we got into a cab that the Guia had ordered only to have the driver not know where we were going and get lost, a 90 minute ordeal that could have easily been avoided by proper, expected communication from the concierge.
My last critique, but an important one- is the nickel and diming. I feel immediately annoyed when a true 5 star resort charges for little things. $50 for a basic yoga class, $75 to simply enter the spa! I don’t feel that paying $1k+ a night and then paying $2 for a banana or $6 for a pastry with the (thankfully) complimentary coffee elicits top quality.
All in all, I think Etereo has real promise and should be a top contender when considering Riviera Maya.
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Date of stay: April 2022Trip type: Travelled as a couple
Room Tip:The CBD cocktail by the pool is one I still dream about!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vinod Narayan, General Manager at Etéreo, Auberge Resorts Collection
Responded 25 Jul 2022
Dear Catherine B, We are thrilled to have had you stay with us and thank you for your very detailed feedback. We appreciate the time you have taken to write about your experience. All of the details on the areas of the resort you enjoyed will be relayed to the respective areas and I am sure they will be thrilled to have created a positive impression. Regarding the areas of opportunity, service is something we pride ourselves on and delays in service are something that you should not have encountered. I appreciate you highlighting this so we can find ways to ensure timely responses and more engagement at the pool. We continue to digest all feedback with the goal of enhancing the experience at Etereo. We look forward to seeing you again very soon. Vinod Narayan General Manager
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From the moment you step foot on property you feel calmness surround you. Every choice from the aesthetics to the sound proof rooms has been made to ensure a relaxing time for guests.
Food - your body will tell you (as will your tastebuds) that the food you’re receiving is made from the freshest ingredients. Every dish and every culinary experience was created with care. We had the pleasure of partaking in a few of the special culinary journeys. I would definitely recommend them to everyone. We especially enjoyed the service of Didier at breakfast each day.
Rooms - the rooms are truly made for relaxation. They are very much sound proof. I never heard my neighbors the entire stay. The beds will give you great sleep, and the sound system in the bathroom is a great touch. Be sure to keep the sliding door to your balcony closed as the flying grasshoppers will get inside your room otherwise.
Service - 90% of the service is absolutely amazing. It is a new property so there will be kinks that are getting worked out. Everyone is extremely nice and friendly. They don’t have a heavy hand, but instead a light touch, so they’re there when you need them but not overwhelmingly so. There were some hiccups on this front with my stay, but the manager Penelope handled them all to my satisfaction so I won’t get into detail on these. It truly matters how a property deals with issues, and Penelope handled them all well.
I spent 4 nights at this property during a very stressful time in my life. Even with my high stress the relaxing calmness that is Etereo, made it where I came home with a weight off of my shoulders. I will absolutely be back.
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Date of stay: August 2022Trip type: Travelled with friends
Room Tip:Use the bug spray!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vinod Narayan, General Manager at Etéreo, Auberge Resorts Collection
Responded 21 Sept 2022
Dear adwoa14, Thank you for your kind and detailed review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to pass on the feedback to Penelope and also look to ensure that we strive to attain that 100% score. We hope to welcome you back to Etéreo for more relaxing days. Sincerely, Vinod Narayan General Manager
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Our family visited Etereo the first week it opened and were blown away at what an amazing resort this is. The design and architecture were perfect.. nothing overlooked. The rooms were stunning and what you'd find in multi million dollar homes.. A setting in the mangroves made this isolated resort very restful, peaceful, and perfect for an escape from every day hustle of life. The dining options are limited but truly incredible. Everything is local, made from scratch and with virtually no refined sugars on other non-natural ingredients. What truly makes this resort stand out is the Staff. The staff are comfortably attentive and genuinely friendly. We we blown away with just how genuinely kind, friendly and excited to provide the best quality of service to you in a way that was comfortable. Jordi at the pool was a lot of fun and made our 15 year old son feel extra special, while Eduardo, Efrain, and Itzel (our Guia's) were extraordinary helpful and made our stay extra special recognizing our anniversary. This resort is essentially perfect for a peaceful, tranquil and quiet escape in the highest levels of luxury. We will be back...
