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COVID-19 update: See the added health and safety measures this property is taking.Read more
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 15 hotels in Playa Mujeres
Location
Cleanliness
Service
Value
Travellers' Choice
Located among the stunning white powder sands and turquoise waters of Playa Mujeres, Mexico, Finest Playa Mujeres welcome and accommodate guests of all ages, including couples, mid-size groups and families. The property boasts 9 irresistible all-inclusive international dining options, 10 swimming pools, a state-of-the-art fitness center, meeting facilities, ONE Spa among other high-end amenities.
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Room & Suite (1,745)1,745
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Tennis court
Babysitting
Parking
Wifi
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Rooftop bar
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Safe
Seating area
Telephone
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Family
Languages Spoken
English, Spanish
8409Reviews1974Q+A100Room tips
Traveller rating
  • 6,713
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Time of year
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Popular mentions
Cecilia B wrote a review Yesterday
Mandeville, Louisiana1 contribution
This is our 3rd time coming yo Finest Playa Mujeres for a couple get away weekend. It was as great as before. I really wanted this time to write a review. The level of attention to details is superb. Specially with Covid protocols. We felt safe all the time. Everything is super clean. Comparable to what we have experienced in the Disney Cruises. Staff are so welcoming, respectful and attentive. Special thank you to Miguel Angel at the excellence club bar. He really took care of us with a smile. Also Hoshi at the Surf n Turf restaurant. She did make sure we were getting the experience we wanted after letting her know a guy seating nearby was being very loud on a FaceTime call. She immediately found us another table with a better atmosphere. Carlos our pool and beach waiter was top notch too. He even remembered us from our last visit. He have always stayed at the excellence club on building 6. It’s worth every penny. Thank you to the entire Finest Playa Mujeres Team. Leaving with the desire to come back!
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Date of stay: May 2021Trip type: Travelled as a couple
Room Tip: Bring single $1 bills to tip staff. They deserve it!
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hou35365 wrote a review Mar 2021
North Little Rock, Arkansas36 contributions9 helpful votes
Hotel's Favourite
We decided on Finest for our family spring break trip, and are SO glad we did! We have 6 and 7 year old boys, and they had a blast! I highly recommend upgrading to the finest club for the extra perks...especially the exclusive beach area. The beach was absolutely beautiful. There was someone tending to our every want and need...Omar, Isabel, Angel, Sean, and Damian. They made sure we had the best spot on the beach and our drinks were never empty. They helped us make dinner reservations so we never had to wait at night with our two rambunctious boys. They even treated us with AMAZING sand art at the end of our trip which mesmerized my boys. They were incredibly kind! Our boys LOVED the kids club! We used the club for a couple of hours each day so we could have some beach time to ourselves. The kids area is incredible! Water slides and games galore. When we wanted a dinner date, we put the kids there at night. They had a movie/pajama night where they set up little tents for each of the kids there. It was so well done. The girls working the club were fabulous! They were very sweet and kind. I had no reservations about leaving my children with them. Thank you Wendy, Dani, Manse, Juana, and Fabi for loving my children. They absolutely adored each of you! The food was very good. The tapas was probably our least favorite restaurant. If you want to eat hibachi, show up early to make reservations! The tomahawk steak at Domo was AWESOME! The shows at night are worth seeing...especially the magician! Covid testing was also very easy. I highly recommend this resort! We will definitely be back!
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Date of stay: March 2021Trip type: Travelled with family
2 Helpful votes
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Response from The Excellence Collection, Other at Finest Playa Mujeres
Responded 6 Apr 2021
Dear guest, First and foremost, we would like to thank you for choosing Finest Playa Mujeres as your vacation destination and for taking the time to share this review with other readers. We are pleased to read that our facilities, and the lavish food we serve at any restaurant were able to exceed your expectations. It is also lovely to know that your kids thoroughly enjoyed the Kids Club and our attentive staff was above and beyond to make you feel pampered all the time. We promise that we will congratulate all of the staff members for their contribution to your wellbeing whilst in our property. We look forward to welcoming you back and have another opportunity to pamper you with our service creating another experience to remember. Please, receive our warmest regards from The Excellence Collection.
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rdavidbailey wrote a review Yesterday
Denver, Colorado2 contributions2 helpful votes
I decided at the last moment to take a week at Finest Playa Mujeres, sight unseen, to relax from a busy time of work. I cannot sing its praises more highly. The beach, the pools, the gym and the spa are outstanding as one might expect. My room was great -- a comfortable home away from home. The restaurants were outstanding in every way. And most of all, the staff provided wonderful service. I will be back. I give highest marks in every category.
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Review collected in partnership with this hotel
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
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Camille L wrote a review Yesterday
1 contribution
Food was just not up to par not even for all-inclusive standard. Having stayed at a lot of different types of hotels and aware that all-inclusive restaurants food are not top-tier as far as restaurants I didn’t expect the food and drinks to be such a miss. Still waiting to have a decent meal. I still can’t believe I was served cold tortilla soup and bland tacos in a Mexican theme restaurant in Mexico
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Review collected in partnership with this hotel
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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JesseSt wrote a review 14 May
South Lake Tahoe, California1 contribution
It has been the best vacation of my entire life, if you think about traveling and visiting Cancun, Excellence is the best place to spend it, the people who work at the hotel always take care of you, they make you feel special, from the waiters to the concierge, I would never want to leave this place. Thanks to Moisés who was our waiter, always very attentive and accurate also thank our concierge Antonio, who knew how to make us feel comfortable. Also thanks to all the animation guys, who made my stay very fun, thanks Isabelle for being so witty and cheerful, Also thanks to Alejandro for teaching us how to shoot with the rifle, And for inviting us to all possible activities. We hope that on our next visit it will already be part of the pink shirt. Thanks also to Sergio the bartender at the Sol bar, who always knew what we would order, we will definitely come back and stay longer.
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Date of stay: May 2021Trip type: Travelled as a couple
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PRICE RANGE
US$294 - US$672 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooCosta MujeresPlaya Mujeres
NUMBER OF ROOMS
450
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Frequently Asked Questions about Finest Playa Mujeres
Which popular attractions are close to Finest Playa Mujeres?
Nearby attractions include Capilla de Guadalupe (7.7 km), Playa Norte (5.9 km), and Zona Arqueologica El Meco (3.8 km).
What are some of the property amenities at Finest Playa Mujeres?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Finest Playa Mujeres?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Finest Playa Mujeres?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
Is parking available at Finest Playa Mujeres?
Yes, free parking is available to guests.
What are some restaurants close to Finest Playa Mujeres?
Conveniently located restaurants include Mahache, Guru Beach Club & Restaurant by Lotus, and Los Tacos de Humo.
Are there opportunities to exercise at Finest Playa Mujeres?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Finest Playa Mujeres have an airport shuttle?
Yes, Finest Playa Mujeres offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Finest Playa Mujeres?
Yes, dry cleaning and laundry service are offered to guests.
Does Finest Playa Mujeres offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Finest Playa Mujeres?
The staff speaks multiple languages, including English and Spanish.