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Date of stay: December 2021
Location
Service
Sleep Quality
Room Tip:Don't overlook the first level mangrove rooms with plunge pool. Less expensive yet still...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vinod Narayan, General Manager at Etéreo, Auberge Resorts Collection
Responded 24 May 2022
Dear Redsoxx1218, Thank you for sharing your thoughts with this community. And thank you for being one of the first to visit Etéreo. I will make sure to share your comments with Eduardo, Jordi, Efrain, Itzel, and the rest of the team. We hope we can welcome you back at Etéreo soon. Sincerely, Vinod Narayan General Manager
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We travelled to this resort for the first time at the end of October for a special celebration. (Sorry so late, holiday rush overtook us.) This resort did not disappoint for a wonderful getaway.
As this was a special occasion, the resort upgraded us to a suite, which was amazing. Everything was spotless, to the butler service and the room itself. We loved having two bathrooms to use at the same time with so much space. Due to this lovely room, we even tried one evening room service and had a meal in the room. Simply lovely. There is a small refrigerator that we placed our wine in and pop that we brought with that you need to take out some items but as long as they go back in you wont be charged. Typical bottle of water in the room for free but also some of the local drinks in the refrigerator are also free-check your card when you get there.
Our usual resort is Belmond Maroma, so that will be the comparison used in this review. The resorts are comprised mainly of 2, both with a similar feel. The food is very good, of course it is expensive, but this resort is doing well at keeping the price point high but also enticing with all the surrounding competition.
Service is excellent. We stayed at the beach beds as that is where we spend our days in Maroma. The beach had ample seating and even beach beds, but the view is not the same with it cut off with a cove and dock. The walk in has more rocks but nothing you can't manage barefoot. We liked being able to get more options of food at the beach her than Maroma and they had the little treats every so often also.
The wine tasting was fun but the complementary yoga and stretching is wonderful. Try all the complementary classes if you are able-they are above and beyond and tip well. They offer free coffee in the mornings-a cute little truck near the small store that you can't miss. You can make it any way you want and there is usually a design on the top you need to post.
If you like Maroma, this is a good option to branch out and try. If you like relaxing without loud parties this is for you. If you like top nock service at a higher price this is for you. Just over the top service makes this place special.
We are looking to return. Just a wonderful place.
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vinod Narayan, General Manager at Etéreo, Auberge Resorts Collection
Responded 27 Mar 2023
Dear LoveZeroG, I am delighted to read about the journey you had during your stay. I am very pleased to know the team's effort to make your stay a memorable experience all hit the mark. I will let them know about your kind words regarding their service. It was very nice to hear that you tried some of the Sana spa and Fitness center complimentary classes and the wine-tasting experience: Mexican Wine club. We look forward to seeing you again this year. Sincerely, Vinod Narayan General Manager
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From the moment we arrived at the front doors of Etereo, it was clear that the property and the staff would not be satisfied with anything short of a magical experience. The attention to detail of the property design was incredible. The room was comfortable with a beautiful view of the property and the beach, constantly inviting us to explore beyond our room. My wife and I each enjoyed a fantastic massage at the unique Sana to kickoff our stay. That proved to be the perfect introduction to rejuvenating days spent poolside and on the white beach. The staff was attentive to every need - always at the ready to encourage exploration of the local food and drink. Etereo connected us with a cenote tour, which further challenged our senses with a one of a kind experience. Etereo is an experience that should not be missed.
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Review collected in partnership with this hotel
Date of stay: February 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vinod Narayan, General Manager at Etéreo, Auberge Resorts Collection
Responded 24 May 2022
Dear Brian R, Thank you for your amazing review. I'm so glad you and your wife had a chance to experience SANA – it's a truly magical place. And that you were able to go offsite to a cenote tour. Our guides have the best secret locations when it comes to natural wonders in the region, I'm always excited to hear the stories from those who have experienced these unique adventures. We look forward to your next visit! Sincerely, Vinod Narayan General Manager
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After staying one night at a hotel in Tulum where we experienced issues with noise, we moved up the coast to Etereo where we enjoyed a brilliant stay in the essence of tranquility. The pool and hotel grounds are gorgeous, the views of the coast are stunning, the food is delicious, and the service is impeccable. I wish we had been able to take advantage of a free activity that the hotel offers - to kayak out to the cenote just offshore, with a hotel guide, and to go snorkeling at the cenote. Be sure to reserve your kayak tour time in advance, as they book up. Loved that the hotel is nestled in a protected grove of mangroves - we enjoyed the peacefulness of the location and the bird watching.
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Review collected in partnership with this hotel
Date of stay: April 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vinod Narayan, General Manager at Etéreo, Auberge Resorts Collection
Responded 24 May 2022
Dear Melissaw250, Thank you for choosing Etéreo to enhance your time in Riviera Maya. I am glad you were able to find true moments of tranquility with us. We hope you'll come back to visit us soon. Sincerely, Vinod Narayan General Manager
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My husband and I chose Etereo over St. Regis Kanai due to its closeness to the water. Etereo has great direct ocean view rooms. We were kindly upgraded to the Ocean Suite and absolutely loved the room. The Etereo team is very friendly and accommodating and we would absolutely return but definitely not in June. JUNE is HOT!!!! Thank goodness we had a beautiful suite w/ veranda to enjoy otherwise I think I would have been miserable! Like all Mexico properties it is also very expensive so if you want to stay here know food is definitely going to set you back a pretty penny. There was not one bottle of wine that was under $100 USD. Food was good but the best part was Taco Night. Yes, the beach is not really swimmable due to the sargasm that they do work very hard to remove daily. Etereo is a great luxury boutique property you should not pass up.
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vinod Narayan, General Manager at Etéreo, Auberge Resorts Collection
Responded 5 Sept 2023
Dear lv2trvlevrywer, Thank you for sharing your experience at Etereo. I am delighted to hear that you enjoyed your time with us, and I genuinely appreciate your kind words about our team. I am glad to hear that you enjoyed the Taco Night Experience, one of our unique offerings. It is always our goal to provide our guests with memorable and enjoyable experiences, and we are glad that we were able to achieve that during your stay. Additionally, I would like to express our gratitude for your understanding of the challenge posed by sargassum along some coastal areas. We make every effort to maintain the beach for your enjoyment. We also appreciate the feedback about the price and make sure to always try and offer the best value for money with the quality of products and ingredients we offer but will be sure to take the feedback constructively. Thank you once again for choosing us. Your patronage is highly valued, and we eagerly look forward to hosting you again in the future, Best wishes, Vinod Narayan
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This resort is breathtaking. Even our 11 and 13 year old boys were in awe from the moment we arrived. The welcome greeting and all of the Mayan traditions are so special and unique. The staff is the friendliest staff. Everyone from your personal concierge (Guia) to waiters, housekeeping and gardeners are so kind and warm. The beach and pool area have more than enough seating and it feels very exclusive, and never crowded. It's a very intimate experience. I would highly recommend this resort to anyone looking for a relaxing vacation, where you feel totally pampered with the best service around! The only drawback is that the food is VERY expensive. (Burger night was $40 for a burger and that didn't even come with fries!). So just don't be surprised. They do have a kids menu at all meals, and things are under $20/meal. Our family enjoyed this vacation so much and we took advantage of the photography shoot since we had not had family photos in ages. Armando the photographer was amazing and captured the best photos of the 4 of us. Stunning pics! Stay here and you will be very happy with your choice. It's a 5 Star Experience, for sure!
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Review collected in partnership with this hotel
Date of stay: April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vinod Narayan, General Manager at Etéreo, Auberge Resorts Collection
Responded 12 Apr 2023
Dear kellyjohnson2023, Thank you for taking the time to write this amazing review! We are thrilled to hear that you and your family enjoyed your stay with us and that you found our resort to be breathtaking. Our staff takes pride in providing our guests with the best service possible, and we're happy to hear that you found them to be friendly and warm. We're also glad to hear that you enjoyed our beach and pool area and that you found it to be intimate and exclusive. We appreciate the feedback with the food and try to offer a variety of items to cater to all tastes but will take the feedback on board. Thank you for choosing to stay with us. We look forward to welcoming you and your family soon! Sincerely, Vinod Narayan | General Manager
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We stayed five days at Etereo and appreciated the intimate atmosphere of the hotel - it was never crowded nor overwhelming. You really felt that one could relax here - kids were separated from adults only areas, plus there was always a place to sit by the pool or beach. Being this type of property, it is on the more expensive side vs. most established hotels in the area but on par cost wise to the Edition and St. Regis next door.
The rooms are a nice size, designed well. You are above the coastal scrub the envelopes the area - providing a sense of being part of nature vs. disrupting it (vs. St. Regis next door). There are really only two restaurants for the 75 rooms (Mexican and Japanese fusion) but with the theme dinner nights (particularly the Abuela and Tacology dinners) this is enough variety. Service was in general good.
The hotel also organizes events onsite (e.g. cooking classes) as well as off site excursions. We took advantage of both (onsite and offsite) and enjoyed all of them. These are not cheap but the quality was good.
Overall, we would definitely return.
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Review collected in partnership with this hotel
Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vinod Narayan, General Manager at Etéreo, Auberge Resorts Collection
Responded 10 Jun 2024
Dear SH2276Des, Thank you for sharing your detailed feedback about your stay at Etereo. I am delighted to hear that you enjoyed the atmosphere and the variety of activities and dining options available. We’re pleased to hear that you enjoyed the themed dinner nights and the variety they provided, as well as the onsite and offsite experiences. Your positive feedback about the service is greatly appreciated. We look forward to welcoming you back in the future. Best regards, Vinod Narayan
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This resort is a true gem, offering an exquisite blend of luxury and comfort. From the moment you step foot on its grounds, you'll be captivated by the beautiful surroundings and the meticulous attention to detail. The accommodations are well-appointed, providing a cozy and inviting atmosphere for your stay. The resort boasts a range of high-end amenities that cater to your every need, ensuring that you have a truly enjoyable and relaxing experience. The ambiance is not only clean, but also carefully manicured, creating a serene environment that allows you to unwind and escape the hustle and bustle of everyday life. The staff are incredibly friendly and welcoming, always ready to assist you with a warm smile. Their genuine hospitality adds a personal touch that makes your stay even more memorable.
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Review collected in partnership with this hotel
Date of stay: June 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vinod Narayan, General Manager at Etéreo, Auberge Resorts Collection
Responded 3 Jul 2023
Dear bizconftp2023, Thank you for your glowing review of our resort. We are thrilled to hear that you had such a wonderful experience. The friendly and welcoming nature of our staff is something we take pride in, and we're glad that their genuine hospitality added a personal touch to your stay. We will be sure to pass along your kind words to our team members. Once again, thank you for choosing our resort, and we hope to have the pleasure of welcoming you back for another memorable experience in the future. Warm regards, Vinod
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There were decent vegetarian options during our stay in January 2023. We are pescatarian, which gave us more options, but felt that the vegetarian options were well considered and not an after thought.
a la carte, not included in rates. you will have to investigate other restaurants as we didnt leave the property. Mayakoba and playa del carmen are close by
"Evenings were pretty cool. Make sure to bring a wrap. Don't skip breakfast at Itzam. They have great drinks at Che Che. The gym is great, keep your routine going!"
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